128 Operations Director jobs in London

Operations Director - London  

Social Housing - Planned Maintenance  

£(Apply online only)k car & package  

The role: 

To win, direct and deliver through excellent leadership, profitable planned maintenance and refurbishment services to social housing clients. 

Objective: 

For the successful candidate to lead the business through an exciting period of organic growth, taking responsibility for all operational matters reporting to the Managing Director 

Functional Leadership: 

Leader of the business with overall accountability for operational performance – to include functional responsibilities, input to business strategy and business improvement programmes. Responsible for operations from bid support to contract award and mobilisations through contract delivery to final accounts. Key driver of exceptional health & safety and customer satisfaction by delivering best in class services. 

Lead accountability for customer relationships, risk management and project programming as well as business wide delivery performance. Leadership to include resourcing, training and development, coaching and performance management. 

The Person: 

An ambitious and proven senior operator with excellent knowledge of the social housing (planned maintenance) sector with genuine hunger and drive to grow a business. Senior Operational Leadership in a housing planned maintenance contractor is key as is leadership of SMTs and sub-contractor delivery models is key. 

Must have a comprehensive understanding of the ins and outs of providing maintenance services to social housing organisations and experience dealing with stakeholders at all levels from G15 Boards to Asset and Property Services Directors, to Housing and Asset Managers, surveying teams and tenants. 

The business: 

A well established, reputable Tier 1 Contractor who are expanding throughout London and the South East.

Operations Director - London  

Social Housing - Planned Maintenance  

£(Apply online only)k car & package  

The role: 

To win, direct and deliver through excellent leadership, profitable planned maintenance and refurbishment services to social housing clients. 

Objective: 

For the successful candidate to lead the business through an exciting period of organic growth, taking responsibility for all operational matters reporting to the Managing Director 

Functional Leadership: 

Leader of the business with overall accountability for operational performance – to include functional responsibilities, input to business strategy and business improvement programmes. Responsible for operations from bid support to contract award and mobilisations through contract delivery to final accounts. Key driver of exceptional health & safety and customer satisfaction by delivering best in class services. 

Lead accountability for customer relationships, risk management and project programming as well as business wide delivery performance. Leadership to include resourcing, training and development, coaching and performance management. 

The Person: 

An ambitious and proven senior operator with excellent knowledge of the social housing (planned maintenance) sector with genuine hunger and drive to grow a business. Senior Operational Leadership in a housing planned maintenance contractor is key as is leadership of SMTs and sub-contractor delivery models is key. 

Must have a comprehensive understanding of the ins and outs of providing maintenance services to social housing organisations and experience dealing with stakeholders at all levels from G15 Boards to Asset and Property Services Directors, to Housing and Asset Managers, surveying teams and tenants. 

The business: 

A well established, reputable Tier 1 Contractor who are expanding throughout London and the South East.

Operations Director

90,000 - 110,000

Full-time, Permanent

Job ID: 37907

Green Energy

Greater London

We have partnered with a market leading organisation driving a greener future, in the Greater London area, specialising in the delivery of smart building and construction solutions who are now looking for an Operations Director to support the organisations sales growth and operational delivery.

Operations Director

Purpose of the Role

The Operations Director will take ownership of all ongoing, and upcoming, delivery projects with a focus on ensuring program timelines are achieved, installations are carried out and that all projects are safely delivered to schedule within budget. This is an opportunity to have control and oversight of the organisations entire delivery function to include Programme Management, Procurement, Installation & Project Management teams whilst working closely with internal and external stakeholders, maintaining vital client relationships.

Operations Director

Key Responsibilities

• Represent the organisation on all major projects, developing strong relationships with all clients and stakeholders.
• Overseeing multiple site operations, ensuring multiple projects are delivered safely whilst maintaining compliance and efficiency
• Owning the end-to-end delivery of all projects, from concept to completion, ensuring major milestones and obligations are achieved whilst mitigating any project or programme risk.
• Managing subcontractors, suppliers and project deliverables ensuring they remain aligned with programme expectations.
• Taking responsibilities of procurement and commercial oversight, overseeing the procurement, planning and execution of all equipment and ancillary components.
• Working closely with internal and external stakeholders to maintain cost management, contract compliance and reporting of project finances and budgeting.
• Shaping and executing commercial and delivery strategy ensuring it aligns with the organisation's growth plans.
• Leading health, safety, quality and compliance taking accountability for H&S performance across all sites.

Operations Director

Person Specification

Qualifications & Education:

• Demonstratable experience in leading large-scale construction, building services or other relatable infrastructure projects
• Strong background in all on-site delivery elements such as programme management, procurement, commercial controls and more
• Experienced in construction framework contracts such as NEC, JCT or equivalent would be advantageous
• Must be able to manage multi-disciplinary teams and projects concurrently whilst possessing strong client and stakeholder management skills
• Strong financial literacy and cost-control skills
• Excellent leadership & communication skills

If you are interested in this Operations Director opportunity, please apply now!

Please note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.

Operations Director

Repairs & Maintenance – Social Housing

Up to £99,000 Plus Package and Benefits

Our client, a large local authority based in Essex, are looking for a Director of Repairs to head up their DLO team. They currently deliver a robust repairs & maintenance service to 18,000 homes in Essex.

The Role;

Within this role You will have responsibility for managing substantial budgets, overseeing contracts, and ensuring our resources are deployed effectively. You will lead both internal teams and external contractors, ensuring full compliance with all regulatory and safety standards. Building and maintaining strong relationships with residents, contractors, and other key stakeholders will be crucial. You will engage directly with our communities to address their concerns, promote a resident-focused approach, and make a tangible difference to the lives of those living in our borough.

Your team will consist of operations managers, health and safety, office staff and a large direct labour team.

The Candidate;

My client are seeking someone who has extensive knowledge of large day to day repairs contracts. You will have proven experience in overseeing significant budgets, managing complex contracts, and implementing strategies that enhance service delivery and efficiency.

Strong leadership and people management skills are essential. You will be adept at motivating and developing teams and be experienced in working collaboratively with a wide range of stakeholders. Operating in a politically led environment, you will need to have excellent communication skills and the ability to make data-driven decisions that influence positive change.

This is a brilliant opportunity to join  a fast growing business with a great reputation. They are offering a great salary & package along with good opportunities of career progression should you perform well.

If this role is of interest please apply directly or contact Danny Mangan for more information

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employee.

**Company Description**

**Work with Us. Change the World.**

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worldu2019s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

**Job Description**

**Start here. Grow here.**

Are you ready to challenge the boundaries of what's possible? As AECOMu2019s Operations Director for the a major energy infrastructure programme, you will have direct accountability for the financial performance of the business unit within the Environment + Energy (E+E) business line in the UK&I region. This programme comprises a portfolio of projects being delivered under a unified framework and includes employees fully allocated to its delivery. At peak delivery, the programme is expected to generate $20u m Net Revenue (NSR) annually, with individual projects ranging in value up to $0m+.

_Hereu2019s what youu2019ll do:_

Working closely with the E+E Operations Director, Energy Business Unit Director, Energy Operations Director, and programme leadership, you will drive performance by mitigating risks and maximising opportunities to grow and continuously improve the programmes key performance metrics - Net Revenue, Labour Contribution %, EBITA %, Operating Cash Flow, and Enterprise Capabilities Hours as a % of Direct Labour Hours. Additionally, the role will have responsibility for ensuring that AECOMu2019s risk committee conditions for approving the proposal are delivered upon and realised e.g. margin improvement plans, minimum EC hours usage etc.

Due to the programme leadership being based in Birmingham, there is an expectation for this role to require regular travel to Birmingham on a weekly basis.

_Key Responsibilities:_
**Ethics & Compliance** | Implementing and ensuring compliance with AECOM Ethics & Compliance policies and procedures.
**SH&E** | Lead by example by visibly driving SH&E culture and ensuring effective implementation of SH&E policies and procedures.
**Technical Excellence & Quality** | Act as a technical excellence champion and work closely with the Energy digital lead, alongside programme leadership to ensure the right client solutions, are delivered on time, cost, and to professional, quality, and legislative standards every time.
**Financial Plan** | Responsible for developing and implementing the programme financial plan and outlook with Energy and E+E leadership.
**Business Performance** | Achievement of the annual financial business plan and outlook; continuously monitor actual performance vs the plan / outlook and taking proactive action to mitigate issues and maximise opportunities.
**Bidding** | Support the WAP/WAF pricing process within the programme by contributing directly to the development and execution of scopes of work alongside the commercial manager.
**Risk & Opportunities Management** | Develop a culture within programme where both risks and opportunities to EBITA and cash flow are proactively identified, assessed, and managed.
**Project Governance** | Ensure control of project delivery through the implementation of consistent and effective Healthy Starts, Contract, Bid and Project reviews, Risk Management, and achievement of project data quality metrics.
**Project Manager Development** | Work with E+E Operations to ensure effective training is in place to develop confident, and commercially and operationally astute project directors and managers.
**Commercial Management** | Responsible for proactively identifying and rectifying problem projects and working with the E+E and programme Commercial team to drive effective and consistent change management processes and resolve commercial disputes with clients.
**Sources of Revenue** | Responsible for the maintaining the accuracy of the Sources of Revenue for the programme - by ensuring that all task orders are accurately recorded in Salesforce at all times, and live projects have the correct NSR backlog, forecast end dates, and phasing profiles.
**Resourcing Strategy** |Support the E+E Resourcing Lead with the development and implementation of an appropriate sustainable resourcing strategy for the programme e.g. through internal workshare, EC centres, timesheet contractors, and permanent hires.
**SG&A Control** | Proactively control and manage non labour SG&A costs such as travel, recruitment fees, and indirect procurement.

**Come grow with us.**

Let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, **our flexible hybrid working model to ensure a work-life balance that suits your lifestyle** , technical practice networks, AECOM University, and volunteering days.

**Qualifications**

**Ready to push the limits of whatu2019s possible?**

_Hereu2019s what weu2019re looking for:_
Bacheloru2019s degree in a relevant discipline (engineering, finance, business etc.) preferred
Operational and business acumen, demonstrated through previous experience e.g. from project delivery, client account / framework management, operations, commercial, finance or P&L management.
Team player who demonstrates a record of championing AECOMu2019s values and leadership behaviours and building relationships as a trusted business partner.
Critical thinker who can solve complex problems, challenge the status quo in any aspect of the business, and successfully identify and deliver initiatives to drive continuous improvement.
Ability to build relationships with, and positively influence, stakeholders across AECOMu2019s global business and at all levels.
Acts as a mentor to others to help improve their understanding of what is needed and why to drive business performance

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at

At AECOM, we value everyone's unique contributions and perspectives.

If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!

**Additional Information**

Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!

#EVB

**About AECOM**

AECOM is the worldu2019s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle u2013 from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of 14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

**Freedom to Grow in a World of Opportunity**

You will have the flexibility you need to do your best work with hybrid work options. Whether youu2019re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. Weu2019re the worldu2019s trusted global infrastructure firm, and weu2019re in this together u2013 your growth and success are ours too.

Join us, and youu2019ll get all the benefits of being a part of a global, publicly traded firm u2013 access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each personu2019s potential, and weu2019ll help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.

**ReqID:** J

**Business Line:** Energy

**Business Group:** DCS

**Strategic Business Unit:** Europe & India

**Career Area:** Business Management

**Work Location Model:** Hybrid

**Company Description**

**Work with Us. Change the World.**

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worldu2019s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

**Job Description**

**Start here. Grow here.**

Are you ready to challenge the boundaries of what's possible? As AECOMu2019s Operations Director for the a major energy infrastructure programme, you will have direct accountability for the financial performance of the business unit within the Environment + Energy (E+E) business line in the UK&I region. This programme comprises a portfolio of projects being delivered under a unified framework and includes employees fully allocated to its delivery. At peak delivery, the programme is expected to generate $20u m Net Revenue (NSR) annually, with individual projects ranging in value up to $0m+.

_Hereu2019s what youu2019ll do:_

Working closely with the E+E Operations Director, Energy Business Unit Director, Energy Operations Director, and programme leadership, you will drive performance by mitigating risks and maximising opportunities to grow and continuously improve the programmes key performance metrics - Net Revenue, Labour Contribution %, EBITA %, Operating Cash Flow, and Enterprise Capabilities Hours as a % of Direct Labour Hours. Additionally, the role will have responsibility for ensuring that AECOMu2019s risk committee conditions for approving the proposal are delivered upon and realised e.g. margin improvement plans, minimum EC hours usage etc.

Due to the programme leadership being based in Birmingham, there is an expectation for this role to require regular travel to Birmingham on a weekly basis.

_Key Responsibilities:_
**Ethics & Compliance** | Implementing and ensuring compliance with AECOM Ethics & Compliance policies and procedures.
**SH&E** | Lead by example by visibly driving SH&E culture and ensuring effective implementation of SH&E policies and procedures.
**Technical Excellence & Quality** | Act as a technical excellence champion and work closely with the Energy digital lead, alongside programme leadership to ensure the right client solutions, are delivered on time, cost, and to professional, quality, and legislative standards every time.
**Financial Plan** | Responsible for developing and implementing the programme financial plan and outlook with Energy and E+E leadership.
**Business Performance** | Achievement of the annual financial business plan and outlook; continuously monitor actual performance vs the plan / outlook and taking proactive action to mitigate issues and maximise opportunities.
**Bidding** | Support the WAP/WAF pricing process within the programme by contributing directly to the development and execution of scopes of work alongside the commercial manager.
**Risk & Opportunities Management** | Develop a culture within programme where both risks and opportunities to EBITA and cash flow are proactively identified, assessed, and managed.
**Project Governance** | Ensure control of project delivery through the implementation of consistent and effective Healthy Starts, Contract, Bid and Project reviews, Risk Management, and achievement of project data quality metrics.
**Project Manager Development** | Work with E+E Operations to ensure effective training is in place to develop confident, and commercially and operationally astute project directors and managers.
**Commercial Management** | Responsible for proactively identifying and rectifying problem projects and working with the E+E and programme Commercial team to drive effective and consistent change management processes and resolve commercial disputes with clients.
**Sources of Revenue** | Responsible for the maintaining the accuracy of the Sources of Revenue for the programme - by ensuring that all task orders are accurately recorded in Salesforce at all times, and live projects have the correct NSR backlog, forecast end dates, and phasing profiles.
**Resourcing Strategy** |Support the E+E Resourcing Lead with the development and implementation of an appropriate sustainable resourcing strategy for the programme e.g. through internal workshare, EC centres, timesheet contractors, and permanent hires.
**SG&A Control** | Proactively control and manage non labour SG&A costs such as travel, recruitment fees, and indirect procurement.

**Come grow with us.**

Let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, **our flexible hybrid working model to ensure a work-life balance that suits your lifestyle** , technical practice networks, AECOM University, and volunteering days.

**Qualifications**

**Ready to push the limits of whatu2019s possible?**

_Hereu2019s what weu2019re looking for:_
Bacheloru2019s degree in a relevant discipline (engineering, finance, business etc.) preferred
Operational and business acumen, demonstrated through previous experience e.g. from project delivery, client account / framework management, operations, commercial, finance or P&L management.
Team player who demonstrates a record of championing AECOMu2019s values and leadership behaviours and building relationships as a trusted business partner.
Critical thinker who can solve complex problems, challenge the status quo in any aspect of the business, and successfully identify and deliver initiatives to drive continuous improvement.
Ability to build relationships with, and positively influence, stakeholders across AECOMu2019s global business and at all levels.
Acts as a mentor to others to help improve their understanding of what is needed and why to drive business performance

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at

At AECOM, we value everyone's unique contributions and perspectives.

If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!

**Additional Information**

Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!

#EVB

**About AECOM**

AECOM is the worldu2019s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle u2013 from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of 14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

**Freedom to Grow in a World of Opportunity**

You will have the flexibility you need to do your best work with hybrid work options. Whether youu2019re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. Weu2019re the worldu2019s trusted global infrastructure firm, and weu2019re in this together u2013 your growth and success are ours too.

Join us, and youu2019ll get all the benefits of being a part of a global, publicly traded firm u2013 access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each personu2019s potential, and weu2019ll help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.

**ReqID:** J

**Business Line:** Energy

**Business Group:** DCS

**Strategic Business Unit:** Europe & India

**Career Area:** Business Management

**Work Location Model:** Hybrid

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**Start here. Grow here.**
Are you ready to challenge the boundaries of what's possible? As AECOM's Operations Director for the a major energy infrastructure programme, you will have direct accountability for the financial performance of the business unit within the Environment + Energy (E+E) business line in the UK&I region. This programme comprises a portfolio of projects being delivered under a unified framework and includes employees fully allocated to its delivery. At peak delivery, the programme is expected to generate $20-30m Net Revenue (NSR) annually, with individual projects ranging in value up to $0m+.
_Here's what you'll do:_
Working closely with the E+E Operations Director, Energy Business Unit Director, Energy Operations Director, and programme leadership, you will drive performance by mitigating risks and maximising opportunities to grow and continuously improve the programmes key performance metrics - Net Revenue, Labour Contribution %, EBITA %, Operating Cash Flow, and Enterprise Capabilities Hours as a % of Direct Labour Hours. Additionally, the role will have responsibility for ensuring that AECOM's risk committee conditions for approving the proposal are delivered upon and realised e.g. margin improvement plans, minimum EC hours usage etc.
Due to the programme leadership being based in Birmingham, there is an expectation for this role to require regular travel to Birmingham on a weekly basis.
_Key Responsibilities:_
+ **Ethics & Compliance** | Implementing and ensuring compliance with AECOM Ethics & Compliance policies and procedures.
+ **SH&E** | Lead by example by visibly driving SH&E culture and ensuring effective implementation of SH&E policies and procedures.
+ **Technical Excellence & Quality** | Act as a technical excellence champion and work closely with the Energy digital lead, alongside programme leadership to ensure the right client solutions, are delivered on time, cost, and to professional, quality, and legislative standards every time.
+ **Financial Plan** | Responsible for developing and implementing the programme financial plan and outlook with Energy and E+E leadership.
+ **Business Performance** | Achievement of the annual financial business plan and outlook; continuously monitor actual performance vs the plan / outlook and taking proactive action to mitigate issues and maximise opportunities.
+ **Bidding** | Support the WAP/WAF pricing process within the programme by contributing directly to the development and execution of scopes of work alongside the commercial manager.
+ **Risk & Opportunities Management** | Develop a culture within programme where both risks and opportunities to EBITA and cash flow are proactively identified, assessed, and managed.
+ **Project Governance** | Ensure control of project delivery through the implementation of consistent and effective Healthy Starts, Contract, Bid and Project reviews, Risk Management, and achievement of project data quality metrics.
+ **Project Manager Development** | Work with E+E Operations to ensure effective training is in place to develop confident, and commercially and operationally astute project directors and managers.
+ **Commercial Management** | Responsible for proactively identifying and rectifying problem projects and working with the E+E and programme Commercial team to drive effective and consistent change management processes and resolve commercial disputes with clients.
+ **Sources of Revenue** | Responsible for the maintaining the accuracy of the Sources of Revenue for the programme - by ensuring that all task orders are accurately recorded in Salesforce at all times, and live projects have the correct NSR backlog, forecast end dates, and phasing profiles.
+ **Resourcing Strategy** |Support the E+E Resourcing Lead with the development and implementation of an appropriate sustainable resourcing strategy for the programme e.g. through internal workshare, EC centres, timesheet contractors, and permanent hires.
+ **SG&A Control** | Proactively control and manage non labour SG&A costs such as travel, recruitment fees, and indirect procurement.
**Come grow with us.**
Let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, **our flexible hybrid working model to ensure a work-life balance that suits your lifestyle** , technical practice networks, AECOM University, and volunteering days.
**Qualifications**
**Ready to push the limits of what's possible?**
_Here's what we're looking for:_
+ Bachelor's degree in a relevant discipline (engineering, finance, business etc.) preferred
+ Operational and business acumen, demonstrated through previous experience e.g. from project delivery, client account / framework management, operations, commercial, finance or P&L management.
+ Team player who demonstrates a record of championing AECOM's values and leadership behaviours and building relationships as a trusted business partner.
+ Critical thinker who can solve complex problems, challenge the status quo in any aspect of the business, and successfully identify and deliver initiatives to drive continuous improvement.
+ Ability to build relationships with, and positively influence, stakeholders across AECOM's global business and at all levels.
+ Acts as a mentor to others to help improve their understanding of what is needed and why to drive business performance
We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at
At AECOM, we value everyone's unique contributions and perspectives.
If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!
**Additional Information**
Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!
#EVB
**About AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of 14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through the Disability Confident Interview Scheme.
All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Energy
**Business Group:** DCS
**Strategic Business Unit:** Europe & India
**Career Area:** Business Management
**Work Location Model:** Hybrid

Our client is a rapidly growing FinTech organization seeking a strategic and results-driven Operations Director to lead their expanding operations division. This is a pivotal role, based in the heart ofLondon, England, UK , where you will be responsible for overseeing all operational functions, driving efficiency, and ensuring the smooth execution of business strategies. You will play a crucial part in shaping the company's operational future, implementing best practices, and fostering a culture of continuous improvement.

Key Responsibilities:

• Develop and implement comprehensive operational strategies to align with the company's growth objectives.
• Oversee daily operations across multiple departments, including customer support, onboarding, compliance, and payment processing.
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
• Manage budgets, resources, and P&L responsibilities for the operations division.
• Lead, mentor, and develop a high-performing team of operational managers and staff.
• Implement and refine operational policies and procedures to enhance efficiency and scalability.
• Ensure compliance with all relevant regulations and industry standards.
• Drive innovation in operational processes and technology adoption.
• Collaborate closely with senior leadership to set strategic direction and achieve business goals.
• Manage relationships with third-party vendors and service providers.
• Represent the operations function in executive meetings and strategic planning sessions.
• Ensure exceptional customer experience is delivered consistently across all touchpoints.

Qualifications:

• MBA or Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven track record of successfully scaling operations in a high-growth environment, preferably within the FinTech or technology sector.
• Strong understanding of financial services operations and regulatory compliance.
• Exceptional leadership, strategic thinking, and decision-making abilities.
• Proficiency in operational improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication, presentation, and interpersonal skills.
• Experience managing budgets and P&L.
• Ability to thrive in a dynamic and challenging work environment inLondon, England, UK .

This is a unique opportunity to take on a leadership role within an innovative company at the forefront of the financial technology revolution. You will have significant autonomy and the chance to shape the operational landscape of a burgeoning organization.

Our client, a rapidly expanding tech startup in the heart of London, England, UK , is seeking a strategic and results-driven Operations Director to lead and optimize their core business functions. This hybrid role offers a dynamic work environment, balancing crucial in-office leadership and team collaboration with remote working flexibility to foster efficiency and innovation. You will be responsible for overseeing all aspects of operational management, including process improvement, supply chain optimization, resource allocation, and quality assurance, to ensure the smooth and efficient execution of the company's strategic goals.

Key responsibilities include developing and implementing operational strategies that align with business objectives, driving efficiency gains, and reducing costs across departments. You will lead and mentor a diverse team of operational professionals, fostering a culture of high performance, accountability, and continuous improvement. Managing budgets, forecasting operational needs, and ensuring compliance with industry regulations and company policies are critical. The ideal candidate will possess extensive experience (10+ years) in operations management, preferably within the technology or startup sector, with a proven track record of scaling operations and driving significant improvements. Strong leadership, strategic thinking, and exceptional decision-making skills are essential. You must be proficient in utilizing operational management software, ERP systems, and data analytics tools to monitor performance and identify areas for optimization. Excellent communication, negotiation, and stakeholder management abilities are vital. The capacity to work effectively in a hybrid model, adapting to both remote and in-office demands, is key to success in this role. This is a high-impact leadership position with the opportunity to shape the future growth and success of an innovative company.