381 IT Support jobs in Stockport
Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Process Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Our client are looking for a Process Support Specialist to play a critical role in standardising work processes, analysing performance data, and supporting continuous improvement initiatives across their production and engineering teams.
Key Responsibilities
Develop, update, and maintain Standard Operating Procedures (SOPs), work instructions, and Single Point Lessons.
Collaborate with production and engineering teams to optimise and standardise machine settings.
Structure, manage, and visualise process data for accessibility and analysis.
Conduct audits on equipment and process settings to ensure compliance with established standards.
Monitor and analyse key performance metrics (e.g., throughput, downtime, OEE, customer complaints).
Identify and help resolve process inefficiencies and bottlenecks.
Support root cause analysis and contribute to problem-solving related to quality, safety, hygiene, and performance.
Coordinate with cross-functional teams to ensure alignment with company standards and best practices.
Attributes for Success
Strong analytical mindset with attention to detail.
Comfortable working in a dynamic, fast-paced environment.
Passionate about operational excellence, safety, and quality.
Highly organised, self-driven, and able to manage multiple tasks simultaneously.
Skills & Qualifications
Strong numerical and data analysis skills.
Proficiency in MS Word, Excel, and PowerPoint.
Excellent communication and interpersonal skills.
Preferred:
Bachelor's degree in Industrial Engineering or a related field.
Familiarity with LEAN principles and continuous improvement tools.
Process Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Our client are looking for a Process Support Specialist to play a critical role in standardising work processes, analysing performance data, and supporting continuous improvement initiatives across their production and engineering teams.
Key Responsibilities
Develop, update, and maintain Standard Operating Procedures (SOPs), work instructions, and Single Point Lessons.
Collaborate with production and engineering teams to optimise and standardise machine settings.
Structure, manage, and visualise process data for accessibility and analysis.
Conduct audits on equipment and process settings to ensure compliance with established standards.
Monitor and analyse key performance metrics (e.g., throughput, downtime, OEE, customer complaints).
Identify and help resolve process inefficiencies and bottlenecks.
Support root cause analysis and contribute to problem-solving related to quality, safety, hygiene, and performance.
Coordinate with cross-functional teams to ensure alignment with company standards and best practices.
Attributes for Success
Strong analytical mindset with attention to detail.
Comfortable working in a dynamic, fast-paced environment.
Passionate about operational excellence, safety, and quality.
Highly organised, self-driven, and able to manage multiple tasks simultaneously.
Skills & Qualifications
Strong numerical and data analysis skills.
Proficiency in MS Word, Excel, and PowerPoint.
Excellent communication and interpersonal skills.
Preferred:
Bachelor's degree in Industrial Engineering or a related field.
Familiarity with LEAN principles and continuous improvement tools.
Service Support Specialist
Posted 10 days ago
Job Viewed
Job Description
+ Are you interested in working for a company that is dedicated to sustainability?
+ Are you looking for a friendly and supportive team?
If so, read on!
At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
**We offer:**
+ Hybrid - Flexible working hours with a 37.5 hours week
+ Career coaching and development opportunities
+ A strong and supportive team that is looking forward to working with you.
As the **Service Support Specialist** you will be proactively interacting with customers over the phone or via email to identify customer needs and determine appropriate action or escalate for further review. Working closely with internal teams, you will be based in our Salford Quays office in Manchester where we have a hybrid working arrangement where the team work together three days a week and work from home the other two.
**In this role, a typical day will look like this:**
+ Manage bespoke Case Management System
+ Create work orders for repairs and maintenance
+ Create offers for repairs and maintenance in our ServiceMax system
+ Create contracts for bench service
+ Investigate service finance queries, Create credit notes and re-invoicing
+ Collaborate with other Service Sales Representatives and Sales teams to improve processes and engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate
**The essential requirements of the position include:**
+ Fluent or native level in English
+ Prior 3 years progressive administrative experience in a business-to-business environment, including experience working with various administrative systems and confident use of PC and software (Office package)
At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Partner Support Specialist
Posted 10 days ago
Job Viewed
Job Description
As a Partner Support Specialist you will be responsible for supporting our Snap One colleagues by providing world class customer service and support to new and existing customers based in the UK and Europe
This role will suit an individual who is comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. You will perform calm under pressure while meeting customers' needs, have an eye for details and excellent follow up.
**Key Responsibilities**
+ Handling sales orders/ returns for our UK and European customers online and via email.
+ Assisting our customers with order/delivery discrepancies conducting a full investigation to a satisfactory resolution.
+ Payment processing, account reconciliation, sending regular statements and relaying information on account balances. Chasing overdue accounts.
+ Other duties include new partner account processing.
+ Special projects as assigned by manager
**YOU MUST HAVE**
+ Excellent customer service, including written and verbal communication skills.
+ Excellent organisational, multi-tasking, and problem-solving skills.
+ Standard computer skills required with functional knowledge of Microsoft Office products.
+ Ability to work independently, and function within a team environment.
+ Ability to understand how to use multiple internet-based systems/platforms.
+ Must be detailed oriented and possess excellent follow up skills.
**WE VALUE**
+ Previous internal sales or customer service experience working in an electronics or consumer goods environment
+ Experience working within ERP systems, i.e., SAP, Salesforce.
+ Experience of export processes including application for CoO and supporting documentation.
+ Multi language speaker would be advantageous but not essential
**WHAT'S IN IT FOR YOU**
+ Join us to work in a collaborative team, with the opportunity to be mentored by experienced leaders.
+ Agile environment, with challenges that will drive your continued professional development.
+ Hybrid working environment (3 days in the office and 2 days from home)
#LI-KN1
#LI-HYBRID
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
What We’re All About at Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.
Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
As a Customer Support Specialist, you'll be the first point of contact for our customers and you’ll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo!
We believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.
The Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey.
Here's what you will be doing:
- Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media
- Be the first port of call for customer complaints and concerns to make sure that they're treated fairly
- Show proactiveness and ownership skills to solve customer problems
- Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better
- Identify customers who might be vulnerable and ensure we support them when needed
- Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends
- Understand, prioritise and escalate customers' feedback and feature requests to the product team
- Support other members in the Operations team by being a point of contact and mentoring new joiners
Requirements
We’re looking for someone who:
- Has front line or back office banking experience
- Has experience in customer service in the financial services industry
- Is interested in how technology can improve people's lives
- Enjoys the startup environment
- Is customer focused
- Has a high level of organisation
- Has excellent written and verbal communication skills
- Has a high level of empathy and the ability to connect with other people
Benefits
What we offer:
At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
- Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
- Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
- Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
- Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
- Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central Manchester.
- Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
- Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
- Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
- Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
- You get full healthcare for you and your nuclear family via Vitality.
About Our Process:
We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:
- People screen and quiz interview - 45 mins
- Technical interview challenge with the hiring manager - 45 mins
- Head of division interview - 45 mins
Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.
Hybrid Working:
At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm.
Diversity and Inclusion:
We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
To all Recruitment Agencies:
At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.
To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Process Support Specialist Graduate
Posted 1 day ago
Job Viewed
Job Description
Process Support Specialist Wanted
Are you organised, analytical, and keen to learn? Join a friendly and focused team at a modern production site, working hands-on to improve processes and performance.
What's on Offer?
- Competitive salary
25 days holiday plus 8 bank holidays annually
Attendance-based annual bonus
Auto-enrolment into pension after 3 months
Private health scheme (BHSF) and private GP appointments
Free parking on-site
Social Club events and raffles
Staff discounts and Staff Shop access
Employee Assistance Programme available 24/7
About the Role
As a Process Support Specialist, you will spend significant time on the shop floor conducting data collection, line studies, and root cause analysis to help optimise performance. You will support the creation and maintenance of standard work documents, audit processes, and contribute to quality, productivity, safety, and hygiene improvements.
Who We're Looking For
Ideal candidates are industrial engineering, maths, or science graduates with strong numerical and analytical skills. You should be organised, data-driven, and willing to spend time on the shop floor learning and supporting the team.
The Team and Culture
The working environment is relaxed but focused, with modern machinery and a supportive management team that works alongside operators. Communication is open, and colleagues are respectful and helpful.
Salary
Competitive salary dependent on experience.
How to Apply
If you're interested, please get in touch for an informal chat. We welcome enthusiastic and motivated candidates ready to develop their skills.
INDEP
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Process Support Specialist Graduate
Posted 1 day ago
Job Viewed
Job Description
Process Support Specialist Wanted
Are you organised, analytical, and keen to learn? Join a friendly and focused team at a modern production site, working hands-on to improve processes and performance.
What's on Offer?
- Competitive salary
25 days holiday plus 8 bank holidays annually
Attendance-based annual bonus
Auto-enrolment into pension after 3 months
Private health scheme (BHSF) and private GP appointments
Free parking on-site
Social Club events and raffles
Staff discounts and Staff Shop access
Employee Assistance Programme available 24/7
About the Role
As a Process Support Specialist, you will spend significant time on the shop floor conducting data collection, line studies, and root cause analysis to help optimise performance. You will support the creation and maintenance of standard work documents, audit processes, and contribute to quality, productivity, safety, and hygiene improvements.
Who We're Looking For
Ideal candidates are industrial engineering, maths, or science graduates with strong numerical and analytical skills. You should be organised, data-driven, and willing to spend time on the shop floor learning and supporting the team.
The Team and Culture
The working environment is relaxed but focused, with modern machinery and a supportive management team that works alongside operators. Communication is open, and colleagues are respectful and helpful.
Salary
Competitive salary dependent on experience.
How to Apply
If you're interested, please get in touch for an informal chat. We welcome enthusiastic and motivated candidates ready to develop their skills.
INDEP
Customer Service Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions support Specialist. Working with the Customer Solutions Team, you will be triaging the email inbox, logging complaints and allocating to the team, checking if you can resolve the issue rather than escalate to the team, and all associated admin. This is a varied, fast paced role within a small, friendly, supportive team that can offer a clear progression pathway! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch!
Customer Solutions Support Specialist - Manchester City Centre
25,000
Role Description
In a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries and requests for support on Salesforce. Contribute to the business's Super Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.
Main Responsibilities
* Provide an excellent customer service to new and existing BrightHR clients
* Understand all client databases and systems to adequately access the client and service information.
* Maintain client profile including changes to company name, address, contact details and change in employee information and undertaking investigations where appropriate.
* Conduct a thorough fact find with each enquiry or service issue and ensure that cases are logged accurately in Salesforce, to support the Customer Care specialists in complaint management and resolution
* Support our post-sales processes by engaging with the client on the phone and by email who raise concerns or queries in the first 90 days of their agreement
* Rescheduling of cancelled appointments
* Management of client task lists
* To receive client and consultant telephone & email enquiries and resolve in line with internal SLAs or ensure escalation to the correct team, to resolve within internal SLAs.
* To liaise with the Business Development Manager or Service department regarding clarification of the clients contracted service provision.
* Provide feedback to line managers to help improve processes and promote best practice.
* To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients services.
* Accountability for obtaining a prompt response to client queries, complaints and requests to cancel.
Skills and Experience
* Customer service experience is essential
* Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
* The ability to work in a fast paced environment
* Able to adapt to change
* Can take responsibility of own product knowledge
* Able to communicate at different levels throughout the business
Benefits
- 25 days' holiday, plus bank holidays.
- Day off on your birthday.
- Perkbox discounts.
- Holidays increase after 2 and 5 years' service.
- Pension Plan and Life Insurance.
- Free on site gym
- Access to Employee Assistance Programme.
- Profit Share Scheme - Annual bonus
INDMANJ
50130LF
Process Support Specialist Graduate
Posted today
Job Viewed
Job Description
Process Support Specialist Wanted
Are you organised, analytical, and keen to learn? Join a friendly and focused team at a modern production site, working hands-on to improve processes and performance.
What's on Offer?
- Competitive salary
25 days holiday plus 8 bank holidays annually
Attendance-based annual bonus
Auto-enrolment into pension after 3 months
Private health scheme (BHSF) and private GP appointments
Free parking on-site
Social Club events and raffles
Staff discounts and Staff Shop access
Employee Assistance Programme available 24/7
About the Role
As a Process Support Specialist, you will spend significant time on the shop floor conducting data collection, line studies, and root cause analysis to help optimise performance. You will support the creation and maintenance of standard work documents, audit processes, and contribute to quality, productivity, safety, and hygiene improvements.
Who We're Looking For
Ideal candidates are industrial engineering, maths, or science graduates with strong numerical and analytical skills. You should be organised, data-driven, and willing to spend time on the shop floor learning and supporting the team.
The Team and Culture
The working environment is relaxed but focused, with modern machinery and a supportive management team that works alongside operators. Communication is open, and colleagues are respectful and helpful.
Salary
Competitive salary dependent on experience.
How to Apply
If you're interested, please get in touch for an informal chat. We welcome enthusiastic and motivated candidates ready to develop their skills.
INDEP