1634 Human Resources jobs in London

Job Description:

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist.

The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement.

This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences.

• Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred.

• Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year.

• 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment.

• Demonstrated experience coaching or managing small technical teams and leading cross-functional project work.

• Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance.

• Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage.

• Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations.

• Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders.

• Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives.

• Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics).

• Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms).

• Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments).

• Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva).

• Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL).

• Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred.

• Experience in broadcasting, streaming, and videography is an asset.

• Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset.

• Experience in corporate communications, event management or related fields is an asset.

• Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness.
• Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy.
• Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security.
• Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption.
• Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams.
• Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences.
• Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions.
• Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads.
• Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception.

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry-competitive salary and benefits package, including a company bonus.

#TBDDT

Job Description:

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist.

The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement.

This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences.

• Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred.

• Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year.

• 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment.

• Demonstrated experience coaching or managing small technical teams and leading cross-functional project work.

• Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance.

• Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage.

• Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations.

• Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders.

• Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives.

• Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics).

• Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms).

• Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments).

• Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva).

• Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL).

• Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred.

• Experience in broadcasting, streaming, and videography is an asset.

• Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset.

• Experience in corporate communications, event management or related fields is an asset.

• Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness.
• Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy.
• Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security.
• Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption.
• Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams.
• Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences.
• Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions.
• Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads.
• Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception.

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry-competitive salary and benefits package, including a company bonus.

#TBDDT

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
• Deliver excellent customer service and professional support 
• Escalate or reassign unresolved incidents to appropriate teams 
• Analyse and resolve hardware/software issues using standard tools and methods 
• Document case details clearly in ServiceNow, including steps taken and customer impact 
• Meet/exceed defined performance metrics including CSat and QA standards 
• Continuously build knowledge of company-specific products and services 
• Create/update knowledge articles to support First Call Resolution and self-service 
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
• Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

• Good experience in a Service Desk or similar IT support environment 
• Experience using ServiceNow ITSM workflows 
• Strong customer service, listening, and communication skills 
• Bilingual - English and French or Swedish (required) 
• Detail-oriented with solid judgment and initiative 
• Ability to troubleshoot and resolve technical issues independently 
• Knowledge of Microsoft Office365 and standard network tools 
• Ability to work remotely and as part of a team 
• Familiarity with ITIL principles 

Education and Certifications 

• Degree or equivalent experience preferred 
• ITIL V4 / ITSM certification preferred 
• AWS and Microsoft MCSE certifications are a plus 
• Proficient in Microsoft Office365 

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
• Deliver excellent customer service and professional support 
• Escalate or reassign unresolved incidents to appropriate teams 
• Analyse and resolve hardware/software issues using standard tools and methods 
• Document case details clearly in ServiceNow, including steps taken and customer impact 
• Meet/exceed defined performance metrics including CSat and QA standards 
• Continuously build knowledge of company-specific products and services 
• Create/update knowledge articles to support First Call Resolution and self-service 
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
• Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

• Good experience in a Service Desk or similar IT support environment 
• Experience using ServiceNow ITSM workflows 
• Strong customer service, listening, and communication skills 
• Bilingual - English and French or Swedish (required) 
• Detail-oriented with solid judgment and initiative 
• Ability to troubleshoot and resolve technical issues independently 
• Knowledge of Microsoft Office365 and standard network tools 
• Ability to work remotely and as part of a team 
• Familiarity with ITIL principles 

Education and Certifications 

• Degree or equivalent experience preferred 
• ITIL V4 / ITSM certification preferred 
• AWS and Microsoft MCSE certifications are a plus 
• Proficient in Microsoft Office365 

Service Engineer - Security

What can Johnson Controls do for you?  

We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow.

What you will do  

The Security Service Engineer will serve a large commercial customer base servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can identify and solve problems before they arise. This is an exceptional opportunity to join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement.

How you will do it

• Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients.
• Service devices safely and responsibly, minimizing the risk of injury and property damage.
• Manage time effectively, prioritizing tasks to ensure efficiency.
• Accurately complete Engineer work reports, handover certificates, and checklists as required.

What we look for

• Experience in the Security industry.
• Valid driving license.
• Ability to lift and climb ladders.
• Previous experience in a customer-facing role.

Why work for Johnson Controls?  

We provide a solid foundation for your career progression, including a competitive salary with significant earning potential, optional overtime, and generous callout payments, among other benefits. Additional perks include a company vehicle, uniform, all necessary tools and PPE, ongoing training, and robust health & safety programs. Join our team, where the average tenure exceeds 20 years, and become a valued member of our winning team!

Join us at Johnson Controls and be part of a transformative journey!

#RMDFL

• £30,354 - £0,648 per annum + bonus
• Average uncapped bonus of ,600 year (with potential to earn more)
• 5 days a week (this centre is closed on Sunday's)
• Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

Qualified Mechanic or Technician? Join Halfords as a Vehicle Service Technician where you will carry out interim, full and major services as well as any follow up repair and replacement work. Such work includes tyres, brakes, transmission, steering and suspension, amongst others.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Must have a Level 2 in Light Vehicle Maintenance and Repair or equivalent OR time served experience
• Must have a full drivers licence with no more than 9 points
• Experience of delivering interim, full and major services plus relevant repair and replacement work (brakes, suspension and steering component replacement, air con service etc)

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.