Upon starting, you will have 15 hours in the showroom and additional colour consultations. Once demand has increased, this will convert to a field-based Colour Consultant role. Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper using only the finest quality ingredients and an eco-friendly water base. Today the unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out, around the world. With more than 60 showrooms worldwide and a global network of stockists, we’ve never forgotten our local Dorset roots. The key to our success is our passionate craftsmen, showroom teams and support functions who ensure that our customers have an excellent experience at each stage of their journey with us. The role of a Farrow & Ball Colour Consultant is to provide an in-home & online colour consultancy service that adheres to Farrow & Ball standards, whilst meeting the customer’s needs and providing an excellent service. What we expect from you Colour Consultancy Visit customer’s home (business, commercial space etc.) to advise and devise appropriate colour schemes (paint & paper) for customer’s requirements. Produce detailed specification to include chosen colours, wallpaper, quantity, finishes, and third party/licenced products and costings. Manage the end to end customer journey ensuring appropriate pre- and post-visit follow up, facilitation of post consultancy orders, early resolution of queries or questions. Sell the colour consultancy service and maximise sales of F&B products. Undertake regular visits to showrooms to ensure the colour consultancy service is promoted, and to keep up to date with new products, training and F&B campaigns and initiative. Virtual Colour Consultancy Offer Virtual Colour Consultancy service where appropriate ensuring high standards and behaviours. Engage with customers over an online portal to deliver a virtual ‘in-home’ décor service as required by the client. Adapting pre- and post-visit practices to effectively support a Virtual Colour Consultancy. Showroom Fulfil duties of a Showroom Assistant during your showrooms hours, and: Train new team members to instil general interior design knowledge. Attend and assist in local marketing and event exercises, in line with the marketing calendar. Regularly update the colour consultancy corner of the showroom. Skills, Knowledge and Experience Technical Skills Strong sales acumen – able to close, maximise sales and identify growth opportunities Interior Design – able to create inspirational spaces and be aware of trends and influencers across all platforms Product Expertise – excellent understanding of F&B products, history, manufacturing, and brand Technical Expertise – understanding structures, lighting, substrates, spatial awareness Knowledge Understanding of the F&B points of difference and value for money messaging Understanding of different property types, periods, locations etc Understanding of colour psychology and translate these to F&B colour schemes IT proficient – Microsoft Office, iPad, CRM, sales systems, and Outlook Diary Management Ability to read and understand architectural drawings Behaviours Authenticity – able to communicate visions and plans in a way that is appropriate to the individual customer’s experience and requirements, whilst listening and asking insightful questions Relationship management – create and maintain effective working relationships with stakeholders Planning & prioritisation skills – organised and able to manage workload effectively Experience & Qualifications Experience in sales Industry accreditation, professional membership or qualification desirable Other requirements Can travel to consultations and have flexibility to cover weekends and evenings Full, clean driving licence with own car and business insurance What you can expect from us A competitive salary, reviewed annually based on individual performance 24 days’ annual leave which increases with length of service (plus bank holidays) Group Pension Scheme, matched by F&B Generous staff discount on F&B products Access to Perkbox, our retail discounts platform Employee Assistance Programme with 24/7 support Employee Share Plan Company Sick Pay Enhanced Maternity and Paternity pay Life Assurance Refer a Friend scheme Cycle to Work scheme Season Ticket Loans for travel We are an equal opportunities employer.
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