Croydon - Used Car Sales Executive

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Job Description Description At Mercedes-Benz, our aim is todeliver the best, or nothing. Our people create a real customer focus,delivering customer delight through our products and services. Ours is afriendly, collaborative and fast moving business where we work together to delivergreat things and thrive in an environment which encourages innovation andsupports personal and professional growth. We are currently looking for a Sales Executive (Used Cars) to be based at our Croydon site. UsedCars are an essential part of the Mercedes-Benz UK business, providing a firstclass offering to individuals looking to drive away one of our exceptional carsat a competitive price. Your role as aSales Executive is to be on the frontline, providing a first class face-to-facesales experience for our customers in order to maximise profitability for thebusiness. Whether it be selling the carsthemselves, or our market leading finance, insurance and ancillary products,you will be the face of the business for every customer you interact with. With a highly competitive OTE andmarket leading basic salary (£19,287), this is a fantastic opportunity forsomeone to join the UKs number one premium automotive brand as we continue togrow each year. If you are looking for anopportunity to sell a fantastic product, in a great business offering marketleading professional and personal development as well as a great workingenvironment surrounded by great people, click apply now! YOUR ROLE The key focus of this role is simple– selling cars! For the last 2 years,Mercedes-Benz were the number one premium automotive brand based on unit salesso it crucial that you help us to remain at the top. You will be the face and the voice of thebrand, welcoming, advising and supporting customers through their journey towardspurchasing a used Mercedes-Benz Car. You will deliver exceptionalcustomer service as you contact existing and passive customers, maintaining anopen customer file in order to maximise sales leads and ultimately convert tosales. You will be a product expert whocan comfortably hold in depth sales discussions with prospective customers –providing information and advice on not only vehicles, equipment andaccessories, but also our finance, insurance and ancillary products (eg servicepackages). The way you conduct yourselfduring these discussions is critical to your success. Maintaining an exceptional level of customerservice will drive not only satisfaction but also long-term loyalty andretention. Other key responsibilities inthis fantastic role include: Promoting sales both within the showroom andoutside of the sales area Developing, establishing and fosteringcontacts within all business departments to support sales Welcoming, advising, calling on andsupporting customers Concluding sales contracts and making anyrequired amendments in line with the Mercedes-Benz Retail Group sales process Managing orders in progress and supervisingorder processing Maintaining company standards and controls Handing over vehicles to customers Continuousplanning and targeting of the acquisition of new customers Supporting withthe design of exhibition space, product placement and sales events Recording customer satisfactionand initiating relevant measures ABOUT YOU We are looking for anexperienced Sales person, preferably with experience within the automotiveindustry or within a high value, premium retail sales environment. Other skills and experiencerequired for this role include: Previous completion of sales training,ideally in the automotive industry, or within a high value retail salesenvironment Excellent listening and communication skills The ability to follow a structured SalesProcess A genuine passion for the delivery of firstclass customer service An interest in the automotive industry wouldbe desirable Onoffer Aside from a highlycompetitive salary and commission structure, which rewards personal andbusiness success, you will be able to drive your ownMercedes-Benz. You will also receive access to our excellent pension scheme as wellas discounts on holidays, shopping, insurances and lots more. Our process Once you hit apply, there is a short, 10-minuteapplication form to complete. Pleaseensure you attach your current CV when applying alongside an indication of yoursalary expectations. The Mercedes-Benz recruitment process reflects ourobligations under relevant UK legislation. Whilst all applications arecarefully considered, we are only able to progress applications from candidateswho have the right to work in the United Kingdom. Managingyour data We care about your personal data. The General Data Protection Regulationprovides you with more control and by submitting an application to us, weconsider this to be an agreement to process your personal data in support ofour recruitment and selection process. Your application data is held within our secure applicant trackingsystem called Taleo - you’ll be given access to a candidate zone in this systemwhere you can monitor and manage your application and see status updates. We will communicate with you, by email orphone, throughout the recruitment process so that we can keep you updated andinform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you areregistered in Taleo and it’s possible your details may be returned in searcheswe conduct for new positions and we may contact you by email to let you knowabout them. We will retain your personaldata for a maximum 6 months following the last change in your applicationstatus, after which time, your account would be deleted. 

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