Customer Service Representative

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Description:

Customer Service Representative

Financial Care Assistant, Glasgow

Salary: £18,250 + excellent benefits

Full Time 36 hours

Great service isn't just about the day-to-day things. Doing the best you can for customers also means making a real difference when they need it most. So this job isn't just arranging payments, it's about doing everything you can to help customers turn things around and get back on track. Therefore our client Tesco Bank are looking for truly customer service focused colleagues to work within their Financial Assist department in Glasgow city centre.

As a Customer Service Representative within Financial Assist department, you will provide first class quality service and be committed to helping customers at every stage of their interaction with us. Working in both inbound and outbound channels, you'll take ownership of issues, using your negotiating and influencing skills to work with customers experiencing difficulties to arrive at appropriate payment solutions. You'll join a team that's essential to business and to developing and building effective relationships with customers.

As well as a passion for delivering excellent customer service you'll have fantastic communication & listening skills, strong work ethic and enjoy working as part of a team. You'll be fully comfortable using a computer, be resilient and have a 'can do' attitude. To support you in your role, you'll receive exceptional training and development.

Key Responsibilities for Financial Care Assistant:

Provide a first-class quality service and be committed to helping customers at every stage
Working in both inbound and outbound channels you'll take ownership of issues
You will use your negotiating and influencing skills to work with customers experiencing difficulties to arrive at appropriate payment solutionsWhat we are looking for:

Minimum of 6 months strong Customer Service experience (If you have Collections & Recoveries / Financial Assist experience - that is a bonus!)Benefits:

You'll receive exceptional training and development to support you in your role
25 Days holiday (plus additional 8 days for Bank Holidays)
Contributory Pension Scheme
Childcare voucher Scheme
Discounted Insurance Products
Privilege discount card & share save scheme.:Shifts:

Fully flexible Monday to Friday between 11am - 9pm

OR

Fully flexible Monday to Saturday between 8am - 6pm (1 Saturday in 3 weeks)

Training will be Monday to Friday 9am till 5pm x 2 weeks.

If this sounds like the right role for you and the next step in your career, click the 'apply now' button.

Succssful candidate must pass a Credit Check & Disclosure Scotland.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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