477 IT Support jobs in Stockport

Technical Support Coordinator

M1 Ancoats, North West E3 Recruitment

Posted 3 days ago

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Job Description

full time

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.

Salary and Other Details:

  • Salary: Competitive (dependent on experience)
  • Contract Type: Full-time, Permanent
  • Location: Office-based role in Manchester
  • Working Pattern: Monday to Friday

The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.

Key Responsibilities:

  • Deliver technical and administrative assistance to the associated teams.
  • Help coordinate the daily activities of the department to ensure smooth operations.
  • Gather, interpret, and present key data for reporting purposes.
  • Communicate effectively with colleagues, customers, and suppliers to support business needs.
  • Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
  • Prepare and complete questionnaires and documentation for customer requests.
  • Work with other divisions to ensure product literature and supporting materials are processed accurately.
  • Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.

Essential Criteria:

  • Degree qualified in a science-related subject (preferred).
  • Previous experience within a similar environment.
  • Strong organisational skills with the ability to multitask and prioritise effectively.
  • Good IT literacy, especially with Microsoft Excel.
  • Excellent communication skills, both written and verbal, with a confident telephone manner.

How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!

This advertiser has chosen not to accept applicants from your region.

Technical Support Coordinator

Greater Manchester, North West £28000 - £34000 Annually E3 Recruitment

Posted 3 days ago

Job Viewed

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Job Description

permanent

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.

Salary and Other Details:

  • Salary: Competitive (dependent on experience)
  • Contract Type: Full-time, Permanent
  • Location: Office-based role in Manchester
  • Working Pattern: Monday to Friday

The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.

Key Responsibilities:

  • Deliver technical and administrative assistance to the associated teams.
  • Help coordinate the daily activities of the department to ensure smooth operations.
  • Gather, interpret, and present key data for reporting purposes.
  • Communicate effectively with colleagues, customers, and suppliers to support business needs.
  • Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
  • Prepare and complete questionnaires and documentation for customer requests.
  • Work with other divisions to ensure product literature and supporting materials are processed accurately.
  • Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.

Essential Criteria:

  • Degree qualified in a science-related subject (preferred).
  • Previous experience within a similar environment.
  • Strong organisational skills with the ability to multitask and prioritise effectively.
  • Good IT literacy, especially with Microsoft Excel.
  • Excellent communication skills, both written and verbal, with a confident telephone manner.

How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Manchester, North West Sage

Posted 2 days ago

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Job Description

Technical Support Engineer
Job Description:
Get ready. Because you're about to embark on an AI mission to revolutionise small business and accounting practices.
Sage Copilot isn't just an AI-powered tool. We're developing a game changer. A tool that will help customers streamline their tasks, boost their efficiency, and unlock new opportunities. Making it a trusted business partner, the likes of which they've never seen.
And you'll be at the forefront of its development, as part of a global team, who can't wait to collaborate and innovate with you.
We're working on a truly groundbreaking product. So, is this your next technology job? No-that doesn't do it justice. This is the future realised-for you, for our customers, and for the shape of technology as we've dreamed it.
*** This is a hybrid position - you will work 3 days a week from our Manchester office. ***
Key Responsibilities:
- Handle advanced technical troubleshooting, quality assurance, and directly resolve escalated bugs at a Tier 3 level, with a primary focus on Sage Copilot
- Provide comprehensive support for Integrators during hyper care processes and feature releases
- Serve as a bridge between product and support teams to ensure timely and accurate issue resolution.
- Conduct initial technical investigations and triage of escalated bugs, issues, and inquiries.
- Resolve complex technical issues by applying in-depth coding knowledge and expertise with C# and MySQL
- Gain a deep understanding of the various architectures within the product suite to accurately identify the necessary databases and components for effective resolution.
- Recommend alternative solutions that optimize customer time and money.
- Enhance customer experience and operational efficiency through timely issue resolution
- Support integrators, facilitating the integration of various Sage products with SXP to deliver a seamless, one-platform suite experience.
- Monitor and review logs, errors, and performance around bugs and issues, providing recommendations to improve system quality.
- Maintain code quality and scalability through clean, well-structured, and testable code; conduct code reviews and provide constructive feedback to team members.
What we are looking for:
- Experience in diagnosing and resolving complex technical issues, with a strong background in software/application support, and proficiency in C# and MySQL to effectively address and resolve these issues.
- Proven ability to address and escalate bugs, ensuring effective resolution in high-pressure environments.
- Experience working as a liaison between product development and support QA teams to ensure smooth issue resolution.
- Skills in supporting and integrating software products within a unified platform, enhancing overall system functionality.
- Proficiency in writing clean, scalable code, conducting code reviews, and monitoring system logs to identify and resolve issues.
- Strong problem-solving abilities with a focus on optimizing customer experience and staying current with industry best practices and technologies.
#LI-JM2
Function:
Product Delivery
Country:
United Kingdom
Office Location:
Manchester
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.

Technical Support Lead

M1 1AA Manchester, North West £40000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
We are looking for an experienced and customer-focused Technical Support Lead to join our client's rapidly growing technology company. This is a fully remote role, allowing you to contribute from anywhere within the UK. As the Technical Support Lead, you will be instrumental in managing and mentoring a team of technical support specialists, ensuring the delivery of exceptional customer service and timely resolution of technical issues. Your responsibilities will include overseeing the support queue, escalating complex problems, developing support documentation and knowledge base articles, and identifying trends to proactively improve our products and services. You will work closely with the engineering and product development teams to provide feedback from customer interactions and contribute to product enhancements. The ideal candidate will have a strong background in technical support, with at least 3-5 years of experience, including a proven ability to lead and motivate a team. Expertise in troubleshooting a wide range of software and hardware issues is essential, along with a deep understanding of IT systems and networks. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is required. Excellent communication, problem-solving, and customer service skills are paramount, as is the ability to remain calm and professional under pressure. A passion for technology and a commitment to providing outstanding customer experiences are key. If you are a natural leader with a knack for resolving technical challenges and are looking for a fully remote opportunity to make a significant impact, we encourage you to apply. Join our client's innovative team and help shape the future of customer support in the tech industry.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

M1 1AE Manchester, North West £28000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a skilled and customer-focused Technical Support Specialist to join their growing IT department. This role is crucial in providing timely and effective technical assistance to internal users and external customers. You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption to operations. Key responsibilities include responding to support tickets via phone, email, and chat, troubleshooting technical problems, guiding users through step-by-step solutions, and escalating complex issues to senior technical staff when necessary. The ideal candidate will possess strong technical aptitude, a comprehensive understanding of operating systems (Windows, macOS), and familiarity with common software applications and networking concepts. Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is essential. Excellent problem-solving skills, patience, and a customer-centric approach are paramount. You should be able to explain technical information in a clear and understandable manner to users of varying technical abilities. This position offers a hybrid working arrangement, allowing for a balance between remote support and occasional on-site presence for team collaboration and complex issue resolution. Strong communication and active listening skills are vital for providing exceptional customer service. Join our client to deliver outstanding technical support and contribute to a seamless user experience, based out of their offices in Manchester, Greater Manchester, UK , with a flexible hybrid model.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

M1 1JQ Manchester, North West £28000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a knowledgeable and customer-focused Technical Support Specialist to join their busy IT department. This hybrid role offers a dynamic blend of remote work and on-site collaboration, providing an excellent opportunity to contribute to a growing tech company. You will be the first point of contact for users experiencing technical difficulties, providing timely and effective solutions across a range of hardware, software, and network issues. Your responsibilities will include diagnosing problems, guiding users through step-by-step solutions, escalating complex issues to senior technicians, and maintaining detailed records of support requests. Excellent communication skills are essential to translate technical jargon into understandable instructions for users of all technical abilities.

Key Responsibilities:
  • Provide first-level technical support to end-users via phone, email, and ticketing systems.
  • Diagnose and resolve hardware, software, and network-related incidents and requests.
  • Install, configure, and maintain computer systems, printers, and peripherals.
  • Assist with user
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Technical Support Coordinator

M13 9PL Manchester, North West E3 Recruitment

Posted 3 days ago

Job Viewed

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Job Description

permanent

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone wi.





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Technical Support Specialist

Elland, Yorkshire and the Humber Terberg DTS (UK) Limited

Posted 14 days ago

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Job Description

permanent

Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends


Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

This advertiser has chosen not to accept applicants from your region.

Technical Shopfloor Support

Cheshire, West Midlands £27 - £36 Hourly Carbon 60

Posted 3 days ago

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Job Description

contract

Carbon60 are currently looking for a Technical Shopfloor Support to join a client of ours based in Broughton. This position is a contract role offering both PAYE or Umbrella rates which are shown in below spec.

As the Technical Shopfloor Support, you will play a crucial role in supporting the production team and Autonomous Production Team (APT). Your primary responsibilities will include:

* Identifying, analysing, and solving technical issues that the Operators and First Line Managers cannot directly manage
* Providing an end-to-end perspective on the shopfloor, contributing to the continuous production enablement
* Efficiently utilizing available resources and knowledge to support the company's Operational Excellence targets
* Identifying and addressing non-conformances on the shopfloor

To be successful in this role, you will need:

* HNC qualification or equivalent (desirable)
* Proven experience in manufacturing engineering
* Knowledge of working to regulatory requirements and constraints
* Strong project management skills
* Excellent communication and interpersonal abilities
* Autonomy, adaptability, and proactivity
* A focus on customer satisfaction and product safety
* Experience in supporting non-conformity reduction activities

This company offers a competitive salary of 26.92 per hour (PAYE) or 36.00 per hour (Umbrella), along with a 20% shift uplift for working a double day shift pattern. You will also be entitled to paid overtime at a premium rate of 25% for weekdays and 50% for weekends.

Hours are on a rotation of Mornings: 6:00am - 1:10pm and Afternoons: 1:30pm - 8:40pm

If you are interested in this position and would like to know more, please apply with your updated CV and one of our consultants will be in touch.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Support Worker

CW1 Sydney, North West Active Care Group

Posted 1 day ago

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Job Description

full time

Support Worker Complex Care (Male Applicants Only)
Location: Crewe | Shifts: 12-hour day(8am8pm) |

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