Onboarding Analyst

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Onboarding Analyst Your new company Hays is working with a world renowned firm based in Milton Keynes Your new role Working on an initial 6 month contract, with the possibility of extension. You will be responsible for the successful onboarding and service desk support readiness for any new services or applications. Key responsibilities include: To manage the knowledge base through article creation and modification based on product onboarding and life cycles To represent the Service Desk on project meetings Conduct analyst new hire training, and to maintain and develop training materials, nesting with new starters in their first month of service To respond to project and onboarding requests, organising tasks, drafting communications, and providing status updates to ensure the service desk is ready to provide support ahead of go-live date To provide occasional service desk support through diagnosis, reporting, and resolving hardware and software issues Shifts for this role are between 7am - 5.30pm Monday - Friday Please note this role is PAYE only. What you'll need to succeed Experience of working within a similar capacity within a service desk/call centre environment Technical troubleshooting experience Familiarity with a variety of the field's concepts, practises, and proceduresExcellent written and verbal communication skills Bachelors degree in computer science or equivalent is desirable What you'll get in return This is a fast paced and challenging role within a well renowned organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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