2094 Customer Service jobs in Greater Manchester

Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?

About the job

As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues. Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Office based role in Runcorn

Tasks

Essential Functions

• Assist customer service sites and offices and liaise with all business functions
• Ensuring that customer requirements and needs are met within company response times
• Day-to-day operation of Customer Experience Department
• Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
• Processing fault finding and the creation of Service Reports
• Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
• Properly handle and report customer complaints by following escalating procedures.
• Completing departmental administration and order management as required
• Assisting Customers with general product portfolio queries

Requirements

Required/Preferred Education and Experience

• Experience in working in a customer service environment
• Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
• Languages – fluency in written and spoken English essential
• Excellent communicator, able to operate at all levels within both own and customer’s organisation

In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.

For more information, please do send your cv to

WHO WE ARE:

ii has been investing in our customers’ success for almost 30 years. That’s why over 420,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market - including shares, funds, trusts and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can look to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Service Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre, having the right conversations to fully understand their needs. It’s all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, professionalism and knowledge to maintain our reputation and drive confidence in our products and services. Our products include Trading, Stocks & Shares ISA’s and SIPP accounts, which help our customer’s take control of their own Pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service and our fair, simple and transparent products are what sets us head and shoulders above the rest.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

REMUNERATION:

Basic Starting Salary £27,300, with the opportunity to earn up to £30,800 per annum with progression through our tiered performance-based compensation model.

The role requires you to work 37.5 hours per week Monday to Friday with a varied shift pattern, which includes 7:45-16:15, 8:30 – 17:00, 09:00 – 17:30 and 09:15 – 17:45 on a rotational basis.

Once you're trained in international dealing, every 8 weeks, you will work one week with a 12:30pm - 9:00pm shift. (This shift may be subject to change depending on business needs)

Please note: successful candidate will start on Monday 3rd November 2025.

Requirements

This is a customer focused role, so candidates must have experience in a contact centre environment.

What’s vital is your dedication, motivation, drive and passion when it comes to assisting our customers. You’ll need to be a real people person, with excellent listening and communication skills.

You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries, in a professional and consultative manner.

Experience working in an FCA regulated business and understanding regularity requirements is also desirable.

ESSENTIAL:

• Excellent communication skills (written and verbal) - an ability to build rapport with customers across all communication channels.

• Proficient IT skills - an ability to navigate a broad range of internal systems.

• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.

• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.

• A team player - someone who will support colleagues and promote a positive work environment & team spirit.

• The enthusiasm to keep learning and developing your skills.

• The ability to provide the best service experience for customers via phone, written channels and social media.

• The ability to provide customer information, manage customer access, respond to enquiries and deal with customer complaints.

DESIRABLE:

• Experience of Consumer Duty Outcomes.

• Knowledge of our products and how they work.

• Previous experience within Financial Services, Pension products or Customer Services.

Please note: We appreciate your interest in joining interactive investor. We will do our utmost to respond to all applicants. However, due to the high volume of applications we’re currently receiving, if you have not heard from us within 30 days of your application, please consider your application unsuccessful on this occasion.

Benefits

We also offer a collaborative working environment with plenty of opportunities for professional development. Join our team and enjoy a benefits package that can be tailored to your needs, including a competitive salary, generous pension contribution and access to private medical insurance.

The Role:

Based in our Manchester office, in Macclesfield, and reporting to the Customer Service Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. The hours are Monday to Friday 8.30 am to 5.00pm

You will provide a key interface with the customer, supporting all aspects of the customer care process for a number of our brand specialities,  namely Cardiac Services, Synapse Medical and M.E.D Surgical.

Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Key Responsibilities:

• Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
• Proactively and professionally respond and manage customer calls/queries
• Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries
• Provide customer Quotations in a timely manner and to a professional standard.
• Support the Heads of Sales, Business Unit Leaders and their team of Clinical Sales Specialists in managing key customer accounts
• Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team
• Actively contribute to a very fast-paced pasted positive team environment.
• Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI’s
• Be committed to learning and developing extensive product knowledge in order to provide correct and timely information to clients and customers
• Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner in accordance to targets
• Multitasking on your daily workload ensuring follow-up on your individual caseload
• Ability to undertake additional duties that may be assigned from time to time, for various business projects.

Key Skill & Experience:

• 2-3 years experience in a Customer Service Role is essential, preferably in a Healthcare environment
• Previous experience working within a medical device/pharmaceutical regulatory environment, an advantage
• Knowledge and experience of all aspects of the role as outlined
• Exceptional ability to meet and exceed customers’ expectations
• Deliver measurable results, make and meet commitments
• Proven track record of achieving and exceeding set KPI’s and targets
• Attention to Detail, ensuring work is executed accurately and completely
• Demonstrates energy, real initiative and ability to work independently
• Track record in contributing to high-performance teams.
• Strong interpersonal skills with a collaborative and team approach
• Professional and effective Communicator, written and oral. Strong telephone skills.
• Excellent organisation and planning skills
• Comfortable with ambiguity and flexible to adapt within a change environment
• Demonstrate resourcefulness to deliver a high-quality service
• Strong administrative and IT/computing skills is a must
• Previous experience of working with Navision or Microsoft Business Central, an advantage
• Microsoft Excel knowledge essential. Description of work completed in Excel and proficiency level required

Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.

Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.

We are more than a distributor; we are a total solutions provider. Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website:

Uniphar Medtech is a Division of the Uniphar Group.

Your new company
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!
Your new role
As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP.
What you'll need to succeed
You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered.
What you'll get in return
You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of 16.50 - 20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!
Your new role
As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP.
What you'll need to succeed
You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered.
What you'll get in return
You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of 16.50 - 20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Warrington Sales Team in our state of the art Contact Centre and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What’s in it for you?

• A great starting salary of  £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?