992 Retail Assistant jobs in Canterbury

We're looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for Defence on a part time basis, contracted to 30 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.

As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: 5 out of 7 days

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about our service and helping customers with natural, engaging service
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Health and Safety regulations

Our ideal Retail Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate great timekeeping and reliability

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1709/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

At DFS, youre not just selling sofas - youre helping people feel at home. Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard.

We know life doesnt stop when your shift starts, from school runs, to study time or just needing balance. Thats why we offer flexible working patterns to help you make it all work. If the hours liste.

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Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.  

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role…

• The Retail Sales Team are the face of The National Lottery to the existing National Lottery Retailers, supporting them to increase Returns to Good Causes, driving sales through increasing in-store standards, Retailer Training and the ongoing management of The National Lottery retail estate.
• Through ownership of territory management, you will build and maintain strong relationships with our retailer network within an assigned territory
• Deliver the retail and marketing plans by supporting and growing in-store standards, advocating the commercial value of The National Lottery to drive sales and returns to Good Causes
• The successful candidate will be working in and around the Ashford area territory. The role is initially offered as a fixed term contract until 30th April 2026 and is field-based Monday to Friday. A company car and fuel card are provided.

What you’ll be doing.

Strategic Delivery:

• Support the Annual Business Plan by delivering key messages and marketing updates to our retail network
• Support the Retail Sales Team objectives and review against agreed measures, working cross territory / divisionally where required
• Bring retail insight and new ways of working into Allwyn through team meetings, 1:2:1’s with Retail Sales Manager Execution:
• Deliver the Retail Key Performance Indicators through ownership of territory management plans and prepare store visits within your assigned territory.
• Proactively drive high in-store standards and deliver key messages
• Build and maintain great relationships in your assigned territory to drive great in store execution and retailer advocacy of The National Lottery within stores now and into the future
• Develop a strong understanding of your territory, retailers, and competitors to drive sales and returns to Good Causes
• Agree and gain commitment ensuring retailers comply with the necessary player protection through the Retail Training Centre (RTC)
• Drive you own development through our Retail Sales Academy (RSA)

What experience we’re looking for…

• Previous field sales experience or customer service (ideal but not necessary)
• You're always bringing new ideas to the table
• Strong sales and commercial acumen
• You’re a people person and confident speaking to our retailers and can build great relationships
• Experience of face to face selling – and you’re pretty good at it too
• Ability to use IT packages and be IT literate
• Good with numbers and you're able to analyse data and provide insight to our customers
• The ability to deliver effective training with people at all levels
• A full UK driving licence and flexibility to travel across your territory and wider regions when required

Key Measures of Success:

Business Knowledge - Understands structure, vision and purpose; Knows Retail vision and can translate throughout all they do; Aware of cascaded information affecting the business and organisation; Is aware of what other business departments / functions are and how they interact; Takes into account their business understanding / awareness throughout

Financial Acumen - Understands and can discuss sales and returns to Good Causes confidently. Using appropriate tools to conduct analysis and lead conversations around corrective action.

Data and Insights - Aware of trends and how these may impact their area of business; Knows the Lottery competition; Understands local retailer dynamics, formats and channels; Understands shopper motivations and needs; Links external trends to action needed within role; Understands key metrics and can talk about these in an internal and external environment

Strategic Development - Understands the team strategy / objectives; Executes all tasks in role (internal and/or external. Competently shares small strategic decisions with line manager which are well thought through; Competent at evaluating successes and failures and applies this to the next project/output; Competent in planning and organising own task; Establishes priorities in partnership with manager or wider team and plans accordingly

Communicating with Impact - Active member of the immediate team and makes an effort to get to know other teams. Can manoeuvre through group discussion effectively; Comfortably takes delegation, ensuring outcomes and milestones are contracted, internally & externally

Personal Accountability - Can be counted on to achieve goals; Able to follow direction within a set strategy and will articulate what is possible within remit; Genuinely cares about their outputs and the effect these have internally and externally; Balances own workload, flexing this when priorities shift; Comfortable working on a task, knowing why it is being performed and seeking guidance in times of uncertainty

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. 

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online. 

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. 

**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**

An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessments
• Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

Company Profile

Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly.

To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most.

The company is in a lovely rural setting therefore, candidates must be able to drive.

This is a full-time office-based position with the working hours of Monday to Friday 08:00 to 17:00.

Key duties & responsibilities of Customer Service Manager

• Keep speed and customer satisfaction at the heart of every decision
• Lead the customer service executives
• Ensuring all orders are despatched same day to warehouse
• Monitor couriers on time deliveries and report any instances to the operations team
• Manage the customer service tickets to ensure repairs and services are monitored within your timelines
• Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
• Manage email boxes and ensure responses are made within 24 hours
• Monitor back orders and ETAs
• Maintain communication with the sales & marketing team of operational changes
• Weekly reporting

Required qualifications, knowledge, experience & skills of Customer Service Manager

• Proven experience in a customer service leadership or supervisory role
• Strong communication skills, both verbal and written, with the ability to handle escalations professionally
• Team leadership and coaching abilities, with a focus on motivation and performance improvement
• Excellent problem-solving skills and the ability to make decisions under pressure
• Customer-focused mindset with a passion for delivering high-quality service
• Organisational and time management skills, with the ability to prioritise tasks effectively
• Experience with CRM systems and customer service software
• Ability to analyse service metrics and implement improvements
• Adaptability to change and a proactive approach to continuous improvement
• IT proficiency, including Microsoft Office (especially Excel, Word, and Outlook)

Benefits

• Annual profit related bonus capped at 12% paid quarterly
• Private healthcare for family
• Pension
• Long service awards

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service

• Providing exceptional customer service and promptly addressing customer enquiries
• Handling administrative tasks including data entry, file management, and documentation
• Maintaining accurate records of customer interactions and transactions
• Coordinating with internal teams to resolve customer issues efficiently
• Processing service requests and ensuring timely follow-ups

• Experience in an administrative or customer service role
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office Suite and other common office software
• Ability to handle and resolve customer complaints with professionalism
• Good problem-solving skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Understanding of customer service principles and practices

• Stable and ongoing contract
• Opportunity to develop and refine your customer service and administrative skills
• Supportive and collaborative work environment
• Involvement in a crucial sector providing essential services

If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: 25,000 - 26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00

The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions
• Identify opportunities to upsell or cross-sell products and services to clients

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools

Customer Service Administrator - Rainham

26,000 - 28,000 DOE

This is a fantastic opportunity to be part of a forward-thinking company.

Key Responsibilities:

• Engage with customers via phone, email, and chat to resolve inquiries and provide support
• Maintain detailed records of customer interactions and feedback
• Collaborate with team members to continuously improve customer satisfaction
• Addressing customer enquiries, resolving issues, and providing top-notch support

What you need:

• Previous experience in customer service
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Positive attitude and a team player mentality

What We Offer:

• Exciting and supportive work environment
• Opportunities for professional growth and development

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service

• Providing exceptional customer service and promptly addressing customer enquiries
• Handling administrative tasks including data entry, file management, and documentation
• Maintaining accurate records of customer interactions and transactions
• Coordinating with internal teams to resolve customer issues efficiently
• Processing service requests and ensuring timely follow-ups

• Experience in an administrative or customer service role
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office Suite and other common office software
• Ability to handle and resolve customer complaints with professionalism
• Good problem-solving skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Understanding of customer service principles and practices

• Stable and ongoing contract
• Opportunity to develop and refine your customer service and administrative skills
• Supportive and collaborative work environment
• Involvement in a crucial sector providing essential services

If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

Customer Service Advisor !

Maidstone based

Salary: 26,000
Start date: ASAP
Hybrid working: 4 days working from home / 1 in office

Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.

The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.