7 Qa Analyst jobs in the United Kingdom

QA Analyst - Manchester

Are you curious, detail-oriented, and looking to kickstart your career in Quality Assurance? This is a fantastic opportunity for an aspiring QA professional to join a supportive, collaborative, and innovative fintech environment where your ideas matter, your growth is encouraged, and your wellbeing is prioritised.

The Role

As a QA Analyst, you’ll play an important part in ensuring the quality of our software products. Working closely with QA Analysts, Developers, and Business Analysts, you’ll help design and execute test cases, track defects, and support both manual and automated testing activities.

This is a hands-on role where you’ll build confidence in QA practices, gain exposure to Agile delivery, and grow your technical skills within a team that’s invested in your success.

What you’ll be doing

• Collaborating with developers, QA analysts, and business analysts to understand requirements.
li>Designing and running test cases across functional, regression, and exploratory testing.
• Logging and tracking defects, and supporting their resolution.
• Keeping QA documentation accurate and up to date.
• Participating in Agile ceremonies like sprint planning and retrospectives.
• Developing knowledge of automation, CI/CD pipelines, and modern QA tools.

About you

You’re eager to build your career in QA and passionate about delivering high-quality digital solutions. You bring:

< i>Curiosity, attention to detail, and strong communication skills.
• A developing understanding of software testing and the delivery lifecycle.
• A proactive, collaborative approach and a willingness to learn from feedback.
• Interest in exploring automation and modern QA practices.

What’s in it for you?

We believe in rewarding our people with benefits that support both career and personal life, including:

< i>Hybrid working – flexible balance of home and office. < i>23 days holiday (rising to 28 with service) + bank holidays.
• Extra days off for your birthday, wellbeing, charity work, and even your wedding.
• Company pension scheme.

Interested? Please Click Apply Now! QA Analyst - Manchester

We want you to #JOINTHEREBELLION!

For 30 years we’ve been independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but Rebellion is more than just games. We have our own film studio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd.

We’re seeking a passionate, enthusiastic and technically proficient QA Analyst to help shape our next wave of exciting projects. This is your chance to join one of the UK’s leading independent studios, renowned for original IPs such as Sniper Elite, Zombie Army and Atomfall!

The QA Analyst position is focused on testing games and applications across multiple platforms in accordance with established test plans. You'll be responsible for crafting succinct bug reports, including all pertinent supporting information and delivering thoughtful, sharp analysis. As an integral member of the QA team, you will contribute significantly to the quality assurance efforts for all of Rebellion's thrilling titles.

This position is ideal for individuals with experience in game testing and familiarity with game testing models. The Rebellion QA team is committed to ensuring that every game released meets the highest standards of design and development.

This exciting opportunity can be based out of either of our studios in Oxford or Warwick, offering flexibility, collaboration, and the chance to work with a world-class team! We can provide a relocation package, including moving assistance, temporary accommodation, and full support to ensure a smooth transition to your new environment.

We believe in the power of face-to-face collaboration and encourage working from our studios. However, we understand that flexibility matters, so we’re open to discussing hybrid options based on individual needs.

Responsibilities : 

• You will be responsible for testing various aspects of the game, including gameplay mechanics, controls, graphics, audio, user interface and overall performance. This involves playing the game extensively and systematically trying to identify any bugs, glitches, or issues that could affect the player's experience.
• When you encounter a problem during testing, you need to document it accurately by providing detailed information about how to reproduce the issue, including steps and conditions that lead to the bug. This information is crucial for the development team to understand and fix the problem.
• You may be involved in creating and maintaining test cases and test scenarios based on the game's design and requirements. Test cases serve as a guide for testing specific features, ensuring that all aspects of the game are thoroughly examined.
• Games are often released on multiple platforms, such as consoles, PC, or mobile devices. You may need to test the game on different hardware configurations and operating systems to ensure compatibility and optimal performance across various platforms.
• As an experienced QA Analyst, you will work closely with Senior Analysts & Leads, and other team members. Effective communication is essential to report bugs, provide feedback and collaborate on improving the game's quality.
• You will be expected to maintain detailed records of your testing activities, including test plans, test results, and any issues encountered during testing. This documentation helps in tracking progress, identifying patterns and providing feedback to the development team.
• As an experienced tester, you may be asked to provide feedback on gameplay mechanics, user interface, and overall user experience. Your insights and suggestions can contribute to the game's improvement and help shape its final version.
• You will be expected to follow established testing methodologies, best practices and quality standards to ensure consistency and accuracy in your testing processes.

Requirements

• Extensive knowledge of software testing methodologies 
• Excellent knowledge and understanding of bug testing and tracking software (Jira/Redmine, TestRail/TestLink, Confluence/Wiki.js). 
• Professional experience of testing current generation of consoles and PC platforms 
• Thorough understanding of different game genres, mechanics and platforms is crucial. 
• Able to process strong analytical skills to identify patterns, reproduce issues and troubleshoot problems effectively. The ability to think critically and approach testing scenarios from different angles is essential. 
• When required, should be able to work closely with developers, designers and other team members. 
• Able to manage time effectively and meet deadlines in a fast-paced game development environment, as well as prioritise tasks, balance workload and communicate delays. 
• Should be adaptable to changing requirements, new tools and emerging technologies. A willingness to learn and stay updated with industry trends and advancements.

Benefits

We offer an extensive benefits package to our team including:

• 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days)
• Private Medical Insurance, healthcare cash plan, including dental and Vision
• Life Assurance, Income Protection & Critical Illness Cover
• Enhanced Family Leave
• Interest Free, Tax-Free loans
• Enhanced Pension Scheme
• EAP a range of Mental Health and Wellbeing Support
• Plus loads more… including a wide range of discounts, freebies, and social events!

Right to Work Statement

This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship, either now or in the future. Applicants must therefore be able to demonstrate their ongoing eligibility to work in the UK without the need for employer sponsorship.

Life at Our Oxford HQ

Our riverside headquarters in Oxford places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, Oxford offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces.

Oxford also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city’s train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio.

Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable!

Inside Rebellion

Whichever team you join at Rebellion we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms.

Find out more about us here

Our size, stability, and the variety of in-house expertise across multiple industries, makes Rebellion completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being.

We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. Rebellion encourages innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products.

If you are interested in working at Rebellion, but this role doesn’t sound quite like you, we’re recruiting for a range of positions across the studio and we’re always happy to receive speculative applications via our website. Visit our Careers website to view all our live vacancies: Rebellion: Careers

#LI-Hybrid

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Enhanced Due Diligence cases. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing EDD cases and or KYC related activity with the output purpose of identifying opportunities to improve Complaints programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops.
*What you'll be doing:***
* Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.
* Proactively seek opportunities to tackle challenging and impactful assignments
* Assist on 2LoD reviews and provide timely responses to findings
* Lead calibrations & office hours supporting other QA analysts
* Conduct root cause analysis on thematic issues
* Identify procedural gaps or inconsistencies and provide proposed solutions
* Conduct training of new QA and QC joiners along with validating their practice cases
* Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
* Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
* Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
* Support agents in addressing their queries on complex procedural requirements
* Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
* Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
*What we look for in you:***
* 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
* Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
* ACAMS or equivalent AML qualification
* Experience in assisting, developing, and producing metrics and reporting
* Strong written/verbal communication, critical thinking, and problem-solving skills
* Highly-motivated, analytical, organized, innovative, and adaptive
* Multi-tasking ability, team-oriented, and a self-starter
* Proven ability to work collaboratively with global partners in other functional units
* Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
* Ability to work with limited direction from management when situations occur
* Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
*Nice to haves:*
* ACAMS certification or equivalent AML certification
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Experience in project management or analytics or quality assurance.
* Advanced degree in business, finance or legal
* Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
PID: P71457
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
£55,620-£61,800 GBP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops.
*What you'll be doing:*
* Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
* Proactively seek opportunities to tackle challenging and impactful assignments
* Assist on 2LoD reviews and provide timely responses to findings
* Lead calibrations & office hours supporting other QA analysts
* Conduct root cause analysis on thematic issues
* Identify procedural gaps or inconsistencies and provide proposed solutions
* Conduct training of new QA and QC joiners along with validating their practice cases
* Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
* Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
* Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
* Support agents in addressing their queries on complex procedural requirements
* Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
* Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
*What we look for in you:*
* 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
* Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
* ACAMS or equivalent AML qualification
* Experience in assisting, developing, and producing metrics and reporting
* Strong written/verbal communication, critical thinking, and problem-solving skills
* Highly-motivated, analytical, organized, innovative, and adaptive
* Multi-tasking ability, team-oriented, and a self-starter
* Proven ability to work collaboratively with global partners in other functional units
* Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
* Ability to work with limited direction from management when situations occur
* Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
*Nice to haves:*
* ACAMS certification or equivalent AML certification
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Experience in project management or analytics or quality assurance.
* Advanced degree in business, finance or legal
* Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
PID: P71458
#LI-Remote
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
£55,620-£61,800 GBP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.
As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors.
*What you'll be doing (ie. job duties):*
* *Full ownership of quality program: *Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements.
* *Analyze metric trends:* Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it.
* *Communicate quality issues*: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders.
* *Manage quality projects and deployments:* Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement.
* *Own dashboard management*: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements.
* *Facilitate calibration sessions*: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations.
* *Handle disputes and escalations*: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances.
*What we look for in you (ie. job requirements):*
* *Relevant Experience: *3+ years of experience in quality management in customer service operations.
* *Mission-driven: *Strong commitment to Coinbase's mission with a passion of improving customer experience.
* *Problem solver: *Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights.
* *Expert calibrator*: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other's perspectives.
* *Project management: *Excellent project management skills in handling quality-specific projects.
* *Reporting management*: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides.
* *Stakeholder management: *Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed.
* *Organizational and time management: *Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines.
*Nice to haves:*
* Prior supervisory experience is a huge advantage
* Experience in supporting high-value customer, account management, and elevated support
* Basic crypto knowledge
* COPC or Lean Six Sigma Yellow/Green Belt certification
* Familiarity with change management processes
* Familiarity with quality management tools such as NICE/MaestroQA
Position ID: P71314
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
£47,790-£53,100 GBP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Closing Date for Applications

25th September 2025 

Salary Scale: £43,000 per annum

What is the purpose of this job?

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

The Role

RDG’s Quality Assurance Practise is looking for a Technical QA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components. For them to be successful at delivering in this role, they must have a strong analytical mind that is able to create process diagrams and mind maps that will make clear what the systems components are, how the data flows end to end and the various dependencies between the components.

They must understand the importance of traceability and help to always keep it up to date. They may be called upon to conduct technical and acceptance testing on multiple projects. The successful candidate will have proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management.

They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and have good knowledge and experience in automation tools like PyCharm and similar.

The Technical QA Service Analyst will also demonstrate knowledge of CI/CD and DevOps models and code management through tools like GitHub etc.

The ideal person will be:

Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and an ISTQB or similar certification in Advanced Test Management and Agile.

They will also be good leaders, team players and driven to grow the established practise into a stable and sustainable service.

Requirements

What experience, skills and knowledge do I need?

It is essential you can demonstrate experience or competence of:

Build and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.

• Document core functions, requirements and acceptance criteria related to the system(s) assigned to you.

• Develop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability.

• Review, baseline and re-baseline requirement traceability matrix related to system coverage.

· Keep your technical skills up to date so you can accurately draft clear, testable requirements and acceptance criteria.

• Always review and assist with signing off requirement acceptance for Quasar.

• Develop and maintain process and mind maps that help better understand the system functions and features.

· Build and manage integrations to provide a complete, up-to-date view of system IP.

• Support Quasar team through QA deliverables as and when required.

• Work with Quasar, architecture, CCI, project team and suppliers as needed to develop and maintain system IP.

• Always perform retrospective reviews of system requirements post the updates of projects/BAU/Adhoc/Service upgrades and ensure that the latest version of system requirements are available to team.

• Learn how to maintain and develop mappings with ConnectALL and monitor test case mapping with requirements to ensure that coverage is always accurate.

• Support management to help develop a good data model for future and comprehensive data analytics

• Produce and maintain clear requirement traceability across the lifecycle of the system/project for all aspects of Acceptance and E2E Testing.

• Support QA Manager in delivering QA across releases and changes.

• Test Estimation to ensure that the effort for testing on projects is correctly captured and tracked.

• Development and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.

• Definition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.

• Day to day management of the activities of self/team and QA activities of suppliers (wherever needed).

• Creating and delivering all key QA deliverables – Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management)

• Keen understanding of system analysis.

• Ability to work independently to achieve project deliverables.

• Maintain and build functional and non-functional testing for relevant systems using approved automation tools as per QA framework and practises.

• Have a good understanding of automation and its application

• Good working knowledge of automation tools - Selenium Open Source, Robot Framework, Python, ReadyAPI, Saucelabs, LoadRunner etc

• Automate regression and functional tests to help improve time to market for QA services.

• Manage the automation scripts and codes bases using tools like GitHub and GitLab.

• Support testing processes especially around automation in a CI/CD and/or DevOps Model.

• Help document knowledge of all automation and technical testing for the team.

• Help train and share knowledge with team members on all subjects that you work on.

• Good understanding and adopting of static assurance across all testing stages.

• Be proactive and escalate any delays in testing to project manager, test manager and/or Head of QA in a timely manner.

• Develop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives and input into the Service Desk Knowledge base

• Engage with vendors/suppliers and work collaboratively to ensure that quality of releases and products.

• Ensure supplier test delivery is in line with RDG policy and standards and develop a Test Assurance Framework for third party software delivery

• Be proficient in Risk based approach to testing and deliverables.

• Work with the test manager and project team to manage expectations and ensure adherence to timelines.

• Review and maintain quality of test knowledge and scripts in the team.

• Good team player and good collaboration skills especially with other teams within the organisation to ensure the organisation deliver to the railway community.

• Report on daily status of testing to test manager and if required to the stakeholders, vendors, and project management.

• Build and maintain strong working relationships with project stakeholders, including key business users

• Work positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.

• Contribute to the building of automation framework within the organisation

· Be flexible with day-to-day remit and work as required by the Quality Assurance team