155 Operations Director jobs in London

Operations Director – driving alignment, excellence, and growth

We’re recruiting on behalf of a respected, forward-thinking, medium sized, travel management company entering a new stage of exceptional growth. They are multi award winning and have a strong reputation for service, innovation, and people. The business is now looking for an Operations Director to lead the next phase of operational development – aligning teams, systems, and culture across the UK.

This is a senior leadership role where you’ll shape how the business operates day to day and set the vision for how it scales. You’ll work closely with the CEO and leadership team to create consistency, efficiency, and excellence across every area of operations and technology.

Operations Director – What will I be doing ?

• Defining and delivering an operational strategy that aligns people, processes, and performance across the organisation.
• Leading transformation across workflow, automation, and systems to improve quality, speed, and scalability.
• Overseeing service delivery across multiple sites, ensuring exceptional standards and a client-first approach.
• Leading the UK technology and infrastructure teams, ensuring systems are secure, integrated, and ready for the future.
• Partnering with senior leaders to embed consistency and collaboration across operations, commercial, and technology functions.
• Managing and developing a talented leadership team, fostering a culture of accountability, innovation, and continuous improvement.

Operations Director – What experience do I need ?

• Senior operational leadership experience gained within a TMC, business travel, or travel technology environment.
• Strong GDS knowledge and understanding of how technology supports efficient, high-quality travel operations.
• Demonstrable experience leading technology or infrastructure teams within a service-led organisation.
• Skilled in workflow design, automation, and driving transformation across large operational teams.
• Commercially minded and strategic, comfortable operating at board level.
• A people-focused leader who brings clarity, alignment, and energy to every team they lead.

Operations Director – what else do I need to know?

This is a rare and unique opportunity to be part of a wonderful place to work. You will be joining at a pivotal time and will be a huge part of this company’s exciting next chapter.

London-based. Reports directly to the CEO as part of the senior leadership team.

Competitive package

A brilliant opportunity to lead both operations and technology through an exciting stage of growth – shaping the systems, culture, and service excellence that will define the future of this ambitious travel management company.

Operations Director, Business Travel Sector, West London. A fantastic opportunity to join this medium sized, award winning, travel management company (TMC) with a superb culture and ambition to expand significantly in the years ahead.

This role will have around 4-5 direct reports with overall responsibility for a sizeable operations team across multiple sites (remote and office based) as well as a small technology team. This is s Senior Leadership role; responsible for building a world-class service platform that’s robust today and ready for tomorrow.

Operations Director Responsibilities

• Set the strategic framework for operational excellence, workflow transformation and technology infrastructure as the business scales for the future.
• Build high performing teams with a culture of accountability and data driven decision making.
• Oversee service quality governance, ensuring SLA, KPI, and NPS targets are consistently exceeded.
• Define performance frameworks and support HR with internal succession planning and development
• Lead the technology infrastructure function, overseeing the companies security architecture and ensuring operational resilience.

Operations Director Skills Required

• Significant operational leadership experience gained in a TMC / Business Travel or Travel Technology environment
• Inspirational people leadership and communication skills
• Experienced in leading transformations on automation, workflow design and technology integration.
• Strong understanding of security, data governance, and operational infrastructure.
• Strong knowledge around travel technologies such as GDS, Online Booking Tools, Concur etc

Operations Director Additional Details

• A competitive package will be created and tailored towards the level of experience offered, to be discussed on application.
• The role will mainly be office based in West London where the majority of this team are based, although occasional flexible working is agreeable and there will also be times when this person will visit teams in other offices.

Operations Director – Premium Restaurant Group

Up to £100,000 + bonus

London-based | Multi-site leadership

A leading London restaurant group known for its high-volume venues, live energy, and guest-first culture is hiring an Operations Director to oversee its growing portfolio of sites.

This is a rare opportunity to join a well-established, experience-led hospitality brand with genuine character and strong financial performance.

The Role

You’ll take full accountability for:

• Overseeing multiple restaurants across London, ensuring consistency of brand and operational standards
• Leading and developing General Managers to drive performance and culture
• Managing budgets, financial targets, and long-term strategic goals
• Partnering with ownership on new initiatives and commercial growth
• Championing people, culture, and hospitality at scale

About You

We’re looking for a leader who blends commercial intelligence with authentic hospitality .

• Proven multi-site leadership experience (premium casual or large-scale restaurant environments)
• Strong financial and analytical ability
• Ability to build, inspire, and retain high-performing teams
• Hands-on, energetic, and people-focused

The Package

• Salary up to £100,000 + bonus
• Strategic influence across a leading hospitality group
• Supportive ownership and strong growth pipeline

Role: Operations Director

Salary: Final salary and package to be discussed but in line with an experienced Operations Director from the Cleaning Industry

Job Status: Full-time, Permanent

Location: London and Southeast

Vacancy Reference: VR/05369

Role Description:

Our client, a purpose-driven and sustainability-focused contract cleaning organisation, is seeking a highly accomplished Operations Director to lead its operational strategy and drive sustainable growth. The company has built a strong reputation for delivering high-quality, environmentally responsible cleaning solutions, underpinned by integrity, transparency, and long-term partnerships.

This is a pivotal leadership appointment that will shape the future direction of the business. The successful candidate will assume end-to-end responsibility for the operational function, ensuring the delivery of exceptional service standards, embedding sustainability at the core of operations, and enabling scalable growth.

Candidate Profile:

The ideal candidate will be an accomplished operations leader with significant senior-level experience in the cleaning, facilities management, or related services sectors. They will demonstrate a proven track record of scaling operations while maintaining quality, compliance, and sustainability standards. Exceptional leadership capabilities, strong financial and commercial acumen, and a deep understanding of sustainable operational practices are essential.

Key priorities will include:

• Developing and executing operational strategies aligned with the company’s commercial objectives and sustainability ethos.
• Driving continuous improvement, efficiency, and environmental performance across all service delivery functions.
• Leading and inspiring high-performing teams, fostering a culture of accountability, innovation, and operational excellence.
• Supporting strategic business development through operational planning, tender support, and solution design.
• Overseeing budgeting, forecasting, and cost-optimisation initiatives to enhance profitability and long-term value creation.
• Strengthening client relationships and ensuring service delivery consistently exceeds contractual and stakeholder expectations.
• A senior leadership role with significant strategic influence.
• The opportunity to shape and deliver a sustainability-led growth agenda.
• A collaborative and values-driven organisational culture.
• Long-term career progression potential.

£80k - £110k p.a.

Be part of a fast-growing, innovation-led SPF skincare brand as Operations Director to drive operational excellence, based in London.

The Role

As Operations Director, you will play a pivotal part in shaping the future of operations. This is an exciting opportunity to oversee the full supply chain, from sourcing and manufacturing through to logistics and fulfilment, while maintaining premium brand standards and supporting ambitious growth plans.

Key Responsibilities:

Operations & Supply Chain

• Oversee all aspects of the supply chain including raw materials, packaging and 3PL

• Manage relationships with manufacturing partners ensuring timely production and delivery

• Ensure compliance with international regulatory and legal requirements for SPF and skincare products (with external advisers)

• Lead demand planning and inventory management, optimising stock levels across all channels

• Drive cost efficiency and scalability in operational processes

• Implement and continuously improve SOPs to support rapid growth

Commercial & Strategic

• Own and manage operational budgets and contribute to broader company P&L

• Collaborate closely with sales, retail and marketing teams to align operational execution with commercial goals

• Support new product development (NPD) launches ensuring timely sourcing, production and fulfilment

• Lead the operational planning of go-to-market campaigns aligning supply with forecasted demand to maximise profitability

• Manage the development and execution of artwork, packaging and compliance

• Build and maintain strong relationships with key retail and distribution partners

Team Leadership & Performance

• Build, manage and mentor a high-performing operations team

• Set and track key KPIs across operations, supply chain and logistics

• Use data to make informed decisions and drive continuous improvement across the function

Sound like you?

You’ll bring 7-10 years’ experience in senior operations roles within beauty, skincare or personal care, ideally in a high-growth or scale-up environment. You’ll combine operational expertise with commercial acumen and a hands-on approach, thriving in a fast-paced setting. Your track record in demand planning, new product launches, supply chain management and stakeholder leadership will be second to none. Proficiency with MRP/MPS systems and experience across international markets will be a strong advantage.

Fawkes & Reece are representing a leading Tier 1 MEP contractor, seeking an experienced Building Services Operations Director to join their senior leadership team in London.

This is a strategic leadership position, offering the opportunity to play a pivotal role in the continued growth and delivery of major building services projects across the capital. The successful candidate will drive business performance, lead project delivery, and help shape the future of a highly regarded contractor known for delivering complex, high-value schemes.

Key Responsibilities:

• Contribute to the implementation of the business strategy, supporting the growth and delivery of major projects in the UK

• Develop and execute the business plan for your sector, with full P&L responsibility

• Lead, develop, and mentor project teams to ensure successful delivery across a portfolio of projects

• Strengthen and expand the client base through proactive relationship management and business development

• Oversee commercial and contractual interests, ensuring they are protected at all times

• Drive innovation, sustainability, and continuous improvement across all operations

• Ensure projects are delivered safely, efficiently, and in alignment with company values

• Play a key role in strategic planning, project selection, and overall business performance

Key Requirements:

• Proven experience operating at Director or Senior Project/Operations Manager level within a Tier 1 MEP or main contractor

• Strong commercial and strategic acumen with experience leading business units or major project portfolios

• Track record in pre-construction, tendering, and delivery of large-scale projects

• Strong leadership skills with the ability to recruit, develop, and retain high-performing teams

• Excellent stakeholder management and client relationship skills

• Demonstrated success in driving business growth and delivering results at a senior level

Package:

£150,000–£160,000 + car allowance, bonus, pension, and comprehensive benefits

Based in London, overseeing a diverse portfolio of high-profile projects