Sales Support Officer

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At the cutting edge of Educational Technology (Edtech), EDINA designs, builds, and delivers software for students and teachers in Higher Education, Further Education and Schools across the world. With increasing demand for high quality online education services, EDINA is looking for a sales support officer to promote and sell our services to schools, colleges, and universities. As a member of the sales team you will have an exciting opportunity to expand your knowledge and experience in the growing and dynamic 'Edtech' market, bringing and growing your experience of digital, social media and telesales approaches. The University of Edinburgh is committed to equality and diversity and welcomes applicants from under-represented backgrounds. What we offer • Competitive salary • 40 days annual leave • Generous University of Edinburgh pension plan • Staff health and wellbeing programmes • Extensive learning and development opportunities including self-development time, internal & external conferences and training. • Fantastic & open network of professionals and subject experts within the University of Edinburgh As this role can be conducted remotely, and in line with government guidelines due to the Covid-19 pandemic, it will be home based until at least January 2021. The University of Edinburgh is closely following government advice & policy and will return to office based working when it is permitted. In line with this, the role will be based from Argyle House, 3 Lady Lawson Street, Edinburgh, when office working resumes. The role is full time, 35 hours/week. Anticipated interview dates are 15th and 16th October 2020. Closing Date: 9am GMT on Monday 28th September 2020. 1. Job Details Job title: Sales Support Officer School/Support Department: EDINA Line manager: Sales and Business Development Manager Location: Initially working remotely and then based in Argyle House, 3 Lady Lawson Street, Edinburgh when circumstances allow. 2. Job Purpose This post provides crucial sales support to our existing sales team. We are looking for a confident individual who is service and customer orientated and who will, above all, ensure that EDINA customers have a great experience. The post holder will be keen to develop an in-depth knowledge of sales, business development and technology within education and beyond. The role will undertake a high level of outbound sales and business development activities across a variety of channels to increase EDINA's outreach to Universities, Colleges & Schools. The post holder will leverage digital communications as well as telephone and social media to contact existing and new potential customers to inform them of EDINA's service offerings. 3. Main Responsibilities Business development & Sales Research - In line with the needs of the team, thoroughly research all market segments relevant to EDINA's existing and new products and services. The aim will be to provide the team with new contacts and networks across Higher Education, Further Education & UK and International Schools. (Approx 40% of time) Pro-actively engage with new contacts through phone, social media, webinars etc to introduce EDINA products and services. Gain a key understanding of the challenges and issues affecting educational decision makers and purchasers of edtech services through sales and other activities and sell solutions and benefits from a catalogue of EDINA products and services. Collect any customer feedback and regularly relay to the rest of the team. Support the help desk, to respond to and understand customers' needs. Pro-actively engage with existing and potential new customers via digital email campaigns providing comprehensive summaries of campaign results to senior managers. Promote and organise virtual learning events such as webinars, online training. Be responsible for and actively manage the twitter account (Approx 40% of time) Maintain the CRM system with accurate and up to date sales information. Produce sales & marketing reports on a timely basis to present to the sales team and senior management. Accurately update, maintain and create a sales pipeline by using the CRM system. (Salesforce) (Approx 20% of time) 4. Planning and Organising The post holder must have demonstrable planning and organisation skills. Critical to the post is the ability to: • Manage competing sales priorities such as contact research, outbound sales activity, meetings with prospects & CRM work. • Regularly communicate a changing work schedule to internal managers. • Create and deliver to deadlines around different projects, products, services and customer groups • Set and meet goals related to sales activity and external and internal communications. • Ask for help and assistance when needed 5. Problem Solving The post holder must show good problem solving skills with the ability to: • Listen to colleagues and customers to understand potential issues. • Understand and assess different interests of your internal and external customers. • Present valuable options and document agreements made between yourself and your stakeholders. 6. Decision Making Through close contact with the EdTech market, the post holder must closely monitor the changing needs of EDINA customers and communicate these internally. The post holder must use their best judgement to inform colleagues in services and other teams of shifts in requirements or any other pieces of feedback that the market is giving. 7. Key Contacts/Relationships Act as a key ambassador for EDINA to external customers and an important team member internally. Demonstrate the ability to forge new relationships easily with new contacts. 8. Knowledge, Skills and Experience Needed for the Job Essential • Degree in relevant subject or equivalent experience within a commercial environment, e.g. hands-on-experience in a similar or related role(s), with a track record of delivering sales • Experience/track record of the ability to quickly build rapport with new customers. Be motivated to promote and sell a variety of Ed Tech solutions and products. • Strong listening and sales skills to draw out customer needs and match and present benefits and solutions of the services on offer. • Strong networking skills with the ability to develop and chase down leads and close sales. • Excellent (telephone) Sales and Business Development skills. • Strong presentation skills, with the ability to clearly articulate as well as compose written messages in simple and compelling language, including comprehensive presentation of customer data. • Experience of using a CRM, including report generation and analysis. • Experience of delivering digital, social media telesales approaches, understanding the marketing and sales mix. Experience in/ desire to learn to deliver webinars, product demonstrations and other similar activities • Experience of email marketing campaigns Desirable • Strong interest or general knowledge in Geospatial industries, Computer/Data science. • Good working knowledge of cloud solutions and the value they bring to education. • Knowledge of the UK Education sector. • Visual story telling ability • Experience of online collaborative tools 9. Job Context and any other relevant information EDINA is a division within the Information Services Group of the University of Edinburgh. EDINA has approx. 30 FTE and is a dynamic and innovative place to work. An innovation and planning unit in Information Services, at the University of Edinburgh, EDINA is at the cutting edge of Educational Technology (Edtech). EDINA designs, builds, and delivers online educational technology services with an established reputation for excellence and over 20 years of delivery to customers in Higher Education, Further Education and Schools across the UK. With a best in class team of software engineers as well as product designers, and customer account team, EDINA is at the forefront of online & distance learning with over 500,000 service users globally. EDINA has expertise in geospatial & data science learning software and services. Application Procedure All applicants should apply online by clicking the apply link at the bottom of this page and submitting an up to date CV. The application process is quick and easy to follow, and you will receive email confirmation of safe receipt of your application. The online system allows you to submit a CV and other attachments. Anticipated interview dates are 15th and 16th October 2020..You will be notified by email whether you have been shortlisted for interview or not. The closing date is 9am GMT on Monday 28th September 2020. Right to Work In accordance with UK legislation the University of Edinburgh, as an employer, has a legal responsibility to prevent illegal working and therefore must check that all employees are entitled to work in the United Kingdom (UK). To do so, the University requires to see original documents evidencing right to work in the UK before commencement of employment and this is normally carried out at interview. Details will be provided in any letter of invitation to interview. For further information on right to work please visit our right to work website In the circumstances where the vacancy does not meet the UK Visas

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