Customer service advisor

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Customer service advisor \n \nWe're looking for a confident and enthusiastic Customer Service Advisor to support our local bus services in the South West.\n \nYou would report into our Marketing Manager to maintain and improve customer services and communications through social media, telephone, email and web based channels, always ensuring social media and online content is on brand. Working in our busy Exeter based Customer Experience Centre, you'll work within a team of customer service advisors and act as the first point of contact for all customer enquiries including but not limited to; service enquiries, lost property enquiries andticket enquiries. \n \n Key Tasks \n \nTo work on a shift basis in the customer service support room to be the first contact point to help with customer enquiries. \n \nTo log complaints on our EP Morris system for depots. Produce monthly statistics for management\n \nTo answer the phone in a professional manner at all times and help the customer with their enquiry through to resolution, escalating when required \n \nTo respond to customer email enquiries, sourcing correct and relevant information and responding in a professional manner at all times.\n \nTo respond to enquiries made through the company social media channels, ensuring that responses are provided within guidelines set by the UK Bus Social Media Policy. \n \nTo respond to complaints made to the company and escalate these when required, taking into consideration the individual circumstances and events of each complaint. \n \nIdeally possess or develop a knowledge of the Stagecoach South West network of services\n \n Skills \n \nConfident and outgoing person with excellent overall communication skills with a good customer focussed attitude\n \nHave the ability to use initiative to cope with the diverse set of customer requests that come in daily\n \nHave excellent pc skills including proficient use of Microsoft Excel, email and social media \n \nBe flexible in their approach to be able to react to the dynamic side of the role no two days are the same \n \nHave an eye for detail\n \nGood organisation skills and comfortable working in a busy environment\n \nConfident in using various social media channels\n \nGood standard of written English

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