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Introduction

Saab UK is a British company that is part of Saab Group's global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Across the country, we have seven principal sites which focus on software engineering, AI swarming drones, underwater robotics, training services and radars. Globally, we number over 24,000 employees and have operations on all continents. Technologically, we are leaders in many areas and we reinvest a high proportion of our earnings in internal research and development. We collaborate with colleagues around the world who all share our challenge - to make the world a safer place.

Saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career. Additionally, Saab is a company that respects each person's needs for a rewarding life beyond work.

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports.

As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving the SAFE platform and its supporting systems, services, and infrastructure.

This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance.

Key Responsibilities

Leadership & Strategy

• Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction.
• Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement.
• Mentor and develop team members, encouraging professional growth and performance excellence.

Operational Management

• Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting.
• Oversee resource allocation across projects and functions, ensuring optimal use of team capabilities, staffing, and budget.
• Monitor and analyse SLAs, KPIs, and service metrics, identifying trends and opportunities for improvement.

Service Quality & Governance

• Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement.
• Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions.
• Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows).

Cross-functional Collaboration

• Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services.
• Ensure operational alignment across teams, facilitating effective cross-team collaboration.

Stakeholder & Customer Engagement

• Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution.
• Maintain open communication with customers, addressing service-related concerns and driving service excellence.
• Communicate effectively with internal and external stakeholders, providing insights and updates on service health and operational performance.

Continuous Improvement

• Lead initiatives to increase automation, observability, and operational resilience.
• Stay abreast of industry trends, emerging technologies, and best practices, fostering a culture of continuous learning within the team.

Requirements

• Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment
• Strong understanding of service management practices (e.g., ITIL, SRE, DevOps)
• Excellent problem-solving skills and a data-driven approach
• Strong communication and coordination skills across technical and non-technical audiences
• Experience managing operational risk and service transitions
• Familiarity with security, compliance, and business continuity processes

Desirable

• ITIL v4 Foundation or similar certification
• Experience scaling service operations in a high-growth or complex environment
• Exposure to Agile delivery methodologies
• Background in software engineering, infrastructure, or DevOps

Introduction

Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth.

What you will be part of:

Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.

Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

The Role:

We are seeking a Head of Business Development (BD) & Sales to join Saab UK's BD team, working closely with Saab UK's Land Systems.

This role specifically focuses on Saab's Barracuda and Tactical Support Solutions portfolio. Reporting directly to the Vice President Business Development and work closely with Head of Barracuda UK and wider BD & Sales team. The Head of BD & Sales Survivability and Infrastructure acts as the Customer Sales Responsible for their prospects.

Stakeholder engagement at all levels within the Ministry of Defence is essential to this role. Therefore, applicants will need to have had prior involvement in running large campaigns and stakeholder management. As this is an important role within the Land Systems team and will represent Saab's continued relationship building with the UK MOD therefore, the individual will be required to have an intricate understanding of Land operations and ideally will have come from a British Army background, with a demonstrable understanding of the product portfolio, or of comparable products.

The Head of BD & Sales is also responsible for creating the winning strategy and determining the market price working closely with the Product Sales Responsible. To support this and to build Saab's position within the UK market, the Head of BD & Sales conducts business intelligence, as part of the Competitive and Market Intelligence process, and business development work.

Key Responsibilities:

• Win business through product sales for the Barracuda Camouflage and Deployable Infrastructure portfolio of products

• Acquire and maintain relevant product knowledge

• Establish and maintain customer relationships, including key influencers and gate keepers (for example, with Dstl)

• Establish and maintain relevant Business Unit networks

• Establish and maintain relations with other Original Equipment Manufacturers (OEM) for Business-to-Business opportunities

• Sales engagement with potential customers and partners, leading opportunity and need identification

• Organise and participate at exhibitions and other customer-facing events in close cooperation with the Saab UK Business Development Event Coordinator

• Support a wide range of events, briefings and demonstrations to expand brand and product awareness, leading to increasing Order Intake

• Lead the Win Business process, including securing internal-to-Saab approvals and preparing responses to Requests for Quotation and routine proposals

• Maintain, evaluate and manage market networks and consultants

• Identify, prioritise and qualify new business opportunities

• Establish, maintain and update all opportunities in the CRM tool

• Create business-winning strategies for each opportunity

• Collaborate with Saab's sales and product personnel for respective projects

• Participate and support contract and commercial negotiations, acting as the bridge across the entire span between the capability requirements of the end user, and the engineering realities of Production (specialist Commercial, Financial and Production personnel are available to assist and support)

• Complete routine reporting

• Deliver on Key Performance Indicators in accordance with annual goals set during the Individual Performance Management process

• Contribution to Barracuda plans including the Long-Term Order Intake Plan and to lesson identification

• Travel around to different customer sites and UK offices required

Skills and Experience:

• Experience and understanding of the UK Defence, acquisition process and budgets

• Leadership and teamwork skills including effective prioritisation and time management

• Experience of marketing and sales or other relevant sectors

• Experience working with Defence Equipment and Support (DE&S) or wider acquisition; commercial, business development or sales experience would also be desirable

• Experience running large campaigns and stakeholder management

• Experience in contributing to a multi-disciplinary team in a fast-paced, high-pressure, deadline-driven environment, to achieve KPIs and Objectives, including within a matrix management context

• Excellent communication, negotiation and stakeholder management skills within both defence and industry communities to establish and maintain trusted relationships

• Effective prioritisation and time management

• Excellent written and spoken communication skills in English

• A UK driving licence

As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it.

Jami, the Jewish community’s mental health charity, is excited to announce its integration with Jewish Care, effective from April 1, 2024. As part of this collaboration, Head Room Café, our social enterprise hub, will continue to thrive under the operation of Community Trading Ltd.

We are looking for a passionate and empathetic individual to join our food and beverage team as a Barista.

This post is for a Relief Barista on an as and when required basis to cover absence and may include some Sundays  Additional hours may be required to meet business needs, including evenings to cover events.  The Cafe is open from 8am to 4pm closed on Saturdays.

Head Room Café goes beyond serving coffee and great food; it is a community hub that provides free daily groups and activities, mental health support, education, and connection to everyone in the local community. As a Barista, you will play a vital role in creating a warm and welcoming atmosphere, contributing to the vibrant community spirit that defines Head Room.

• Welcoming and serving each customer with warmth, respect, and kindness.
• Building positive relationships with customers, fostering a sense of community.
• Preparing and serving hot and cold drinks and bar food.
• Sharing information about Jami and our community-focused work.
• Ensuring cleanliness and sanitation of work areas, utensils, and equipment.
• Adhering to all food safety and health safety requirements.
• Taking customer orders and process payments.
• Organising and managing stock levels.
• Opening and closing the café following established procedures.
• Attending training related to food and drink, as well as mental health.

Working Hours:

This post is for a Relief Barista on an as and when required basis to cover absence and may include some Sundays  Additional hours may be required to meet business needs, including evenings to cover events.  The Cafe is open from 8am to 4pm closed on Saturdays.

• Basic food hygiene qualification or willingness to undertake and pass this qualification.
• Previous experience in a similar role is desirable.
• Awareness of fire procedures.
• Knowledge of Health & Safety practices.
• Knowledge of food safety practices.
• Some knowledge of COSHH.
• Good literacy, verbal, and numeracy skills.
• Ability to work as part of a team or independently without direct supervision.

Get The Future You Want!
Choosing Capgemini means choosing a company where you will be empowered to shape your career in theway you’d like, where you’ll be supported and inspired by a collaborative community of colleagues aroundthe world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leadingorganizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role:

• Act as a Scrum Master for cross-functional team working on generative AI / AI projects.
• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Facilitate communication and collaboration among team members and stakeholders.
• Work closely with interdisciplinary teams, including creative designers, data engineers, developers, and business stakeholders.
• Proactively identify and eliminate impediments to the team's progress.
• Collaborate with other Scrum Masters and leaders to address organizational impediments.
• Track and report team velocity and sprint/release progress to provide transparency across the organization.
• Knowledge of AI project lifecycle, from data preparation and model training to deployment and monitoring.
• Understanding of the principles and techniques behind Generative AI / AI.

Your Profile:

• Working experience of working with CTO, CSO team.
• Bachelor's or higher degree in Computer Science, Engineering, or a related field.
• Proven experience as a Scrum Master.
• Prior experience in handling generative AI / AI projects is a big plus.
• Effective communication and collaboration skills, with the ability to bridge the gap between technical and non-technical stakeholders.
• Knowledge of frameworks commonly used in generative AI / AI, such as TensorFlow or PyTorch. - Nice to have"

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations toaccelerate their dual transition to a digital and sustainable world while creating tangible impact forenterprises and society. It is a responsible and diverse group of 350,000 team members in morethan 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlockthe value of technology to address the entire breadth of their business needs. It delivers end-to-endservices and solutions leveraging strengths from strategy and design to engineering, all fueled byits market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise andpartner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want |

Our Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services . 

The Business Support Administrator  will support the effective filtering and directing of telephone calls and correspondence for Surrey Children’s Community Services and where required, with partner organisations. 

This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. 

This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team. 

 Base

The Single Point of Access function supports our Surrey-wide service, and you will be based at one of our Office Hubs across Surrey with the opportunity for hybrid working.

 HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements

• Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.

• Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.

• Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.

• Provide signposting to HCRG Care Group services and other agencies.

• Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.

• Maintain and update clinical systems, databases, and clinic templates.

• Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.

• Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.

• Work flexibly to cover colleagues and ensure service priorities are met.

Essential:

• Good general education to at least GCSE level or equivalent, including Maths and English 

• Administrative experience in a busy, customer facing environment  

• Excellent customer services skills

• Accurate and efficient keyboard skills 

• High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. 

• Ability to work as part of a team 

• Effective interpersonal and communication skills, both verbal and written 

• Good telephone manner 

• Polite and helpful customer service skills

• Ability to work with discretion, sensitivity and maintain confidentiality 

• Good planning and organisational skills and ability to meet deadlines 

• Ability to prioritise and manage workload in busy environment
  
  

Desirable:

• Previous health or social care experience 
• Minute taking 
• Understanding of medical terminology 
• Knowledge of clinical systems or databases

Other requirements: the successful applicant will need to be a car driver

Please see attached Job Description for full Personal Specification.

As a Business Support Administrator , you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

• Starting salary from £23,875 (FTE) with access to our group pension
• Full time and part time roles available
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

About the Company We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Job Title: Member and Supporter Acquisition Lead (Maternity Cover)

Team:  Supporter Engagement & Experience

Contract : Fixed-term 9 months (with potential to extend)

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £33,367 to £0,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of 1,709 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

You will drive the growth of the organisation's membership and supporter base through strategic marketing, outreach, and engagement efforts.

This role is vital for expanding the Ramblers reach, enhancing its financial stability, and strengthening its community impact. You will develop and implement effective acquisition strategies, engage potential members and supporters, and foster long-term relationships aligned with the organisation's mission and values. You are a subject-matter expert in fundraising acquisition and digital marketing.

• Deliver the Ramblers membership acquisition programme to attract and retain new members and supporters. This includes integrated, multi-channel marketing campaigns (including digital and face-to-face) and a test-and-learn approach to optimise conversion rates, sales, ROI and life-time value, with support from the Head of Member and Supporter Experience. At the Ramblers our current key acquisition channels are Digital Marketing, telemarketing and private site.
• Manage our welcome and reactivation programmes (email, mail and telephone).
• Using evidence-based insights, work with the Head of Member and Supporter Experience to evolve the membership proposition (embedding Ramblers new digital assets, platforms, products, offers) to enhance our relevance and reach.
• Manage the acquisition budget of c£5 k , producing timely reports to the Head of Member and Supporter Experience on income, expenditure and KPIs to monitor performance against plans. Lead the reforecast process for key lines accountable for and support the budget process.
• Lead key acquisition projects across the organisation, delivering to time and budget.
• Ensure regulatory compliance is embedded across team processes and communications in areas such as GDPR (General Data Protection Regulation), PECR (Privacy and Electronic Communications Regulations), Gift Aid, and the Fundraising Regulator. Ensure any agencies used adhere to the high standards we set.
• Work across teams  to develop and deliver engaging supporter journeys that enhance and deepen supporters’ experience of the Ramblers.
• Agency and supplier management – manage and develop strategic relationships with our agencies, including the management of SLAs and performance measures, ensuring consistently high levels of performance.
• Consult, equip and support the Ramblers GB-wide network of volunteer ‘membership ambassadors’ providing tools and resources to grow membership.

• Undertake such other duties as may be reasonably required of the post
• Engage and proactively develop excellent working relationships across the organisation

• Proven experience in working with external stakeholders /suppliers and managing performance
• Extensive experience in digital marketing for recruitment of supporters/members, including in using Facebook. A subject-matter expert.
• Digitally savvy , with knowledge and experience in testing new ideas through digital channels and an early adopter of new technology and digital products and platforms.
• Proven experience in analysing complex data and building testing plans to inform strategic decisions and solve complex problems.

• A proven track record (more than 2 years’ experience) in recruiting new supporters or members to a charity.
• Experience of working with telemarketing agencies.
• Experience of Private site or using dialogue approaches to recruitment.
• Experience in developing multi-channel supporter journeys for new supporters/members.
• Experience in using Salesforce or other CRMs
• Experience in using an email-marketing platform , like Mailchimp or Marketing Cloud

• Innovative and solutions-focussed with the ability to work under pressure and to tight deadlines.
• A flexible and resilient approach, with a curious mindset to explore opportunities and overcome challenges.
• A team player, able to develop collaborative, strong and effective working relationships.
• Able to analyse and solve complex problems and manage processes and data flows with other teams.

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

At King's Business School, our vision aligns with King's College London's ambitious goal of changing the world for the better. Our dedicated Student Experience team is committed to creating social and economic value for both business and society. We offer a wide selection of undergraduate and postgraduate programmes (see with sustainability at the heart of what we do. Join us in our mission to shape the future of education and empower students globally through innovative learning and community experiences.  

The Senior Student Experience Officer will be responsible for coordinating and supporting on student experience and student voice initiatives, responding to student feedback and data accordingly to ensure shared priority goals across all key stakeholders. 

Successful candidates will have knowledge of the issues affecting students in Higher Education and a desire to improve the student experience. They will have excellent interpersonal skills, experience of delivering projects and an approach to celebrating student success through leading communications and prize giving events. 

This is a full time post, and you will be offered an indefinite contract. This is a hybrid role. The post-holder will need to work at our Strand campus a minimum of 2 days per week. This may vary and increase subject to event delivery requirements. Some event delivery will require in-person, evening work.

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

1.    Excellent time management and organisational skills. 

2.    Able to manage own workload and prioritise tasks in a busy work environment, managing multiple work-streams independently. 

3.    Experience of delivering events on differing scale and prominence. 

4.    Educated to degree level or equivalent, or has relevant work experience within the Higher Education sector. 

5.    Ability to communicate, and present effectively, in an assured manner, with a range of stakeholders, including academic staff. 

6.    Good level of numeracy and analytical skills including experience of evaluating budgets, activities, surveys and using data to improve communications. 

7.    Ability to work on own initiative and as part of a team, being self-motivated and approachable.

Desirable criteria

1.    Strong understanding of the student lifecycle and experience of supporting the student journey  

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

This role sits within Faculty Education Services in the Faculty of Life Sciences & Medicine (FoLSM) at King’s College London at our London Bridge campus .

Faculty Education Services provides coordinated services for students, staff & partner providers, enabling the delivery of education through managing quality, programme, placement and assessment administration. We provide dedicated student support that prioritises the student experience to facilitate student success.

The role forms part of the Programme Placement & Assessment Team within Faculty Education Services, providing professional, high-quality service provision in the support of Bioscience education. The Assessment team supports students and academic staff in the delivery and management of the assessment cycle across a large suite of Undergraduate and Postgraduate programmes.     

This is an exciting opportunity to work as a Senior Assessment Officer (SAO) in a busy and vibrant team within FoLSM. The post holder will work as part of a team delivering a high quality comprehensive and professional service that meets agreed standards and expectations. As a Senior Assessment Officer, the role holder will be a representative for the team and Faculty, demonstrating our standards and promoting our service.

The role holder will provide guidance and administrative support to students and staff across our extensive portfolio of Undergraduate and Postgraduate taught programmes.

The role reports to an Assessment Manager in the team and has some supervisory responsibility to ensure tasks are carried out efficiently and accurately and within agreed timelines.  The role holder will also be key to supporting and training Assessment Officers in the team.

As part of the team, the post holder will work with colleagues, striving to constantly improve the student experience and positively deliver new initiatives to improve processes. The post holder will be expected to adopt a flexible approach, working at an operational level and contributing to the development of procedures, regularly working with the other Senior Assessment Officers, Assessment Managers and Head of Service, as well as other members of the Faculty Education Services and wider University teams.

The Assessment team are responsible for managing a high number of student and staff enquiries on a daily basis and supporting a wide range of tasks for our programmes and modules across the academic cycle. This includes, but is not limited to, delivery of exams, mark collation and marksheet production, setting up systems for coursework submission, delivery of poster days, supporting processes for mitigating circumstances, appeals and misconduct cases. The post holder also has a key role in ensuring systems, processes and data management are accurate, compliant and auditable.

This is a part time post (28 hours per week; 0.8FTE), and you will be offered an indefinite contract.