1905 Customer Service jobs in Walsall Wood

Are you looking for more than just another office job? This is your chance to become part of a team that's passionate about delivering outstanding service and building strong customer relationships.

The Opportunity:

We're on the lookout for a motivated, personable, and proactive individual to join our expanding Customer Service and Sales Support team. This isn't your average customer service role - you'll be at the heart of the business, helping to reconnect with valued clients and supporting key departments behind the scenes.

What You'll Be Doing:

• Reaching out to existing and past customers (no cold calling!)

• Handling inbound enquiries with professionalism and care

• Supporting sales follow-ups and nurturing warm leads

• Assisting with general admin and office tasks

• Keeping internal systems and records up to date

What We're Looking For:

• A confident communicator who enjoys speaking with people

• Friendly, organised, and ready to roll up your sleeves

• A team player who thrives in a fast-paced environment

• Comfortable on the phone and confident using email and CRM systems

• Previous experience in a customer service, office, or sales support role is a bonus

Why You'll Love It Here:
You'll be joining a vibrant, supportive team in a business that's built a strong reputation over decades. As we continue to grow, we want ambitious individuals who are ready to grow with us - whether that's developing new skills or stepping into future opportunities.

Interested?
If you're ready to bring your energy, ideas, and customer-first attitude to a team that values them, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Customer Service Executive

Salary: 25,000 with up to 20% Bonus

Birmingham Jewellery Quarter Hybrid (3 in 2 out)

BCR/AK/31864

Bell Cornwall Recruitment are hiring for a Customer Service Executive. Our client is a forward-thinking domestic utilities business making great strides at present to reach carbon neutrality. They are searching for a professional individual with a proactive attitude and excellent customer service skills to join their growing team in the Birmingham Office. Ideally this person will have some experience in the utilities industry, and will certainly have customer service and complaint handling experience.

The Role:

• Handling customer queries and complaints via telephone, email and live chat
• Supporting the credit control team with any overflow of unpaid bills
• Helping customers with the set up of their utilities
• Assisting customers with the transfer from one provider to our client's services
• Handling of generic inbound enquiries in a timely manner, working to SLAs

The ideal Customer Service Executive will have:

• Excellent communication and customer service skills to build relationships with customers and the internal team
• Tech savvy with strong typing speed and accuracy
• Experience in domestic utilities (desirable)
• Willingness to learn and ability to adapt to new challenges
• A proactive attitude and passion to helping others
• Customer service Level 2 desired but not required

If this sounds like your next successful role as a Customer Service Executive, please apply now!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Customer Service Administrator

Bilston

8am-5pm (1 hour lunch break)

Temp to perm

£12.21-£13.00 per hour

Our client, a well-established business within the Bilston area are currently recruiting for an experience, switched on Customer Service Administrator to join their busy organization. As a Customer Service Administrator, you will be faced with a range of duties to contribute to the smooth running of operations across the business.

Main job duties (not limited to):

• Monitor and respond to any email queries in a professional manner.
• Provide customers with proof of deliveries as and when requested.
• Answer inbound calls with a professional telephone manner.
• Update and maintain databases ensuring accurate information entry.
• Provide administration support to the team.
• Upload and maintain accurate copies of paperwork on the internal system.
• Any other adhoc duties as and when required.

Person specification:

• Administration experience required.
• Customer service experience is essential.
• Professional telephone manner.
• Ability to support the team

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role. 

A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support
li>Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to the company’s world-class Trust Pilot rating
< i>Building long-term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Track & resolve any issues with their couriers

Knowledge, skills and qualifications required:

• Previous experience in a customer service role
• Be calm and confident
• Strong communication and administration skills
• Be able to go the extra mile, and be a team player

Salary: £40,000 - £45,000 + benefits

Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts

Involve Recruitment (Midlands) Ltd is working with a Industry leading Black Country based company to recruit for a CUSTOMER SERVICE LEAD role!

The purpose of this role is to support the full aftercare - everything from managing deliveries, complaints, warranty on goods and transport etc

• Salary - 30,000 to 35,000
• Monday to Friday 8:30am to 5pm
• 22 days holiday plus bank holidays

This role will work closely with the Sales Manager so a Sales Support or Customer Service team leader / manager background would be ideal!

Responsibilities:

• Deal with all enquiries from customers post order placement.
• Deal with all warranties and complaints
• Be responsible for maintaining the Complaint system
• Ensure that all complaints are correctly coded and report monthly on these.
• Be responsible for communications with our logistic partners regarding customer deliveries.
• Be responsible for the RMA and customer credits process.
• Continuous improvement of customer processes

This is a exciting position so please do not delay in applying !

We're Hiring! | Customer Service Coordinator
Birmingham
GBP32,000
Monday - Friday, 8:30am - 4:30pm
Full-time | Permanent

Bridge Recruitment is proud to be partnering with a reputable Manafacturing company, who are growing rapidly within the industry in the search for an exceptional Customer Service Coordinator to join their dynamic and supportive team!

Key Responsibilities:
As a Customer Service Coordinator, you'll be the key connection between the business and its valued customers. Your mision? Deliver outstanding service from order to delivery.

Process and manage sale orders
Handle customer queries with professionalism and care
Keep customers updated on their order status, delays, or change
Collaborate with internal departments to ensure smooth order flow
Solve problems quickly and efficiently
Conduct customer verifications
Support the wider team with admin and project tasks
Key Attributes:
Excellent telephone manner and communication skills
A positive, solutions-focused attitude
Strong team spirit and a proactive mindset
Confident using MS Office (Outlook, Word, Excel)
CRM experience - ideally Sslesforce
Previous experience in a similar customer service or coordinator role
Ready to Take the Next Step?
If you're ready to bring your customer srevice skills to a growing company that values excellence and teamwork, we want to hear form you!

Apply now and let's start the conversation!

Job Title: Customer Service Administrator
Location: Bromsgrove
Salary: Up to £28,000 plus Monthly Bonus Scheme
Hours: Monday to Friday 9am-5.30pm

We are proud to be working in partnership with a leading vehicle leasing broker that is currently experiencing an exciting period of growth. As a result, they are looking to expand their team with the addition of a Customer Service Administrator.

Our client is a well-established, family-owned business operating in the vehicle leasing sector as a credit brokerage. They are fully authorised by the FCA and are members of the BVRLA.

In essence, they act as the link between finance providers, manufacturers, and dealerships, delivering a seamless and straightforward service to their customers.

Your role will be to process customer orders, ensuring all the correct finance documentation is in place, and the customer receives the correct vehicle whilst ensuring that any customer queries are resolved in line with SLA agreements.

What's in it for you?

• 24 days holiday plus bank holidays
• Free onsite parking
• Uniform provided
• Standard pension

Day to day duties will include the following:

• Being the first point of contact for customer, dealer or funder queries
• Ensure orders are processed as quickly as possible
• Consistently monitoring the funder systems and promptly responding to ensure there are no delays
• Maintaining regular contact with the dealership throughout the process
• Raising and processing financial contracts , ensuring accuracy of data
• Cross referencing information on the financial contract with the signed order to ensure all information is accurate
• Obtaining additional proof of ID and address information from the customer
• Identifying and chasing late admin fee payments
• Liaising with the dealership and customers to organise deliveries
• Following delivery of the vehicle, requesting information from dealership
• Being the first point of contact for any customer complaints
• Supporting the business with striving towards funder and dealer targets by ensuring the full process is completed as soon as possible

As an individual you will need the following experience:

• Previous experience within a leasing, brokerage or FCA regulated environment desirable
• Able to manage your own day to day workload
• Strong communication and interpersonal skills
• Ability to demonstrate high levels of accuracy, attention to detail and efficiency
• Strong PC skills including the use of Microsoft Outlook, Word & Excel
• Drive and focus to meet customer expectations
• Able to build relationships with customers
• Self-starter who is highly motivated and willing to learn
• Can work under pressure while delivering high quality work

#INDASH25