What Jobs are available for Customer Service in Solihull?

Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
 
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers. 
 
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs.
 
These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.
 
Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.
 
We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!
 
The hours of work are:
Week 1= 8.30 - 4.30  Week 2 = 10-6
Saturday =1 in every 3 = 9 -12
 
Responsibilities & day to day duties

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

 
Skills & experience required

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

 
Benefits package

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

 
If you feel like this is a team you would like to be a part of, please click apply today.
 
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
 
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers. 
 
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs.
 
These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.
 
Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.
 
We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!
 
The hours of work are:
Week 1= 8.30 - 4.30  Week 2 = 10-6
Saturday =1 in every 3 = 9 -12
 
Responsibilities & day to day duties

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

 
Skills & experience required

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

 
Benefits package

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

 
If you feel like this is a team you would like to be a part of, please click apply today.
 
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

Customer Service Coordinator - Feel stuck in your current company…? Want to be noticed, be rewarded with a great bonus, with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near Dorridge!

Benefits for the Customer Service Coordinator:

• Up to £28k DOE
• No weekend work!
• 23 days holiday + bank holiday + the option to buy additional days.
• Discount schemes on major retailers, gyms, hospitality, holidays & more!
• Company pension scheme.
• Company health benefit scheme

Responsibilities of the Customer Service Coordinator:

• As the customer service coordinator you will build important relationships with internal and external clients.
• You will be x hiring, rehiring and sourcing equipment from third party suppliers.
• Manage a fast paced and busy hire desk.
• Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.
• You will be resolving any queries or claims as the customer service coordinator that arise in a professional manner, ensuring all paperwork is completed and up to date.
• You may use Syrinx, Inspire, or a similar CRM system.

The Customer Service Coordinator may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, although this is not essential.

You must have worked within a fast paced, high volume calls / emails environment. You may have worked as a customer service advisor, customer service coordinator, controller, hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller.

Hit the APPLY button now to be considered for this hire controller role or find out more information and we will be in contact!

**Career Area:**
Finance
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams' representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat® parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa. Visit Choose Cat Equipment Financing From Cat Financial | Cat | Caterpillar ( to learn more about Cat Financial.
**Role Definition**
+ Conduct and manages the End of Lease experience, supporting customers through processes, including credit reviews, extensions and lease return, customer documentation preparation, due diligence, preparing and closing transactions with internal and customer signatures.
**What You Will Do:**
+ Analysing and entering information to prepare options for customers reaching the end of their lease.
+ Communicating with customers, dealers and our sales team on process steps to ensure accuracy and efficiency throughout the extension or return process.
+ Investigating and delivering extension quotes, credit reviews, due diligence, documentation generation.
+ Support asset sales and the returns process, including non-compliance charges, repairs, and inspections.
**What You Can Demonstrate:**
+ **Information Capture:** Knowledge of the methods, channels and processes to obtain information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
+ **Accuracy and Attention to Detail:** Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
+ **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication. Responding to customer requests and collaborating with internal and external business partners to resolve problems to provide high quality customer service.
+ **Initiative:** Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
+ **Managing Multiple Priorities:** Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
+ **Internal Controls:** Knowledge of concept, methods, and processes of internal control; ability to create, implement, evaluate and enhance processes in internal controls.
**Must Have**
+ **Growth Mindset:** We are looking for individuals who are eager to grow and develop, and to progress their careers within our organisation. We offer ample opportunities for professional development and advancement. Intellectual curiosity and a desire to grown and learn are at the core of our team culture.
+ **Customer Focus:** The ideal candidate will have a strong customer-focused mindset, ensuring that dealer and customer satisfaction is always a top priority.
+ **Team Collaboration:** We value team collaboration and are seeking candidates who thrive in a team-oriented environment, working effectively with colleagues to achieve common goals.
**Nice to Have**
+ **Language Skills:** While not mandatory, Dutch language proficiency is advantageous (both written and verbal)
+ **Passion for technology:** Candidates should be technology-focused, with some knowledge in CRM systems, with existing knowledge of Oracle and/or Salesforce being highly desirable
+ **Accountability & Ownership:** We seek individuals who take accountability and ownership of their work, demonstrating responsibility and commitment to achieving excellent results.
What will Caterpillar do for you?
**Job Title:** Lease Service Representative
**Salary:** £28,444.00 - £36,977.00 (Depending on experience)
**Contract:** 12 Month Fixed Term Contract
**Hours:** In office Monday - Friday, full time 37.5 hours.
**Benefits:**
24 days annual leave increasing with service to 30 days,
8% performance bonus (Paid quarterly)
Green Car Scheme
Share Scheme
Non-contributory Pension Scheme 10%
Private Medical Insurance
Dental and Vision Scheme
Life Insurance
**Travel:** 0%
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit  us on Twitter, Facebook, LinkedIn, and YouTube.
**Posting Dates:**
October 27, 2025 - November 9, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

Our client, a well-established retail services provider, is looking for a friendly and efficient Customer Service Representative to join their team in **Wolverhampton, West Midlands, UK**. This role is pivotal in ensuring exceptional customer satisfaction through prompt and accurate assistance. You will be the first point of contact for customers, handling inquiries via phone, email, and potentially live chat. Your duties will include resolving customer issues, processing orders and returns, providing information about products and services, and escalating complex problems to appropriate departments when necessary. The ideal candidate possesses excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer service or call center environment is highly preferred. Proficiency in using customer relationship management (CRM) software and standard office applications is a plus. You should be able to work effectively in a fast-paced environment and maintain a high level of professionalism at all times. This hybrid role offers the benefit of working both in the office and remotely, providing a flexible work arrangement. We offer a competitive hourly wage, opportunities for training and development, and a supportive team atmosphere. Join our client and be the voice of their brand, ensuring every customer interaction is a positive one.

BT Customer Service Advisor

Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 01/12/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
As part of a small Weekend Working team you will support strong service delivery through proactively working primarily on Customer Collaboration including Order Fulfilment, Network & Logistics as and when required with support.
Working in a dynamic, hybrid environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery as well as optimizing order fulfilment processes, stock deployment, transport and warehousing functions.
**How you will contribute**
You will:
+ Working across Customer collaboration, Order Fulfilment and Logistics you will work as part of a small team responsible for end to end operational delivery, whilst balancing business requirements and priorities across departments
+ Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central point of contact for small collection of external customers. With information provided by the weekday Customer Collaboration team in handover emails you will be responsible for executing and managing the information provided.
+ Order Fulfilment: As and when required you will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times and stock. With information provided by demand management in a handover spreadsheet, you will be responsible for effective allocation decisions and stock deployment.
+ Logistics: As and when you are required you will ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As an additional point of contact across the network the role manages proactive and cost-efficient stock deployment between DC's based on customer demand, minimizing stock movements and to protect service.
+ You will ensure business continuity through weekend working practises to deliver business KPI's (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
+ You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders during any SAP outages.
+ You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
+ Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience working within Customer Service (preferred)
+ Experience in logistics environment including transport, warehousing and systems (preferred).
+ High-level of SAP competence (preferred)
+ Strong numerical, analytical and logical reasoning skills
+ Problem solving ability to drive quick and effective resolution
+ Ability to work independently, under pressure to strict deadlines.
+ Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
+ Strong communication skills internally and externally.
+ Good knowledge of FMCG supply chain & logistics processes
+ Microsoft office applications including excel.
**More about this role**
**What you need to know about this position:**
**12 month secondment**
**Weekend working including Friday and Monday**
28.8 hours - Friday to Monday - working hours may vary between 7am and 5pm
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
Hybrid working - Friday and Monday onsite in Bournville. Saturday and Sunday 'Work from Home'
**Travel requirements:**
N/A
**Work schedule:**
100%
**Relocation Support Available?**
No Relocation support available
**Business Unit Summary**
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**
**_Our people make all the difference in our succes_**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?**
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**
**Job Type**
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

Department:  BIU & Customer Services

Location: Birmingham - Brindley Place

Type of Contract:  Permanent (on-site )

About Us:  GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:  Changing Lives through Education

The Role:  The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

What the role involves:

• Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Respond with speed and accuracy to email, phone, and in-person enquiries.
• Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

About You:

• Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
• Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
• Strong written communication abilities, including a professional and inclusive telephone manner.
• Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
• Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
• Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
• Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
• Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
• Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus 

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department:  BIU & Customer Services

Location: Birmingham - Brindley Place

Type of Contract:  Permanent (on-site )

About Us:  GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:  Changing Lives through Education

The Role:  The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

What the role involves:

• Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Respond with speed and accuracy to email, phone, and in-person enquiries.
• Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

About You:

• Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
• Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
• Strong written communication abilities, including a professional and inclusive telephone manner.
• Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
• Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
• Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
• Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
• Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
• Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus 

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.