Account / Project Manager

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Description:

Account / Project Manager – Maternity cover, 12 months FTC

Farringdon / Temp remote working

Salary: £30,000 – 35,000 per annum + Bonus 

Law Business Research are an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business.

We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds.

We are looking for a hybrid account and project manager (maternity cover), to join our Legal Careers Group team. You would be responsible for the scheduling and execution of development projects, development and content workflow and ensure the timely delivery of all products to our customers. 

Working alongside the commercial team, your role will have a direct impact on retention and renewal rates of our clients.

What you would be doing:

Plan the effective and timely addition development work to our tech sprint and support the commercial and development teams through the efficient management of the renewal season.
Ensure that all products sold/upsold by the commercial team are delivered to the customer on time.
Develop strong relationships with existing customers.
Ensure the customer experience is positive and product improvements are captured and shared with relevant teams.
Develop in-depth market and sector knowledge of clients and competitors that is shared within the division to enhance client experience and product development.
Collaborate with sales team on the creation of proposals and sales pitches for new products.
Update the CRM ensuring the information is accurate and reliable.
What we are looking for:

Degree educated.
At least 3 years’ experience in an account management or client services role, ideally within the legal or professional services market.
Track record of managing projects to a successful conclusion.
Proven track record in embedding products within organisations through strong customer services.
Strong communication skills across a range of stakeholders at all levels of an organisation, including senior management.
Experience with Jira or Trello, helpdesk software eg Deskpro, Zendesk and Doubleclick would be beneficial.
In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package:

25 days holiday
Private healthcare
Cycle to Work scheme
Season ticket loan
Wellbeing allowance
Pension
Life Assurance
To apply, please send your CV and cover letter explaining why you are suitable for this role. We look forward to receiving your application

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