1502 Customer Service jobs in Crawley

Customer Service Advisor
Guildford
£25,000 to £0,000 per annum + Quarterly and Loyalty Bonuses + Benefits

NEOS Engineering are partnered with a leading independent plant and tool hire company who are seeking a Customer Service Advisor for their busy Guildford depot. Our client have a busy depot, with multiple depots across the nation. They are seeking a customer service advisor who is proactive and customer-focused individual to join their team, contributing to their ambitious growth plans through exceptional service and sales.

The Role:

As a Customer Service Advisor, you will play a key role in delivering outstanding customer experiences at the trade counter and over the phone. This position combines face-to-face and telephone-based customer service with sales responsibilities, including upselling and cross-selling to maximise opportunities.

Key responsibilities include:

• Handling customer enquiries via phone and at the trade counter with professionalism.
• Closing sales while identifying opportunities for upselling and cross-selling.
• Following up on customer quotes to secure orders.
• Providing product and service information to assist customers.
• Managing and resolving customer complaints effectively.
• Capturing accurate customer information for quality order processing.
• Delivering excellent customer service to build strong relationships.

Candidate Requirements:

• Experience in a sales development or customer service role (essential).
• Background in plant or tool hire (advantageous but not required).
• Excellent verbal and written communication skills with strong listening abilities.
• Confident in handling objections and closing sales opportunities.
• Proactive, competitive, and customer-focused with a ‘can-do’ attitude.
• Strong problem-solving skills and ability to build rapport with customers.
• Call centre or customer service experience (preferable).

Salary & Benefits:

• Basic salary between £25, 0 – £2 500 per annum.
• Quarterly and loyalty bonus schemes.
• 28 days holiday (inclusive of bank holidays).
• Perk Box, birthday gift, employee discount, and free parking.
• Monday to Friday schedule (7:00am–5:00pm, no weekends).

This is an excellent opportunity for a driven individual to join a thriving plant and tool hire company, contributing to its success while developing their career in a dynamic, customer-facing role.

Customer Service Advisor

Near Camberley

£25,500

Join Our Team as a Customer Service Advisor

Are you passionate about delivering exceptional customer service and creating meaningful customer experiences? We are looking for an enthusiastic and motivated Customer Service Advisor to join our clients growing team.

You will be the voice of the brands, helping customers across multiple channels from calls and emails to live chats ensuring each interaction is handled with care, empathy, and professionalism.

Hours of work – We are looking for someone to join on a full time and permanent basis, including weekend working.

Key Responsibilities:

• Handle inbound/outbound calls, emails, and live chats to support customers with queries, returns, and product information.
li>Resolve issues promptly and efficiently, aiming for first-contact resolution.
• Manage customer returns and exchanges in line with company policies.
• Build an in-depth understanding of our products to better assist customers.
• Record customer interactions accurately in the CRM system.
• Work closely with Sales, Operations, and Technical Support to provide a seamless customer journey.
• Always look for ways to exceed expectations and add value to every interaction.

Key Attributes we are looking for:

• Professional verbal and written communication skills
• Empathy and a genuine passion for helping others
• Resilience and patience in challenging situations
• A proactive, can-do attitude and a strong team player
• Excellent time management and multitasking abilities
• Proficient in Microsoft Office

• Detail-oriented with strong organisational skills
• Adaptable and open to change in a fast-paced environment

Why Join Us?

• Supportive team environment where your voice is heard
• Opportunities for personal and professional development
• The chance to make a real difference in the customer experience
• Flexible and evolving work opportunities as they grow

If you are passionate about customer care and want to be part of a positive and energetic team, we would love to hear from you!

**Genuine career progression and a benefits package which is second to none**

A great opportunity to work for one of the leading employers in the area who offer professional and structured training and development opportunities. 

Opportunities to study for professional qualifications, including the CeMAP

• Based in Epsom
li>Up to £27,000 (DOE) + discretionary bonus li>23 days holiday (rising to 27 days) + bank holidays
• Hybrid (after training)

Job Description:

• Dealing with telephone calls and responding efficiently to enquiries
• Issuing relevant literature, illustrations and application forms to customers
• Proactively following up enquiries with a view to converting these into applications
• Responding to requests for progress updates from customers
• Producing regular ad-hoc management information reports
• Conducting account transactions for new and existing customers

Person Specification:

• Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
• Previous experience of handling incoming telephone calls
• A background in financial services, banking, insurance or similar would be an advantage
• Strong administrative and organisational ability and a keen attention to detail
• Confident, clear and professional telephone manner

Benefits

• Pension Scheme
• BUPA Membership
• Professional Study Support
• Free Parking
• Social Events
• Staff monthly draw
• Perkbox
• Life assurance
• Income protection
• Season ticket loan
• Buy and sell holiday

Refer a friend and earn £00! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a 00 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.

The ideal candidate would have;

• Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery.
• Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs.
• Passionate about developing people , especially in professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively.
• Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience.
• Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership.

This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment.

ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.

Customer Service Executive

Reporting to: Regional Commercial Manager

Position Overview:

The Customer Service Executive will be responsible for growing the business in a designated/assigned geographical Region by maintaining a portfolio of Commercial, Industrial and Agricultural accounts whilst also driving fuel sales throughout our Domestic sector specifically working towards growth both in terms of market share and profitability

Key Responsibilities:

• Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.

• Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.

• Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.

• Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.

• Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.

• Upsell the full range of companies products and services-including energy procurement, lubricants, tanks, and fuel cards-to maximize revenue.

• Provide timely reports and information as required by the Regional Commercial Manager or General Manager.

• Fully utilize all company systems and processes; assist in office-based support when necessary.

• Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings.

• Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty.

• Process customer orders, manage queries, and consistently deliver outstanding customer service.

• Champion a health and safety-focused culture at all times.

• Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible.

• Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans.

• Maintain a professional and reputable approach in all internal and external interactions.

• Ensure consistency of job functions and processes across businesses in the UK to promote operational unification.

• Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes.

• Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships.

• Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits.

Essential Skills: .

• Experience in a target-driven telephony sales environment.

• Strong computer skills (Word, Excel, Outlook).

• Strong interpersonal and communication skills. (Oral and written)

• Ability to work effectively within a team and independently

• Be experienced in building relationships to secure customer loyalty and repeat custom

• Can work using your own initiative.

Desired Skills:

• Experience in a target-driven telephony sales environment is highly desirable.

• Fuel sales experience preferential but not essential.

• Must be comfortable working in a high-pressured environment in line with multiple KPI's.

• Key account management experience in a target driven environment

Hours of Work:

• Monday to Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

• Office-based from Monday to Wednesday; remote work on Thursday and Friday

Customer Service Administrator

Location: Farnham

Hours: Monday to Friday, 8:30am-5:30pm

Salary: £25,400 per year

About the Role

Do you enjoy speaking with customers and building lasting relationships? If sales targets aren’t your thing but you thrive on providing excellent service and retaining clients, this could be the perfect opportunity for you.

We’re looking for a VAT Support Executive to join the VAT Support team. This team plays a key role in customer retention and promoting additional products and services, making it ideal for someone confident, customer-focused, and proactive.

Key Responsibilities

Contact customers who wish to deregister to promote service benefits or offer alternative solutions

Identify cross-selling opportunities to maximise service usage

Follow up with customers to gather outstanding information to progress applications

Detect and address gaps in customer data through proactive outreach

Manage the deregistration process when necessary

Maintain accurate digital customer records and use the department's internal ticketing system

Company Benefits

On-site parking

22 days annual leave (increasing to 25 with length of service)

NEST pension scheme (auto-enrolment)

Cycle to Work scheme

Study support and training through ILM

Access to Medicash (healthcare cash plan and additional perks)

Essential Skills

Experience in a fast-paced customer service environment, ideally office/phone-based

Confident phone manner and comfortable spending most of the day on calls

Strong written and verbal communication skills

Excellent time management and organisational skills

Able to manage multiple priorities under pressure

Self-motivated, goal-oriented, and adaptable

Proficient in Microsoft Word, Excel, and Outlook

Customer Service Representative

Camberley

£25,000

Hybrid Options Available

My client based in Camberley are seeking a Customer Service Representative to join their team. You would be responsible for providing comprehensive knowledge of all products and offer excellent support to both internal and external customers, including the external sales teams. You would also be processing quotes and orders within a set service level.

Duties

Develop relationships and maintain a high level of service to our internal and external customers.

Answer incoming calls, webchats, and email queries within a set service level concerning prices, stock availability, delivery times, account queries, and technical questions from customers.

Promptly record accurate call logging reasons and agent statuses within our call platform.

Develop knowledge of all products, ensuring quotes and orders can be raised through internal systems.

Tracking orders and deliveries through to invoice stage.

Update internal systems daily, including CRM and SAP.

Provide basic support for all products, including basic technical support.

Support customer visits to our Customer Experience Centre.

Maintain a solid understanding of business practices, products, and services.

Skills/Qualifications/Experience

Excellent customer service skills and a professional telephone manner.

An organised approach with excellent time management skills.

Experience working as part of a team.

High proficiency in Microsoft Office: Word, Excel, and Outlook.

Excellent communication skills, with the ability to use your initiative and know when to refer matters to a manager.

Articulate and well spoken.

Experience working towards tight deadlines and service levels.

Accuracy and attention to detail.

Experience in SAP is highly beneficial but not essential, as training will be provided.

Our client is seeking a Customer Service Specialist who will take full ownership of their own portfolio of customers, ensuring a seamless and personalised experience from order placement through to delivery and invoicing. This role is ideal for someone who thrives on building strong customer relationships, solving problems proactively, and delivering exceptional service every step of the way. You'll be the main point of contact for your customers, managing their orders and ensuring their needs are met with professionalism and care. Experience with JD Edwards (JDE) software is highly desirable.

Key Responsibilities

• Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates.
• Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up.
• Use JD Edwards to process and track orders, ensuring accuracy and timely updates.
• Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries.
• Communicate proactively with customers regarding order status, delivery timelines, and documentation.
• Coordinate with technical teams and vendors to ensure customer expectations are met.
• Provide customers with required documentation such as certificates, manuals, and datasheets.
• Support stock takes and investigate discrepancies.
• Assist the finance team with invoice and audit queries.
• Maintain and update customer portals with relevant delivery and order information.

What We're Looking For

• Proven experience in customer service or order management, ideally in a technical or manufacturing environment.
• Strong working knowledge of JD Edwards (JDE) or similar ERP systems.
• Excellent communication skills-both written and verbal.
• A proactive, customer-first mindset with a passion for delivering outstanding service.
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working independently and as part of a collaborative team.
• German language skills are a plus.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A Customer Service Administrator is required, with experience in providing top-notch service and administrative support in the public sector. This role is based in Brighton and is perfect for someone who thrives in a customer-centric environment.

Client Details

Our client is a prestigious entity in the public sector, providing vital services to a wide audience. They have a strong reputation and are considered a medium-sized organisation. Based in Brighton, they are committed to delivering excellent services and maintaining their high standards.

Description

• Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.
• Go the 'extra mile' to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
• Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
• Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
• Explain technical information in an easy to understand way.
• Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
• Proactively share feedback and solutions on how we can improve our services and processes.
• Take ownership of your own personal development; not only will you be supported in developing within your role but there's lots of further development opportunities to help you reach your career aspirations.

Profile

A successful Customer Service Administrator should have:

• Experience in a contact centre environment
• Experience of using customer service handling techniques to deliver excellent customer service
• Strong communication skills in questioning, probing, and extracting information.
• Ability to be genuine and empathetic with customers and demonstrate a desire to help and support.
• Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
• Experience of tailoring communication style to deal with a variety of enquiries and customers both verbally and in written format.
• Proficient in Microsoft packages and previous experience using customer service software, databases and/or CRM's.
• Ability to meet customer service targets.

Job Offer

• A competitive salary range of 25,000 - 25,500.
• Hybrid working 6 days in the office per month
• Excellent company benefits
• Opportunity to work in a prestigious public sector organisation.
• A supportive and inclusive work environment in Brighton.
• Comprehensive training and development opportunities.

If you are a proactive individual who enjoys providing exceptional customer service and is looking for a rewarding role in the public sector, we encourage you to apply for this Customer Service Administrator position.