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Client Success Director
Job Viewed
Job Description
Are you ready to make a lasting impact? As our new Client Success Director, you'll take the lead in delivering top tier consultancy services to our most important clients, overseeing the technical aspects of individual contracts and ensuring exceptional service every step of the way.
This is a dynamic, fast-paced role where your expertise as a qualified health and safety/fire safety consultant (or your relevant technical knowledge) will shine. You'll work closely with our larger property management clients, building strong relationships and being their go-to for everything related to health and safety. You'll be the bridge between our clients' Health and Safety teams, Facilities Managers and our internal teams, including Service Directors, Team Managers, Technical Managers, Consultants and our Helpdesk team.
In this exciting role, you'll balance business administration with strategic responsibility. You'll ensure services are delivered on time, within budget and in line with the company's profit targets, all while identifying upselling opportunities and managing client relationships with professionalism and care. You'll draft fee proposals, review pricing strategies and ensure debt management is handled seamlessly all while fostering long-term success for both our clients and the company.
This is your chance to take the reins, influence client outcomes and help shape the future of our consultancy services. If you're ready to make a difference and thrive in a leadership role, we want you on our team!
What You'll Be Getting Up To
- Deal with enquiries from clients and direct client communications.
- Maintain regular communication with clients to understand the client needs, expectations and feedback.
- Keep the Client Success Officer fully briefed of client specific developments / issues which may arise.
- Attend client meetings / briefings with the Client Success colleagues or independently, as appropriate.
- Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year.
- Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Client Success Manager).
- Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, SRC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate.
- Implement and track quality objectives / KPIs.
- Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met.
- Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings.
- Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, document types etc. and discussion with clients ahead of such changes.
- Be fully acquainted with all relevant software and the client specific modifications to these systems.
- Co-ordinate with the software team to resolve issues. Work with the Development Team as appropriate to enhance software for the client (in strict accordance with SRC new software development protocols).
- Liaise with the Service Director(s) to ensure consistency across the service disciplines.
- Oversee the process, together with the Client Success colleagues and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager.
- Work with Client success colleagues to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations.
- Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs.
- Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc.
- Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the software systems (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependent on experience).
- Managing direct reports, where necessary.
- Periodically undertake consultancy services directly, as required.
- Assist where required to develop SRC internal safety systems and processes.
- Assist in mobilisation of new client contracts.
- Monitor and update the company forecast information on a regular basis.
- Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required.
- Work on annual cost projections and forecasts, reviewing client fees on an annual basis.
- Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix).
- Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers.
- Where required, co-ordinate and report on annual client feedback surveys.
- Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies.
- Produce and communicate agendas and minutes if required.
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
The Client Success Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks.
Must-haves
- NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella.
- Strong client success experience.
- Excellent IT skills and able to use Excel, Word, PowerPoint
- Ability to work autonomously
- Willingness to travel (likely to be 60% home based)
- Ability to work on own initiative and pro-active approach to problem solving
- Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users.
- Experience of Microsoft Office, other collaborative working systems is essential.
- Ability to deliver training courses
- Knowledge of FM / Property Management
- Environmental Knowledge / Qualification
We put people first-whether it's our customers or our colleagues. When you join us, you'll be part of a supportive team that values collaboration, innovation, and professional growth. We'll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our Benefits
We aim to support our colleagues both professionally and personally.
Here's a Snapshot Of What We Offer
- Salary: £45k + 5.5k car allowance + bonus.
- Location: Home based with a need to travel as required (likely 60% home based)
- Annual Leave: 25 days holiday in addition to usual bank holidays.
- Wellbeing - Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
- Financial - salary sacrifice pension scheme and exclusive shopping discounts
- Family - we enhance statutory entitlements for family leave policies
- Community - volunteer days and religious holiday swaps
- Social - we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development - we'll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
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Customer Retention Advisor
Posted 4 days ago
Job Viewed
Job Description
Customer Retention Advisor
Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).
Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don't do politics - we want people focused upon actions and delivery. We don't do micro-management - we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role
As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You'll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you'll be doing
* Retaining and growing our client base - take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.
* Advising and guiding clients - engage with customers considering cancellation or renewal, using your influencing skills to 'win back' those at risk and secure contract renewals with confidence.
* Championing the customer voice - proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you
* Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.
* Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.
* Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.
* Strong track record in customer retention and delivering outstanding service experiences
* Confident with numbers and data, with sharp attention to detail and accuracy
* Effective problem solver, quick to analyse situations and respond with practical solutions
* Proficient in IT systems
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.
Customer Retention Manager
Posted 6 days ago
Job Viewed
Job Description
Customer Retention Manager
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.
About the Role
- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
About You
Knowledge & Experience (required):
- Proven experience managing a B2B account management or retention team
- Strong track record in delivering operational excellence
- Experience motivating and developing teams
- Ability to prioritise and make effective decisions
Desirable:
- Experience in regulated markets
- Knowledge of health insurance or employee benefits
- B2B experience across direct and intermediary channels
Skills & Personal Qualities:
- Target-driven with strong analytical and numeracy skills
- Excellent leadership, communication, and influencing skills
- Strong relationship-building and empathy
- Resilient, organised, and able to think critically
- Open to continuous improvement and new approaches
- Professional, credible, and leads with integrity
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Customer Retention Manager
Posted 1 day ago
Job Viewed
Job Description
Customer Retention Manager
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.
About the Role
- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
About You
Knowledge & Experience (required):
- Proven experience managing a B2B account management or retention team
- Strong track record in delivering operational excellence
- Experience motivating and developing teams
- Ability to prioritise and make effective decisions
Desirable:
- Experience in regulated markets
- Knowledge of health insurance or employee benefits
- B2B experience across direct and intermediary channels
Skills & Personal Qualities:
- Target-driven with strong analytical and numeracy skills
- Excellent leadership, communication, and influencing skills
- Strong relationship-building and empathy
- Resilient, organised, and able to think critically
- Open to continuous improvement and new approaches
- Professional, credible, and leads with integrity
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Customer Retention Advisor
Posted today
Job Viewed
Job Description
Customer Retention Advisor
Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).
Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role
As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You’ll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you’ll be doing:
- Retaining and growing our client base – take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.
- Advising and guiding clients – engage with customers considering cancellation or renewal, using your influencing skills to ‘win back’ those at risk and secure contract renewals with confidence.
- Championing the customer voice – proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you:
- Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.
- Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.
- Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.
- Strong track record in customer retention and delivering outstanding service experiences
- Confident with numbers and data, with sharp attention to detail and accuracy
- Effective problem solver, quick to analyse situations and respond with practical solutions
- Proficient in IT systems
Here’s a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
- Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
- Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Customer Retention Specialist
Posted today
Job Viewed
Job Description
Customer Retention & Loyalty Specialist
Posted 6 days ago
Job Viewed
Job Description
Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.
This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.
Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.
If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!
When applying for this role please consider that we require the following as minimum requirements for this role;
- Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
- We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Customer Retention & Loyalty Specialist
Posted 1 day ago
Job Viewed
Job Description
Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.
This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.
Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.
If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!
When applying for this role please consider that we require the following as minimum requirements for this role;
- Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
- We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
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About the latest Customer retention Jobs in United Kingdom !
Sales Administrator / Customer Retention Advisor
Posted 12 days ago
Job Viewed
Job Description
The position is a full-time and permanent, and you will be working Monday - Friday, 9am - 6pm (1-hour lunch).
For your hard work as a Sales Administrator for our Motor Trade Client you can expect a salary of up to £32,000.
Benefits:
- Supportive & Family based team environment
- No weekends
- Full-time contract
- Doing the administration for all new and used vehicles sold
- Stock Control
- Managing plate transfers, clear HPI checks, and create Vehicle upgrades.
- Vehicle Taxing and Registration
- Maintaining accurate customer data, and ensure compliance with FCA regulations.
- General Administration duties for the Car Sales Executive
- Sales Administrator experience within a busy Car Sales Business
- Experience with using Motor Trade specific CRMs
- Telesales/ Call Centre experience welcome.
- The ability to work well under pressure
- Keen attention to detail
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a job within the Motor Trade be sure to contact us today.
© Perfect Placement UK Ltd – See our website for details
Client Relations Executive
Posted 9 days ago
Job Viewed
Job Description
Our client, a growing business in Horsham, is looking for a Client Relations Executive to join their team & help building relationships with their clients.
*Full driving license is required*
The Role
- Handle customer enquiries via phone & email, assisting on products & services
- Make outbound calls to clients & prospects to promote services & nurture relationships
- Ensure engineers are assigned to the correct jobs & dispatched on time
- Process payments & manage collections within agreed timescales
- Liaise with the warehouse team to ensure parts & kits are available for jobs
- Reconnect with lapsed client & identify opportunities to upsell additional services
- Support the Business Development Manager by following up on leads & booking appointments for service sign-ups
The Candidate
- Strong customer service skills & confident personality
- Eager to learn & develop within the role - less experience considered if you have the right attitude & drive
- Previous experience of working in a similar role is advantageous
- Full driving license is required
The Package
- Monday to Friday, 8/8.30am - 5/5.30pm on a rotating schedule
- Salary of 26,000 - 28,000pa + commission
- 6-month probation with comprehensive training provided
- 20 days holiday + BH + Christmas shutdown!
- Company social events & activities throughout the year
This is a fantastic opportunity for someone looking to grow their career while working in a supportive and dynamic environment. Apply today to find out more.
European Client Relations
Posted 24 days ago
Job Viewed
Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London. Working in a fast paced environment you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Qualifications**
+ Fluency in English, any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**Company Description**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
Policy Statement Link:**