IT Service Desk Analyst

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IT Service Desk Analyst Service Desk Technical Support Analyst Your new company Hays is working with a world leading firm based in Milton Keynes Your new role You will be a key point of contact on any technology related process, application or device, and will provide first-level technical phone support by diagnosing, reporting and resolving hardware and software issues. Key responsibilities install, maintain and troubleshoot hardware and softwareTo reconfigure and perform system upgrades as requiredTo log all issues with the appropriate documentation To monitor and escalate issues until resolution The shift pattern for this role will be between 7am - 5.30pm Monday - Friday Please note this role is applicable for PAYE only. What you'll need to succeed Experience of working in a similar capacity within a service desk/call centre environment Technical troubleshooting experience To be familiar with a variety of the field's concepts, practises and procedures Excellent verbal and written communication skills Bachelors degree in computer science or equivalent is desirable What you'll get in return A fast paced and challenging role with a well renowned company What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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