The public sector offers diverse career paths, from 200 Public Sector jobs in the United Kingdom
Service Designer Public Sector
London, London
NTT America, Inc.
Posted 26 days ago
Job Viewed
Job Description
**The team you'll be working with:**
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity** , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
**The Role**
As a **Senior Service Designer** at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.
You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.
**What you'll be doing:**
+ Scope, plan, and lead service design activities across all phases of design and delivery
+ Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
+ Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
+ Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
+ Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
+ Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
+ Translate insights into actionable service improvements, opportunity areas, and design recommendations
+ Communicate complex service concepts and journeys through compelling storytelling and artefacts
+ Embed accessibility and inclusive design principles throughout the service lifecycle
+ Support junior designers with feedback, encouragement, and guidance
+ Contribute to the ongoing development of Tangity's service design practice, methods, and tools
**What experience you'll bring:**
**Core Responsibilities**
+ Independently delivers high-quality design outputs with minimal supervision
+ Participates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)
+ Helps translate client or user needs into effective, actionable design solutions
+ Begins to mentor or support junior team members with constructive feedback and encouragement
**Expected Behaviours**
+ Takes initiative to complete work independently while knowing when to seek input or support
+ Proactively communicates progress and asks thoughtful questions to deepen understanding
+ Contributes to the quality and pace of the team's delivery, offering ideas and solutions
+ Demonstrates reliability, accountability, and a positive attitude toward challenges
**What We're Looking For**
+ 5+ years of relevant experience in Service Design or a related discipline
+ Strong portfolio demonstrating end-to-end service design capability across sectors or domains
+ Confident in applying human-centred design principles and inclusive design practices
+ Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
+ Proficient in communicating design concepts visually and verbally to stakeholders
+ Familiar with agile environments and working in multidisciplinary product teams
+ Knowledge of accessibility standards (e.g., WCAG) and inclusive design methods
+ Strong written and verbal English communication skills
+ Exposure to Government Digital Service (GDS) and service standards
+ Experience working in or with the UK public sector
+ Familiarity with design systems and integrating service design with digital delivery
+ Degree in Service Design, UX, HCI, or a related discipline
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Back to search Email to a friend Apply now
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity** , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
**The Role**
As a **Senior Service Designer** at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.
You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.
**What you'll be doing:**
+ Scope, plan, and lead service design activities across all phases of design and delivery
+ Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
+ Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
+ Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
+ Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
+ Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
+ Translate insights into actionable service improvements, opportunity areas, and design recommendations
+ Communicate complex service concepts and journeys through compelling storytelling and artefacts
+ Embed accessibility and inclusive design principles throughout the service lifecycle
+ Support junior designers with feedback, encouragement, and guidance
+ Contribute to the ongoing development of Tangity's service design practice, methods, and tools
**What experience you'll bring:**
**Core Responsibilities**
+ Independently delivers high-quality design outputs with minimal supervision
+ Participates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)
+ Helps translate client or user needs into effective, actionable design solutions
+ Begins to mentor or support junior team members with constructive feedback and encouragement
**Expected Behaviours**
+ Takes initiative to complete work independently while knowing when to seek input or support
+ Proactively communicates progress and asks thoughtful questions to deepen understanding
+ Contributes to the quality and pace of the team's delivery, offering ideas and solutions
+ Demonstrates reliability, accountability, and a positive attitude toward challenges
**What We're Looking For**
+ 5+ years of relevant experience in Service Design or a related discipline
+ Strong portfolio demonstrating end-to-end service design capability across sectors or domains
+ Confident in applying human-centred design principles and inclusive design practices
+ Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
+ Proficient in communicating design concepts visually and verbally to stakeholders
+ Familiar with agile environments and working in multidisciplinary product teams
+ Knowledge of accessibility standards (e.g., WCAG) and inclusive design methods
+ Strong written and verbal English communication skills
+ Exposure to Government Digital Service (GDS) and service standards
+ Experience working in or with the UK public sector
+ Familiarity with design systems and integrating service design with digital delivery
+ Degree in Service Design, UX, HCI, or a related discipline
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Back to search Email to a friend Apply now
This advertiser has chosen not to accept applicants from your region.
0
Service Designer - Public Sector
Leicester, East Midlands
IBM
Posted 26 days ago
Job Viewed
Job Description
**Introduction**
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Service Designer - Public Sector
Leicester, East Midlands
IBM
Posted 26 days ago
Job Viewed
Job Description
**Introduction**
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
2
Service Designer - Public Sector
Manchester, North West
IBM
Posted 26 days ago
Job Viewed
Job Description
**Introduction**
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
3
Service Designer - Public Sector
Manchester, North West
IBM
Posted 26 days ago
Job Viewed
Job Description
**Introduction**
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities
* Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
* Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
* Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
* Ability to design and document service journeys touchpoints and interactions.
* Experience in conducting user research including interviews surveys and usability testing.
* Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
* Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams including developers product managers and stakeholders.
* Experience of working with/ delivering for external clients.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
4
Service Designer - Public Sector
Leicester, East Midlands
IBM
Posted 26 days ago
Job Viewed
Job Description
**Introduction**
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM CIC is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
**Your role and responsibilities**
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government.
We are looking for a Service Designer to join an agile team. The role will involve:
* Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
* Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
* Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
* Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
* Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
* Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
**Required technical and professional expertise**
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent.
In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government.
The role will involve:
* Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
* Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
* Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
* Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
* Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
* Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM CIC is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
**Your role and responsibilities**
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government.
We are looking for a Service Designer to join an agile team. The role will involve:
* Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
* Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
* Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
* Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
* Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
* Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
**Required technical and professional expertise**
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent.
In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government.
The role will involve:
* Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
* Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
* Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
* Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
* Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
* Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
5
Director Public Sector Sales
London, London
Exec Assignments Ltd
Posted today
Job Viewed
Job Description
Are you a seasoned sales leader with deep NHS connections and a passion for transformative technology? Join a rapidly scaling, Private Equity-backed organisation that's revolutionising connectivity solutions across the public sector. My client has doubled revenue over the past five years and established ourselves as the premier Neutral Host provider, delivering mission-critical infrastructure to enterprise and public sector clients nationwide. The Opportunity We're seeking an exceptional Director of Public Sector Sales to spearhead our ambitious growth strategy and drive meaningful change across the UK's most vital institutions. This is your chance to build something extraordinary while making a tangible difference to millions of citizens. What You'll Achieve Strategic Leadership Define and execute our comprehensive public sector sales strategy, directly aligned with corporate objectives Shape our medium-to-long-term go-to-market approach, positioning us at the forefront of digital transformation Market Expansion Identify and secure high-value opportunities across diverse public sector verticals: Healthcare : Acute NHS hospitals and healthcare trusts Education : Universities, colleges, and local education authorities Government : Local authorities, MOD, and central government agencies Pioneer emerging market segments including digital healthcare solutions and public safety networks Industry Impact Influence corporate strategy through deep market insights and sector expertise Lead transformational projects that enhance public services and citizen experiences Build lasting partnerships with key decision-makers across the public sector ecosystem Ready to Lead the Change? If you're a results-driven sales leader with established NHS relationships and a vision for public sector transformation, we want to hear from you immediately. Connect directly with Mike at exec-assignments.com to discuss this exceptional opportunity.
This advertiser has chosen not to accept applicants from your region.
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6
Director Public Sector Sales
London, London
Exec Assignments Ltd
Posted today
Job Viewed
Job Description
Are you a seasoned sales leader with deep NHS connections and a passion for transformative technology? Join a rapidly scaling, Private Equity-backed organisation that's revolutionising connectivity solutions across the public sector. My client has doubled revenue over the past five years and established ourselves as the premier Neutral Host provider, delivering mission-critical infrastructure to enterprise and public sector clients nationwide. The Opportunity We're seeking an exceptional Director of Public Sector Sales to spearhead our ambitious growth strategy and drive meaningful change across the UK's most vital institutions. This is your chance to build something extraordinary while making a tangible difference to millions of citizens. What You'll Achieve Strategic Leadership Define and execute our comprehensive public sector sales strategy, directly aligned with corporate objectives Shape our medium-to-long-term go-to-market approach, positioning us at the forefront of digital transformation Market Expansion Identify and secure high-value opportunities across diverse public sector verticals: Healthcare : Acute NHS hospitals and healthcare trusts Education : Universities, colleges, and local education authorities Government : Local authorities, MOD, and central government agencies Pioneer emerging market segments including digital healthcare solutions and public safety networks Industry Impact Influence corporate strategy through deep market insights and sector expertise Lead transformational projects that enhance public services and citizen experiences Build lasting partnerships with key decision-makers across the public sector ecosystem Ready to Lead the Change? If you're a results-driven sales leader with established NHS relationships and a vision for public sector transformation, we want to hear from you immediately. Connect directly with Mike at exec-assignments.com to discuss this exceptional opportunity.
This advertiser has chosen not to accept applicants from your region.
7
Public Sector Account Manager
Trend Micro
Posted today
Job Viewed
Job Description
Public Sector Account Manager Location: UK Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across clouds, networks, devices, and endpoints. Trend Vision One™ delivers advanced threat defense techniques, extended detection and response (XDR), and integration across the IT ecosystem, including AWS, Microsoft, and Google, enabling organizations to better understand, communicate, and mitigate cyber risk. Our Trend global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily. We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place. Trend enables organizations to simplify and secure their connected world. Key Responsibilities : Sell Trend Micro’s products and/or services through a consultative selling approach and maintain good relationships with key individuals within named & prospect accounts within Public Sector / Healthcare. Drive quarterly business reviews with selected customers to ensure value from Trend Micro investment and ensure customer is kept up to date with Trend Micro product roadmaps enabling the customer to plan and mitigate risks to their business. Develop strategies and orchestrates company resources to maximize sales volume within assigned accounts. Effectively engage and build cooperative relationships with sales resources: SE, Channel, Specialist sales team and executives as required. Maintain a robust sales pipeline and ensure full compliance with all internal processes. Provide accurate forecasts and reports on activity and sales performance as and when required by management. Key Experience: Proven track record of sales experience in the Public Sector, (preferably in IT Security) developing strategic customer relationships. This role has a large focus on NHS accounts within the UK, so sales experience within healthcare is preferred. High levels of achievement against quota and experience selling to the executive level customer, preferably in the high-tech industry. Proven ability to articulate a portfolio sales across products, solutions and services. Demonstrates strong sales skills and high level of technical and business acumen in both our industry and industry being sold into. Demonstrates a breadth and depth of knowledge arrived through exposure to complex business situations. Extensive successful demonstrable experience in a field sales role. Direct field experience in working with end user accounts. A demonstrated ability to execute and deliver results. Key Skills: Minimum 6 years’ experience in an Enterprise Sales / Business Development role. Ability to engage at the C level in a business benefits discussion. Previous experience or exposure selling Enterprise Security Solutions. Previous experience working for a software vendor would be preferred. Previous experience in selling IT security/ Infrastructure/ Software Proven ability to achieve sales quotas in target market by selling and closing complex solution to end customers. Results-oriented with a passion for over-achieving sales targets. Excellent interpersonal, negotiation and closing skills. Can-do attitude! We are looking for candidates passionate about their work and the cyber industry just as much as the skills you bring – a strong team and work ethic are paramount for success! Why Trend Micro? Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity. Trend Micro is a progressive employer with a very special and unique culture. Here at Trend Micro you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here.
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Public Sector Sales Specialist
ESP
Posted today
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Senior Sales Lead – Public Sector (UK Wide, Remote) | Digital Consultancy £100,000 – £20,000 basic uncapped OTE | Professional Services Are you a driven new business hunter with the ambition to grow into a sales leadership role? This is an exciting opportunity to join a growing digital consultancy at a pivotal moment in its journey, with the mandate to build out its public sector footprint. We’re looking for someone who can open doors, build trust, and deliver sustainable growth across a diverse portfolio of public sector clients . You’ll thrive in dynamic environments — helping organisations transform just as government departments have shifted services from paper-based processes to digital-first delivery, or as the NHS has embraced data-driven care models alongside traditional healthcare. This role is about being part of that journey: enabling organisations to modernise, adapt, and deliver real value to citizens. This isn’t about chasing a single mega-deal — it’s about creating a balanced pipeline of opportunities and laying the foundations for a sustainable public sector business that you could ultimately lead. What you’ll be doing: Driving new business activity across central and local government, healthcare, and wider public sector organisations Building and nurturing a spread of accounts , ensuring sustainable growth rather than reliance on one-off large deals Creating and executing a sales strategy that establishes a strong public sector presence Positioning digital services and consulting offerings as enablers of real-world change Working closely with delivery and leadership teams to shape client value propositions Growing into a sales leadership role as the public sector segment scales What they’re looking for: Strong track record in new business sales within the public sector (or other complex, regulated markets) Network of senior decision-makers within government or comparable organisations Ability to manage a sales cycle that balances strategic wins and repeatable deals Commercially astute, with experience building £multi-million p elines Ambition to step up into a sales leadership role as the team and segment grow UK-based, comfortable working remotely with occasional travel Why join? Take ownership of a new business-focused role at the forefront of consultancy growth Clear progression into a sales leadership position as the public sector segment matures Shape relationships that have a real impact on how public services evolve Join a collaborative, supportive team that values innovation and curiosity Remote-first with flexibility built in
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