Hands on Helpdesk Manager

  • Salary:
  • Category: Information Technology
  • Location: Cambridgeshire
  • Date: 2 weeks ago
This job offer is no longer available. See below for similar jobs:

Hands on Service Desk Manager - VMWare - Microsoft Server - Windows OS - Hyper-V - Peterborough - £30k - £40k

A well-established Managed Service Provider based in Peterborough requires an experienced and ambitious Service Desk Manager to manage a team of technical engineers with ranging skillsets, propose process and system changes where necessary and work closely with Service Delivery Manager to ensure optimal performance. This person is responsible for the prioritising and organisation of work, staff and dealing alongside hands on support whilst managing Projects.

This role has come available due to the extensive growth of the company due to their ranging clientele, below is brief synopsis of the skills needed for the position, if you are ticking the boxes then apply to receive further information on the role and a full list of the skills and daily duties.

Suitable candidates should show some of the following:
** Proven people management skills, working with SLAs, Service Levels, KPI's and ISO Standards.

** Experience of managing projects, Budgets and ranging service des engineers
** Proven experience building, developing and improving a successful service desk in an office environment.
** Strong customer service skills and ability to develop teams

** Draytek Firewall knowledge
** ITIL Knowledge (Desirable)
** Good understanding of Windows, Exchange, Office 365, VMware, Hyper-V, DNS/ DHCP, Microsoft Server
** Experience with a range Service Desk Monitoring tools

** ITIL Certifications

This is a very brief outline of the role, please apply to receive the full job description. If this sounds like the role for you then send your CV through now for more information and a chance at interviewing for this role. Alternatively, give me a call on (phone number removed) or email me at

Service Desk Manager - VMWare - Microsoft Server - Windows OS - Hyper-V - Peterborough - £30k - £40k

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy

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