47 Administration jobs in London
Administration Manager
Posted today
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Job Description
University of the Arts London (UAL) is seeking to appoint an Estates Administration Manager responsible for leading the organisation and provision of a full range of administrative services to our central estates team.
UAL is a global leader in creativity, innovation, and invention across the knowledge economy. Comprising six renowned Colleges and four Institutes across London, UAL continues to shape the future of art, design, fashion, communication, and performing arts. In the 2025 QS World University Rankings by Subject, UAL is ranked 2nd in the world for Art and Design for the seventh consecutive year, reaffirming its status as a creative powerhouse. With a vibrant, multicultural community of over 20,000 students from more than 130 countries, UAL fosters an inclusive and dynamic environment that nurtures the next generation of creative talent.
Now is an exciting time to be joining UAL to take up this role. A 10-year Estates Strategy has been developed which will see the delivery of new campuses for London College of Fashion (completed in 2024) and London College of Communication (to be completed in 2027) as well as a period of estate transformation across our existing portfolio that ensures the UAL estate is fit for purpose, sustainable and provides world-class facilities and experience to our students, staff and partners. Following the appointment of new Associate Directors in the areas of Estate Development and Facilities Management in 2024, we are now embarking on an investment in the team that will see the appointment to c.25 new roles in these areas.
Reporting to the Associate Director of Facilities Management this pivotal role ensures the smooth delivery of administrative support across the department. Leading a team of administrators the Administration Manager will be responsible for the organisation and provision of a full range of financial, secretarial, clerical and administrative services. You will work with colleagues to ensure a seamless service to the department, proactively assessing and identifying business and stakeholder requirements, building collaborative relationships and common understanding with key stakeholders to ensure that the service reflects the Estates business requirements.
We are seeking a proactive and highly organised individual with strong leadership and administrative experience. You’ll have a background in both office and team management, excellent communication skills, and a keen eye for detail. Confident with financial systems and Microsoft Office, you’ll be comfortable managing competing priorities and building effective relationships across a wide range of stakeholders.
The role offers a fantastic career opportunity for a problem-solver who thrives in a fast-paced environment and is passionate about delivering high-quality support services.
The Candidate Brochure can be viewed at UAL - Estates Administration M anager
For a briefing discussion please contact our retained advisor Sian Gardiner ( bal.com) at MRG. Applications should consist of a CV and covering letter.
Interviews will take place at UAL on Tuesday 28th October.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Administration Manager
Posted today
Job Viewed
Job Description
University of the Arts London (UAL) is seeking to appoint an Estates Administration Manager responsible for leading the organisation and provision of a full range of administrative services to our central estates team.
UAL is a global leader in creativity, innovation, and invention across the knowledge economy. Comprising six renowned Colleges and four Institutes across London, UAL continues to shape the future of art, design, fashion, communication, and performing arts. In the 2025 QS World University Rankings by Subject, UAL is ranked 2nd in the world for Art and Design for the seventh consecutive year, reaffirming its status as a creative powerhouse. With a vibrant, multicultural community of over 20,000 students from more than 130 countries, UAL fosters an inclusive and dynamic environment that nurtures the next generation of creative talent.
Now is an exciting time to be joining UAL to take up this role. A 10-year Estates Strategy has been developed which will see the delivery of new campuses for London College of Fashion (completed in 2024) and London College of Communication (to be completed in 2027) as well as a period of estate transformation across our existing portfolio that ensures the UAL estate is fit for purpose, sustainable and provides world-class facilities and experience to our students, staff and partners. Following the appointment of new Associate Directors in the areas of Estate Development and Facilities Management in 2024, we are now embarking on an investment in the team that will see the appointment to c.25 new roles in these areas.
Reporting to the Associate Director of Facilities Management this pivotal role ensures the smooth delivery of administrative support across the department. Leading a team of administrators the Administration Manager will be responsible for the organisation and provision of a full range of financial, secretarial, clerical and administrative services. You will work with colleagues to ensure a seamless service to the department, proactively assessing and identifying business and stakeholder requirements, building collaborative relationships and common understanding with key stakeholders to ensure that the service reflects the Estates business requirements.
We are seeking a proactive and highly organised individual with strong leadership and administrative experience. You’ll have a background in both office and team management, excellent communication skills, and a keen eye for detail. Confident with financial systems and Microsoft Office, you’ll be comfortable managing competing priorities and building effective relationships across a wide range of stakeholders.
The role offers a fantastic career opportunity for a problem-solver who thrives in a fast-paced environment and is passionate about delivering high-quality support services.
The Candidate Brochure can be viewed at UAL - Estates Administration Manager
For a briefing discussion please contact our retained advisor Sian Gardiner ( ) at MRG. Applications should consist of a CV and covering letter.
Interviews will take place at UAL on Tuesday 28th October.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Business Administration Coach
Posted today
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Job Description
A BPP Skills Coach provides primary support to our students and helps them navigate through the programme and prepare them for End-Point Assessment.
Our coaches also help students set and meet their own personal targets and develop a growth minds set though regular coaching calls.
BPP Skills Coaches have relevant industry experience to allow them to assess their student's knowledge, skills and behaviors against specific industry standards and provide feedback to help them develop.
Coaches are responsible for managing their students data and keeping accurate records of each interaction and signposting support services.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you will be undertaking the following responsibilities:
- Book and attend regular coaching calls and provide prompt feedback to assignments within SLA's.
- Maintaining accurate records of student interactions and progression.
- Ensure a high standard of written communication, demonstrating good spelling, grammar and punctuation.
- Help students identify development areas, set goals and establish plans to achieve them.
- Manage own workload and keep calendar up to date
- Work with students as required to help them to successfully complete the programme
- Effectively undertake any other duties as required
What experience you’ll need
To be successful in this role the following experience is essential:
Essential
- Experience coaching or training others.
- Experience in a administrative role with elements of customer service or stakeholder management
- Working under pressure to meet deadlines
- Able to work independently with minimal supervision.
- Problem solving skills and proven ability to work with autonomy.
- Experience providing developmental feedback.
- Confident with written communication and a good standard of spelling, grammar and punctuation.
Desirable
- Previous experience working in a coaching or assessing role
- Coaching, Teaching or Assessing qualifications
- Working in Higher education or with Apprenticeships
- Familiar with Microsoft Office applications
- Previous roles leading or supporting less experienced colleagues
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.
Business Administration Coach
Posted today
Job Viewed
Job Description
A BPP Skills Coach provides primary support to our students and helps them navigate through the programme and prepare them for End-Point Assessment.
Our coaches also help students set and meet their own personal targets and develop a growth minds set though regular coaching calls.
BPP Skills Coaches have relevant industry experience to allow them to assess their student's knowledge, skills and behaviors against specific industry standards and provide feedback to help them develop.
Coaches are responsible for managing their students data and keeping accurate records of each interaction and signposting support services.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you will be undertaking the following responsibilities:
- Book and attend regular coaching calls and provide prompt feedback to assignments within SLA's.
- Maintaining accurate records of student interactions and progression.
- Ensure a high standard of written communication, demonstrating good spelling, grammar and punctuation.
- Help students identify development areas, set goals and establish plans to achieve them.
- Manage own workload and keep calendar up to date
- Work with students as required to help them to successfully complete the programme
- Effectively undertake any other duties as required
What experience you’ll need
To be successful in this role the following experience is essential:
Essential
- Experience coaching or training others.
- Experience in a administrative role with elements of customer service or stakeholder management
- Working under pressure to meet deadlines
- Able to work independently with minimal supervision.
- Problem solving skills and proven ability to work with autonomy.
- Experience providing developmental feedback.
- Confident with written communication and a good standard of spelling, grammar and punctuation.
Desirable
- Previous experience working in a coaching or assessing role
- Coaching, Teaching or Assessing qualifications
- Working in Higher education or with Apprenticeships
- Familiar with Microsoft Office applications
- Previous roles leading or supporting less experienced colleagues
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.
Administration & Data Assistant
Posted today
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Job Description
At Insignis, we’re on a mission to revolutionise how cash savings are managed. Since 2017, we’ve helped thousands of clients unlock better returns, reduce risk, and take control of their cash, all through a platform built for simplicity, transparency, and impact.
We’re a fast-scaling business with offices in London and Cambridge, on a mission to transform the savings market. With over £32 billion in assets placed and partnerships with more than 50 banking institutions, we combine deep financial expertise with bold product thinking to bring innovation to a space long overdue for change.
We are seeking a highly organised and detail-oriented individual to assist in building distribution lists for sales outreach, maintaining existing data held in the CRM, and providing administrative support for the Sales Team. This role will focus on gathering accurate contact information for various financial advisory, accountancy, and charitable organisations. The ideal candidate will possess excellent research and communication skills and be capable of handling data management responsibilities, as well as providing organisational support for sales events and conferences.
Requirements
CRM Cleanup
- Identify a standardised job role for all existing financial advisory and accountancy contacts
- Map out operational teams and functions at existing introducer firms.
Build & Maintain Distribution Lists
- Research and gather accurate contact details of charitable organisations (name, phone number, email, address, etc.)
- Research and gather accurate contact details for existing introducer firms, including operational teams
- Organise and maintain up-to-date distribution lists in our CRM or database systems
- Ensure that the lists are segmented based on appropriate categories (e.g., role, org type, location).
Data Quality & Integrity
- Ensure that all data is entered and updated in a timely and accurate manner
- Perform regular audits and cleanups of the data to eliminate duplicates or outdated information.
Collaboration
- Work closely with team members to ensure that distribution lists meet project requirement
- Provide feedback on data collection methods and suggest improvements.
Administrative Support for Sales Events & Conferences
- Organise, plan, and book travel, accommodation, and registration for salespeople attending events and conferences
- Coordinate logistics such as transportation, catering, and equipment needs for events
- Maintain a calendar of upcoming industry events, conferences, and meetings relevant to the sales team
- Prepare and distribute event materials, itineraries, and schedules to sales staff
- Liaise with event organisers, venues, and suppliers to ensure smooth participation
- Track and manage expenses related to event attendance and provide reports as required
- Support salespeople with administrative tasks as needed to facilitate their outreach and event participation.
Required Skills & Qualifications
- Previous experience in an administrative role
- Strong attention to detail and accuracy in both data entry and verification tasks
- Strong organisational and communication skills with the ability to coordinate multiple logistics (travel, accommodation, registration, etc.)
- Ability to work independently and manage time efficiently
- Familiarity with Excel, Google Sheets, or similar tools
- Good research skills and ability to locate hard-to-find contact information
- Effective problem-solving skills with the ability to handle last-minute changes or issues with bookings or logistics.
Benefits
- 25 days holiday (exc. Bank holidays)
- 5% Pension contributions
- Private medical insurance with Vitality
- Health cash Plan offering contributions to dental, optical and much more
- Enhanced Parental Leave
- Cycle to Work Scheme
- Monthly team lunches, quarterly company socials
Research Administration Coordinator
Posted 2 days ago
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Job Description
Job Title: Research Administration Coordinator
Salary:Band 3
Responsible To: Research Manager
Hours: 20 hours
Key Relationships: 31 General Practices: 4PCN’s, NIHR, RRDN, PLS, WL ICB, Central London Borough Team, Westminster City Council,
Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners
Who We Are
Healthcare Central London Ltd (HCL) is a federation of 31 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our local residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community Organisations, we help people to stay well and live healthier lives for longer.
We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.
We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus’ and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT)
We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.
Our Approach
Our approach is to deliver exceptional assistance to our 31 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.
Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.
Our Purpose
Our purpose is to transform Health and Wellbeing in our communities. Our Vision
Our Vision is to be the Healthcare Provider of choice, rooted in primary care.
Our Values
For our practices, patients, teams and ecosystem we commit to be:
Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other
Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes
Resilient: we listen and with this feedback, we constantly build and improve
Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking
Aspirational: we nurture and motivate so our people are enabled to reach their full potential
Role Summary
The Research Administration Coordinator will play a key role in supporting the operational and administrative aspects of health research at Healthcare Central London (HCL). Working closely with the Research Manager and Senior Research Facilitator, the post holder will coordinate participant recruitment and clinic logistics (e.g. support with processing patient reimbursements and purchase equipment/replenish stocks), manage study documentation, and support data collection and reporting efforts for bi-weekly and monthly research meetings. To ensure the smooth operation of research clinics, the Research Administration Coordinator will be responsible for monitoring and updating the HCL research clinical staff rota on SystmOne and other relevant platforms, as well as facilitating patient bookings.
This position is critical in facilitating research that improves patient care, health outcomes, and health system performance within the local community. To achieve this, the post holder will liaise with academic colleagues, the National Institute for Health Research (NIHR)-particularly the North London RRDN team-as well as Contract Research Organisations (CROs) and study sponsors to ensure effective and collaborative working relationships. Internally, the post holder will liaise with the Communications team on a weekly basis to share research updates, ensuring the wider HCL team and affiliated GP practices are informed of the latest developments and research opportunities. They may also be required to update content on the HCL intranet and the research page of the main website. Furthermore, the post holder will liaise with community clinics within HCL and externally, as well as with tertiary partners, to facilitate clinical examination bookings and support participant identification activities.
The successful candidate will be required to work on-site at the clinic.
Requirements
Operational
To proactively support the Director of Research and Business Intelligence, Research Manager and Senior Research Facilitator with managing the smooth delivery of the research clinics at HCL. This includes maintaining resources stock (as advised by the Head of Research/Research Nurse), monitoring and management of the SystmOne staff rota and patient bookings/reimbursements.
Assist the Research Manager and Senior Research Facilitator with successfully setting-up commercial and non-commercial research studies at HCL. This involves collation of paperwork and reminding the HCL clinical research team of any outstanding action points.
Monitor recruitment activities and support the Research Manager with preparing slide decks for the bi-weekly team meetings and monthly research committee meetings.
Communication
Work closely with the Head of Communications and Engagement to contribute to the HCL research webpage and intranet page. This will involve regularly monitoring the sites and ensuring that all published information is accurate and up to date.
Communicate any latest research developments and/or opportunities to the Communications/ HCL Corporate teams for the weekly HCL newsletter.
Assist the HCL research team members with updating Standard Operating Procedures (SOPs) if needed to ensure clear instructions/communication.
Administration
Create and maintain document templates, online and off-line filing systems, trackers and alerts, as necessary.
Support the Research Manager and Senior Research Facilitator with organising study documents internally on the MS Teams channel and via other platforms as required.
Maintain accurate distribution lists for internal and external stakeholders.
Assist the Research Manager and Senior Research Facilitator with financial queries and preparing invoices for quarterly payments.
Send out text invites/patient invitation letters to potentially eligible participants.
Send out patient appointment reminders for research clinics and coordinate clinical examinations bookings as and when needed.
Information management
Extract information from SystmOne and/or from excel files received by e-mail for data analysis/feasibility checks/ recruitment uploads.
Work closely with the Research Manager and Senior Research Facilitator to ensure data is correctly inputted on SystmOne by HCL research clinical staff (e.g. next appointment date).
Help the Research Manager and Senior Research Facilitator with monitoring recruitment data for current research studies.
Other duties
In the absence of the Senior Research Facilitator, the post holder will be expected to create and run SystmOne searches to support feasibility assessments.
To ensure that HCL research clinicians have the relevant system accesses in order to undertake eligibility checks. For example, access to practices’ electronic health records (EHRs).
Person Specification
Qualifications and Experience
•Educated to degree level (preferably in Business, Economics, Biomedical Sciences, Health Research or Social Sciences) or equivalent experience with good secondary level education.
•Experience of working in a primary care and/or research setting(s). Relevant experience working in a demanding office environment.
•Experience of working with Microsoft Office, web-based applications, databases and reporting tools.
•Knowledge of medical and research terminology.
•Experience in handling and analysing information.
•Understanding of issues relating to confidentiality and data protection.
•Ability to build and maintain effective working relationships with staff at all levels across the organisation and beyond.
•Reliable and Accurate, with good attention to detail.
•Good organisational skills and ability to manage multiple workloads with prioritisation.
•Work well under pressure and be flexible to deadlines.
•Ability to work independently and as a team.
Desirable criteria
•Knowledge of NHS organisational policies and procedures.
•Good Clinical Practice (GCP) training.
•Knowledge of and experience in using SystmOne.
Pensions Administration (Data Services)
Posted today
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Job Description
Pensions Data Services Analyst
Competitive Salary - PMI/Discretionary Bonus/2 days in London
I’m recruiting on behalf of our client who are recruiting within their Data Services team. This is an exciting opportunity for candidates with a DB admin background who have had some experience in data handling or have a keen interest in data, to work on diverse and impactful projects, from ensuring data readiness for key transactions to supporting regulatory initiatives. You’ll collaborate with skilled colleagues, develop your technical expertise, and play a vital part in delivering accurate, high-quality data solutions.
The Role
· Partnering with colleagues and external stakeholders to deliver accurate, reliable data solutions.
· Playing a key role in scheme transitions and onboarding, ensuring smooth handovers and high-quality outcomes.
· Reviewing benefits and carrying out data cleansing to strengthen accuracy and integrity.
· Supporting compliance projects, including preparations for the Pensions Dashboard and other regulatory requirements.
· Assisting with GMP projects such as reconciliation, rectification, and equalisation.
· Preparing and validating pension scheme data to support bulk transactions, including buy-ins and buy-outs.
To be considered for this position you much have experience of DB pensions administration and data handling.
What’s on offer
· Competitive
· 26 days annual leave plus bank holidays
· Discretionary Bonus Scheme
· Competitive Pension Scheme
· Life Assurance
· Private Medical Insurance
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Head of Operations Administration
Posted 17 days ago
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Pensions Administration (Data Services)
Posted today
Job Viewed
Job Description
Pensions Data Services Analyst
Competitive Salary - PMI/Discretionary Bonus/2 days in London
I’m recruiting on behalf of our client who are recruiting within their Data Services team. This is an exciting opportunity for candidates with a DB admin background who have had some experience in data handling or have a keen interest in data, to work on diverse and impactful projects, from ensuring data readiness for key transactions to supporting regulatory initiatives. You’ll collaborate with skilled colleagues, develop your technical expertise, and play a vital part in delivering accurate, high-quality data solutions.
The Role
· Partnering with colleagues and external stakeholders to deliver accurate, reliable data solutions.
· Playing a key role in scheme transitions and onboarding, ensuring smooth handovers and high-quality outcomes.
· Reviewing benefits and carrying out data cleansing to strengthen accuracy and integrity.
· Supporting compliance projects, including preparations for the Pensions Dashboard and other regulatory requirements.
· Assisting with GMP projects such as reconciliation, rectification, and equalisation.
· Preparing and validating pension scheme data to support bulk transactions, including buy-ins and buy-outs.
To be considered for this position you much have experience of DB pensions administration and data handling.
What’s on offer
· Competitive
· 26 days annual leave plus bank holidays
· Discretionary Bonus Scheme
· Competitive Pension Scheme
· Life Assurance
· Private Medical Insurance
Cyber Audit Administration Specialist
Posted 14 days ago
Job Viewed
Job Description
We’re looking for an organised, customer-focused individual to join our Audit Operations team as a Cyber Audit Administration Specialist.
You’ll own the end-to-end customer journey for Cyber Essentials Plus (CEP) audit readiness and follow-up, acting as the first line for audit support. Working closely with auditors, support, and customer success teams, you’ll triage and resolve most queries, coordinate scheduling, and prepare clients for Cyber Essentials Plus audit success.
Your mission: reduce the load on the audit team, accelerate time to certification, and deliver a first-class client experience.
Purpose- Ensure clients have all the support they need to prepare for audits.
- Act as the main point of contact for audit support, resolving most customer queries before they reach the audit team.
- Take ownership of post-audit administration to reduce time between audit and certification.
- Action all Cyber Essentials Plus (CEP) preparation requests
- Provide clients with the relevant audit preparation documentation, process outlines, and technical prerequisites.
- Surface likely gaps using readiness checklists, guide clients on expected sampling, and share supporting information to help them remediate issues.
- Offer clarification to support client understanding of CEP compliance requirements.
- Proactively manage audit scheduling to reduce last-minute changes or missed deadlines.
- Monitor client progress through the pre-audit phase and ensure all audits are ready to sit at least 3 business days before the audit date.
- Deliver regular follow-up communications (via email, phone, or video) to maintain momentum toward audit readiness.
- Educate client personnel on key CEP certification elements and expectations.
- Facilitate smooth communication between clients and auditors, ensuring logistics and expectations are aligned.
- Help streamline the audit process by coordinating exchanges between auditing and support teams.
- Provide guidance on implementing fixes for identified technical vulnerabilities or control failures (based on guidance from the auditor)
- Assist with software setup tasks such as installing vulnerability scanner agents (e.g. Nessus , Qualys ), initiating scan requests, and managing consent documentation.
- Support clients in gathering and compiling appropriate audit evidence.
- Collaborate with Customer Support to coordinate any required technical assistance appointments.
- Manage post-audit actions, including requests for additional evidence and validation of vulnerability remediation.
- Track and close out audit follow-ups promptly to reduce the time to certification.
Requirements
Must Have- Excellent time and task management skills; comfortable managing multiple client cases simultaneously.
- Strong written and verbal communication , including confidence handling video and phone calls.
- Customer service orientation with curiosity and ownership mindset.
- Basic IT and compliance literacy (operating systems, patching, antivirus, MDM, MFA, network basics).
- Proficiency in CRM/ticketing tools (ideally Salesforce ).
- Calm, reliable, and accountable under pressure.
- Strong cross-team collaboration and escalation judgment — knowing when to involve an auditor, manager, or technical expert.
- Analytical and problem-solving approach with a continuous improvement mindset.
- Working knowledge of Cyber Essentials , ISO 27001 , or SOC 2 frameworks.
- Experience with vulnerability scanning tools (e.g. Qualys, Nessus).
- Experience working with MSPs or SME customers in a cybersecurity or compliance environment.
Benefits
- A competitive salary
- Flexible working hours and a remote-first working environment (in-person collaboration sessions will be required from time to time and will be fully expensed)
- 25 days of annual leave plus public holidays
- 1-day additional leave for every full year of employment to a maximum of 5 additional days
- Your birthday as a free holiday day
- Access to our Employee Equity Scheme
- Private health care upon successful completion of probation
- Annual learning and development grant of £2,500
- £00 Personal Growth grant to spend at your discretion
- Access to Spill, our mental health and wellbeing support network
- Regular team breakfasts and lunches
- A vibrant and supportive team culture
- A beautiful workspace in Shoreditch, designed with natural light, lush plants, and complimentary high-quality tea and coffee
- The necessary technology, including a MacBook and additional equipment, to create an optimal home working environment and enable you to excel in your role, including a 50 yearly office equipment/maintenance grant