966 Business Analyst jobs in the United Kingdom

Job Title: Customer Journey Manager (Business Analyst)
Location: Chester (Onsite 2 Days per Week)
Hours: Full Time
Salary: 75,000 - 80,000 Annually + 5% Bonus

About Us:
Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys.

About the Role:
As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised.

Key Responsibilities:

• Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly.
• Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets the intended user experience.
• Continuous Improvement: Drive ongoing enhancements to the customer journey by leveraging insights and data analysis.

Key Skills Required:

• Customer Centricity: Champion customer outcomes and anticipate needs to deliver targeted, outcome-focused solutions.
• Problem Solving: Lead teams to implement effective solutions, planning from inception to completion while keeping stakeholders informed.
• Stakeholder Management: Build and maintain strong relationships, facilitating discussions to resolve conflicts and achieve consensus.
• Innovative Mindset: Embrace change and technological advancements, inspiring others to do the same.
• Growth Learning Mindset: Open to new experiences and continuous personal and team development.

Highly Desirable Experience:

• Knowledge of credit card products and systems
• Experience within banking industry
• Knowledge of instalment features e.g. Klarna
• Experience with regulatory change initiatives and governance
• Familiarity with Agile methodologies, particularly Jira and Confluence
• Skills in process diagram creation and data integration for journey mapping

Why Join Us?

• Be part of a forward-thinking organisation that values creativity and innovation.
• Collaborate with talented professionals dedicated to transforming the customer experience.
• Enjoy a competitive salary and benefits package, including a 5% bonus.
• Work in a vibrant Chester location, with flexible onsite arrangements.

If you are enthusiastic about improving customer journeys and possess the necessary skills to make a significant impact, we want to hear from you! Bring your energy and expertise to our client and help us shape the future of customer finance.

Apply Today!
Help us create seamless experiences that make a difference in the lives of our customers. Your journey begins here!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We have a current opportunity for a Business Analyst on a contract basis.

Outisde IR35

Hybrid role - 2 days on site per week in Dubline Ireland

Main responsibilities will include:

• Gather, manage, define and validate business requirements from multiple stakeholders for development and implementation of products, tools and analytics
• Analyse and understand business workflow and provide solutions for product enhancements and new initiatives and provide ongoing support for existing products
• Collaborate with technology groups, business colleagues and other teams to deliver high quality, user-centric products, and features
• Work closely with software developers and other colleagues to ensure that they clearly understand the requirements and the features to be delivered.
• Support and co-ordinate testing activities across all phases of projects including unit testing, integration testing, user acceptance testing and downstream testing.
• Capture and track feedback from the end users for future application and analytics design and provide recommendations in developing business solutions for business stakeholders.
• Ensure high levels of accuracy, quality, and attention to detail in all project artefacts and work you're doing
• Apply industry best practices, techniques, and standards throughout entire project execution

Skills and experience that will lead to success

• Demonstrable experience in business analysis or similar role
• Validated previous experience within a similar role with evidence of successful delivery of product and business change outcomes
• Self-starter with the ability to learn and work independently and as part of a team
• Strong analytical and problem-solving skills with knowledge of Agile processes and principles
• Experience of taking ownership of stakeholder deliverables
• Experience in digital product or platform development
• Experience working with multi-functional teams that include business partners, domain experts, analysts, UX designers, IT architects
• Excellent communicator with good interpersonal skills
• Design Thinking Focused - experience with customer journey design and customer experience implementations
• Demonstrable ability to complete projects according to outlined scope, budget, and timeline
• Relevant 3rd level qualification or equivalent experience

Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.

To find out more about Computer Futures please visit (url removed)

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC(phone number removed) England and Wales

Search are supporting the recruitment of a Business Analyst on a full-time, permanent basis to join our client's Edinburgh office with hybrid working. Reporting to the Finance Director, this role would be well suited to a proactive and analytical professional with a background in business analysis and an interest in improving operational efficiency.

The ideal candidate will be confident working across departments, translating business needs into practical solutions and driving change through technology and process improvement. A collaborative mindset, strong communication skills and the ability to manage multiple projects are essential.

Key Responsibilities:
* Gather and refine business and functional requirements from stakeholders
* Analyse current operational processes to identify areas for improvement
* Develop and document recommendations for process optimisation, leveraging technology where appropriate
* Lead the implementation of approved changes, including project coordination, user testing, and training
* Act as a liaison between legal teams, IT, and other business units
* Manage projects when required, including planning, budgeting, risk management and stakeholder engagement
* Provide ongoing support and training to users affected by system and process changes
* Maintain accurate documentation of systems and business processes

Skills and experience you'll ideally have:
* Demonstrable experience as a Business Analyst in professional services setting
* Strong understanding of business analysis techniques including requirements gathering and process mapping
* Experience implementing change and managing projects
* Ability to manage multiple projects and priorities effectively
* Excellent communication and stakeholder engagement skills
* Strong analytical thinking and problem-solving abilities
* Proficiency with collaboration platforms such as SharePoint and MS Teams
* Solid understanding of project management tools and methodologies
* Degree in Business, Law, IT or a related field
* Business Analysis or Project Management certification

What's in it for you:
* Salary range of 50,000 - 60,000, depending on experience
* Hybrid working options to support work-life balance
* Generous annual leave allowance
* Opportunity to work in a collaborative, forward-thinking environment
* Exposure to impactful projects with scope for professional development

If you'd like to apply or find out more, please submit your CV at the earliest opportunity and/or get in touch at (url removed).

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Position Details:

Job Title: Business Analyst

Location: London, UK(Hybrid)

About the Role:

• Requirement Gathering: Collaborate with stakeholders to elicit, analyze, and validate business, functional, and non-functional requirements with a focus on mobile banking applications and digital experiences.
li>Documentation: Prepare clear and detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), Use Cases, and Mobile App User Stories.
• Mobile & Banking Expertise: Understand and bridge both core banking systems and mobile platforms, covering features such as onboarding, authentication, transactions, payments, alerts, KYC, and mobile security.
• Stakeholder Management: Act as a key liaison between business units, UX/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs.
• Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps.
• Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog grooming, sprint planning, and mobile app UAT support.
• Testing & Validation: Assist in designing mobile-specific test cases, conduct mobile UI/UX validations, support UAT execution, and help validate app functionality against business objectives.
• Compliance & Security: Ensure adherence to UK-specific financial regulations such as FCA, PSD2, Open Banking, APP Scam Codes, and GDPR, especially where customer data and transactional services are involved.

MMP Consultancy are working with a fantastic organisation to recruit a Business Analyst to join them on a temporary contract based in North London.

Salary Equivalent: 47,000 Per Annum

As a Business Analyst, you will play a pivotal role in driving financial insight, operational efficiency, and strategic decision-making across the business.

Responsibilities:

• Utilise advanced Microsoft Visio, Word, PowerPoint, and Excel skills to develop reports, presentations, and process maps
• Take a proactive, self-starting approach to problem-solving and project delivery
• Manage competing priorities and tight deadlines, delegating tasks where appropriate
• Apply strong time management to ensure timely and accurate delivery of analysis and reporting
• Maintain exceptional attention to detail while keeping sight of the broader business objectives
• Champion continuous improvement across finance and operational functions
• Communicate effectively with stakeholders at all levels, including junior staff, senior leadership, and non-finance teams
• Provide clear, concise financial insights to non-financial recipients
• Demonstrate strong analytical and management skills to support strategic decision-making
• Represent the finance function across the business, acting as a trusted advisor and ambassador
• Apply strong accounting knowledge to support budgeting, forecasting, and performance tracking
• Leverage IT systems and tools to streamline reporting and analysis
• Challenge assumptions and drive improvements with a highly analytical mindset

Skills/Experience required:

• Experience working in a finance or business analysis role, ideally within housing, construction, or public sector
• Strong accounting knowledge and financial acumen
• Advanced proficiency in Microsoft Office tools, especially Excel, Visio, PowerPoint, and Word
• Excellent time management and organisational skills
• High attention to detail with the ability to see the "bigger picture"
• Self-motivated with a passion for continuous improvement
• Strong written and verbal communication skills
• Comfortable engaging with stakeholders across all levels of the organisation
• Strong IT skills and ability to adapt to new technologies

Business Analyst (Temporary)
Contract Type: Temporary 6 months
Hourly Rate: 18.40

Hybrid 2 days per week in the office. 36 hours Monday - Friday

Location: WC2

About the Role:
We are seeking two dedicated Business Analysts to join a critical initiative focused on the implementation of a Case Management System (CMS). This project aims to simplify complexity, streamline processes, and standardise casework, playing a vital role in the organisation's digital transformation.

Key Responsibilities:

• Merge Word files and input data for up to 150 operational templates into the CMS, collaborating with the project team.
• Identify and escalate technical issues related to operational templates within the project team.
• Collaborate with operational personnel to assist case teams in cleansing and enriching data according to the CMS data migration strategy.
• Work with the project team and selected suppliers to ensure operational templates align with business and user needs.
• Attend daily SPRINT meetings and regular check-ins with the project team as required.
• Communicate effectively with the project team to address concerns and queries.

Essential Experience:

• Proficient in Microsoft Word (especially mail merge templates), Excel, SharePoint, Teams, and Jira.
• Basic understanding of data migration and its significance in implementing new IT solutions.
• Familiarity with digital transformation projects and the application of functional and non-functional requirements in configuring technological solutions.
• Highly organised with excellent attention to detail and strong IT skills.
• Strong verbal and written communication abilities.
• Excellent interpersonal skills, capable of engaging effectively with staff at all levels.

Desirable Experience:

• Previous experience as an IT Business Analyst.
• Background or qualifications in computer science.
• Experience in migrating large volumes of complex data.
• Familiarity with digital transformation projects.
• Knowledge of implementing or working with a Case Management System.
• Experience with various project management methodologies, including Agile.
• Experience in the legal sector or working with Law Enforcement Agencies.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client, a technology company providing cloud-based software, managed services, and business process outsourcing services is seeking a Business Analyst to join their team on a permanent hybrid basis in the Newcastle area.

Acting as the bridge between customers, product managers, IT developers, testers, and other internal teams, you will evaluate processes, define requirements, and provide data-backed recommendations to stakeholders.

Your Responsibilities will include:

• Gather, analyse, and document requirements.
• Produce detailed software specifications.
• Collaborate with product owners.
• Provide insight on system design, business processes, and industry compliance.
• Work closely with development, testing, and project teams to ensure accurate delivery.
• Support testing and validation where in-depth business knowledge is required.
• Prepare and deliver presentations to internal and external stakeholders.

About you:

You will have worked as a Business Analyst or hold a business analysis certification (BSC Diploma, IIBA, CCBA or CBAP) and you will be used to working across multiple projects. Experience with digital transformation projects would be ideal. Knowledge of the utilities sector would be extremely advantageous

You will have:

• Solid experience capturing and documenting requirements into clear software specifications.
• Excellent Microsoft Office skills (Visio, Excel, Word, PowerPoint).
• Experience using Microsoft Azure DevOps (or similar) to capture requirements.
• Understanding of the software development lifecycle, especially Agile.
• Excellent communication and presentation skills (written and verbal).

Applicants must be located in the immediate area.

This is a fantastic opportunity, working for a fast growing business

Adecco are pleased to be recruiting for a Business Analyst to join Southern Water.

Job Title: Business Analyst
Pay rate: 550.00 per day inside IR35
Programme: OAM GIS
Location: Hybrid (Travel to Worthing/field sites in WW operating area as needed)
Reports To: Lead Business Analyst / Workstream Lead
Contract Required for: 3 months initially with opportunity to extend as required.

Role Overview:
The GIS OAM Programme at Southern Water is undertaking a transformation of its geospatial capability, including a critical mobile workstream aimed at replacing legacy solutions such as GeoField and enhancing mobile GIS functionality used by Wastewater field operatives.

The Business Analyst will be deployed to this Mobile Workstream, supporting the design, development, and implementation of new mobile GIS tools and integrated workflows, alongside those interfacing with SIRF, PIRF, and other wastewater operational processes.

This role is critical to understanding the current challenges, clarifying operational boundaries and responsibilities, and capturing accurate, testable requirements for delivery teams.

Key Responsibilities:

• Conduct discovery workshops and field observations with Wastewater operational teams (WW Collection, East, West, Central) to understand current usage of GeoField on GETAC devices, shared device logistics.
• Analyse and document the 'as-is' and 'to-be' workflows for SIRF and PIRF integration, including unknown or inconsistent steps in current processes.
• Capture detailed requirements for:
  o Mobile GIS functionality (e.g. redline, asset lookup, approval workflows).
  o Device sharing and user login behaviours in the field.
  o Data flows
  o Operational boundary ownership and localised approval processes.
• Work with developers and solution architects to ensure mobile solutions meet offline, usability, and integration requirements.
• Clarify unknowns (e.g. PIRF) through discovery and stakeholder engagement.
• Create and maintain artefacts such as UML diagrams, process flows, data flow diagrams, user stories, and acceptance criteria.
• Collaborate with Product Owners / Workstream Leads / Design Leads and delivery teams to manage and prioritise a clear, value driven backlog.
• Support UAT.
• Ensure alignment with the broader GIS data governance model and Utility Network architecture.

Required Skills & Experience:

• Proven experience as a Business Analyst.
• Demonstrable experience in discovery, process modelling, requirement elicitation, and stakeholder engagement with non-technical field users.
• Understanding, or experience in utilities / regulated industries, preferably in the Wastewater Industry.
• Strong analytical and documentation skills, using tools such as Visio, JIRA, Confluence, or similar.
• Excellent communication and facilitation skills, with the ability to liaise across technical and operational domains.
• Fully defined, prioritised requirements backlog for mobile GIS and supporting workflows.
• Traceable link between requirements, test cases, and system design decisions.
• Recommendations for future state mobile capability to replace legacy systems effectively.
• Adherence to Business Analyst Governance Standards and Programme Governance Standards.
• Knowledge within the ESRI Suite of applications including ArcGIS Enterprise and Field Maps is desired but not essential

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Business Analyst

Contract - Inside IR35

In order to produce the business case, a plan has been produced to engage stakeholders and gather user needs under a tight timeframe. Business Analyst support is essential for this.

2. Objectives

· Get up-to-speed on the project and what is required, including reviewing background documents and getting an overview from the relevant functional leads.

· Stakeholder mapping & prioritization - Identify key stakeholders for each function and prioritize consultation based on their roles and needs. Pay attention to who is not at the table and invite them or have them in mind as the group prioritises.

· Develop process and materials to gather and prioritise user stories with the relevant stakeholders, including development of presentations, surveys, ranking tools and discussion guides that can be tailored by each stakeholder group (caucus).

· Support and document the gathering of user stories in collaboration with functional (caucus) leads

· Analyse feedback - review and consolidate collected data from consultations, identifying common and unique priorities, themes, and contrasts.

· Support the documentation of relevant process flows in collaboration with TBS workstream leads

· Compile a report summarizing stakeholder feedback from caucuses and recommendations for the MVP development

A Business Analyst with experience of, process modelling, gathering, articulating and analysing user stories and process flows.