Multi Trade Chargehand (SO2)
Post Title and Number: Multi Trade Chargehand
Present Grade: SO2
Dept: Property Services
Service/Section/Team: Property Services – Housing
Reports to (title): Repairs Manager
Purpose of the Role:
To be responsible for completing a range of Repair & Maintenance work for tenanted and voids properties to a professional standard and highly productive level, acting with minimum supervision and a large degree of self-management.
To deputise for the repairs manager and assist in the operational management of the works under their control.
To carry out pre and post inspections and ensure repairs are completed in accord with repairs policy and quality standards.
To provide support and technical guidance for a team of Multi trade operatives to maximise the productivity and resident satisfaction for the resident.
To undertake a range of repair and maintenance works demonstrating proficient level skills and experience across a range of trades; Carpentry, Plumbing, Decorating, Plastering and Tiling (wall and floor), in addition to a qualified home trade. Using this wide range of skillsets to resolve arising issues during repair and maintenance work, referring only complex or extensive work to the relevant trade specialist.
Carry out a range of specified works both as an individual craft professional or as a member of a multi-skilled team, refurbishing properties Undertake inspection activities as directed by Supervisor/Management and when required by management to assist in emergency call outs (for example as a result of bad weather, vandalism, fire etc.) Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions.
Work in a range of properties throughout the borough, including occupied tenancies and offices and unoccupied buildings, completing specified works to a high standard of excellence in terms of completion of jobs and with customers/clients.
To deliver a consistent standard of excellence in terms of repair and maintenance work. The role holder will be a front-line representative of Enfield, working within the community in customer/client’s homes and other Council properties. This requires the role holder to possess a high degree of professionalism and integrity.
To operate all post and service related IT hard and software. Including mobile technology to aid modern ways of working and gathering and recording data for information systems and inventories
To comply with customer care guidelines and initiatives and carry out all duties in accordance with the council’s approach to public sector equality duties. To be responsive to priorities based on resident need and vulnerability and corporate policy.
To promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholder’s involvement at the heart of the service.
To carry out work in accordance with Construction (Design and Management) Regulations 2015.
To participate in a CPD programme, including statutory training, to maintain and improve individual skills, expertise and knowledge.
Participate in the emergency service of the division involving standby attendance and working outside normal hours.
To plan, identify and allocate required materials and resources whilst maintaining stock impress, plant and equipment to effectively complete required works
This is a physically demanding role. The role holder will be expected to climb ladders, use scaffolding, work at heights and in confined spaces, lift and move heavy objects, tools and materials safely and undertake other tasks as necessary for the completion of the work with a high regard to health and safety to themselves and others.
To ensure compliance to Health and Safety rules and regulations in all work activities, including: wearing and utilising PPE (Protective Personal Equipment), maintaining the PPE, adhering to method statements and risk assessments, and participating in the development and maintenance of Safe Systems of Work
Percentage of Time (%)
Carry out a range of specified works both as an individual craft professional or as a member of a multi-skilled team, refurbishing properties Undertake inspection activities as directed by Supervisor/Management and when required by management to assist in emergency call outs (for example as a result of bad weather, vandalism, fire etc.) Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions. 80%
Work in a range of properties throughout the borough, including occupied tenancies and offices and unoccupied buildings, completing specified works to a high standard of excellence in terms of completion of jobs and with customers/clients
To assist the manager in the operational management of a team of multi-trade operatives to deliver a consistent standards of excellence in terms of repair and maintenance work. The role holder will be a front line representative of Enfield, working within the community in customer/client’s homes and other Council properties. This requires the role holder to possess a high degree of professionalism and integrity.
Communicate with a high degree of accuracy (both written and verbally) to Management/Officer and work colleagues. Providing residents and client officers with technical advice and information relating to the safe operational of the installation, to enable implementation of good practice relating to efficiency and whole life costs.
To be responsible for and drive an allocated vehicle fitted with a global positioning satellite (GPS) / fleet management system (Telematics) in line with agreed corporate policy. The role holder is required to ensure that the vehicle is safely and correctly driven and all plant and materials are safely stored. The role holder is also responsible for the content of the vehicle at all times while in their possession and is required to ensure the security of all materials and tools and that no equipment is kept in vehicles over night.
Willing to participate in the emergency service of the division involving standby attendance and working outside normal hours.
Any other duties reasonably requested by management
Carry out all accountabilities in compliance with the Council’s Policies and Procedures
Key Relationships (Internal and External):
Manage the information collected from site and ensure that there is good proactive communication between the relevant teams and information is provided in the required timescales.
Manage stock purchase and keep clear records informing van stock.
Consult with the relevant staff within Customer services to inform of safeguarding issues or wrongful use of council stock.
Liaise with repairs team to help identify trends or preventative maintenance plans
Customer Services Team, Repairs Team & Housing Management Team – to be the first point of contact for information regarding the team and either answer the query on ensure it is sign post to the right person.
Contractors – To raise orders for
KNOWLEDGE, SKILLS & ABILITIES
Knowledge and skilled in delivering repairs and maintenance in main trade and skilled and proficient in associated trade skills to enable a high standard of resident satisfaction.
Experience of using hand held PDA devices for the recording of worklflows
Demonstrable experience of working in the building and trades industry delivering repairs and maintenance works in a multi skilled approach to social housing
Experience of working within diverse communities of all abilities
Experience of working independently making decisions required for the completion of jobs
Experience of working within teams
Experience of carrying out supervisory quality control post inspections in accord with a quality framework, for a team of staff and contractors carrying out complex repairs.
Demonstrable experience of customer service matters while working with customers in the community
Understanding of the concept of Value for Money and right first time working.
Working knowledge of current building regulations, construction industry safety regulations,
relevant British standards and codes of Practice
Ability to diagnose and report larger repairs
Good H&S knowledge and ability to report issues
Safeguarding awareness and ability to report issues
Excellent customer service skills.
Full driving license
Up to date knowledge and understanding of relevant legislation, regulatory framework particularly in relation to Local Government compliance.
Clear understanding of repairs and maintenance process
Familiarity with Nat Fed SORs associated with the repairs and maintenance.
Qualified to HNC or completed a recognised craft apprenticeship NVQ/City and guilds or equivalent.
Ability to demonstrate a high level of literacy including excellent written English
Additional information about the process
Nature of reporting relationship between post holder and line manager
Post Holder will make cold call appointments daily (number to be determined) in a pre alerted area
Post holder will report daily on repairs completed, repairs needed and safeguarding issues
Post Holder will be responsible for scrutiny of purchased stock and van care
Post holder will attend regular meetings to determine trends and best practice.
Equality and Diversity:
The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work.
Health and Safety:
The post holder shall ensure that the duties of the post are undertaken with due regard to the Council’s Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation.
For a more detailed definition of these responsibilities, refer to the current versions of the Corporate Health & Safety Policy, Group Safety Policy and employee information leaflet entitled "Health & Safety Policy; Guidance on Staff Health & Safety Responsibilities".
Corporate Health and Safety Responsibilities:
All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means:
1. Understanding the hazards in the work they undertake;
2. Following safety rules and procedures;
3. Using work equipment, personal protective equipment, substances, and safety devices correctly; and
4. Working in accordance with the training provided and only undertaking tasks where appropriate training has been received.
Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to:
Take part in safety training and risk assessments and suggest ways of reducing risks; and
Take part in emergency evacuation exercises.
Employees shall report all accidents, ‘near miss’ incidents and work related ill health conditions to their manager/supervisor/team leader.
Employees shall read the Corporate Health & Safety – Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council.
In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council’s Information Security Policy.
Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice:
Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will ensure that its recruitment policies and practices are robust, and that selection procedures prevent unsuitable people from gaining access to children, young people and vulnerable adults. All staff employed to work with or on behalf of children and young people in the Council must be competent.
All staff working with Children & Vulnerable Adults should be aware of, and share the commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults when applying for posts at Enfield Council.
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