Explore customer support specialist roles in 1986 Customer Support Specialist jobs in London
Customer Support Specialist
Hertfordshire, Eastern
£30000 - £35000 Annually
Rise Technical Recruitment
Posted 2 days ago
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Job Description
Customer Support Specialist
Salary: 30,000 - 35,000 + Bonus + 25 Days Holiday + Health Cash Plan + Life Insurance + Company Pension.
Location: Watford (Commutable from St Albans, Hemel Hempstead, Luton, High Wycombe, Aylesbury, North London)
Are you an experienced customer service or technical support professional looking to build a long-term career with a global manufacturer of innovative building systems?
On offer is a stable, full-time role where you'll receive in-depth product training, hybrid working, and genuine opportunities to develop your technical knowledge and career.
This company is a leading manufacturer of plumbing products, known for quality, innovation, and sustainability, fostering a collaborative environment with on-the-job learning and digital training tools for employee development.
As a Customer Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. You'll also assist sales and engineering teams with product feedback, documentation, and occasional site visits.
This role would suit a customer-focused individual with a technical mindset, someone from a technical support or service background looking to develop in a specialist environment and expand their skills in building systems technology.
The Role:
- Technical/Customer Support Specialist.
- Training and Development opportunities.
- Hybrid working.
The Candidate:
- Experienced Customer Service/Technical Support Specialist.
- Eager to gain further technical knowledge.
- Commutable to Watford office.
Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sagar Sherchan at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
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Customer Support Specialist - Technical
SW1A 0AA London, London
£28000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled and empathetic Technical Customer Support Specialist to join their team. This role operates on a hybrid basis, offering a blend of remote work and in-office collaboration, based in the heart of London, England, UK . The successful candidate will be the first point of contact for customers experiencing technical issues with our client's innovative software solutions. You will be responsible for diagnosing problems, providing clear and concise solutions, and ensuring a high level of customer satisfaction. This role demands excellent communication skills, a strong technical aptitude, and a passion for helping users navigate and maximise their use of our products.
Key Responsibilities:
Qualifications:
This hybrid position requires regular attendance at our London, England, UK office, fostering a collaborative team environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues reported by customers, identifying root causes and providing effective solutions.
- Guide customers through product features and functionalities, offering clear instructions and support.
- Escalate complex issues to senior support tiers or relevant development teams when necessary, providing detailed documentation.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
- Develop and update customer-facing documentation, FAQs, and knowledge base articles.
- Proactively identify trends in customer issues and provide feedback to the product development team.
- Assist in training new customer support representatives.
- Contribute to improving the overall customer support experience and processes.
- Ensure customer satisfaction by delivering exceptional service and support.
Qualifications:
- Proven experience in a technical customer support or helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Experience with remote support tools.
- A patient and empathetic approach to customer service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Familiarity with SaaS products is a plus.
- Flexibility to work occasional evenings or weekends if required.
This hybrid position requires regular attendance at our London, England, UK office, fostering a collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Technical
SW1A 0AA London, London
£27000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their busy team in the heart of **London, England, UK**. This role is vital in providing exceptional first-line technical support to a diverse customer base, resolving issues efficiently and ensuring a positive customer experience. You will be the first point of contact for customers encountering technical challenges with our client's products or services, offering clear guidance and solutions through various channels.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, and connectivity.
- Guide customers through step-by-step solutions, clearly explaining technical concepts in an easy-to-understand way.
- Escalate complex or unresolved issues to appropriate technical teams or senior support staff, ensuring thorough documentation.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product and development teams for potential improvements.
- Proactively identify opportunities to improve customer satisfaction and support processes.
- Assist with onboarding new customers and providing initial setup guidance.
- Stay up-to-date with product updates, new features, and technical advancements.
- Adhere to service level agreements (SLAs) and team performance metrics.
- Previous experience in a customer service or technical support role is essential.
- Strong understanding of common IT concepts, including operating systems, networking, and common software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and active listening skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using customer support software and ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A proactive approach to learning and adapting to new technologies.
- Relevant technical certifications (e.g., CompTIA A+) are a plus.
- This role requires a hybrid working arrangement, balancing in-office collaboration in **London, England, UK** with remote work flexibility.
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Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted today
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Job Description
Our client, a dynamic and rapidly expanding technology company, is seeking an exceptional Senior Customer Support Specialist to join their dedicated support team. This role is primarily remote, offering significant flexibility to work from home within the UK, with occasional visits to our London, England, UK office for team meetings and training. You will be responsible for providing top-tier technical assistance and customer service to our diverse client base. This position requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate complex technical information clearly and concisely. You will also play a role in mentoring junior support staff and contributing to the improvement of support processes.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to our software products.
- Guide customers through product features, functionalities, and best practices.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Identify recurring customer issues and provide feedback to the product and engineering teams for improvement.
- Assist in the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Mentor and train junior customer support representatives.
- Contribute to the development and implementation of customer support best practices.
- Handle escalated customer issues with professionalism and efficiency.
- Ensure high levels of customer satisfaction through timely and effective support.
Qualifications:
- Proven experience in a customer support or technical support role, with a minimum of 3 years in a senior capacity.
- Strong technical aptitude and the ability to quickly learn new software products.
- Excellent problem-solving and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Experience in mentoring or leading a support team is highly desirable.
- Strong organizational and time management skills.
- Ability to work independently and manage workload effectively in a remote environment.
- A customer-centric approach and a passion for delivering outstanding service.
- Familiarity with SaaS products and cloud-based technologies.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
WC2H 7LT London, London
£35000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their team in the heart of **London, England, UK**. This is an on-site role where you will be the primary point of contact for customers, providing exceptional support and resolving complex technical and service-related issues. You will handle escalated inquiries, troubleshoot problems, and guide customers through solutions with patience and expertise. The ideal candidate will have a strong understanding of the company's products and services, coupled with outstanding communication and problem-solving skills. Responsibilities include documenting customer interactions, identifying trends in support requests to provide feedback to product development teams, and contributing to the continuous improvement of support processes and documentation. You will also be involved in training and mentoring junior support staff, sharing your knowledge and best practices. We are looking for a proactive individual who is passionate about customer satisfaction and thrives in a busy, collaborative office environment in **London, England, UK**.
Responsibilities:
Responsibilities:
- Provide advanced customer support through various channels (phone, email, chat, ticketing systems).
- Handle escalated customer issues and complex problem-solving scenarios.
- Diagnose and resolve technical issues related to company products/services.
- Guide customers through product usage and troubleshooting steps.
- Maintain accurate records of customer interactions and resolutions.
- Identify and report recurring issues or trends to relevant departments.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Mentor and train junior customer support representatives.
- Collaborate with other teams (e.g., Technical, Product) to ensure customer satisfaction.
- Act as a customer advocate, ensuring their needs are met efficiently and effectively.
- Proven experience as a Customer Support Specialist or in a similar customer-facing role.
- Strong technical aptitude and ability to quickly learn new products/services.
- Excellent communication, listening, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to remain calm and professional under pressure.
- Demonstrated ability to work independently and as part of a team.
- Experience in handling difficult customer situations.
- Prior experience in a Senior Support role or team lead capacity is highly desirable.
- High school diploma or equivalent; further certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client, a leading technology provider, is seeking a highly motivated and experienced Lead Customer Support Specialist to join their growing team. This role is based in the heart of London, England, UK , and offers a fully remote working arrangement, allowing you to provide exceptional support to our global customer base from your home office. You will be responsible for leading a team of customer support representatives, ensuring the highest levels of customer satisfaction, and driving continuous improvement in support processes. The ideal candidate will possess a strong background in customer service, technical support, and team leadership. Your expertise will be crucial in handling complex customer inquiries, troubleshooting technical issues, developing support documentation, and training junior team members. You will work closely with product development and engineering teams to provide valuable customer feedback and identify areas for product enhancement. Excellent communication, problem-solving, and interpersonal skills are essential, as is a deep understanding of customer support best practices and metrics. We are looking for a proactive, empathetic, and results-oriented individual who is passionate about delivering outstanding customer experiences. This is an excellent opportunity to advance your career in customer support leadership within a dynamic and innovative company.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and mentor a team of Customer Support Representatives, fostering a positive and productive work environment.
- Manage incoming customer inquiries via phone, email, chat, and social media channels.
- Provide first-line and advanced technical support for our product suite.
- Troubleshoot and resolve complex customer issues in a timely and efficient manner.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train new team members on support procedures, product knowledge, and best practices.
- Monitor customer support performance metrics and identify areas for improvement.
- Collaborate with product and engineering teams to resolve escalated issues and provide customer feedback.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Handle customer escalations and complex complaints with professionalism and empathy.
- Contribute to the continuous improvement of customer support processes and tools.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a team lead or supervisory role.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Experience in developing support documentation and training materials.
- Ability to work independently and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Experience in the technology or SaaS industry is highly desirable.
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5
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client, a fast-growing technology firm, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dedicated team. This role, based in the heart of London, England, UK , offers the flexibility of remote work for candidates who demonstrate exceptional performance and self-management. You will be the first point of contact for customers, providing expert assistance and resolving inquiries across multiple channels, including phone, email, and live chat. Your primary objective will be to ensure customer satisfaction and loyalty by delivering exceptional support and technical guidance. This role requires a deep understanding of our client's products and services, coupled with outstanding communication and problem-solving abilities.
Key Responsibilities:
The ideal candidate will have a minimum of 3 years of experience in customer support, preferably within a tech-related industry. A proven ability to troubleshoot technical issues and a strong understanding of CRM systems and support ticketing software are essential. Excellent communication, empathy, and active listening skills are paramount. You should be able to work independently, manage your time effectively, and thrive in a fast-paced environment. Experience in team leadership or mentoring is a significant advantage. While the role is primarily remote, occasional office visits for team meetings or training may be required in London. This is a superb opportunity to join a dynamic company and make a real impact on customer satisfaction.
Key Responsibilities:
- Handle complex customer inquiries and provide timely, accurate resolutions.
- Troubleshoot technical issues and guide customers through solutions.
- Maintain detailed records of customer interactions and issues in the CRM system.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Develop and update customer support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support staff, sharing best practices.
- Identify trends in customer issues and provide feedback to product development teams.
- Proactively identify opportunities to improve the customer experience.
- Contribute to achieving team targets for customer satisfaction and response times.
- Participate in product beta testing and provide user feedback.
The ideal candidate will have a minimum of 3 years of experience in customer support, preferably within a tech-related industry. A proven ability to troubleshoot technical issues and a strong understanding of CRM systems and support ticketing software are essential. Excellent communication, empathy, and active listening skills are paramount. You should be able to work independently, manage your time effectively, and thrive in a fast-paced environment. Experience in team leadership or mentoring is a significant advantage. While the role is primarily remote, occasional office visits for team meetings or training may be required in London. This is a superb opportunity to join a dynamic company and make a real impact on customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Specialist
EC2N 1AH London, London
£32000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is looking for an exceptional Senior Customer Support Specialist to provide top-tier assistance to their valued clientele. This fully remote position allows you to leverage your expertise in customer service and technical support from the comfort of your home. You will be the first point of contact for many customers, resolving inquiries, troubleshooting issues, and ensuring a positive and efficient customer experience. This role requires a blend of empathy, technical aptitude, and problem-solving skills.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Handle a high volume of customer inquiries via phone, email, and live chat, providing timely and accurate responses.
- Troubleshoot and resolve complex customer issues related to our products and services, escalating when necessary.
- Guide customers through product features, troubleshooting steps, and best practices.
- Document all customer interactions, issues, and resolutions in the CRM system accurately and comprehensively.
- Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Develop and maintain comprehensive knowledge base articles and FAQs for internal and external use.
- Assist in training and mentoring junior support staff, sharing best practices and product knowledge.
- Contribute to the development of customer support policies and procedures.
- Ensure customer satisfaction by providing empathetic, patient, and effective support.
- Proactively identify opportunities to enhance the customer journey and improve service delivery.
Qualifications and Skills:
- Minimum of 3 years of experience in a customer support or helpdesk role, with a proven ability to handle complex issues.
- Exceptional communication skills, both written and verbal, with a clear and professional tone.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Experience in troubleshooting technical issues related to software or hardware.
- A patient, empathetic, and customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- A team player with a collaborative spirit, even when working remotely.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in London, England, UK . This role is essential in ensuring our customers receive unparalleled support and satisfaction.
Key Responsibilities:
Key Responsibilities:
- Handle complex customer inquiries via phone, email, and live chat, providing timely and accurate solutions.
- Investigate and resolve escalated customer issues, acting as a point of contact for critical problems.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Train and mentor junior customer support representatives, fostering a collaborative team environment.
- Identify trends in customer feedback and support requests, providing insights to product and service improvement teams.
- Contribute to the development and implementation of new customer service strategies and protocols.
- Monitor customer satisfaction metrics and implement strategies to enhance the overall customer experience.
- Collaborate with cross-functional teams, including Sales and Technical Support, to ensure seamless customer journeys.
- Stay updated on product developments and industry best practices.
- Uphold company values and service standards in all customer interactions.
- Proven experience (3+ years) in a customer service or helpdesk role, with a strong track record of resolving complex issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and customer support platforms.
- Ability to remain calm and professional under pressure.
- Strong understanding of customer service principles and best practices.
- Experience in training or mentoring junior staff is highly desirable.
- A proactive approach to identifying and resolving customer needs.
- Familiarity with IT support concepts is a plus.
- Commitment to delivering exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in London, England, UK . This role offers a hybrid working model, combining the flexibility of remote work with the collaboration of an office environment. You will be at the forefront of ensuring exceptional customer experiences, acting as a primary point of contact for complex inquiries and providing timely, effective resolutions. Your responsibilities will include managing a queue of high-priority support tickets, troubleshooting technical issues, guiding customers through product features, and escalating issues to relevant departments when necessary.
The ideal candidate will possess a proven track record in customer service, preferably within a tech or SaaS environment. You should have excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Strong problem-solving skills and a meticulous attention to detail are essential. You will also be responsible for training and mentoring junior support staff, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest product or service improvements. This role requires a proactive individual who can work independently and as part of a team, managing their time effectively across both remote and in-office days. Proficiency in using CRM software and helpdesk ticketing systems is mandatory. A passion for technology and a commitment to continuous learning are highly valued. The successful applicant will play a key role in maintaining customer satisfaction and loyalty, contributing directly to the company's growth and reputation. Join us and become an integral part of a supportive and forward-thinking organization located in the heart of London, England, UK .
The ideal candidate will possess a proven track record in customer service, preferably within a tech or SaaS environment. You should have excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Strong problem-solving skills and a meticulous attention to detail are essential. You will also be responsible for training and mentoring junior support staff, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest product or service improvements. This role requires a proactive individual who can work independently and as part of a team, managing their time effectively across both remote and in-office days. Proficiency in using CRM software and helpdesk ticketing systems is mandatory. A passion for technology and a commitment to continuous learning are highly valued. The successful applicant will play a key role in maintaining customer satisfaction and loyalty, contributing directly to the company's growth and reputation. Join us and become an integral part of a supportive and forward-thinking organization located in the heart of London, England, UK .
This advertiser has chosen not to accept applicants from your region.
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