5,247 IT Technician jobs in the United Kingdom
IT Help Desk
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IT Helpdesk
Location: Basingstoke
Salary: £21,000 - £8,000
Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00
We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.
Responsibilities:
- Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
- Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
- Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
- Track user inventory and status for desktop hardware and software throughout the Group.
- Reviewing monitoring alerts.
- Organise repair, when necessary for IT equipment.
- Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.
Skills:
- Customer service and effective communication.
- Organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Job Types: Full-time, Permanent
Pay: £21, 0.00- 8,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Help Desk Engineer
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An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
Help Desk Administrator
Posted 1 day ago
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Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Help Desk Administrator
Posted today
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Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
IT Support/ Help Desk in Columbus, OH 43219
Posted 24 days ago
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Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
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Technician
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Initivo - Building Pathology Team
Technician
Location: Leighton Buzzard
Hours hours per week (Mon – Fri) + Overtime available
Are you a skilled technician with a background in engineering or building surveying? Do you thrive on solving problems, working hands-on with structures, and delivering high-quality technical insights?
On behalf of our client, Initivo Consultancy, we're looking for a detail-oriented, proactive Technician to join the Building Pathology team. In this key role, you'll support a wide range of building investigations and surveys, from concrete assessments and water ingress investigations to non-destructive testing and laboratory analysis.
You'll also play an important part in mentoring junior team members, ensuring safe working practices, and delivering accurate reports that support our clients' decision-making.
What you'll be doing
- Assist with and deliver condition surveys using both intrusive and non-destructive techniques
- Carry out concrete assessments, including deterioration, reinforcement integrity, and corrosion investigations
- Support water ingress investigations, identifying sources and recommending solutions
- Use NDT techniques (e.g. ground-penetrating radar, ultrasonic pulse echo) to gather and visualise data
- Coordinate laboratory testing of samples (strength, chemical analysis, etc.)
- Prepare and contribute to high-quality technical reports for clients
- Manage and maintain specialist equipment, making recommendations for replacement/innovation
- Lead on-site works, operating access plant (MEWPs, cherry pickers), sampling, and supervising junior staff
- Prepare RAMS and ensure compliance with all health and safety standards
- Work flexibly across Initivo projects, supporting colleagues and developing your own technical skills
What we're looking for
- A relevant qualification in construction, engineering, surveying or related discipline
- Strong understanding of building materials, construction methods, and investigative techniques
- Experience with NDT techniques and laboratory equipment (desirable)
- Health & safety awareness (SSSTS, CSCS blue/gold card or similar)
- Competent with hand tools and measuring equipment
- Organised, detail-focused, and able to work independently
- Excellent written and verbal communication skills
- A positive, collaborative team player with leadership potential
- Flexibility to work both on-site and in-office, occasionally outside normal hours
- Full UK driving licence and willingness to travel to project sites
Why join Initivo?
- Work on a diverse range of building pathology projects with real impact
- Gain hands-on experience in advanced investigative techniques and laboratory testing
- Be part of a supportive, knowledgeable team with opportunities to mentor and grow
- Develop your career with structured training and professional development
- Help shape the future of buildings and infrastructure through high-quality technical work
Job Type: Full-time
Work Location: In person
Technician
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Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.
Our team touches all aspects of airport life – from water to energy, rail to roads, baggage systems to runways. The scope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines. Together we are responsible for the performance of 500,000 assets worth £14bn. It means there are always a wide range of interesting development, construction and maintenance projects to get involved with. And a lot of ways to develop your skills, career and reputation.
You'll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about. It's an exciting place to be, where every day, you'll discover a world of fresh possibilities and you'll be mentored by world-class experts every step of the way.
Joining Engineering means stepping into a role at the heart of Heathrow's operation. We're looking for a skilled and safety-focused Technician to help deliver high-quality maintenance and engineering services across our non-terminal facilities.
You'll play a vital role in ensuring our Terminal 5 assets are reliable, efficient and compliant, keeping operations flowing smoothly.
Clicking 'Apply now' will give you the chance to tell us a little about yourself. Please attach your CV and required NVQ qualifications so we can fully understand your background. Our recruitment team will be in touch if you meet our essential skills and qualifications.
Salary: £44,765 plus shift allowance. Shift pattern 2 days, 2 nights and 4 days off.
- Corrective and Planned maintenance of various Terminal 5 assets such as Airbridges, PCAs, Automated Tray Return, HVAC, Water, Power and Lighting Systems.
- Carrying out planned and reactive maintenance on assets.
- Investigating faulty or poor-performing assets, identifying improvements and implementing meaningful change to improve the airport experience.
- Keeping records up to date, for example, the maintenance history of our assets, to create efficiency and meet Heathrow's regulatory requirements.
- Showcasing your passion for 'doing the right thing', by proactively spotting hazards, reducing risks, and creating a safer environment for all.
Champion continuous improvement and best practice.
City & Guilds/NVQ Level 3 (or equivalent) in an engineering discipline. Please note a degree would not be equivalent to City & Guilds/NVQ Level 3.
- Full UK driving licence including the ability to obtain and maintain airside licences and permits.
- Strong hands-on experience, gained within an engineering environment.
- Analytical thinking and sound problem-solving skills.
- Ability to prioritise in a complex and fast-paced setting.
- Works well in a team with excellent communication skills, both verbal and written.
There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working location
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
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Technician
Posted 2 days ago
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About Freshcup
Freshcup was founded with the vision of reducing the use of disposable cups and keeping sinks free of dirty cups. Our innovative, compact washer is designed for workplaces, hospitality venues, healthcare facilities and more. With thousands of installations worldwide, Freshcup is now expanding into the UK. We are committed to sustainability, ease of use, time savings, and ensuring clean cups for every setting. Our customer base include installations across organisations from government ministries and large corporates to SMEs.
The Role
We are seeking a skilled and customer-focused Technician to join our UK team. This role is central to Freshcup’s success, ensuring that our machines are installed correctly, well-maintained and delivering a seamless experience for customers. As the face of Freshcup UK for many clients, you will combine technical expertise with a passion for service, building long-term relationships and ensuring our customers are delighted with both our product and our support.
Key Responsibilities
- Install Freshcup machines at customer sites, ensuring compliance with UK plumbing and electrical standards
- Provide routine maintenance and respond to service requests quickly and effectively
- Diagnose and resolve technical issues, escalating where necessary
- Train customers on correct use and care of their Freshcup system
- Maintain accurate service records, parts usage and customer updates
- Work closely with the Sales and Customer Service teams to ensure smooth installations and excellent after-care
- Represent Freshcup UK with professionalism, building strong and lasting customer relationships
Requirements
- Knowledge of plumbing and/or electrical systems
- Excellent problem-solving skills and hands-on ability to fix issues on site
- Customer-centric approach with outstanding communication and relationship-building skills
- Full UK driving licence and willingness to travel to client sites
- Highly organised, proactive and reliable
Preferred
- Previous experience as a technician, installer, field engineer or similar
- Suitable for those with newly gained qualifications
- Experience with appliances, catering equipment, coffee machines, or water dispensers
- Understanding of UK compliance requirements for plumbing and electrical installations
- Familiarity with CRM and service management systems
What We Offer
- High visibility and customer interaction – your work directly drives client satisfaction
- A supportive, mission-driven team environment
Technician
Posted 5 days ago
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Composite Laminators & Trimmers - Formula 1 & Motorsport Projects
Location: Silverstone, Northamptonshire
Contract: 6-Month Rolling Contract (Outside IR35)
Shifts: Multiple Shifts Available (Days, Nights, Weekends)
Sector: Formula 1, Motorsport & High-Performance Automotive
The Opportunity
We're seeking skilled Composite Laminators and Composite Trimmers/Fitters to join industry-leading motorsport and high-performance automotive programmes based in Silverstone — the heart of Motorsport Valley .
You'll work on advanced carbon fibre components for Formula 1 teams , hypercar manufacturers , and elite motorsport clients, contributing to the design and build of performance-critical parts.
These are outside IR35 contract positions with excellent long-term potential , competitive rates, and immediate starts available.
Available Roles
Composite Laminators
- Layup of pre-preg carbon fibre and advanced composite materials
- Work from engineering drawings, templates, and layup manuals
- Apply vacuum bagging, de-bulking, and curing processes
- Trim and finish to the highest motorsport standards
Composite Trimmers / Fitters
- Trim, drill, bond, and assemble composite components
- Work to fine tolerances using jigs, fixtures, and hand tools
- Prepare, fit, and finish carbon fibre parts for F1 and motorsport applications
- Maintain consistent quality in a fast-paced, deadline-driven environment
What You'll Need
- Proven experience in composite laminating or trimming
- Background in Formula 1, motorsport, aerospace, or high-performance automotive
- Excellent attention to detail and ability to work to tight tolerances
- Strong understanding of composite layup, bonding, and finishing techniques
- Ability to interpret technical drawings and layup manuals
- Flexible approach to shift patterns and workloads
Contract Details
- 6-month rolling contracts with opportunity for extension
- Outside IR35 engagement
- Attractive hourly rates depending on experience and shift
- Immediate start dates available
Location
Based in Silverstone, Northamptonshire , within easy reach of: Brackley, Banbury, Bicester, Towcester, Milton Keynes, and Northampton.
Why Join?
This is your chance to work with some of the most respected names in Formula 1 and high-performance engineering . You'll be part of a highly skilled team producing world-class carbon fibre components that define speed, performance, and precision.
If you take pride in your craft and thrive under pressure, this is the perfect next step for you.
Apply Now
Ready to take your composite career to the next level? Send your CV today to be considered for upcoming Formula 1, motorsport, and automotive composite projects in Silverstone.
Explore numerous IT Technician positions, focusing on roles that support computer systems and networks. These jobs involve installing, maintaining, and troubleshooting hardware and software. Opportunities exist for individuals skilled in providing technical assistance and ensuring smooth IT operations. Job boards list various IT Technician roles, from entry-level help desk support to more advanced network administration positions.