3,661 Account Management jobs in the United Kingdom

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

Here are some of our favourite perks and benefits, but we have so many more!

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

WHJS1_UKTJ

We’re pushing the boundaries of Insurance Technology.

INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.

Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.

With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.

Responsibilities will include :

People Leadership:

• With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
• You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• You'll cultivate a collaborative and high-performance ethos within the team.

Client Relationship Management:

• Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
• As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
• You will lead business reviews and strategic discussions to align client objectives with platform capabilities

Strategic Account Management:

• You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.

Client Success Strategy:

• You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
• You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Stakeholder engagement:

• You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
• You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.

Requirements

Essential Requirements:

Candidates must successfully evidence proven, demonstrable experience in the following areas:

• Insurance industry - developed either within an insurance company, or an insurance software provider;
• Account Management/ Customer Success Management experience
• Leading and managing teams
• Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable:

• Bachelor’s degree in Business, Marketing, Technology or related field
• Solid understanding of InsurTech landscape desirable

Benefits

• We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
• Inclusion in the company share plan

• Participation in a performance linked bonus scheme
• Annual Learning & Development allowance of £1,250
• Free access to LinkedIn Learning & Microsoft ESI Learning platforms
• Monthly wellness allowance of £100 for you to put towards health and wellness activities
• Group Income Protection
• Life Cover
• We are a member of the Employee Assistance Program, that supports our staff 24/7
• Participation in the company pension scheme
• Cycle to Work Scheme