Customer Service Support Coordinator
Are you looking for a career that matters? We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We're looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world. Learn more about how Baxter is At the Intersection of Saving and Sustaining Lives. Summary We are currently looking for a Customer Service Support Coordinator to join our high performing team in Northampton on a full-time, permanent basis. As a member of the Customer Service Support Coordination team, you will be required to help coordinate and manage the therapy cost process, including Homecare pricing maintenance. The role will be working from Monday to Friday between 9:00-17:00 Essential Duties and Responsibilities To support maintenance and implementation of therapy billing To support Customer Service with the coordination of the monthly therapy cost process To help identify and progress improvements in the therapy cost process. To capture additional charges identified in CS contracts To help resolve pricing issues - raise relevant credit / debit notes To maintain and add new functionality to relevant Databases. To check daily audit reports To produce monthly KPI's as requested To provide daily audit reports ( Siebel / Cognos ) To support colleagues in supply of information / reports for customers To act as a system expert to support Customers Services department To provide system support and maintenance To action back order releases to trip To monitor inventory levels to prioritise orders to avoid back orders. To create reports to identify patients affected by low inventory levels. To control and short-ship orders - communicate to CS team To attend low inventory conference calls To support FCA actions To provide reports to identify de-activate shipto accounts in JDE To support account creation ( JDE ) To process customer bona fide checks To produce mail merge communication for bank holiday communication To extend route / jde calenders each year. Qualifications and Experience Microsoft including Advanced Excel : Advanced Access Database Skills : Sequel : Visual Basics Customer Services Experience: Cognos / JDE / Siebel/ Sales Force #IND-UKOPS Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.
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