Digital Content Operations Lead

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Location London, London, United Kingdom Job Type Full time This site is for Residents of Europe, Middle East, Africa, Latin America & Asia Pacific.Residents of the United States, Canada & Puerto Rico, please click here . Job DescriptionPosition OverviewUK technical Subject Matter Expert (SME) and Point-of-Contact (POC) for the management, security and governance of all UK digital content and assets.Responsible for the implementation of UK plans to optimise use of Global/UK content through central initiatives and tools, e.g. Digital Asset Management (DAM) tools, Assembler, ‘BOT’ technology.Responsible for digital content stewardship, ensuring quality controls, governance, effective tagging and validation audits are in place and adhered to. Final form validation of tagging, content, components and links.Perform the duties of ‘Digital Content/Asset Liberian’ to include file maintenance, access and licensing across internal systems (e.g. Promo-Mats) for marketing teams and third-party agencies. Develop documentation to support process understanding and provide training/assistance as required.Provide in-house Digital Publishing (DP) support/guidance for marketing teams/third-party agencies (without dedicated DP resource), including HTML coding, User Experience (UX) design, e-Mail development and use of DAM Global tools.Co-ordination with third-party agencies regarding artwork creation and adaptation.Ensure the secure large file transfer, asset and (Intellectual Property) IP storage and security with third-party agencies.Key A technical Subject Matter Expert (SME) and Point-of-Contact (POC) for the management, security and governance of all UK digital content and assets.Implementation of UK plans to optimise use of Global/UK content through central initiatives and tools: Modular Content; UK Portal;Assembler (e-Mail creation)‘Bot’ technologyAsset Librarian and Content Steward respons content and components (ensuring agencies are upskilled)Rights managements and licensesApprove components for useQuality and governanceAuditing and validation of systemFile maintenancePortal management, publishing and organisationProcess documentationTraining/assistanceProvide in-house Digital Publishing (DP) support/guidance for marketing teams (without dedicated internal DP resource) to designHTML codingUX designe-Mail automation testingUse of DAM Global toolsCreative third-party agency asset stewardship onboarding and management to and coaching for Digital Publishers, UX Designers and Creative agencies.Our Company POC/SME for third-party agency users re. guidance, governance and process requirements for publishing digital content.Locate, package and transfer artwork files. Artwork retrieval from decommissioned agencies.Implement Quality Control measures to ensure adherence.Support e-Mail initiatives to automation testingUpdating Our Company’s Templates inc. Polls/Survey functionalitye-Mail automation guides for Digital PublishersEnsure the secure large file transfer, asset and IP storage and security with third-party agencies through Engage Zone.Knowledge RequiredKnowledge and understanding of Veeva Promo-Mats, processes and SOPs Understanding of Marketing and Sales Procedures across all channelsBusiness knowledge and networking with other technical functions and Creative agenciesUnderstanding of Our Company’s internal processes (see below)HTML coding and UX design expertiseAdobe Creative Cloud Studio expertisePromotional Material Lifecycle (PML) project understanding and technical interdependenciesSystems knowledge (An understanding of Our Company’s internal systems and processes is desirable but not essential as training will be provided as required):Veeva Vault/Promo-Mats, Data Asset Management (DAM) toolsSalesforce Marketing Cloud (SFMC)/Litmus (e-Mail testing platform)Our Company Connect, Website and WordPressJanrain/Consent HubSkills and Competencies understanding of the range of Global tools available to support DAM initiativesAbility to convert technical processes to Business usable documentation and work-flowsExcellent communication/Presentation Skills, e.g. simplifying/adapting technical processes to better inform Business stakeholdersAbility to work through ambiguity and uncertaintyAbility to liaise across IT, Business functions and third partiesSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularR relocationVISA Sponsorship: Travel Requirements: No Travel RequiredFlexible Work Arr :Valid Driving Material(s):Number of Openings: 1Requisition ID:R81107 Email this job to: Your name About Us We are one company, but we operate under two different corporate brand names. ​​​​​​​We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States, Canada & Puerto Rico. We are known as MSD everywhere else. Not ready to apply? Join our Talent Community to stay connected and receive updates on the latest job opportunities. Sign up Now Get tailored job recommendations based on your interests. This careers website is intended for Residents of Europe, Middle East, Africa, Latin America & Asia Pacific. Residents in the United States, Canada & Puerto Rico, please visit this Careers website . Information on this site is for the purpose of presenting career opportunities at our organisation and give our audience a view of our culture, diversity and growth opportunities.Our Company is an equal opportunity employer, proudly embracing diversity in all of its manifestations. Reporting on our commitment to society, people and communities around the world An initiative to create a world where no woman has to die giving life The global animal health business unit of MSD

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