IT Support Analyst

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IT Support Analyst - Altrincham IT Support Analyst - Troubleshooting/Support Roc Search are currently recruiting for an IT Support Analyst to join a highly successful team working for a leading software house in Altrincham. The successful candidate would join the existing support team of 2 people. Your team will be responsible for supporting the external clients via remote/troubleshooting support on their bespoke software, as well as supporting the internal infrastructure. With this position they don't tend to get loads of support tickets, the tickets are often more in depth and take longer to solve. You will attempt to solve every ticket you receive, but of course there is an escalation point. This is a fantastic opportunity to delve into a varied role with an opportunity to learn and develop yourself. This role also gives you the chance to learn about other parts of the business, as they are keen to expand their staff's capabilities and train them up to expand your technical skills if you have an interest in that. Essential skills include experience with: Troubleshooting background Background in IT Good client facing/customer service experience An interest in networking Advantageous skills include experience with: Basic networking experience This is an excellent opportunity for the successful applicant to gain exposure to a software house who can give you the chance to expand your skills with great rewards. Apply now for immediate consideration. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.

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