478 IT Support jobs in Stockport

IT Support Technical Analyst Desktop Support Manchester 30K-36K+

We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for end users in a predominant Windows environment.
• Day to day monitoring and management of infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
• Knowledge of mobile operating systems including both Android and iOS.
• Knowledge of Backup technologies and typical practices around data safeguarding.
• Understanding of networking fundamentals (LAN, WAN and Switches).

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

* Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.

* Mac OS experience and knowledge, desktop and Mac Book

* Good MS office products experience - Office 365 and Teams.

* Experience of using Apple, Android and other mobile devices.

* An understanding of wireless connectivity and fault diagnostics.

* To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.

* Able to navigate around the OS, to find and recreate desktop shortcuts.

* Able to add printers and map network connections.

* Able To follow scripts to build and configure laptops and desktops.

* To perform moves and changes and set up workstations.

* Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.

* Cisco knowledge

* Excellent customer skills are essential

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

• Lead and mentor a team of technical support specialists.
• Provide advanced technical troubleshooting and problem-solving for complex issues.
• Manage and prioritise incoming support requests and tickets.
• Ensure timely and effective resolution of customer technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Monitor support performance metrics and identify areas for improvement.
• Collaborate with IT and development teams to resolve bugs and enhance products.
• Train support staff on new products, procedures, and troubleshooting techniques.
• Contribute to the development and implementation of support best practices.
• Ensure a high level of customer satisfaction through effective support delivery.

• Proven experience in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical and troubleshooting skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience in team leadership, coaching, and performance management.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Relevant technical certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.
• A customer-centric approach with a passion for service excellence.

• Providing first-line technical support and troubleshooting for hardware, software, and network issues via phone, email, and ticketing systems.
• Diagnosing and resolving technical problems efficiently and effectively.
• Guiding users through step-by-step solutions to resolve their technical issues.
• Escalating complex issues to senior support staff or relevant departments when necessary.
• Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk system.
• Creating and updating knowledge base articles and FAQs to assist users.
• Assisting with user account management, password resets, and system access.
• Participating in the testing and deployment of new software and hardware.
• Providing feedback to the development team on recurring issues and potential product improvements.
• Maintaining a high standard of customer service and professionalism at all times.

• Provide first-line technical support to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot user accounts, permissions, and access issues.
• Document all support interactions and resolutions in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Proactively identify potential technical problems and recommend solutions.
• Ensure timely and effective resolution of all support requests, meeting service level agreements (SLAs).
• Contribute to a positive and helpful customer service experience.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Experience with troubleshooting hardware and software issues.
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-focused attitude with a commitment to providing high-quality service.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Eligibility to work in the UK.

Location: Remote

Salary: Up to £26K

12 Month FTC (Maternity Cover)

Nobul is collaborating with an innovative SaaS company to grow their customer support team.

About our client:

We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution de.

WHJS1_UKTJ

Thera North  has an exciting opportunity available for a Support Manager  to join our team based in Bolton.  You will join us on a full time, permanent basis and in return, you will receive a competitive salary of up to £36,339.37 per annum.

Annual Leave entitlement:  33 days inclusive of bank holidays 

Additional Information:

• Experienced Support Manager to oversee several support addresses in Bolton
• Full UK Driving licence

Lead With Purpose. Empower With Passion.

Are you a proactive leader with the ability to drive change and support the growth and development of both individuals and teams?  At Thera North, we believe that people with a learning disability can be leaders in society. We are looking for a skilled and values-driven Support Manager  to lead and coach our teams in delivering outstanding, person-centred Support. You'll play a pivotal role in ensuring the people we support live fulfilling lives with choice, independence, and control.

As the Support Manager , you will be responsible for the overall leadership, management and performance of several teams within a specific area. Leading teams to maintain an inclusive transparent culture that we are very proud of at Thera North, alongside robust regulatory, contractual and organisational compliance. The ability to Lead teams to support growth and development is the key to success as is the ability to build trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support.

Theras Vision

• Thera will show that people with a learning disability can be leaders in society.
• Thera will be controlled by people with a learning disability.
• People supported by Thera can say how their Thera company is directed and managed.
• People with a learning disability will design the support they want from Thera.
• Thera will respect the rights and wishes of people at work, at home and in the community.
• People with a learning disability will check the quality of support from their Thera company.
• Thera Group will be led by a charity.

Skills and Experience:

• Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it.
• Proven experience supporting people with learning disabilities.
• Experience leading teams and managing service delivery in a regulated care setting.
• Knowledge of safeguarding, health and safety, and care regulations.
• Excellent communication, leadership, and decision-making skills.
• Confidence in using digital systems (e.g. Excel, care planning software).
• Flexibility to travel locally and work across multiple locations.

Desirable:

• Experience in coaching, mentoring, and managing change.
• A full UK driving licence with business insurance.

If you are ready to lead by example, create positive change, and contribute to a thriving supportive environment, we would love to hear from you!  

Apply Now  to join our dedicated team and make a difference as our Support Manager.

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

All posts are subject to DBS checks. This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent.

Carbon60 is seeking an experienced Enablement Support professional to join their dynamic client based in Broughton. As an Enablement Support, you will play a crucial role in supporting the enablement for ramp-up through implementing "new ways of working" and best practices.

This position is a contract role running until the end of October 2026. As it is a contract role there are both PAYE and Umbrella hourly rates available - Inside IR35.

• 21.00 per hour PAYE
• 28.09 per hour Umbrella

The Enablement Support will be responsible for:

- Supporting production areas within the facility on project-based work
- Ensuring EHS and Airworthiness standards are met and driving the Safety, Quality, Cost, Delivery and People (SQCDP) process to identify and implement potential improvements
- Acting as an interface between different areas of the business
- Providing line side support for production, enabling blockers, and support
- Liaising with facilities and maintenance departments to ensure adherence to agreed SLAs and delivery requirements

To be successful in the Enablement Support role, you will need:

- Ability to listen, understand, and respond in a constructive manner
- Willingness and ability to handle changes on a day-to-day basis in a timely manner
- Excellent stakeholder management skills
- Ability to work on your own initiative and as part of a small team
- Demonstrates a 'can-do' attitude, positive mindset, self-motivation, and effective time management
- Excellent communication skills, both verbal and written, at all levels
- Experience with computerised systems, Workday, and SAP would be desirable
- Proficiency in the use of Google Applications

If you are interested in this role and would like to know more, please apply with an updated CV and once of our consultants will be in touch.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

• Manage a wide range of customer enquiries, ensuring responses within agreed timescale.
• Provide support for both new and existing customer accounts, ensuring efficient service delivery.
• Accurately process sales orders, prepare quotations, and support with breakdowns.
• Attend customer meetings and site visits (always accompanied by a colleague, usually from the sales team).
• Handle complaints with professionalism, following company policies and ensuring timely resolution.
• Answer incoming calls promptly and confidently, as well as respond to emails with accuracy and care.
• Ensure all processes are followed and contribute ideas for continuous improvement.
• Work collaboratively with colleagues across different departments to achieve shared goals.
• Represent the company positively at all times, maintaining a tidy workspace, professional appearance, and a customer-first attitude.
• Support compliance with company policies, procedures, and quality management systems.
• Demonstrate flexibility in managing tasks, priorities, and unexpected challenges. 

• Have a strong focus on customer service and building lasting relationships.
• Possess excellent attention to detail and organisational skills.
• Communicate clearly and professionally, both in writing and over the phone.
• Be confident using Microsoft Excel (basic to intermediate level).
• Be adaptable, being able to work reactively to different situations quickly, and work collaboratively as part of a team.
• Is reliable, punctual, and flexible in their approach to work.

• Excellent training.
• Eco aware and sustainable business.
• Supportive and approachable management.
• Amazing staff retention levels.
• 25 days holiday + BH
• Healthcare cash plan (following successful probation).
• Income protection (after 3 years).
• Death in service benefit (after 12 months).
• Employee of the Year recognition scheme.
• Pension contribution (3% employer, 5% employee).
• Free onsite parking.