3rd Line Support Engineer

  • Salary:
  • Location: Fleet
  • Date: 2 weeks ago
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Job Category: IT Job Location: Fleet, Hampshire, United Kingdom 3rd Line Service Desk Engineer Salary Range - £(phone number removed) - £45,000.00 Office Location: Fleet Tier One are an established MSP located in Fleet, Hampshire. We service customers all over the country and other parts of the world, providing an outsourced IT department. We seek a talented and enthusiastic 3rd line engineer to join our team. The role will mainly be acting as a technical lead and escalation point for tickets as well as assisting 1st and 2nd Line engineers. Skill requirement Supply a high level of customer service Updating Customer information and infrastructure diagrams. Proactive Maintenance on servers and customers Owning, Managing and resolving 3rd line incidents, completing requests and change requests within SLA's Assisting as project resource with ongoing and future projects Onboarding new customers Acting as technical account manager for customers infrastructures Technical Ability Requirements Personability * Windows Server (Apply online only) * Exchange * Exchange/Office 365 - Implement/Architect/Administrate/Migrate * Azure - Architect/Migrate/Design/Administer * Hyper-V Fail Over Cluster/Administrate/Architect * Routers/Switches/Access Points - Design/Architect/Configure - HP/Cisco/Netgear/DrayTek * Firewalls - SonicWALL/Checkpoint/Fortinet/Cisco ASA * Port Security * DNS/DHCP/TCP/IP/VLAN/WAN/LAN/VPN * VOIP - Design/Implement/Architect * Advanced Troubleshooting * SharePoint Personability The right candidate will be invested in their own development personally and technically both inside and outside of the work place. They will have a \"Can Do\" attitude and be able to handle the pressure of an MSP environment while demonstrating a team focused attitude. They must be able to demonstrate high morals and a drive to help ensure the team below them as well as the company environment stays motivated and positive

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