1780 Human Resources jobs in London

Chiller Service Engineer

null London, London Carrier

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Job Description

Country: United Kingdom

Location: UK Field Based, Field Based, United Kingdom Who we are

Carrier is the world’s leader in high-technology heating, air-conditioning, and refrigeration solutions, with over 100 years of proven innovation. We solve complex problems on a global scale, and our groundbreaking innovations continue to drive new industries forward.

About the role

We are seeking an experienced Chiller Engineer to join our team covering Berkshire, Hampshire and Surrey regions. This is an excellent opportunity to work with cutting-edge HVAC technology, providing high-quality service and support to our valued customers.

What you will be doing

You will primarily be responsible for troubleshooting, servicing, and commissioning industrial water chillers. You will work independently and as part of a team, providing technical support for breakdowns, installations, and maintenance.

Respond to service calls efficiently, conducting risk assessments before work.

Perform maintenance, repair, and fault diagnosis on a variety of Carrier and third-party chillers, including air-cooled, water-cooled, screw, scroll, centrifugal, and reciprocating systems.

Diagnose and rectify electrical and mechanical faults, troubleshoot complex technical issues both on-site and remotely, and interpret wiring diagrams, P&ID drawings, and pressure enthalpy diagrams.

Commission standard and large-capacity chillers, ensuring system-wide installation compliance and providing technical advice to customers.

Work closely with customers, attend meetings, and offer expert technical guidance with minimal supervision.

Oversee technicians on large sites, support junior engineers and apprentices, and assist Carrier’s Training Manager in delivering technical courses.

Ensure adherence to F-Gas regulations and health & safety standards, and provide clear service reports via our digital platform.

Act as an SME in areas such as centrifugal compressor rebuilds, absorption chillers, and chiller sequencing controls.

What we are looking for

City & Guilds Qualification in Refrigeration and Air Conditioning

F-Gas Qualified (Category 1)

HNC / ONC in Refrigeration and Air Conditioning (preferred)

Experience with Carrier and other manufacturers’ Chillers and equipment.

Ability to work on commercial and industrial HVAC systems, troubleshooting complex breakdowns.

Full UK Driving Licence (or equivalent).

Strong understanding of refrigeration circuits, thermodynamics, and control systems.

Experience working in a Technician or Engineer role in the HVAC industry.

Benefits

Competitive salary package (Negotiable DOE)

Enhanced payments through lead generation, travel time, overtime and on-call

Company Vehicle

25 Days Holiday + bank holiday + holiday purchase scheme

Company Pension

Great career progression opportunities, development and continuous training offered

Work on industry-leading equipment and use state of the art tools

At Carrier, we are committed to excellence, innovation, and sustainability. As a part of our team, you’ll be working for a global leader that invests in your professional growth and supports your career ambitions.

If you are an experienced Chiller Engineer looking for a challenging and rewarding role, we would love to hear from you! Carrier is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant‘s Privacy Notice: Click on this link to read the Job Applicant‘s Privacy Notice: legal/privacy-notice-job-applicant/
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Service Engineer

London, London Johnson Controls

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Job Description

Service Engineer - Security

What can Johnson Controls do for you?  

We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow.

What you will do  

The Security Service Engineer will serve a large commercial customer base servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can identify and solve problems before they arise. This is an exceptional opportunity to join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement.

How you will do it

  • Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients.
  • Service devices safely and responsibly, minimizing the risk of injury and property damage.
  • Manage time effectively, prioritizing tasks to ensure efficiency.
  • Accurately complete Engineer work reports, handover certificates, and checklists as required.

What we look for

  • Experience in the Security industry.
  • Valid driving license.
  • Ability to lift and climb ladders.
  • Previous experience in a customer-facing role.

Why work for Johnson Controls?  

We provide a solid foundation for your career progression, including a competitive salary with significant earning potential, optional overtime, and generous callout payments, among other benefits. Additional perks include a company vehicle, uniform, all necessary tools and PPE, ongoing training, and robust health & safety programs. Join our team, where the average tenure exceeds 20 years, and become a valued member of our winning team!

Join us at Johnson Controls and be part of a transformative journey!

#RMDFL

This advertiser has chosen not to accept applicants from your region.

Service Engineer

London, London Johnson Controls

Posted 1 day ago

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Job Description

Onsite Service Engineer - Security

Why join the Vindex/Johnson Controls team?

  • Competitive basic salary
  • Optional overtime
  • Generous callout payments
  • Pension - we match up to 7%
  • Company vehicle
  • Uniform, all necessary tools and PPE
  • Ongoing training, and robust health & safety program
  • We provide a solid foundation for your career progression

Join us at Johnson Controls and be part of a transformative journey - where the where the average tenure exceeds 20 years, and become a valued member of our winning team!

What can Johnson Controls do for you?

 We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow.

What you will do

The Security Service Engineer will serve a large commercial customer base in the London area (with occasional travel outside of London), focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can identify and solve problems before they arise. This is an exceptional opportunity to join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement.

How you will do it

  • Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients.

  • Service devices safely and responsibly, minimizing the risk of injury and property damage.

  • Manage time effectively, prioritizing tasks to ensure efficiency.

  • Accurately complete Engineer work reports, handover certificates, and checklists as required.

What we look for

  • Experience in the Fire & Security industry.

  • Valid driving license.

  • Ability to lift and climb ladders.

  • Previous experience in a customer-facing role.

#RMDFL

This advertiser has chosen not to accept applicants from your region.

BMS Service Engineer

London, London Johnson Controls

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Job Description

E2 Services Ltd., part of Johnson Controls, delivers intelligent energy and carbon reduction solutions through procurement, aM&T, demand management, BMS controls optimisation, and compliance services. We are expanding our central engineering team and seeking a skilled BMS Engineer  to support our clients across London and surrounding counties.

What We Offer

  • Competitive salary

  • Company car

  • Comprehensive benefits package including:

    • Pension and life assurance

    • 25 days of annual leave plus bank holidays (Holiday purchase scheme also available)

    • Employee assistance programme

    • Employee referral scheme

    • High street and lifestyle discounts

    • Cycle-to-work scheme

    • Discounts on Johnson Controls security products

  • Extensive product and on-the-job/cross-training opportunities

  • Career development through structured career ladder programmes

What You Will Do
  • Carry out routine BMS service visits across multiple sites

  • Respond to callouts from the Maintenance Operations Team

  • Complete small works such as replacing BMS controllers, modules, sensors, or actuators

  • Review site fault trackers and complete minor tasks where possible

  • Prepare clear and accurate site visit reports, including recommendations

  • Attend client meetings and maintain regular communication when required

  • Support client and supplier relationships for building improvements

What We Are Looking For
  • Proven experience with BMS systems such as Trend  (essential), and ideally Delta, Tridium or Niagara

  • Working knowledge of control strategies and system operations (minimum two systems required)

  • Experience with MCC panels and ability to interpret control panel wiring diagrams

  • Understanding of Trend networking protocols including LAN, Ethernet, BACnet, and LonWorks

  • Familiarity with Trend 963 and/or IQVision software

  • Strong understanding of mechanical plant operation and control

  • Solid knowledge of electrical systems

  • Desire to learn and support new technologies and alternative control systems

  • Confident IT skills, including working knowledge of Microsoft Office

  • Excellent written communication skills and ability to produce timely reports

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard, and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!

#LI-DC1

#LI-Hybrid

This advertiser has chosen not to accept applicants from your region.

Digital Service Design Lead

East London, London Hestia Housing Support

Posted today

Job Viewed

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Job Description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London.

Sounds great, what will I be doing?

As the Digital Service Design Lead, you will be responsible for shaping and delivering high-quality digital experiences across Hestia's services, ensuring integration and alignment between digital and in-person delivery. You will collaborate across teams to design intuitive, inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities.

The role involves leading the design and implementation of hybrid service delivery models, promoting person-centred, strengths-based approaches, and supporting staff in adopting new digital and blended ways of working. You will pilot and evaluate new tools, provide training and guidance, foster digital confidence, and ensure equity, accessibility, and inclusion in service design. Additionally, you will collaborate with service users, colleagues, and community partners to co-produce solutions, monitor and evaluate outcomes, and represent the service in strategic forums, ensuring compliance with safeguarding, data protection, and professional standards while contributing to broader strategic planning and policy development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all  the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The role requires a qualification in areas such as Project Management, Change Management, Service Design, or Business Analysis, alongside proven experience in service design, UX, or digital product design. Candidates should demonstrate expertise in design tools (e.g., Figma, Miro, Adobe XD), research methods, usability, and accessibility, with strong facilitation and stakeholder management skills. Experience working in agile, cross-functional teams and familiarity with digital transformation, enterprise platforms (e.g., MS 365), and customer experience strategy is essential.

Candidates should also have a proven track record of delivering service innovation, continuous improvement, and transformation, with the ability to evaluate service outcomes and measure the impact of improvements. A solid understanding of digital tools, remote working practices, and hybrid service models is required, alongside excellent verbal and written communication, coaching, and stakeholder engagement skills. Knowledge of relevant legislation, safeguarding, ethical frameworks, process design and evaluation, trends in digital health and social care, and local area context is also important to succeed in the role

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

  • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
  • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

This advertiser has chosen not to accept applicants from your region.

Digital Service Design Lead

EC1 Lambeth, London Hestia Housing Support

Posted today

Job Viewed

Tap Again To Close

Job Description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London.

Sounds great, what will I be doing?

As the Digital Service Design Lead, you will be responsible for shaping and delivering high-quality digital experiences across Hestia's services, ensuring integration and alignment between digital and in-person delivery. You will collaborate across teams to design intuitive, inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities.

The role involves leading the design and implementation of hybrid service delivery models, promoting person-centred, strengths-based approaches, and supporting staff in adopting new digital and blended ways of working. You will pilot and evaluate new tools, provide training and guidance, foster digital confidence, and ensure equity, accessibility, and inclusion in service design. Additionally, you will collaborate with service users, colleagues, and community partners to co-produce solutions, monitor and evaluate outcomes, and represent the service in strategic forums, ensuring compliance with safeguarding, data protection, and professional standards while contributing to broader strategic planning and policy development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all  the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The role requires a qualification in areas such as Project Management, Change Management, Service Design, or Business Analysis, alongside proven experience in service design, UX, or digital product design. Candidates should demonstrate expertise in design tools (e.g., Figma, Miro, Adobe XD), research methods, usability, and accessibility, with strong facilitation and stakeholder management skills. Experience working in agile, cross-functional teams and familiarity with digital transformation, enterprise platforms (e.g., MS 365), and customer experience strategy is essential.

Candidates should also have a proven track record of delivering service innovation, continuous improvement, and transformation, with the ability to evaluate service outcomes and measure the impact of improvements. A solid understanding of digital tools, remote working practices, and hybrid service models is required, alongside excellent verbal and written communication, coaching, and stakeholder engagement skills. Knowledge of relevant legislation, safeguarding, ethical frameworks, process design and evaluation, trends in digital health and social care, and local area context is also important to succeed in the role

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

  • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
  • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

This advertiser has chosen not to accept applicants from your region.

Digital Service Design Lead

Aldgate, London Hestia Housing Support

Posted today

Job Viewed

Tap Again To Close

Job Description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London.

Sounds great, what will I be doing?

As the Digital Service Design Lead, you will be responsible for shaping and delivering high-quality digital experiences across Hestia's services, ensuring integration and alignment between digital and in-person delivery. You will collaborate across teams to design intuitive, inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities.

The role involves leading the design and implementation of hybrid service delivery models, promoting person-centred, strengths-based approaches, and supporting staff in adopting new digital and blended ways of working. You will pilot and evaluate new tools, provide training and guidance, foster digital confidence, and ensure equity, accessibility, and inclusion in service design. Additionally, you will collaborate with service users, colleagues, and community partners to co-produce solutions, monitor and evaluate outcomes, and represent the service in strategic forums, ensuring compliance with safeguarding, data protection, and professional standards while contributing to broader strategic planning and policy development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all  the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The role requires a qualification in areas such as Project Management, Change Management, Service Design, or Business Analysis, alongside proven experience in service design, UX, or digital product design. Candidates should demonstrate expertise in design tools (e.g., Figma, Miro, Adobe XD), research methods, usability, and accessibility, with strong facilitation and stakeholder management skills. Experience working in agile, cross-functional teams and familiarity with digital transformation, enterprise platforms (e.g., MS 365), and customer experience strategy is essential.

Candidates should also have a proven track record of delivering service innovation, continuous improvement, and transformation, with the ability to evaluate service outcomes and measure the impact of improvements. A solid understanding of digital tools, remote working practices, and hybrid service models is required, alongside excellent verbal and written communication, coaching, and stakeholder engagement skills. Knowledge of relevant legislation, safeguarding, ethical frameworks, process design and evaluation, trends in digital health and social care, and local area context is also important to succeed in the role

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

  • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
  • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

This advertiser has chosen not to accept applicants from your region.
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Digital Service Design Lead

London, London Hestia Housing Support

Posted today

Job Viewed

Tap Again To Close

Job Description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London.

Sounds great, what will I be doing?

As the Digital Service Design Lead, you will be responsible for shaping and delivering high-quality digital experiences across Hestia's services, ensuring integration and alignment between digital and in-person delivery. You will collaborate across teams to design intuitive, inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities.

The role involves leading the design and implementation of hybrid service delivery models, promoting person-centred, strengths-based approaches, and supporting staff in adopting new digital and blended ways of working. You will pilot and evaluate new tools, provide training and guidance, foster digital confidence, and ensure equity, accessibility, and inclusion in service design. Additionally, you will collaborate with service users, colleagues, and community partners to co-produce solutions, monitor and evaluate outcomes, and represent the service in strategic forums, ensuring compliance with safeguarding, data protection, and professional standards while contributing to broader strategic planning and policy development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all  the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The role requires a qualification in areas such as Project Management, Change Management, Service Design, or Business Analysis, alongside proven experience in service design, UX, or digital product design. Candidates should demonstrate expertise in design tools (e.g., Figma, Miro, Adobe XD), research methods, usability, and accessibility, with strong facilitation and stakeholder management skills. Experience working in agile, cross-functional teams and familiarity with digital transformation, enterprise platforms (e.g., MS 365), and customer experience strategy is essential.

Candidates should also have a proven track record of delivering service innovation, continuous improvement, and transformation, with the ability to evaluate service outcomes and measure the impact of improvements. A solid understanding of digital tools, remote working practices, and hybrid service models is required, alongside excellent verbal and written communication, coaching, and stakeholder engagement skills. Knowledge of relevant legislation, safeguarding, ethical frameworks, process design and evaluation, trends in digital health and social care, and local area context is also important to succeed in the role

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

  • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
  • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

This advertiser has chosen not to accept applicants from your region.

Digital Service Design Lead

London, London Hestia Housing Support

Posted today

Job Viewed

Tap Again To Close

Job Description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London.

Sounds great, what will I be doing?

As the Digital Service Design Lead, you will be responsible for shaping and delivering high-quality digital experiences across Hestia's services, ensuring integration and alignment between digital and in-person delivery. You will collaborate across teams to design intuitive, inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities.

The role involves leading the design and implementation of hybrid service delivery models, promoting person-centred, strengths-based approaches, and supporting staff in adopting new digital and blended ways of working. You will pilot and evaluate new tools, provide training and guidance, foster digital confidence, and ensure equity, accessibility, and inclusion in service design. Additionally, you will collaborate with service users, colleagues, and community partners to co-produce solutions, monitor and evaluate outcomes, and represent the service in strategic forums, ensuring compliance with safeguarding, data protection, and professional standards while contributing to broader strategic planning and policy development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all  the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The role requires a qualification in areas such as Project Management, Change Management, Service Design, or Business Analysis, alongside proven experience in service design, UX, or digital product design. Candidates should demonstrate expertise in design tools (e.g., Figma, Miro, Adobe XD), research methods, usability, and accessibility, with strong facilitation and stakeholder management skills. Experience working in agile, cross-functional teams and familiarity with digital transformation, enterprise platforms (e.g., MS 365), and customer experience strategy is essential.

Candidates should also have a proven track record of delivering service innovation, continuous improvement, and transformation, with the ability to evaluate service outcomes and measure the impact of improvements. A solid understanding of digital tools, remote working practices, and hybrid service models is required, alongside excellent verbal and written communication, coaching, and stakeholder engagement skills. Knowledge of relevant legislation, safeguarding, ethical frameworks, process design and evaluation, trends in digital health and social care, and local area context is also important to succeed in the role

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

  • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
  • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

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Vehicle Service Technician

Feltham, London Halfords

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Job Description

Join Our Team as a Vehicle Service Technician!

Are you a Qualified Mechanic or Technician looking for an exciting opportunity? Look no further! At Halfords, the UK’s largest Automotive service, maintenance, and repair business, we’re on the hunt for passionate individuals to join our team. With a competitive salary of £30,354 - £0,648 per annum plus an average uncapped bonus of ,600 a year (with potential to earn even more), this is your chance to thrive!

Your Role

As a Vehicle Service Technician , you will:

  • Carry out interim, full, and major services.
  • Perform follow-up repair and replacement work on components such as tyres, brakes, transmission, steering, and suspension.
What We Offer

We believe in rewarding our team members! Here’s what you can expect:

  • 5.6 weeks of annual leave.
  • Up to 50% off garage bills in our Autocentres and 25% off most Halfords products in our retail stores.
  • Discounts on groceries, shopping, insurance, days out, restaurants, and more!
  • Exclusive Family & Friends Discount Events.
  • Opportunity to buy a Trade Price Bike and enroll in the Cycle to Work Scheme.
  • Financial planning support via Wagestream - access up to 30% of your salary in advance.
  • GP Access, 364 days a year, 24 hours a day.
  • Join the Share Save scheme with a 20% discount on shares.
  • Health Cash Plan to access wellbeing services and claim back healthcare costs.
  • Pension Scheme & Life Assurance.
Career Growth

At Halfords, we’re committed to your professional development. You’ll have access to:

  • Hybrid training opportunities.
  • ATA & MOT Tester Qualifications.
What We’re Looking For

To join our team, you should have:

  • A Level 2 in Light Vehicle Maintenance and Repair or equivalent, OR time-served experience.
  • A full driver’s license with no more than 9 points.
  • Experience in delivering interim, full, and major services, along with relevant repair and replacement work (brakes, suspension, steering component replacement, air conditioning service, etc.).
Why Choose Halfords?

We’re in an exciting chapter of growth, focusing on motoring services and electric mobility. As the UK’s leading retailer of motoring and cycling products and services, we invite you to be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace for all. We welcome applications from diverse backgrounds and are proud to be an equal opportunities employer.

Take the wheel and drive your career forward with us!

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