Customer Profiling Executive
- Company: Gala Coral Group
- Date: 1 month ago
You could say diversity is key - we do! That's why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to apprentices, and juniors to seniors - we have it all. Bring your people focussed mindset to a business that makes sure our colleagues are at the forefront of everything we do! The Customer Profiling Executive will contribute to achieving Trading financial targets, profiling customers using agreed process to maximize performance as measured by KPI's for Actives/ Turnover and Revenue This role will assess activity both real time and retrospectively using effective Bet Notes to support quality of Stake Factor decisions Requirement to meet SLA's as set by Head of Customer Profiling/ Customer Profiling Manager for actions/ email responses to other Trading functions Key Responsibilities • Profile customers using agreed Customer Grades • Add insight to customers/ bets using effective Bet Notes both real time and retrospective • Use Preports/CSM to identify potential RG/AML issues and communicate as required • Highlight to appropriate Teams irregular customer activity driven by pricing/integrity issues • Respond / escalate Integrity matters using IBIA Portal • Engage with Trading Support to Identify / follow up on Event Escalations including management of Palpable Error activity • Use scheduled reporting to profile Customers • Action/ escalate Customers hitting Max Bets • Create and distribute end of day summary of significant Customers • Add Bet Notes to support internal Governance procedures • Maintain relationship with Trading Teams using Phone/ Teams/ Emails • Collaboration with other functions where crossover ( Fraud/ CS/ Marketing) • Execute review and Stake Factor changes for International Customers • Ensure all activity meets Compliance requirements Specialist Skills and Experience Required • Understanding of Liability and levels of Exposure in Digital Sportsbook • Numerate and able to apply in work place • Minimum 2 Years in a Digital Sportsbook environment • Understanding of Liability and levels of Exposure in Digital Sportsbook • Intermediate Level Excel Additional Information We think everyone should work for a business that acknowledges you have experience and value and you'll be part of teams that ensure skills are nurtured, developed and invested in. If you're looking for an inclusive, supportive and progressive environment to develop - come and join us. For the good of entertainment. Apply now! About The Company As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief , we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What's Right, all For The Good Of Entertainment.
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