Complaints Officer

Details:
  • Company: Company Name
  • Salary:
  • Category: Construction and Property
  • Location: London
  • Date: 1 month ago
This job offer is no longer available. See below for similar jobs:
Register
Description:

Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team.

Responsibilities:

Co-ordinate complaints allocated to the contractors
Work closely with the team, with contractors and have some contact with residents usually on the telephone and email. The role is flexible and will require completion of a range of administrative tasks to help deliver the services that the team is responsible for.
Monitor progress on contractor complaints turnaround and support the team to manage a quick turn around of enquiries.
Provide the Compliance Contract Manager and Contract Delivery Managers with business and performance data
Provide support for Contract Officers who are out of the office or on leave, or who need general assistance with a large project.
Support the team in achieving servicing compliance targets including attending Court/providing legal admin where required.
Log, distribute and monitor letters and emails sent to team members including complaints.Key skills:

Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.

Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.

Take responsibility for your own learning and development

Excellent PC skills including Microsoft Word and Excel, email and calendar systems

Excellent verbal and writing skills

When applying for a job, do not provide bank account details or any other financial information. Never make any form of payment. WhatJobs is not responsible for any external website content. Report this job

Email me jobs like this

Enter your email address and we will send you Construction and Property job alerts London ()

Your browser does not support Cookies or JavaScript or this option is turned off in your browser settings.

How to enable Cookies and JavaScript

Your browser is out of date!

Update your browser to view this website correctly. Update my browser now

×