1,842 Employee Experience jobs in the United Kingdom

Data & Technology Manager – Experience & Enabling Technology, Resourcing, Human Resources

Manchester, North West Deloitte LLP

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Job Description

Deloitte is a global leader in professional services and each year we hire over 7,000 talented people into our UK firm so that our people can fulfil the firm's purpose; to make an impact that matters for our colleagues, our clients and for society.nWorking with our UK business leadership teams, you will be part of a team helping to unlock the senior talent acquisition challenges they face, by translating their growth ambitions and succession plans into timely, innovative and market leading Executive talent acquisition strategies.nThis is a unique opportunity to be part of a team directly responsible for bringing some of the most senior, world-class talented individuals into our business, whilst ensuring an efficient, market-leading and rewarding experience for both the business and the candidate.nConnect to your career at DeloittenDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.nWhat brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity ,

take care of each other

, fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .nConnect to your opportunitynThis role requires a data and analytics subject matter expert to lead the development of a comprehensive Talent Acquisition Data & Analytics Strategy and to implement and continuously evolve the technologies that enable the strategy.nResponsibilities:nAct as data and analytics subject matter expert to lead the development of a comprehensive Talent Acquisition Data & Analytics strategy, building data models and advanced reporting capabilities that drive business insights and strategic decision making.nDevelop and deliver the talent acquisition data & analytics roadmap, ensuring alignment to broader HR Data & Analytics strategy including the longer term objectives around predictive analytics and AI-powered insightsnProject manage the implementation of technology solutions to drive forward the Data & Analytics Strategy - developing rich insights that enable Talent Acquisition to deliver a meaningful impact to the businessnTranslate complex data insights into compelling narratives that drive actionnCoordinate the creation and delivery of ad-hoc reports, dashboards, and data visualisation to communicate key insights to stakeholdersnWork with stakeholders across TA to gather requirements and ensure embedded into future strategy or operational plansnsupport in the selecting, negotiating with, and management of vendors providing data & analytics services or tools.nBuild broad and deep relationships across a diverse network within Talent Acquisition, HR, and Enabling Functions, using a flexible influencing style to gain buy-in and drive impact.nCoordinate the workload of the TA aligned HR Management Information AnalystnEnsure good quality and compliant data to drive future data & analytics approach and process automationnEnsure strong governance of Talent Acquisition data and reports, including compliance with AI, data privacy, and retention standardsnResponsible for the central management and approval of data & analytics requests and management of data privacy approvalsnIn a fast-changing external environment continuously develop knowledge and skills to remain at the forefront of data & analytics and its enabling technologiesnMaintain an agile approach, adapting to change effectivelynConnect to your skills and professional experiencenPrevious experience as a data & analytics subject matter expert for Talent Acquisition/HRnKnowledge and experience of building predictive models and advanced reporting capabilities that drive business insights and strategic decision makingnStrong influencing skills, to drive partnerships within TA, HR COEs and Technology teams to influence the direction of Data & Analytics for HRnTechnology and project management skills to implement and continuously evolve Data & Analytics enabling technologiesnStrong stakeholder management skills to gather requirements, influence and engage with a senior audiencenExperience working with HRIS and ATS systemsnExperience managing technology and data & analytics projects from inception to completion.nExperience with data warehousing, visualisation tools and ETL processes.nExperience presenting data insights to senior management.nExperience with data governance and compliance.nAbility to think strategically and develop multi-year plans/roadmapsnComfortable working in an agile environment where change and evolution is a constantnCommitment to continuously developing knowledge in a fast-paced environmentnExperience of influencing and delivering through others without direct line management responsibilitynConnect to your business - Enabling FunctionsnCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.nHuman ResourcesnAt Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.nPersonal independencenRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.nConnect with your colleaguesn"The investment in training and development has been incredible - it has undoubtedly helped me progress my career."n- Jim, Enabling FunctionsnOur hybrid working policynYou’ll be based in Belfast, Birmingham or Manchester with hybrid working.nAt Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.nOur commitment to younMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.nWe want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.nYour expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.nConnect to your next stepnA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.nDiscover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersnWPFULL SLICSS BAHUMR LOCBIR LOCBEL LOCMAN

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Data & Technology Manager – Experience & Enabling Technology, Resourcing, Human Resources

Birmingham, West Midlands Deloitte LLP

Posted today

Job Viewed

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Job Description

Deloitte is a global leader in professional services and each year we hire over 7,000 talented people into our UK firm so that our people can fulfil the firm's purpose; to make an impact that matters for our colleagues, our clients and for society.nWorking with our UK business leadership teams, you will be part of a team helping to unlock the senior talent acquisition challenges they face, by translating their growth ambitions and succession plans into timely, innovative and market leading Executive talent acquisition strategies.nThis is a unique opportunity to be part of a team directly responsible for bringing some of the most senior, world-class talented individuals into our business, whilst ensuring an efficient, market-leading and rewarding experience for both the business and the candidate.nConnect to your career at DeloittenDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.nWhat brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity ,

take care of each other

, fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .nConnect to your opportunitynThis role requires a data and analytics subject matter expert to lead the development of a comprehensive Talent Acquisition Data & Analytics Strategy and to implement and continuously evolve the technologies that enable the strategy.nResponsibilities:nAct as data and analytics subject matter expert to lead the development of a comprehensive Talent Acquisition Data & Analytics strategy, building data models and advanced reporting capabilities that drive business insights and strategic decision making.nDevelop and deliver the talent acquisition data & analytics roadmap, ensuring alignment to broader HR Data & Analytics strategy including the longer term objectives around predictive analytics and AI-powered insightsnProject manage the implementation of technology solutions to drive forward the Data & Analytics Strategy - developing rich insights that enable Talent Acquisition to deliver a meaningful impact to the businessnTranslate complex data insights into compelling narratives that drive actionnCoordinate the creation and delivery of ad-hoc reports, dashboards, and data visualisation to communicate key insights to stakeholdersnWork with stakeholders across TA to gather requirements and ensure embedded into future strategy or operational plansnsupport in the selecting, negotiating with, and management of vendors providing data & analytics services or tools.nBuild broad and deep relationships across a diverse network within Talent Acquisition, HR, and Enabling Functions, using a flexible influencing style to gain buy-in and drive impact.nCoordinate the workload of the TA aligned HR Management Information AnalystnEnsure good quality and compliant data to drive future data & analytics approach and process automationnEnsure strong governance of Talent Acquisition data and reports, including compliance with AI, data privacy, and retention standardsnResponsible for the central management and approval of data & analytics requests and management of data privacy approvalsnIn a fast-changing external environment continuously develop knowledge and skills to remain at the forefront of data & analytics and its enabling technologiesnMaintain an agile approach, adapting to change effectivelynConnect to your skills and professional experiencenPrevious experience as a data & analytics subject matter expert for Talent Acquisition/HRnKnowledge and experience of building predictive models and advanced reporting capabilities that drive business insights and strategic decision makingnStrong influencing skills, to drive partnerships within TA, HR COEs and Technology teams to influence the direction of Data & Analytics for HRnTechnology and project management skills to implement and continuously evolve Data & Analytics enabling technologiesnStrong stakeholder management skills to gather requirements, influence and engage with a senior audiencenExperience working with HRIS and ATS systemsnExperience managing technology and data & analytics projects from inception to completion.nExperience with data warehousing, visualisation tools and ETL processes.nExperience presenting data insights to senior management.nExperience with data governance and compliance.nAbility to think strategically and develop multi-year plans/roadmapsnComfortable working in an agile environment where change and evolution is a constantnCommitment to continuously developing knowledge in a fast-paced environmentnExperience of influencing and delivering through others without direct line management responsibilitynConnect to your business - Enabling FunctionsnCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.nHuman ResourcesnAt Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.nPersonal independencenRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.nConnect with your colleaguesn"The investment in training and development has been incredible - it has undoubtedly helped me progress my career."n- Jim, Enabling FunctionsnOur hybrid working policynYou’ll be based in Belfast, Birmingham or Manchester with hybrid working.nAt Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.nOur commitment to younMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.nWe want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.nYour expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.nConnect to your next stepnA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.nDiscover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersnWPFULL SLICSS BAHUMR LOCBIR LOCBEL LOCMAN

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Data & Technology Manager – Experience & Enabling Technology, Resourcing, Human Resources

Belfast, Northern Ireland Deloitte LLP

Posted today

Job Viewed

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Job Description

Deloitte is a global leader in professional services and each year we hire over 7,000 talented people into our UK firm so that our people can fulfil the firm's purpose; to make an impact that matters for our colleagues, our clients and for society.nWorking with our UK business leadership teams, you will be part of a team helping to unlock the senior talent acquisition challenges they face, by translating their growth ambitions and succession plans into timely, innovative and market leading Executive talent acquisition strategies.nThis is a unique opportunity to be part of a team directly responsible for bringing some of the most senior, world-class talented individuals into our business, whilst ensuring an efficient, market-leading and rewarding experience for both the business and the candidate.nConnect to your career at DeloittenDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.nWhat brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity ,

take care of each other

, fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .nConnect to your opportunitynThis role requires a data and analytics subject matter expert to lead the development of a comprehensive Talent Acquisition Data & Analytics Strategy and to implement and continuously evolve the technologies that enable the strategy.nResponsibilities:nAct as data and analytics subject matter expert to lead the development of a comprehensive Talent Acquisition Data & Analytics strategy, building data models and advanced reporting capabilities that drive business insights and strategic decision making.nDevelop and deliver the talent acquisition data & analytics roadmap, ensuring alignment to broader HR Data & Analytics strategy including the longer term objectives around predictive analytics and AI-powered insightsnProject manage the implementation of technology solutions to drive forward the Data & Analytics Strategy - developing rich insights that enable Talent Acquisition to deliver a meaningful impact to the businessnTranslate complex data insights into compelling narratives that drive actionnCoordinate the creation and delivery of ad-hoc reports, dashboards, and data visualisation to communicate key insights to stakeholdersnWork with stakeholders across TA to gather requirements and ensure embedded into future strategy or operational plansnsupport in the selecting, negotiating with, and management of vendors providing data & analytics services or tools.nBuild broad and deep relationships across a diverse network within Talent Acquisition, HR, and Enabling Functions, using a flexible influencing style to gain buy-in and drive impact.nCoordinate the workload of the TA aligned HR Management Information AnalystnEnsure good quality and compliant data to drive future data & analytics approach and process automationnEnsure strong governance of Talent Acquisition data and reports, including compliance with AI, data privacy, and retention standardsnResponsible for the central management and approval of data & analytics requests and management of data privacy approvalsnIn a fast-changing external environment continuously develop knowledge and skills to remain at the forefront of data & analytics and its enabling technologiesnMaintain an agile approach, adapting to change effectivelynConnect to your skills and professional experiencenPrevious experience as a data & analytics subject matter expert for Talent Acquisition/HRnKnowledge and experience of building predictive models and advanced reporting capabilities that drive business insights and strategic decision makingnStrong influencing skills, to drive partnerships within TA, HR COEs and Technology teams to influence the direction of Data & Analytics for HRnTechnology and project management skills to implement and continuously evolve Data & Analytics enabling technologiesnStrong stakeholder management skills to gather requirements, influence and engage with a senior audiencenExperience working with HRIS and ATS systemsnExperience managing technology and data & analytics projects from inception to completion.nExperience with data warehousing, visualisation tools and ETL processes.nExperience presenting data insights to senior management.nExperience with data governance and compliance.nAbility to think strategically and develop multi-year plans/roadmapsnComfortable working in an agile environment where change and evolution is a constantnCommitment to continuously developing knowledge in a fast-paced environmentnExperience of influencing and delivering through others without direct line management responsibilitynConnect to your business - Enabling FunctionsnCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.nHuman ResourcesnAt Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.nPersonal independencenRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.nConnect with your colleaguesn"The investment in training and development has been incredible - it has undoubtedly helped me progress my career."n- Jim, Enabling FunctionsnOur hybrid working policynYou’ll be based in Belfast, Birmingham or Manchester with hybrid working.nAt Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.nOur commitment to younMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.nWe want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.nYour expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.nConnect to your next stepnA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.nDiscover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersnWPFULL SLICSS BAHUMR LOCBIR LOCBEL LOCMAN

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Work Experience

Kingston upon Hull, Yorkshire and the Humber Sewell Group

Posted 75 days ago

Job Viewed

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Job Description

Permanent

Would you like gain work experience from a multi-disciplined, 3 Star World Class 'Best Companies to Work For' that features in the Sunday Times Top 100 Companies list?

If your answer is yes, tell us a little bit about yourself and we will take a look at work experience placement opportunities around the Company.

We have a number of different business units, with sites and offices located across Yorkshire and the Midlands. Click on any of the links below to find more inf

ormation about each business:

Requirements

Are you a positive, professional, customer focused, team player who always does the right thing? If you share these behaviours and would like to apply for work experience at the Sewell Group, we would love to hear from you.

You will need to attach your CV and complete a short application form which will tell us about what you want to gain, and which role/industry you are interested in so that we can assess how best to accommodate your request.

Please remember that work experience is a temporary opportunity to gain workplace insight.

This advertiser has chosen not to accept applicants from your region.

Customer Experience Advisor

CH1 3EQ Glasgow, Scotland Virgin Money

Posted today

Job Viewed

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Job Description

permanent
Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances. • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. • Build Rapport, Use your excellent communication skills to understand and help customers. • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven track record of assisting vulnerable customers by asking questions and providing support. • A caring, positive attitude with a genuine desire to exceed our customers’ expectations. • A flexible and positive working approach to suit customer needs and business demands. • Experience of using Microsoft office applications It’s a bonus if you have but not essential • Some financial services experience • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
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Customer Experience Advisor

CH1 3EQ Glasgow, Scotland Virgin Money

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances. • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. • Build Rapport, Use your excellent communication skills to understand and help customers. • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven track record of assisting vulnerable customers by asking questions and providing support. • A caring, positive attitude with a genuine desire to exceed our customers’ expectations. • A flexible and positive working approach to suit customer needs and business demands. • Experience of using Microsoft office applications It’s a bonus if you have but not essential • Some financial services experience • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
This advertiser has chosen not to accept applicants from your region.

Customer Experience Advisor

CH1 3EQ Glasgow, Scotland Virgin Money

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances. • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. • Build Rapport, Use your excellent communication skills to understand and help customers. • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven track record of assisting vulnerable customers by asking questions and providing support. • A caring, positive attitude with a genuine desire to exceed our customers’ expectations. • A flexible and positive working approach to suit customer needs and business demands. • Experience of using Microsoft office applications It’s a bonus if you have but not essential • Some financial services experience • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
This advertiser has chosen not to accept applicants from your region.
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Customer Experience Advisor

CH1 3EQ Glasgow, Scotland Virgin Money

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances. • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. • Build Rapport, Use your excellent communication skills to understand and help customers. • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven track record of assisting vulnerable customers by asking questions and providing support. • A caring, positive attitude with a genuine desire to exceed our customers’ expectations. • A flexible and positive working approach to suit customer needs and business demands. • Experience of using Microsoft office applications It’s a bonus if you have but not essential • Some financial services experience • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
This advertiser has chosen not to accept applicants from your region.

Customer Experience Advisor

CH1 3EQ Glasgow, Scotland Virgin Money

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances. • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. • Build Rapport, Use your excellent communication skills to understand and help customers. • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven track record of assisting vulnerable customers by asking questions and providing support. • A caring, positive attitude with a genuine desire to exceed our customers’ expectations. • A flexible and positive working approach to suit customer needs and business demands. • Experience of using Microsoft office applications It’s a bonus if you have but not essential • Some financial services experience • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
This advertiser has chosen not to accept applicants from your region.

Customer Experience Advisor

CH1 3EQ Glasgow, Scotland Virgin Money

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances. • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. • Build Rapport, Use your excellent communication skills to understand and help customers. • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven track record of assisting vulnerable customers by asking questions and providing support. • A caring, positive attitude with a genuine desire to exceed our customers’ expectations. • A flexible and positive working approach to suit customer needs and business demands. • Experience of using Microsoft office applications It’s a bonus if you have but not essential • Some financial services experience • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
This advertiser has chosen not to accept applicants from your region.
 

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