What Jobs are available for Customer Service in Batley?

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Our client is looking for an enthusiastic and customer-focused Customer Service Representative to join their dedicated team in Bradford, West Yorkshire, UK . This role is integral to ensuring our customers receive exceptional support and a positive experience with our products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for handling customer inquiries via phone, email, and potentially in-person, resolving issues efficiently and effectively. Key duties include providing information about products and services, troubleshooting common problems, processing orders or returns, and escalating complex cases to the appropriate departments. A thorough understanding of the company's offerings and a commitment to adhering to service standards are essential. The successful candidate will be adept at de-escalating difficult situations and turning potentially negative interactions into positive resolutions. Training will be provided to ensure you have all the necessary knowledge and tools to succeed. We are seeking a reliable and proactive individual who can work effectively as part of a team in a fast-paced environment. This is a fantastic opportunity for someone passionate about customer care to build a career within a reputable organization located in Bradford, West Yorkshire, UK .

Responsibilities:

• Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues in a timely manner.
• Process customer orders, returns, and exchanges.
• Escalate complex issues to senior staff or relevant departments.
• Maintain detailed records of customer interactions and transactions.
• Adhere to company policies and service standards.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to a positive and supportive team environment.

Qualifications:

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Proficiency with basic computer applications and CRM systems.
• Ability to work well in a team and independently.
• A positive attitude and a strong work ethic.
• Previous experience in a call center environment is a plus.

Our client is seeking a dedicated and empathetic Customer Service Representative to join their busy support team. Based in **Bradford, West Yorkshire, UK**, this role is crucial in ensuring a positive and efficient experience for all customers. You will be the first point of contact for customer inquiries, providing timely and accurate information, resolving issues, and escalating complex problems to the appropriate departments. This role requires a proactive approach to customer satisfaction, aiming to build loyalty and trust through excellent service. Your day-to-day responsibilities will include handling inbound calls, responding to customer emails, managing live chat support, and processing customer requests or orders. You will need to maintain detailed records of customer interactions and transactions, ensuring all information is kept up-to-date and accurate. A strong understanding of the company's products and services is essential, and ongoing training will be provided. The ideal candidate will possess outstanding communication and active listening skills, a patient and professional demeanour, and the ability to multitask effectively in a fast-paced environment. Previous experience in a customer-facing role is highly desirable, but a passion for helping people and a willingness to learn are key. This is a fantastic opportunity for someone looking to build a career in customer support within a reputable organisation that values its employees and prioritises customer care.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, forms, applications, and requests.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to relevant departments or supervisors.
• Contribute to team goals and service level agreements.
• Identify opportunities to improve customer experience.

Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Our client is looking for dedicated and customer-focused Remote Customer Service Representatives to join their dynamic team. This fully remote position offers the flexibility to work from anywhere in the UK, providing essential support to a diverse customer base.

As a Remote Customer Service Representative, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our client's products and services. You will manage inbound and outbound communication via phone, email, and chat, ensuring a high level of customer satisfaction at all times. Your primary goal will be to deliver exceptional service, build rapport, and find effective solutions to customer needs.

Key responsibilities include:

• Responding promptly and professionally to customer inquiries via various communication channels.
• Troubleshooting and resolving customer complaints and issues effectively.
• Processing orders, forms, applications, and requests.
• Providing accurate information about products, services, and policies.
• Maintaining detailed and accurate customer records in the CRM system.
• Identifying opportunities to upsell or cross-sell relevant products and services.
• Collaborating with other departments to ensure customer issues are resolved efficiently.
• Adhering to all company policies and procedures, and maintaining data privacy standards.
• Continuously seeking ways to improve the customer experience.

The ideal candidate will possess excellent communication skills, both written and verbal, with a clear and empathetic tone. Previous experience in a customer service role is highly desirable, although comprehensive training will be provided. You should be proficient with basic computer applications, including email and internet browsers, and have the ability to quickly learn new software. Strong problem-solving skills and a patient, customer-centric attitude are essential. A reliable internet connection and a quiet workspace are mandatory for this remote role.

This is an excellent opportunity to build a career in customer service within a supportive, remote-first environment. If you are passionate about helping people and thrive in a dynamic, home-based setting, we encourage you to apply.

Our client is a dynamic and customer-centric organization seeking a dedicated Customer Service Representative to join their bustling team in Leeds, West Yorkshire, UK . This role is pivotal in ensuring every customer interaction is positive, efficient, and resolves their inquiries effectively. You will be responsible for managing a high volume of inbound customer calls and digital communications, providing exceptional support and information regarding our products and services. This involves actively listening to customer needs, accurately identifying solutions, and processing requests with professionalism and care. A key part of your role will be to build rapport with customers, understand their issues, and offer tailored solutions that meet their expectations. You will also be tasked with documenting customer interactions accurately within our CRM system and escalating complex issues to the appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, a patient and empathetic demeanor, and the ability to multitask effectively in a fast-paced environment. Previous experience in a customer service or call centre role is highly advantageous. This hybrid position requires you to be in the office for a portion of the week, fostering team collaboration and providing hands-on support, while also offering the flexibility of remote work for other days, allowing for a balanced work-life arrangement.

Key Responsibilities:

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior team members or other departments when required.
• Maintain a high level of customer satisfaction through professional and courteous service.
• Identify opportunities to upsell or cross-sell relevant products or services (if applicable).
• Adhere to all company policies and procedures.

Qualifications:

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and CRM software.
• Excellent time management and organizational skills.
• Ability to work effectively in a hybrid work model, balancing office and remote duties.
• A positive attitude and a genuine desire to help customers.

Job Description

Salary: 25,087 Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If youre a natural when it comes to connecting with people building relationships and understanding their needs you could be a great fit for a Sales Advisor role with EE.

At EE, were harnessing the power of technology to bring people together and change their lives for the better. Join our DoncasterSales Team and youll play a part in this by talking to customers over the phone and helping them choose the right products and services. Its a chance to make a meaningful impact in a fun, fast-moving environment.

You dont need sales experience to join us. We look for people who are resilient and driven, whove proved they can achieve their targets at work. Well provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly for example, allowing you to schedule your own breaks or bank time to take off so you dont miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at 25,087, rising to 25,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks full pay and 8 weeks half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Customer Service Advisor
Job ID

Posted
29-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Doncaster - England - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Respect, Integrity, Service, Excellence
The role: Customer Service Advisor
The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner.
Key responsibilities are as follows:
* Receive and process customer telephone / email requests to ensure the timely and effective completion of work, in accordance with the service level specification.
* Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action.
* Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls).
* Follow the specific procedures for the role.
* Acts as part of a team to deliver activities which support operational objectives.
* Manages a variety of tasks and is able to plan accordingly within the short-term.
* May be subject to regular local supervision of progress against results.
* Support the activities of others to meet deadlines and quality standards and help identify ways to reduce cost.
* May assist less experienced staff.
* Supports the delivery of a team and escalates individual performance issues.
Person Specification:
* Able to perform role to the required standard within a short period after completion of training.
* Previous experience working in a Call Centre environment - desirable.
* Capable of using the Microsoft Office packages (Work, Excel, Outlook).
* Experience of building good working relationships.
* Customer Focussed.
Our mission: To build a world-class business through exceptional service and exceptional people.
Why CBRE?
Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family.
Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach.
Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence.
Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
Volunteering Days: Benefit from 2 paid volunteering days per year.
Exclusive Discounts: Nuffield gym memberships and restaurant discount cards
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Customer Service Advisor
Job ID

Posted
24-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Doncaster - England - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Respect, Integrity, Service, Excellence
The role: Customer Service Advisor
The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner.
Key responsibilities are as follows:
* Receive and process customer telephone / email requests to ensure the timely and effective completion of work, in accordance with the service level specification.
* Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action.
* Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls).
* Follow the specific procedures for the role.
* Acts as part of a team to deliver activities which support operational objectives.
* Manages a variety of tasks and is able to plan accordingly within the short-term.
* May be subject to regular local supervision of progress against results.
* Support the activities of others to meet deadlines and quality standards and help identify ways to reduce cost.
* May assist less experienced staff.
* Supports the delivery of a team and escalates individual performance issues.
Person Specification:
* Able to perform role to the required standard within a short period after completion of training.
* Previous experience working in a Call Centre environment - desirable.
* Capable of using the Microsoft Office packages (Work, Excel, Outlook).
* Experience of building good working relationships.
* Customer Focussed.
Our mission: To build a world-class business through exceptional service and exceptional people
**Why CBRE?**
**Salary & Benefits:** Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family.
**Learning & Development:** Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach.
**Values-Based Culture:** We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence.
**Positive Work Environment:** Over XX% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
**Volunteering Days:** Benefit from 2 paid volunteering days per year.
**Exclusive Discounts:** Nuffield gym memberships and restaurant discount cards
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)