52,762 Jobs in Birmingham

Working Hours:  22.5 hours per week  

Location: Cookstown  

Salary:  £13.12 p/h plus 20% on target commission   

At EE, resilience meets opportunity. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, and persevere can lead to real success.  

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in high-pressure situations, you already have what it takes to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.  

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.  

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.  

What’s in it for you?  

• £13.12 per hour + 20% on-target commission  – rewarding your performance and drive  

• 24/7 Online GP access  for you and your immediate family – because your wellbeing matters  

• Market-leading paid carer’s leave  – supporting you when your loved ones need you most  

• Equal family leave  – 18 weeks full pay and 8 weeks half pay for all new parents  

• Massive discounts  on EE & BT products – saving you hundreds every year  

• Career development support  – carve your own path with training and progression opportunities  

• Season Ticket Travel Loan  – making your commute more affordable  

• Volunteering days  – give back to your community with paid time off  

• Optional Private Healthcare and Dental  – extra peace of mind for you and your family  

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.  

Ready to turn your strengths into a rewarding career? Apply today.  

Job Req ID: 51667

Posting Date: 1st October 2025

Function:  Engineering

Location: Birmingham, 3 days in office

Salary: Competitive + excellent benefits

Why this job matters

This role is key to supporting HMRC by delivering and enhancing network tooling, automation, and lab infrastructure that underpin mission-critical services. As part of BT's commitment to building the best networks and delivering top-tier service across Europe, you’ll directly contribute to our ambition to be number one for Service. Your work will help drive continuous improvement and innovation, supporting not just our customers, but our colleagues, communities, and the country. 

Please note you must either hold or be eligible for SC (Security Clearance) for this role, which will require a minimum of 5 years working history in the UK to be eligible. 

What you’ll be doing

•    Supporting the implementation and optimisation of CI/CD pipelines, automation frameworks, and Infrastructure as Code (IaC) solutions using Cloud, Git, and container technologies.
•    Maintaining and enhancing monitoring tools to maximise system uptime, performance, and reliability, while actively contributing to improvements in Site Reliability Engineering practices and workflows.
•    Installing, configuring (including networking), administering, troubleshooting, and managing virtual machines, along with integrating tools via APIs.
•    Investigating and resolving technical issues assigned by the Tools Manager, and participating in technical meetings, change advisory boards, and service reviews as needed.
•    Creating and maintaining high-quality technical documentation - covering processes, procedures, and work instructions - in line with internal standards and quality frameworks.

The skills you’ll need

Infrastructure Configuration

Application Performance Monitoring & Alerting

Programming/Scripting

Operating Systems

Continuous Integration/Continuous Deployment Automation & Orchestration

What we'd like to see on your CV

• Hands-on experience with server operating systems, particularly Windows Server, and advanced knowledge of VMware environments (including vCenter 7); experience with network change implementations supporting incident resolution and project delivery.

• Demonstrated ability to create detailed, consumable documentation for tooling deployments, automation (including CI/CD), recovery, testing, and implementation planning.

• Solid scripting and development skills across a range of technologies including Python, PowerShell, HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts.

• Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices.

• A collaborative working style, with experience engaging suppliers and cross-functional teams to drive solutions, service improvements, and successful project outcomes.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    10% on target annual bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    X4 Salary Life Assurance
•    Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
•    25 days annual leave (not including bank holidays), increasing with service
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks paid carer’s leave 
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes
•    Discounted broadband, mobile and TV package
•    Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Recruiter: Luke Byrne

Career Grade: C

Closing Date: 15/10/25

Locations: Birmingham, London or Ipsiwch 

Why this job matters

This senior role is accountable for delivering projects across Ethernet, Optical and Mobile Backhaul services, and internal projects on UK Internet Peering / IPVPN and Mobile Backhaul platforms. For context these products generate significant revenues for BT, and the platforms c40% of UK internet, all of BT’s private IPVPN and a significant proportion of the Mobile Backhaul connectivity within the UK.

What you’ll be doing

•    Operates as an Subject Matter Expert in Planning & Delivery management, setting the development, implementation and maintenance of projects across the portfolio. 
•    Mentors, coaches, and manages a team to develop current and future team capabilities and ensure performance.
•    Manages the overall delivery roadmap for the team, ensuring alignment with BT’s strategic plan and  interlock with stakeholders both within Fixed Networks and across Business / Digital / Openreach.
•    Manages the overall financial budget (Capex and Opex). Manages the teams submission into the Annual Investment Plan, Mid Term Plan (MTP). Ensures interlock with Business and Digital.
•    Manages the teams Total Labour Resource (TLR) / Total Labour Cost (TLC) and input into finance resource trackers (PFT), ensuring all team members are correctly allocated to projects and Capex / Opex.
•    Coaches team in Agile methodologies and supports them to deliver projects on time, to required quality and budget.
•    Manages overall project/programme risks, mitigating and adjusting as necessary and obtaining buy-in from senior management for critical project plans, commitment and changes.
•    Responsible for ensuring regular updates to Programme Boards and Senior Stakeholders across the business.
•    Ensures understanding of stakeholder goals and expectations, addresses misalignments, monitors programmes to meet/exceed the agreed expectations and communicates with concerned stakeholder groups.
•    Envisions strategies for control and governance structures to ensure desired outcomes across projects.
•    Leads the implementation of continuous improvement opportunities to improve Planning & Delivery processes

Skills and Experience

•    Significant experience and expertise in managing a portfolio of projects to deliver to time, quality and budget. Project Management / Technical Delivery / Product Owner experience.
•    Good technical understanding of the products (Wholesale Ethernet, BTnet, Mobile Backhaul, IP/Ethernet Connect) and Platforms, and the ability to communicate clearly the Business outcomes for the project / roadmaps
•    Stakeholder requirements gathering, management and prioritization.
•    Ability to use Agile methodologies and JIRA to manage portfolio of projects to achieve aims. Big Room Planning / Quarterly Wave Planning workshops to agree and set quarterly priorities across the portfolio / stakeholders.
•    Financial and resource planning, budgeting and reporting.
•    Risk management and mitigation. Finding options to achieve the “Path to Green” (getting back on track!). Assessment of risk and agreement of changes.
•    People management and leadership; proven ability to motivate, inspire and lead (local and remote) teams in a complex environment and through periods of change. Talent, succession and coaching for performance experience.
•    Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
•    Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group. Conflict / issue resolution.

Experience you’d be expected to have
•    Project / Programme Management including evidence of managing multiple large complex projects
•    Product Owner experience (Agile)
•    JIRA for managing deliverables and risks
•    Communication and Stakeholder Management
•    Quarterly Wave Planning / Big Room Planning / Prioritisation
•    Requirements Management / Gathering
•    Issue resolution / conflict management / influencing
•    Budget management and PFT (resource allocation / tracking)
•    Team management
•    Business Connectivity knowledge, particularly Ethernet / Internet / IPVPN
•    OSS knowledge / understanding
•    Commercial understanding e.g impact of late delivery of milestone

Benefits

•    15% on target bonus
•    Company car or £5,500 cash alternative
•    Private healthcare for self and family
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    25 days annual leave (not including bank holidays), increasing with service
•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes.
•    Discounted broadband, mobile and TV packages
•    Access to 100’s of retail discounts including the BT shop

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Why this job matters

The Digital Marketing Specialist  will play a key role in ensuring the marketing team is ready for 3rd party cookie deprecation, ensuring we’re still able to target customers and measurement marketing campaigns effectively. Showcasing their expertise to make sure we get the best out of our current marketing tech stack as well as helping the team be at the forefront of changes in the marketing industry and new Martech. This role will also help with customer acquisition by ensuring our data pipelines are working efficiently to provide 1st, 2nd and 3rd party data that allows us to execute best in class marketing campaigns.

What you’ll be doing

Responsible for the migration to GA4 from GA360 for BT Business
Take the lead running quality assurance and data validation checks to ensure the platform is set up and running correctly 
Be the Team expert on all things GA and have a deep understanding of all aspects of the product
Work closely with our media specialists to dive into campaign performance. You will provide valuable insights that help drive successful digital marketing campaigns 
Support media agency and Digital Marketing Data team to deliver audience segmentation and optimisation through GA
Responsible for tracking the benefits driven by GA and presenting back to senior stakeholders.
Be the Marketing expert on GCP and BigQuery
Take the lead designing GCP use cases for Digital Marketing, which link to GA and Adobe Marketo
Work with our internal teams and agencies to deliver Digital Marketing use cases on GCP
Responsible for tracking the benefits driven from Marketing GCP use cases and presenting back to senior stakeholders.
Replace current tag management system and implement server side tagging for all marketing tags.
Own the design of our media tagging strategy across all digital media activity
Establish framework for optimising on site tagging for campaign efficiency & finding new opportunities
Responsible for ensuring that tagging is compliant with relevant internal policies and external regulations (e.g. GDPR).

Skills

Minimum of four year's web analytics experience using GA 
Demonstrable implementation experience setting up GA for both web and app 
Strong analytical and visual thinking skills, with the ability to identify business questions, pain points and opportunities and to prioritize findings
Deep, hands-on experience working with analytics solutions, ranging from auditing, campaign ideation, definition, setup, launch and reporting, measurement implementations and data analysis & insights
Experience in delivering GCP/ GA use cases – ideally for Marketing
Experience in measuring and analysing online campaigns including organic and paid search, email, display, social
Experience managing delivery programmes and tracking benefits to the business
An expert in at least one Tag Management System, will have demonstrable experience using JavaScript for advanced tag management and a solid understanding of data layer implementation best practices
Preferably experience working with Salesforce or similar CRM tools
Strong communication and interpersonal skills 
Experience of implementing server side tagging

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV with TNT Sports and NOW Entertainment
30% discount for friends and family on EE mobile pay monthly and SIM only plans

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Recruiter: Djoice Silva

Hiring Manager: Laura O'Connor (TDKO11 R)

This role will be based in Birmingham - Hybrid working - 3 days in the office.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

About this role – Site Reliability Engineering Specialist – Global

BTI Professionals were established as a progressive step toward the convergence of multiple domains across BT. We pride ourselves on delivering expert third line support to an extensive range of services; ensuring the required levels of availability are maintained. The team are widely recognised for getting things done, while making transformational improvements along the way. We do this by ensuring we have the right people to achieve our high ambitions.

We are seeking a driven technical leader to join the unit. This role will specialise in system administration and server management with a curious approach towards automation. Candidates will be required to leverage their expertise in system administration and use software to transform the way we interact with networks. A key responsibility will be investigating and learning new technologies, so a desire to learn is equally as valuable as experience.

What you’ll be doing

• Network Delivery: Support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines.
• Network Monitoring: Configure, maintain, and monitor systems and network infrastructure to ensure optimal health, performance, and reliability.
• Automation Tools: Utilise tools such as Ansible to provision and manage infrastructure resources in a scalable and efficient manner.
• Technical Acumen: Apply your understanding of network principles to troubleshoot network faults within our systems and look at how you can optimise performance and enhance security across our infrastructure.
• Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.
• Customer Focus: Be a technical expert who understands the end-to-end journey of our customers.
• Growth and Development: As a technically talented expert you should enhance the brand of the team and support those around you to be accountable and perform at their best.

You'll have the following skills & experience

You must have

• Experience in an ISP Environment : Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks.
• Sysadmin/Server Management: Strong skills in system administration, server management, and compute resources with experience in deploying and managing containerised applications using orchestration tools such as Kubernetes.
• Technical Proficiency : Strong understanding of network architecture, design, and implementation.
• Monitoring and Logging Solutions : Familiarity with monitoring and logging solutions such as Elastic search, Apache Kafka, and Prometheus.
• Programming Proficiency : Proficiency in at least one programming language, such as Python, Ansible or Go.
• Growth Mindset: S elf-driven attitude towards learning new skills and aiding the development of others.

Desired

• Network Fundamentals : In-depth knowledge of network protocols, including BGP, IS-IS, and others.
• Vendor Hardware Expertise : Hands-on experience with hardware from leading vendors such as Cisco, Juniper, and Nokia.
• Continuous Application Deployments : Experience deploying new developments to live networks across a variety of infrastructure, including Virtual Machines, Routers, Switches, and Servers.

Benefits

•    Competitive salary

•    10% on target bonus

•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

•    25 days annual leave (not including bank holidays), increasing with service

•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

•    World-class training and development opportunities

•    Option to join BT Shares Saving schemes

•    Discounted broadband, mobile and TV packages

•    Access to 100’s of retail discounts including the BT shop

•    On call allowances and overtime

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Job Req ID: 50579

Posting Date: 2nd September 2025

Function:   Engineering

Location: Birmingham Snowhill

Salary: Competitive + great benefits 

Please note this role requires SC (Security Clearance), which will require a minimum of 5 years working history in the UK to be eligible.

Why this job matters

As a Site Reliability Engineer supporting HMRC, you play a crucial role in ensuring the reliability, scalability, and performance of critical network tooling and automation systems. Your work enables BT to deliver high-quality, secure, and efficient connectivity solutions that directly support HMRC’s operational and strategic objectives. From managing complex lab environments and virtualised networks to implementing automation and monitoring tools, your contributions will help streamline operations, improve service continuity, and drive continual service improvement across a mission-critical government network.

What you’ll be doing

• Provide tooling, network and lab support for the HMRC network estate across multiple monitoring and automation products.
• Installation, configuration (including Networking), administration and troubleshooting, as well as deployment and management of VMs. (VMware vCenter 7 experience preferable).
• Contribute to Continual Service Improvement.
• Receiving of new project implementations and designs to live support.
• Technical Authority review of proposed changes to ensure quality and reduce risk.
• Lead and Manage Investigations allocated by the Network Tooling Manager.

The skills you’ll need

Continuous Improvement

Network Testing

Network Configuration

Ansible

Continuous Integration/Continuous Deployment Automation & Orchestration

What we'd like to see on your CV

• Experience and understanding of working in a support environment and on government and large-scale complex networks and tooling implementations
• Excellent understanding of LAN, WAN, VPN and wireless networking
• Extensive experience of hands-on technical tools
• ITIL Service Management Foundation certified
• Knowledge of network virtualisation techniques such as EVE-NG or CML.
• Scripting such as Python, Javascript, powershell, SOAP, XML & XSLT
• SNMP/MIBS/OID/CDP/OSPF/Automation & Integration/Ansible

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Hybrid 3 days a week together out of our  Birmingham, or Bristol offices (flexible 2 days remote wherever).

Why this job matters

We’re looking for a SAP Payroll Product Engineering Professional to help deliver reliable, compliant, and scalable payroll solutions across BT. This role is ideal for someone with solid Payroll foundations—particularly in SAP Payroll  —and a desire to grow their impact and skills in a collaborative, digitally focused environment. You will work as part of an experienced team with the opportunity to build your skills by on the job learning and training . You’ll work closely with HR, payroll, and IT teams to support accurate and timely payroll processing, drive system enhancements, and contribute to BT’s digital transformation. Whether you’re resolving technical issues, designing service components, or supporting multi-country payroll operations, your work will help shape the future of payroll at BT.

What you’ll be doing

• Manage and support SAP Payroll systems to ensure accurate and timely payroll processing.
• Maintain and update payroll configurations in line with business and compliance requirements.
• Collaborate with HR, payroll, and IT teams to troubleshoot issues and implement enhancements.
• Contribute to service design for digital fulfilment journeys and legacy rationalisation.
• Monitor system performance and resolve payroll-related technical problems.Support multi-country payroll expansions (e.g. Ireland, India) ensuring local compliance.
• Document processes, changes, and configurations to maintain knowledge continuity.
• Engage with stakeholders to align product vision and deliver business outcomes.

The skills you’ll need to succeed

• SAP Payroll : Experience with SAP Payroll. Any configuration experience will be an advantage.
• Technical proficiency : A willingness to enhance your technical skills and demonstrate a technical aptitude.Service design experience : Ability to produce high-quality, designs aligned with BT’s roadmap.
• Digital and agile mindset : Understanding of lean and agile methodologies and working in cross-functional squads.
• Stakeholder engagement : Ability to collaborate with business leads, architects, and senior managers to manage expectations and deliver value.
• Problem-solving : Strong analytical skills to resolve complex payroll and system issues.
• Communication : Clear and confident communicator, able to translate technical concepts for diverse audiences.
• Compliance awareness : Understanding of payroll regulations and ability to ensure system alignment with legal standards.
• Connected leader behaviours : Demonstrates solution-focused achievement, collaborative partnership, and customer-centric thinking.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

• An annual bonus of up to 10% (company & personal performance dependent)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Recruiter: Molly Lees

Hiring Manager: Dileep Garugu

Career Grade: E

Internal Closing Date: 1st September 2025 

Why this job matters

The Software Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence.

This role has the responsibility for developing cloud native applications aligned to strategic vision. The role will work closely with other team members in a fixed capacity squad to build Apps and support cloud native Apps. 

What you’ll be doing

Supports on the implementation of technical solutions for both customers and colleagues and delivers on the resolution of inter-system issues, working within cross-functional squads to assist in creating and implementing technical solutions for a domain or cross domain activity within a specific technology area.
Supports in the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation.
Supports the design and development of software solutions in accordance with the wider architecture and security standards.
Undertakes technical reviews to continually update knowledge and skills in software engineering principles and practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and customers.
Supports with the designs of technical specifications and development of software solutions of smaller and /or less complex initiatives in partnership with team, contributing towards the quality of delivery.
Writes, tests and reviews code, refining and rewriting as necessary under supervision and communicates to engineering professionals and colleagues involved in the project.
Integrates existing software products and solves routine problems to enable incompatible platforms to work together.
Maintains systems by monitoring and correcting software defects.
Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity.
Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams.
May support engineering and operational excellence initiatives, assisting with implementing metrics and processes for regular assessment and improvement.
Supports in the implementation of ways to improve working processes within the area of software engineering responsibility. Supports in the implementation of ways to improve working processes within the area of software engineering responsibility.
As a Software Engineering Professional, you are responsible for the Design and Development of Digital’s Strategic Platforms 
Be a collaborative software engineer delivering features to our internal customers via our cloud product suites.
Support our customers to help unblock issues in the cloud when required.
Actively engage with the security and compliance teams to ensure what we deliver is fit for purpose.
Evangelize cloud-first and software engineering principles to our stakeholders.

Skills

Understanding of the HR function within a global corporate organisation including local HR legislation impacts on systems and processes
Experience of working e2e across a service delivery value chain
Excellent organisational and time management skills 
Clear thinker with vision, passion and energy  
Strong attention to detail
In-depth knowledge of the HR SaaS solution 
Excellent documentation and written communication skills (workbook updates, creating support tickets, etc.)
Experience in requirements gathering and driving true SaaS adoption 
Understanding of basic XML concepts, system development and testing
Understanding of GUI; radio button, pick lists, and other configuration items
Working knowledge of tools used in a run team environment e.g. ticketing tools, testing
Agile methodology and Agile development

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

Annual On target bonus 10% (personal and company multipliers)
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
Life Assurance
Direct share scheme
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
Discounted EE TV including TNT Sport and the NOW Entertainment membership
Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
25 days annual leave (not including bank holidays), increasing with service with buy holiday option
Volunteering days so you can give back to your local community
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Role Location - Birmingham - 3 days in office / up to 2 days at home a week.

We are looking for an Employment Lawyer with between 2-5 yrs PQE, who is eager to work in an inhouse legal practice.

Why this job matters

At BT, our Corporate Functions are the backbone of our strategy and growth. We shape the direction of the business by managing our people, finances, shared services, and infrastructure—while ensuring we meet our legal, regulatory, and compliance obligations.

As a Lawyer specialising in Employment, Pensions, and Benefits, you’ll play a vital role in supporting BT’s purpose: using the power of communication to make a better world—for each other, our customers, and our communities. You’ll provide expert legal advice that is clear, practical, and commercially focused. Your work will enable BT to operate effectively, deliver exceptional customer experiences, and manage legal risk, reputation, and brand in line with our strategy and values.

What you’ll be doing

Responsibilities:

• Act as a key point of contact for employment law matters, providing expert legal advice to internal stakeholders including the People and Culture team and business leaders.
• Advise on a wide range of employment and benefits issues, both contentious and non-contentious, including complex employee relations, restructuring, and TUPE.
• Proactively identify and escalate key employment and industrial relations issues, ensuring timely and effective resolution.
• Manage your own caseload and support senior lawyers with legal research and project work.
• Monitor and interpret changes in employment law and government policy, supporting stakeholder education across the business, including the Board and ExCo.
• Oversee the quality and cost-effectiveness of work delivered by external legal counsel.
• Build strong relationships across BT’s Legal, Regulatory Affairs, Compliance and CoSec teams, and develop a professional external network.
• Promote knowledge sharing and the use of AI to streamline legal processes and develop practical tools, templates, and guidance.
• Coach and supervise junior team members, supporting their development and contributing to a high-performance culture.
• Align legal support with BT’s strategic objectives and contribute to the delivery of team goals and best legal practice.

Additional responsibilities may include:

• Providing legal support on strategic employment and benefits projects as part of cross-functional teams.
• Acting as the Single Point of Contact (SPOC) for employment matters in designated business areas.
• Managing Employment Tribunal cases, including drafting, negotiation, settlement, advocacy, and stakeholder communication.
• Drafting and advising on Settlement Agreements in collaboration with the People and Culture team.
• Advising on individual employee issues and supporting TUPE processes, including documentation and stakeholder engagement.

Skills and Experiences

You will be a PQE qualified with 0-3 yrs commercial experience.  Have experience of employment law and be able to communicate with stakeholders up to C-suite level.

Skills:

• Team Collaboration:  A strong team player who works with confidence, integrity, and a shared commitment to delivering excellent legal support across the business.
• Commercial Awareness:  A curious and commercially minded professional who can prioritise effectively, meet deadlines, and understand how legal work supports BT’s broader goals.
• Ownership and Initiative:  Demonstrates personal ownership of matters, proactively identifying solutions and driving positive outcomes rather than simply following process.
• Written Communication:  Excellent drafting skills, with the ability to produce clear, concise, and accurate legal documents, reports, and stakeholder communications.
• Verbal Communication:  Strong oral communication skills, able to engage persuasively with colleagues and stakeholders, and support ideas with logical arguments and data.
• Legal Research:  High attention to detail and strong research capabilities, with the ability to present findings clearly and concisely to inform decision-making.
• Advisory Expertise:  Provides balanced, pragmatic, and commercial legal advice on complex and sensitive issues, often involving risk, conflict, or emotion.
• Continuous Development:  Committed to personal growth, actively seeking opportunities to broaden skills and contribute to the team’s ongoing development.

Experience:

• Experience working in a legal role focused on employment, pensions, or benefits law within a complex or regulated organisation.
• Proven ability to manage individual legal matters and support senior lawyers on larger projects.
• Experience advising on contentious and non-contentious employment matters, including employee relations, restructuring, and TUPE.
• Demonstrated ability to engage with internal stakeholders and external counsel, ensuring high-quality and cost-effective legal support.
• Familiarity with legal technology and a willingness to embrace innovation, including AI tools, to improve legal processes and outcomes.
• Experience coaching or supervising junior colleagues and contributing to a high-performance team culture.

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.