Account management roles are pivotal for maintaining client relationships and driving business growth. These positions involve understanding client needs, providing solutions, and ensuring satisfaction. Professionals in account management often work closely with 21 Account Management jobs in the United Kingdom
Business Development Representative
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Job Description
Sensat is a visualisation platform for large infrastructure projects. We help teams to plan and deliver projects using an easy-to-understand digital replica of their site. Today over $300bn of complex and critical Infrastructure projects are using Sensat to bring information from different tools together, better understand and communicate their project constraints, and ensure everybody is on the same page.
We are a people-first company with an experienced team who have led multi-billion dollar exits in construction/tech at top companies. We offer purpose-driven work with a talented and committed team, providing attractive and rewarding benefits for high performers. We seek applicants who care about solving meaningful problems.
What you’ll be doing
As our Business Development Representative, you will be at the forefront of expanding Sensat’s footprint within the civil infrastructure sector. Your core mission is to identify, engage and develop high-potential new accounts through a multithreading approach, translating engaged contacts into a robust pipeline of qualified leads for our Account Executives. This is a critical role for Sensat’s growth demanding a commercial mindset, exceptional self-starter capabilities and a keen ability to articulate what you need to drive success in your territory. You will directly contribute to filling the top of our sales funnel with high-quality new leads.
Lead generation: Proactively identify and deeply research high-value civil infrastructure asset owners and key stakeholders within those organisations. Leverage tools like LinkedIn Sales Navigator and Demandbase to map complex buying centres and understand their strategic priorities and challenges.
Multi-threaded engagement & relationship building: Develop and execute multi-channel outreach strategies (personalised email, social selling, event doorstopping) to engage multiple decision-makers and influencers across different departments within accounts. Focus on building genuine relationships and uncovering commercial opportunities.
Lead qualification: Conduct comprehensive discovery conversations to rigorously qualify prospects based on their needs, pain points, budget, authority, and timeline (BANT+ or similar advanced qualification frameworks). Understand the intricacies of civil infrastructure projects and how Sensat's solutions deliver unique value.
Pipeline generation & nurturing: Own the process of converting engaged contacts into well-defined, actionable opportunities, ensuring a consistent flow of high-quality leads into the sales pipeline for Account Executives. Nurture longer-term prospects, understanding that complex sales cycles require sustained engagement.
GTM collaboration: Work closely with Account Executives to ensure seamless hand-offs of qualified opportunities and gather feedback on lead quality. Collaborate with the Marketing team to refine messaging, content, and campaign strategies based on market insights and engagement results, particularly as inbound efforts scale in H2.
CRM & process excellence: Maintain meticulous and insightful records of all prospecting activities, account intelligence, and interactions within Hubspot CRM. Proactively contribute to the development and optimisation of our lead generation processes and playbooks.
Autonomous drive & continuous improvement: Take full ownership of your territory and results. Proactively identify areas for improvement in your approach, articulate your needs for resources or support, and continuously seek to enhance your skills and industry knowledge.
What you’ll bring:
Experience in a relevant industry: Prior experience in or deep understanding of the Utility, Rail, infrastructure, or construction tech sectors, with a preference for experience working with asset owners, general contractors and consultants.
Proven commercial acumen: A strong understanding of B2B sales cycles and a natural ability to identify and articulate commercial value. Targets drive you and understand how your efforts directly impact revenue.
Strategic prospecting & multithreading expertise: Demonstrated ability to go beyond basic cold calling, employing sophisticated research and multi-channel strategies to engage multiple contacts within target accounts.
Self-Starter & proactive mindset: You thrive in an autonomous environment, taking initiative and ownership without constant supervision. You're resourceful, resilient in the face of rejection, and possess a strong problem-solving orientation.
Exceptional communication & interpersonal skills: You are an active listener, a clear, concise, and persuasive communicator (both written and verbal), and adept at building rapport with senior stakeholders. You can translate complex technical concepts into relatable business value.
CRM proficiency: Experience with HubSpot or similar CRM systems for managing pipelines and activities.
What we’ll bring:
30 days holiday (not including bank holidays)
A flexible working environment
Experienced, driven, fun and friendly team with a wealth of knowledge to share
Freedom and responsibility from day 1 to forge your own path
Health Cash Plan, pension scheme, Cycle to Work
A brand spanking new Mac and a WFH budget to set up your own space just how you like it
£500 per year personal training budget
Regular in-person work and social events - in the last few months we’ve had a wine tasting evening, cocktail masterclass, gospel choir, pub quiz, karaoke contest and more
Dog-friendly office
At this time, we are only able to accept applications from those who have a right to work in the United Kingdom. Our office is in Old Street, London.
Equality, Diversity and Inclusion
We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made on the basis of qualifications, merit, and business need, and our recruitment processes are conducted in accordance with the Equality Act 2010. If you require any adjustments during the recruitment process, please let us know.
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Account Management Assistant
Posted 1 day ago
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Job Description
About Us
At The Despatch Company, our vision is “Fast fulfilment. Everywhere.” We’re on a mission to simplify fulfilment for everyone, putting enterprise-level logistics into the hands of every business. Our intuitive software helps customers move faster, ship smarter, and work without the chaos, making fulfilment a competitive edge.
Our principles guide everything we do:
- Make the customer happy. Their success is our success, we go the extra mile to bring a smile.
- Choose clarity over comfort. We speak up, simplify, and keep customers in sharp focus.
- Solve real problems, not hypothetical ones. No fluff, just meaningful solutions.
- Be remarkable. Good isn’t enough, we aim to deliver experiences people love.
- Speed is a strategy. We act with urgency, learn from bumps, and own the outcome.
- Know the goal, deliver results. We align on the "why" and execute the "how."
- Stay curious, challenge the norm. We question, push boundaries, and refuse to settle.
- Keep it simple. Simplicity wins every time.
The Role
We are hiring an Account Management Assistant. We are less interested in your CV and more intrigued by your can-do attitude. Whether you are just starting out or looking to pivot into tech, if you are curious, ready to roll, and excited to build something great, you belong here.
You will support our Account Managers, helping them keep customers from scrappy start-ups to established e-commerce brands delighted, organised, and scaling confidently.
What You’ll Be Doing
- Communicating clearly and compassionately with customers
- Supporting Account Managers with day-to-day client needs
- Keeping CRM records tidy and up to date
- Coordinating with support, onboarding, and development teams to deliver results
- Monitoring satisfaction and proactively stepping in when needed
- Helping customers get the most out of our platform
What We’re Looking For
- A positive, proactive mindset, you don’t wait for direction, you jump in
- Excellent communication, clear, confident, and customer-focused
- Highly organised and reliable, attention to detail is your superpower
- Comfortable in a fast-paced, tech-driven environment
- Curious and ready to learn, eagerness matters more than experience
What You’ll Get
- Full training and mentoring, you don’t need to come in knowing it all
- A real career path into Account Management or Customer Success
- 28 days holiday (including bank holidays)
- Workplace pension scheme
- Team events, a supportive culture, and fast-paced fun
Head of Account Management
Posted 526 days ago
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Job Description
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
Senior Digital Strategist (Account Management)
Posted 1 day ago
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Job Description
Senior Digital Strategist (Account Management) | Disruptive Digital Agency
We’re working with an exciting new client focussed on the intersection of creativity, technology, and business. This is a unique opportunity to help shape the direction of engagements, and work on digital experiences that genuinely move the needle.
We’re looking to connect with exceptional talent across Digital Strategy, Project Management, Design, and Client Services . You’ll be joining a team known for delivering best-in-class mobile and digital products - fast, focused, and built for real-world impact.
What We're Looking For
You’ve operated in digital consultancy, agency, or high-growth product environments. You understand what it takes to build and deliver smart, scalable, user-first solutions — and how to work with clients to bring those solutions to life.
You’re commercially minded, comfortable spotting opportunities and helping turn them into results. You know how to partner with clients and cross-functional teams to drive delivery, not just slideware.
Core Requirements
- Experience of building out key accounts, spotting opportunities and driving growth.
- Ability to operate in a fast-paced, high-expectation environment
- Proven track record in managing clients, programs, or design workflows
- Strategic thinking — paired with the executional know-how to back it up
- Comfortable owning relationships, deliverables, and outcomes
Drop me a message or register your interest today.
Senior Digital Strategist (Account Management)
Posted 1 day ago
Job Viewed
Job Description
Senior Digital Strategist (Account Management) | Disruptive Digital Agency
We’re working with an exciting new client focussed on the intersection of creativity, technology, and business. This is a unique opportunity to help shape the direction of engagements, and work on digital experiences that genuinely move the needle.
We’re looking to connect with exceptional talent across Digital Strategy, Project Management, Design, and Client Services . You’ll be joining a team known for delivering best-in-class mobile and digital products - fast, focused, and built for real-world impact.
What We're Looking For
You’ve operated in digital consultancy, agency, or high-growth product environments. You understand what it takes to build and deliver smart, scalable, user-first solutions — and how to work with clients to bring those solutions to life.
You’re commercially minded, comfortable spotting opportunities and helping turn them into results. You know how to partner with clients and cross-functional teams to drive delivery, not just slideware.
Core Requirements
- Experience of building out key accounts, spotting opportunities and driving growth.
- Ability to operate in a fast-paced, high-expectation environment
- Proven track record in managing clients, programs, or design workflows
- Strategic thinking — paired with the executional know-how to back it up
- Comfortable owning relationships, deliverables, and outcomes
Drop me a message or register your interest today.
Customer Success Manager - Account Management
Posted 1 day ago
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Job Description
Our Company:
Genista Biosciences is a rapidly growing biotech company based in San Jose, CA that is dedicated to improving public health and food safety, both on the community and global scale.
Our Goal:
To revolutionize food safety by creating a cutting-edge platform based on a unique combination of robotics, software, and technology. Our ability to offer fast and accurate testing while still being cost-effective allows every member of the food supply chain (big or small) to be rest assured that the food they produce is safe thereby making the world a better place. The Customer Success team is responsible for building client-relationships, fostering loyalty, and ensuring retention. The CSM is the primary point of contact for customers and facilitates an exceptional experience built on trust, responsiveness, and eagerness to help.
Job Responsibilities:
- Establish and execute a proactive customer engagement strategy with clear retention goals and process milestones to work toward
- Onboard new clients and assist existing ones by connecting them with specific teams such as Sales, Laboratory and Engineering to address specific requests
- Methodically review, troubleshoot and handle customer issues/requests by following through in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
- Continuously optimize existing and future processes within the company that enhance client success and continually improve the quality, effectiveness, and efficiency of our processes
- Provide high-level technical support and work to resolve any customer dissatisfactions
- Assist in creating onboarding, training courses and educational/promotional materials for clients
- Maintain a detailed understanding of Genista’s offerings and work with clients to ensure they are making the most out of their experience with Genista’s offerings
Qualifications:
- Bachelor’s or advanced professional degree
- 3+ years of professional experience in customer success, customer outreach, client management
- Exceptional interpersonal skills as well as communication and writing skills are required
- Outstanding work ethic and the ability to report to job duties early in the day is needed
- Eager and focused individuals with integrity will be most successful in this position
- Must be excited to support brand goals and optimistic about sharing the company’s vision and message with customers
Manager Sales - Inside Account Management
Posted 5 days ago
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Job Description
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
The Inside Sales Manager will be responsible for leading, managing and coaching a team of inside sales account managers. This role involves developing and implementing sales strategies, monitoring performance, and ensuring the team meets sales targets. The ideal candidate will have a strong background in inside sales account management, excellent leadership and coaching skills, and a passion for driving results.
This role will require 5 day a week attendance to our London office.
Responsibilities:
+ Lead, mentor, and manage a team of inside sales account managers to achieve sales targets and objectives.
+ Develop and implement effective sales strategies and processes to drive revenue growth.
+ Monitor team performance, provide regular feedback, and conduct performance reviews.
+ Analyze sales data and market trends to identify opportunities for improvement and growth.
+ Collaborate with marketing and product teams to develop and execute sales campaigns.
+ Ensure high levels of customer satisfaction and retention by maintaining strong relationships with key clients.
+ Conduct regular training sessions to enhance the skills and knowledge of the sales team.
+ Prepare and present sales reports to senior management.
Qualifications:
+ Bachelor's degree in Business, Marketing, or a related field.
+ Proven experience in an inside sales environment.
+ Strong leadership and coaching skills.
+ Excellent communication and interpersonal skills.
+ Ability to analyze data and make informed decisions.
+ Proficiency in CRM software and Microsoft Office Suite.
+ Results-oriented with a track record of meeting or exceeding sales targets.
+ Advantages: knowledge of additional languages and Tech savvy
Benefits:
+ 25 days of vacation
+ Up to 32 hours paid time off per year to volunteer with a charity of your choice
+ Reward & Recognition scheme - earn points to spend online
+ Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
+ Yearly salary increases according to individual performance
+ Employee referral bonus for bringing New Talent to Zebra
+ Pension Scheme with a matched contribution up to 7%
+ Private medical and dental cover
+ Access to an innovative online learning platform
+ Cycle to work scheme
+ Employee Assistance Program
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Manager, Account Management & Client Success
Posted 2 days ago
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Head of Account Management, EMEA
Posted 497 days ago
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Job Description
We’re pushing the boundaries of Insurance Technology.
INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.
Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.
With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.
Responsibilities will include :
People Leadership:
- With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
- You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
- You'll cultivate a collaborative and high-performance ethos within the team.
Client Relationship Management:
- Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
- As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
- You will lead business reviews and strategic discussions to align client objectives with platform capabilities
Strategic Account Management:
- You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
- You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.
Client Success Strategy:
- You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
- You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.
Client Feedback and Product Enhancement:
- You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
- Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
- You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
Stakeholder engagement:
- You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
- You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.
Requirements
Essential Requirements:
Candidates must successfully evidence proven, demonstrable experience in the following areas:
- Insurance industry - developed either within an insurance company, or an insurance software provider;
- Account Management/ Customer Success Management experience
- Leading and managing teams
- Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
- Excellent leadership, interpersonal and communications skills
- Strategic thinking and the ability to align client needs with company objectives
- Analytical mindset with the capability to interpret data and make informed decisions
- Demonstrated track record of managing and nurturing strategic client relationships
- Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.
Desirable:
- Bachelor’s degree in Business, Marketing, Technology or related field
- Solid understanding of InsurTech landscape desirable
Benefits
- We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
- Inclusion in the company share plan
- Participation in a performance linked bonus scheme
- Annual Learning & Development allowance of £1,250
- Free access to LinkedIn Learning & Microsoft ESI Learning platforms
- Monthly wellness allowance of £100 for you to put towards health and wellness activities
- Group Income Protection
- Life Cover
- We are a member of the Employee Assistance Program, that supports our staff 24/7
- Participation in the company pension scheme
- Cycle to Work Scheme
Senior Director,Customer Success Account Management
Posted 19 days ago
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Job Description
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Senior Director,Customer Success Account Management
Posted 19 days ago
Job Viewed
Job Description
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .