What Jobs are available for IT Support in Stockport?

The Product Support Specialist will provide excellent customer support by troubleshooting and resolving product technical issues for clients within the electrical engineering sector. This role is based in Stockport and requires a detail-oriented individual with a strong technical background.

Client Details

This small-sized organisation operates within the industrial and manufacturing industry, offering specialised solutions to its clients. Known for its commitment to quality and innovation, the company supports a wide range of customers with technical expertise and reliable products.

Description

Key responsibilities will consist of:

• Provide technical support to clients via phone, email, or virtual meetings.
• Handle all internal & external engineer enquiries.
• Diagnose and resolve product-related technical issues promptly.
• Build deep expertise in our full range of technology products and offer phone-based support to installing customers, helping them troubleshoot and resolve on-site issues.
• Manage return requests by inspecting, testing, and repairing hydraulic and electromechanical motors, control panels, and other returned technology components from installing customers.
• Provide technical assistance to both field and internal sales teams in response to their information requests.
• Document and track all customer interactions and resolutions in the system.
• Collaborate with other departments to ensure seamless problem-solving.
• Conduct product demonstrations and technical training for customers.
• Assist with the installation and configuration of equipment as required.
• Stay updated on product developments and industry trends to improve support quality.
• Ensure compliance with company protocols and customer service standards.

Profile

The successful candidate will possess:

• Experience in engineer technician trouble shooting.
• Avid eye for technical problem solving & keen ability to handle products during refund & repairing process
• Strong troubleshooting skills and the ability to resolve technical issues effectively.
• Knowledge of automated systems or related technologies.
• A proactive approach to learning new products and technologies.
• Educational qualifications in a technical or engineering-related field.

Job Offer

• Competitive salary of 25,200 to 30,800 per annum.
• Yearly bonus.
• Permanent role with opportunities for career growth.
• Hybrid working.
• Generous holiday allowance and supportive work environment.
• Access to training and development programmes within the engineering sector.
• Collaborative company culture focused on technical excellence.

Tradewind are recruiting for a general Teaching Assistant to work in a Primary School across their KS2 classes. The role is is based in a large and welcoming Primary School in Stockport. The role is full-time, long-term and will have the opportunity to go onto a school contract after an initial period through supply. Competitively paid at 90 per day.

The suitable candidate should be experienced, high quality and ideally have a Level 3 Teaching Assistant qualification. Experience in KS2 classes would be beneficial. For more information on the role, please contact Matt on (url removed) or call the office on (phone number removed).

Are you passionate about supporting a dynamic Sales Team while delivering exceptional customer service?
Would you like to join a supportive, family-run business with a strong reputation for excellence and a close-knit team culture?

We’re seeking a Sales Support Administrator to play an integral role within our client’s growing team, based in Stockport . This is a fantastic opportunity to combine your administrative expertise, customer care skills, and order management experience in a position where your contribution will make a real impact.

As the Sales Support Administrator , you’ll be at the heart of operations, ensuring customers receive outstanding service while supporting the sales team and helping to drive business growth. Your key responsibilities will include:

• Support x2 BDMs with their admin tasks
• Be the first point of contact for customer enquiries
• Manage quotes and pricing
• Process customer orders efficiently, ensuring accuracy and promptness.
• Communicate effectively with customers regarding order status, delivery updates, and potential delays.
• Identify opportunities for upselling and cross-selling to enhance order value.
• Address and resolve customer complaints or enquiries promptly, ensuring a positive outcome.
• Provide expert product advice and support materials as needed.
• Maintain detailed records of customer interactions and enquiries, ensuring follow-ups are completed or passed to the relevant Business Development Manager (BDM).
• Uphold brand integrity by delivering on promises and protecting company margins

Requirements

We’d love to hear from you if you are:

• Customer-focused, with a genuine passion for creating great experiences.
• Some experience in international freight, eg understanding the Incoterms and customs would be very helpful
• Organised, proactive, and able to thrive in a fast-paced environment.
• Responsive, and have a sense of urgency
• A confident communicator with strong problem-solving skills.
• Experienced in customer service, administration, or sales support (desirable).
• Comfortable using ERP systems (training can be provided).
• Reliable, honest, and a true team player with great attention to detail
  
  

Benefits

• Salary- £28,000- £35.000 basic depending on experience
• Profit related bonus
• Monday- Friday 8am-5pm – (Can be flexible if needed)
• Fully stocked fridges and cupboards
• Free Breakfast every Friday
• Join a well-established, family-run business with a friendly, supportive team.
• Opportunity to make a real impact in a varied and rewarding role.
  
  
  

Residential Support Worker - Children's Home
Location: South Manchester

We are thrilled to be working with a new children's home inSouth Manchester. They are looking for passionate and experienced staff to join their brand new team!

They pride themselves on providing safe and supportive environments for young people. Mission is to empower children and adolescents, helping them to build resilience and achieve their full potential.

Role Overview:

You will be working with young people up to 18 years old. You will play a vital role in supporting and helping them to build confidence, life skills, and resilience in a safe and supportive environment.

Key Responsibilities:

• Build positive relationshipswith residents to support their emotional and social development.
• Support daily routines, including meals, education, and activities.
• Create a safe, nurturing environmentwhere young people feel secure and valued.
• Manage challenging behaviourusing de-escalation and positive behaviour strategies.
• Maintain accurate recordsincluding logs, reports, and incident forms.
• Participate in household taskslike cooking and cleaning when applicable.
• Work flexible shifts, including evenings, weekends, and sleep-ins.

Qualifications and Skills:

• Education: Relevant qualifications in youth work, social care, or a related field are preferred.
• Skills: Strong leadership, communication, and interpersonal skills. Ability to engage and motivate young men from diverse backgrounds.
• Attributes: A proactive and energetic attitude, with a passion for working with young people. A commitment to being a positive influence and role model.
• Requirements: A valid UK driver's licence and a clear Enhanced DBS check or willing to complete one.

What We Offer:

• A dynamic and supportive working environment.
• Opportunities for professional growth and development.
• A chance to make a difference in the lives of young people.
• Competitive salary and comprehensive benefits package.
• QCF Level 3/4/5 qualifications paid for and supported throughout

About the job you're considering

We’re looking for a collaborative and detail-oriented individual to join our End User Services (EUS) team. Reporting to the EUS Tower Lead and Team Leads, you’ll play a key role in ensuring the accuracy of our Stock Management Tool/database and coordinating the end-to-end delivery of IMAC (Install, Move, Add, Change) services.

This role is required to be onsite 5 days per week in Barrow in Furness, The individual must have a full UK Driving Licence.  

If you are successfully offered this position, you will go through a series of pre-employment checks, including:  identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Build and rebuild devices to meet user needs and follow stock control procedures and support with inventory reporting
• Maintain compliance of the Stock Management Tool/database and manage deliveries into Stores and follow hardware allocation and disposal processes
• Provision and configure equipment for end users
• Coordinate IMAC deliverables from start to finish
• Deliver a positive and professional customer experience, even in high-pressure situations

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Experience in inventory management and software/application installation (preferred)
• A proactive approach to problem-solving and awareness of working to defined SLAs
• Basic understanding of server infrastructure and networking and familiarity with ticketing systems
• Ability to manage multiple tasks and priorities in a dynamic environment and good understanding of desktop environments

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 

Get The Future You Want |

IT Support Technical Analyst Desktop Support Manchester 30K-36K+

We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for end users in a predominant Windows environment.
• Day to day monitoring and management of infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
• Knowledge of mobile operating systems including both Android and iOS.
• Knowledge of Backup technologies and typical practices around data safeguarding.
• Understanding of networking fundamentals (LAN, WAN and Switches).

IT Support Technical Analyst Desktop Support Manchester 30K-36K+

We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for end users in a predominant Windows environment.
• Day to day monitoring and management of infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
• Knowledge of mobile operating systems including both Android and iOS.
• Knowledge of Backup technologies and typical practices around data safeguarding.
• Understanding of networking fundamentals (LAN, WAN and Switches).

Logistics Technical Analyst

Location: Crewe (3 days onsite per week)

Are you ready to take your logistics career to the next level? Our client, a leading organization in the logistics sector, is seeking a passionate and detail-oriented Logistics Technical Analyst to join their dynamic team! If you have a knack for problem-solving and a desire to drive process improvements, this might be the perfect opportunity for you!

Key Responsibilities :

As the Logistics Technical Analyst, you will play a vital role in ensuring the smooth operation of centralized logistics activities. Your main responsibilities will include :

• Data Integrity: Monitor and correct exceptions in SAP material master data to support Material Requirements Planning and warehouse processes.
• Process Management: Manage a robust change request process for operational and strategic changes to master data.
• Supplier Coordination: Lead the introduction of new suppliers into the Just in Sequence (JIS) process, coordinating between various stakeholders.
• Order Management: Oversee the Pre-Series Car Order Management process, ensuring adherence to PEP timings.
• Technical Support: Provide a technical support service for Vendor Planning, Logistics Planning, and Pre-Series Logistics teams.

What We’re Looking For :

To excel in this role, you should possess the following skills and qualifications :

• Experience: Proven experience in business process improvements and systems developments within a logistics environment.
• Knowledge: Familiarity with logistics processes such as BoM (Bills of Material), MRP (Material Requirements Planning), and EDI (Electronic Data Interchange).
• Attention to Detail: Exceptional attention to detail and a process-oriented approach to work.
• Communication Skills: Excellent communication skills for effective interaction with diverse audiences.
• Technical Proficiency: Advanced IT skills (Word, Excel, Access, etc.) and knowledge of SAP modules (LE, MM) are desirable.

Why Join Us?

• Work with a collaborative team dedicated to continuous improvement.
• Play a crucial role in shaping logistics processes and enhancing operational efficiency.
• Enjoy a supportive and friendly work environment that values your ideas and contributions.

Ready to Make an Impact?

If you are excited about the prospect of contributing to logistics excellence and meet the qualifications above, we want to hear from you! Apply now to join a forward-thinking organization where your expertise will be valued, and your career can flourish.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

• Lead and mentor a team of technical support specialists.
• Manage and resolve escalated technical support issues.
• Ensure timely and effective resolution of customer inquiries.
• Monitor support queue performance and key metrics.
• Develop and maintain comprehensive support documentation and knowledge bases.
• Identify trends in support issues and recommend proactive solutions.
• Contribute to the improvement of support processes and tools.
• Train and onboard new support team members.
• Act as a primary point of contact for critical customer issues.
• Champion customer satisfaction and service excellence.

• Proven experience in technical support, with at least 2 years in a lead or supervisory role.
• Strong technical knowledge of (relevant technologies - e.g., operating systems, software applications, hardware).
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills.
• Proficiency in using helpdesk and ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to manage and motivate a remote team.
• Strong organisational and time-management skills.
• Ability to work independently and prioritise tasks effectively.
• Experience in the (relevant industry) is a plus.
• Relevant IT certifications are desirable.