1183 Tourism jobs in Liverpool

Hybrid

Crewe 

6 month FTC initially with possibility of permanant position

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

• Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Data Management: Maintain and update customer records with precision and care.
• Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
• Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
• Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
• Compliance & Reporting: Follow data protection procedures and report breaches promptly.
• Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

• Hybrid working available
• Based at head office

This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.  

Leanne (phone number removed) or email (url removed)

INDCOM 

Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.

You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.

Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities

Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Job role: Scotrail - Customer Service Expert 

Location : Work from home (MUST live in Scotland) - option to work onsite in our Glasgow office is available. Ask us for more details!

Hours:  37.5 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail.

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment
• Experience on train operating company would be preferred but is not essential
• Proven experience of working in a high-quality measured role
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal
• Proven ability to pay close attention to detail
• Proven ability to use initiative as well as work as part of a team
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail
• Computer literacy is essential including MS Word, Excel and E-mail
• Ability to work to tight deadlines
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work 
• Collaboration -  You enjoy working with others and you like working as a team player
• Communication-  You can speak and write clearly and in a confident manner
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas
• Critical Thinking-  You are able to think logically when making decisions
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Scotrail - Customer Service Expert 

Location : Work from home (MUST live in Scotland) - option to work onsite in our Glasgow office is available. Ask us for more details!

Hours:  37.5 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail.

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment
• Experience on train operating company would be preferred but is not essential
• Proven experience of working in a high-quality measured role
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal
• Proven ability to pay close attention to detail
• Proven ability to use initiative as well as work as part of a team
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail
• Computer literacy is essential including MS Word, Excel and E-mail
• Ability to work to tight deadlines
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work 
• Collaboration -  You enjoy working with others and you like working as a team player
• Communication-  You can speak and write clearly and in a confident manner
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas
• Critical Thinking-  You are able to think logically when making decisions
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

• General administration duties i.e. filing, data entry.
• Ensuring customer records are up to date.
• Answering phone calls.
• Generating jobs on the systems.
• Call/emailing customers to ensure they are happy with the work carried out.
• Calling customers to check on any future work they may require.

• Ideally have some Administration/Customer Service experience.
• Proficient with Microsoft Excel and Word and Outlook.
• Excellent, professional telephone manner.

Customer Service Coordinator

Up to 31,500 per annum

Haydock, Merseyside

Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm

Permanent

Our long established manufacturing client, based in Haydock, are currently recruiting for a permanent Customer Service Coordinator.

Job Role:

You will be responsible for managing the full customer order life cycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience.

You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.

Customer Service Coordinator responsibilities:

• Accurate entry of customer orders.
• Production of all associated order documentation.
• Maintain Customer Records.
• Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
• Identifying and assessing customer's needs to achieve satisfaction through regular communication by telephone and email.
• Screening of sales enquiries.
• To become familiar with the product lines and their applications and make recommendations as appropriate.
• To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
• To update customer information of the prevailing customer CRM systems.
• Claims and returns processing.
• Booking shipments with freight providers.
• Order management to ensure delivery in full and on time (DIFOT).
• Follow-up on required product licences and ensure relevant documentation is completed.

Customer Service Coordinator Requirements:

• Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Working experience of Microsoft Excel and reporting.
• Working experience of SAP.
• In-depth understanding of the Order to Cash process within a manufacturing environment.
• Numerate and literate, with the ability to create strong relationships with customers and colleagues.
• Strong organisational skills with close attention to detail.
• Ability to work under own initiative and take decisions within own level of authority.
• Ability to multi-task, prioritise and manage time effectively.
• Proactive approach to resolving issues and a continuous improvement mindset.
• Able to work within a small team.
• Comfortable working in a fast-paced, process-driven environment.
• Customer-focused with a positive, can-do attitude.
• Comfortable using data and reports to support decision-making.

Please apply in the first instance with a copy of your CV.

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Job Title: Customer Service Administrator
Location: Deeside, Near Chester
Remuneration: 12.31 per hour
Contract Details: Temporary (13th October 2025 - 26th January 2026)

Are you ready to shine in a fast-paced environment? Join our client's amazing Customer Care team for an exciting 3-month journey leading up to the festive season!

Responsibilities:
As a vital member of the Customer Service team, you will:

• Provide exceptional support to customers during our peak season.
• Answer the switchboard with confidence and a friendly demeanour.
• Review and respond to customer post promptly and professionally.
• Assist our Technical Customer team with administrative tasks.

Key Details:

• Availability: Must be free from 1st October to early January.
• Shifts: Flexible hours from 8 AM to 9 PM, 5 days a week (30-minute lunch included).
• Work Environment: A mix of office-based and remote work after training.

Perks:

• Enjoy free on-site parking!
• Sip your favourite beverage from our on-site Costa Coffee!
• Delight in meals from our Michelin Star Canteen!

We're looking for organised individuals with excellent verbal and written communication skills. If you thrive in a busy atmosphere and love helping customers, we want to hear from you!

Apply now and be part of a incredible team that makes a difference!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Shift Pattern: 37.5 hours per week working 5 out of 7 days.
Contract type: Full time and permanent contract

Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.

You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.

We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.

Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.

Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.

We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO benefits page;

• 33 days holiday (including bank holidays)
• Chance to win free tickets ever month at the AO arena
• Subsidised gym membership
• At least 5% pension contribution
• Health cover with standard package but options to upgrade

Customer Service Advisor

Location : Chester Business Park (free on-site parking)

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : November 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

• 14.47 per hour , with weekly pay
• Free on-site gym with shower and changing facilities
• Hybrid working - up to 3 days from home after your first 6 months
• Structured training and opportunities to grow into permanent roles
• Holiday allowance
• Central location - easy access to public transport
• Discounts on shopping, travel, entertainment and more
• Wellbeing support - dedicated resources to help you thrive at work
• An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

• Taking calls from existing customers with questions about their accounts
• Providing clear, friendly, and accurate support
• Guiding customers through next steps or directing them to specialist teams
• Helping people in vulnerable circumstances with care and sensitivity
• Following simple procedures to keep customer information secure
• Keeping accurate records and updating customer details

What We're Looking For

• Great communication and listening skills
• A positive, customer-first attitude
• Confidence in handling calls and solving problems
• Willingness to learn and work as part of a team
• A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.