IT Onsite Technician

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IT On Site Technician Location: Birmingham Salary details: £22,500 - £24,300 per annum + career average pension scheme + other benefits Vacancy type: Permanent Hours per week: 37.5 hours per week Closing date: 10:00 am on 10 th December Interview dates: ASAP - Early applications are encouraged; we reserve the right to close this vacancy if we find the right candidate. About the role: Joining the Birmingham IT Team, which includes schools like Ark Boulton, Ark Kings, Ark St Albans, Ark Tindal and Ark Victoria. You will work with the schools and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA's and KPI's as defined. About you: Demonstrable experience working within a school or other related environment. Able to put the end user at ease and deal sensitively with issues/complaints. Able to collaborate with others to achieve high standards of end user satisfaction. Act as a point of reference for queries from other team members. Use expertise to reach effective resolution and prevention of future incidents. Understand the need to adapt your style to suit the end user, communicate in a clear and confident manner. Demonstrate a proactive approach in building relationships with others. Able to quickly modify priorities and actions to meet end user/management requirements. Put current processes to the test and think of a better way; document the process, utilise and share. Technical experience of receiving and resolving issues in IT within schools across a range of devices. Experience of identifying and resolving issues relating to the following: Windows, iOS, Mobile Device Management, Chrome devices, printers and print management solutions, projectors, IWB's and other interactive teaching technologies, internet and network connectivity, wireless and local area networks, email, Sharepoint, School Management Information Systems (Bromcom/Scholarpack), software distribution using automated tools (SCCM), school-based software/applications, active directory. Excellent analytical skills when identifying issues A logical approach to problem solving and coordination of the information gathered to assist the technical team where necessary Excellent customer service skills and the desire to provide a professional IT service to schools Liaising with 3 rd party suppliers About us: Ark is an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education, and real choices in life. In the UK, we are a network of 38 schools, educating around 27,500 pupils in areas where we can make the biggest difference. Through Ark Ventures, we incubate, launch and scale initiatives that address some of the most intractable issues in education and society, both in the UK and around the world. We offer: 27 days annual leave plus bank holidays. Rising to 29 days after 2 years of service and then again to 30 days after 3 years of service Flexible/ Agile working We are committed to providing high-quality professional learning throughout your career with us and offer a variety of training sessions and experiences designed to meet your needs Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans of up to £5,000 available for season tickets or a bicycle and gym discounts offering up to 40% off your local gym How to apply: Apply with a CV and cover letter on our online recruitment portal. For a confidential discussion please contact by an email. Early applications are encouraged; we reserve the right to close this vacancy if we find the right candidate. Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check.

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