Account Protection Specialist

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Pay rate: £10.00 per hour + monthly bonus

Assignment length: Temporary, ongoing

Hours: 35 hrs per week, Mon - Fri 08:00-20:00, Sat 09:00-18:00 and Sun 09:00-17:00 (3 week shift rotation)

Start date: Negotiable

Are you looking for an industry that offers a personalized approach to training and development and a fun environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have an exciting new opportunity for the right candidate to become an Account Protection Specialist, working with our client, a leading FTSE 50 Credit Card company, based in the heart of Brighton.

Responsibilities include:

Working on the Fraud team, investigating accounts
To protect card members and the business from Identity theft, along with minimising fraud loss exposure to the business by identifying accounts that were obtained through fraudulent applications, which are either pre or post approved
Identifying Customer Accounts that have been opened or taken over by fraudsters
Investigations into these potential ID fraud cases are crucial to prevent potential ID fraud, whilst ensuring we are following company processes and compliance
Spotting fraud trends and potential fraud rings that could be targeting the business and its customersPlease note that no formal customer training or financial background is needed for this role, as our client offers comprehensive training as part of your on-boarding.

Required skills:

Strong written and verbal communication
Fraud Experience/ Knowledge
Ability to work with sensitive information
Ability to work in a fast-paced metric driven environment
Proficient at multitasking and navigation in a Windows environment
Demonstrated ability to work both independently and in a team environment
Customer service experience with exceptional listening and relationship building skills is an advantageIf you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment with like-minded people then apply here today
Role: Account Protection Specialist
Job Type: Temporary
Location: Brighton, East Sussex,

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