1928 Customer Service Representative jobs in London

Job Title: Customer Service Representative

Location: Watford, Hertfordshire (On Site)

Salary:    Starting: £25,500/annum

               After succesfully passing the 3 months’ probation period: £26,500/annum

               Plus Uncapped Bonus

Job type: Full time, Permanent

We are seeking a proactive individual to join us as a Customer Service Representative.

Your primary role will be to engage with Canadian clients here in our UK office (UK hours: 12PM-9PM BST) via phone and email, ensuring a smooth and compliant onboarding process, and assisting them in understanding key concepts related to trading.

Embark on a rewarding career with us, assisting clients in understanding and accessing the financial markets. We provide 5-day paid training (9AM-6PM) to candidates who are successful in their first interview, ensuring they are equipped with the knowledge required to excel in their role.

Key Responsibilities:

• Communicate with potential clients to provide pre-onboarding information, ensuring that they understand the basics of our services and products.
li>Provide educational material to clients in line with CIRO regulatory requirements, including outlining risks associated with trading.
• Assist clients in the initial steps of setting up accounts while ensuring that all necessary compliance steps are adhered to before full onboarding.
• Ensure compliance with all CIRO regulations, including proper documentation, and the completion of necessary regulatory disclosures.
• Build strong relationships with clients, fostering trust and addressing their inquiries promptly.
• Stay updated on CIRO policies and regulatory developments through in-house training and external professional development initiatives.

Required Qualifications:

• Strong communication skills, both over the phone and via email.
• Proficiency in CRM programs and relevant software for client tracking and compliance management.
• Ability to meet performance targets while ensuring full regulatory compliance during client onboarding.

Employee Benefits:

• Full in-house training & development, including training on CIRO compliance and regulatory standards
• Employee wellbeing program
• Free parking on-site
• Contributory pension scheme
• Fast progression opportunities
• Salary increase each year
• Office incentives based on performance
• Monthly and weekly spending vouchers for top performers

Fortrade Canada Limited is authorized and regulated in Canada by the Canadian Investment Regulatory Organisation.

Do you have excellent customer service experience and seeking a new role?

We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented.

The role is paying 12.50 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.

You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become Stand-by position.

Responsibilities:

• Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
• Separate those applicants with special appointments.
• One hour a day will be required to work outside greeting applicants/visitors
• Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
• Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
• Check all applications to make sure they are complete.
• This role will require lifting of boxes of documents for transportation
• Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
• Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
• Provide other information assistance to the pavilion-visiting public as necessary.
• Ensure that public are treated fairly and professionally
• Respond to any crowd control emergency and alert Mission guards as appropriate
• Ensure uniform is clean and of proper fit
• Maintain pleasant and positive attitude when dealing with the public
• Adhere to the security rules established by the Mission
• Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
• Take action to improve service as necessary
• Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
• Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
• This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
• The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.

Why work with Adecco:

• 20 days annual leave 8 days bank holiday
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Handle a high volume of inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
• Provide expert product knowledge and support to customers, guiding them through solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Assist in training and mentoring new customer service representatives.
• Contribute to the development and refinement of customer service policies and procedures.
• Proactively identify trends in customer inquiries and feedback to inform product and service improvements.
• Collaborate with other departments to ensure seamless customer experiences.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Handle sensitive customer information with confidentiality and discretion.
• Stay up-to-date with product knowledge and company updates.

• Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a customer-first attitude.
• Strong typing skills and computer literacy.
• Ability to adapt quickly to new systems and processes.
• Experience in mentoring or coaching junior team members is a plus.
• Familiarity with specific industry products or services is advantageous.
• A reliable internet connection and a dedicated, quiet workspace.

Willis Owen is a part of the Moneyfarm Group, a pan-European digital wealth manager with more than 130,000 active investors (and growing quickly) and over €5 billion invested on our platform.

Willis Owen itself has over 20 years of experience in helping UK investors make smarter financial decisions. Known for its customer-first approach, Willis Owen provides a trusted platform, expert insights, and a wide range of investment solutions designed to empower individuals to take control of their financial future. By combining Willis Owen’s heritage of client trust with Moneyfarm’s cutting-edge digital solutions, we are uniquely positioned to deliver long-term value, innovation, and peace of mind to our customers.

 About the role

We are looking for a proactive and experienced Customer Service Representative who is passionate about delivering exceptional customer care and contributing to the success of the Willis Owen team. This role is central to maintaining and growing our reputation for outstanding customer service, supporting both clients and colleagues across the business.

You will act as a trusted point of contact for customer and administrative support, confidently handling complex queries and ensuring smooth day-to-day operations. To succeed, you will need a passion for learning about our products and services, the ability to remain solutions-oriented under pressure, and the drive to continuously improve processes.

We are seeking someone who shows empathy, attention to detail, and initiative — someone who thrives in a fast-paced environment, supports less experienced team members, and is committed to going above and beyond for customers.

Key Responsibilities

-    Handle all incoming customer queries, issues and requests via phone, email, secure message and live chat to a high standard; make outbound calls where necessary

-    Deliver exceptional customer service by responding to inquiries empathetically, professionally, and in a timely manner

-    Troubleshoot and provide technical support to customers with product and service issues

-    Raise, track and resolve support tickets, ensuring customer satisfaction before closure

-    Investigate and resolve customer dissatisfaction and escalate where appropriate

-    Process forms and life event documents accurately

-    Assist customers with account registration, online account management and related queries

-    Maintain accurate and up-to-date customer information in the CRM system

-    Collaborate with the administration team at Embark and other departments to ensure queries are resolved promptly

-    Support continuous improvement by sharing customer feedback and identifying opportunities to enhance services

-    Mentor and support less experienced team members to build collective knowledge and performance

-    Stay up to date with company products, services, compliance policies, and attend relevant training/development sessions

-    Adhere to company compliance, AML and Data Protection policies, and work in line with FCA expectations

-    Ensure all work complies with company policies and the Health and Safety at Work Act 1974

There may be additional activities to be undertaken from time to time in order to maximise the contribution to Willis Owen’s goals and objectives.

Requirements

-    Proven experience in a customer service role, ideally in financial services (desirable but not essential)

-    Excellent verbal and written communication skills, with a customer-focused and empathetic approach

-    Strong organisational skills and ability to manage time effectively in a fast-paced environment

-    Confidence to handle complex queries independently and collaboratively

-    Computer literacy, including knowledge of CRM systems and Microsoft Office packages

-    Strong problem-solving skills with a proactive, solutions-oriented mindset

-    Ability to remain calm, professional, and approachable when dealing with complaints or sensitive issues

-    Attention to detail with strong multitasking skills and accuracy in record-keeping

-    Ability to work with little or no supervision as well as being part of a team

-    Commitment to confidentiality and handling sensitive information appropriately

-    Minimum 2:1 degree (preferred)

An internationally renowned company is seeking a Customer Service Representative with Polish skills to join their team on a full time, permanent basis.

Utilising your English and Polish language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels.

Responsibilities will include, but will not be limited to:

• Providing exceptional customer service via phone and email in the Polish language
• Assisting with customer enquiries and resolve any issues with a friendly and positive approach
• Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
• Coordinating with couriers to oversee and track shipments
• Maintain accurate records and ensure that all customer interactions are well-documented

Another EU language is an advantage.

The ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player.

In return the company is offering a competitive salary and a range of company benefits too.

For further information or to apply, please submit your CV through this website today.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

An internationally renowned company is seeking a Customer Service Representative with French skills to join their team on a full time, permanent basis.

Utilising your English and French language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels.

Responsibilities will include, but will not be limited to:

• Providing exceptional customer service via phone and email in the French language
• Assisting with customer enquiries and resolve any issues with a friendly and positive approach
• Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
• Coordinating with couriers to oversee and track shipments
• Maintain accurate records and ensure that all customer interactions are well-documented

Another EU language is an advantage.

The ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player.

In return the company is offering a competitive salary and a range of company benefits too.

For further information or to apply, please submit your CV through this website today.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

• Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
• Review vehicle condition reports. 
• Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
• Understand and operate within the framework of the BVRLA guidelines. 
• Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
• Investigate and resolve customer queries quickly and patiently.
• Maintain thorough and accurate customer record-keeping at all times. 
• Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
• Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• Friendly, patient and able to work in a fast-paced environment.
• Determination, diplomacy, and excellent interpersonal skills.
• Customer Service experience.
• Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
• Negotiation and influencing skills.
• Strong IT skills.
• Extreme attention to detail and accurate record-keeping.
• Excellent time management skills with the ability to work to deadlines. 
• Ability to prioritise workload based on customer requirements.
• React quickly and efficiently with both internal and external issues. 
• Be a critical thinker and use initiative to solve problems.
• Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

• Permanent contract
• Hybrid working Environment
• Company Pension
• Annual bonus
• 25 days annual leave (an extra day off a year for your birthday)
• 2 paid days off for volunteer work
• Life assurance at 4 x base salary
• Healthcare Cashback Plan
• Competitive Salary with discretionary bonus scheme
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.