976 Customer Service jobs in Brightons

Job Title: Customer Service Representative
Location: Glasgow
Department: IMS - Motor
Working Time: Full-Time, 36 hours per week
Start Date: 6th October
Salary: 23,600 - 26,000 (depending on experience)

We are seeking a Customer Service Representative to join our General Insurance team in Glasgow. In this role, you will handle inbound calls from customers with motor and home insurance policies, providing support with queries, policy changes, renewals, and retentions. You will also guide customers through our digital services, assist vulnerable customers, and handle complaints in a professional manner. This is a fast-paced position that requires excellent communication skills, adaptability, and a strong focus on customer experience.

• Deliver outstanding customer service by resolving queries efficiently.

• Manage high volumes of inbound calls, with some outbound activity.

• Support customers with policy changes, renewals, and sales opportunities.

• Provide tailored solutions, particularly for vulnerable customers.

• Promote products and services to encourage retention and growth.

• Accurately record interactions and outcomes in internal systems.

• A passion for delivering excellent customer service.

• Previous call centre or customer service experience (retail, hospitality, or leisure also considered).

• Financial services experience is desirable.

• Strong communication skills with resilience when handling complex issues.

• Good IT literacy, including Microsoft Office, with confidence using multiple systems.

• Competitive salary of 23,600 - 26,000 DOE.

• Exclusive discounts with leading retailers and brands.

• Wellbeing support, including 24/7 access to a Virtual GP.

• 7.2 weeks' holiday including bank holidays.

• Enhanced family leave policies.

• Pension scheme with up to 7.5% employer match and life assurance cover.

• Flexible and part-time working options.

Applicants must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Job Title: Customer Service Representative
Location: Glasgow
Department: IMS - Motor
Business Area: Product
Working Time: Full-Time
Start date: 6th October
Salary: 23,600 to 26,000 depending on experience
Hours: Full time, 36 hours per week

We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key.

• Deliver outstanding customer service and resolve queries efficiently.

• Handle high volumes of inbound calls, with some outbound activity.

• Support customers with policy changes, renewals, and new sales opportunities.

• Educate customers on products and services to encourage retention and growth.

• Provide tailored solutions, particularly for vulnerable customers.

• Accurately log interactions and outcomes in internal systems.

• A passion for excellent customer service.

• Previous call centre or customer service experience (retail, hospitality, leisure also considered).

• desirable financial services experience

• Strong communication skills with resilience in handling complex issues.

• Good IT literacy, including Microsoft Office, and confidence using multiple systems.

• Competitive salary (23,600-26,000 DOE).

• Exclusive discounts with major retailers and brands.

• Wellbeing support, including 24/7 access to a Virtual GP.

• 7.2 weeks' holiday including bank holidays.

• Enhanced family leave policies.

• Pension scheme with up to 7.5% employer match and life assurance cover.

• Flexible and part-time working options available.

Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks.

You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive.

Apply today and build your career with us.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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• Lead, mentor, and motivate a remote team of customer service representatives to achieve service excellence.
• Handle escalated customer issues and complex inquiries, providing prompt and effective resolutions.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Monitor customer interactions and agent performance, providing regular feedback and coaching.
• Train new team members on company products, services, and customer service best practices.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Collaborate with other departments to ensure a seamless customer experience.
• Manage scheduling and workload distribution for the remote customer service team.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Contribute to the development of knowledge base articles and support resources.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to manage and motivate a remote team.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Strong understanding of customer service principles and best practices.
• Ability to handle high-pressure situations and de-escalate customer conflicts.
• Excellent organizational skills and attention to detail.
• Comfortable working independently and managing time effectively in a remote environment.
• A proactive approach to customer satisfaction and a passion for service delivery.
• High school diploma or equivalent; further education or certifications in customer service or management are a plus.

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Are you ready to take your career to new heights?

We’re looking for a for a passionate Customer Service Representative to work fully remotely with a team in Glasgow! This full-time position offers growth, flexibility, and the chance to work with a dynamic team.

If you’re driven to provide exceptional customer experiences and ready to work from the comfort of your home, we want to hear from you!

What you will get in your new role

• Work-life balance with Monday to Friday schedule
li>Competitive salary of £23,809 per annum li>Fully remote position
• Keep in touch days and staff nights out
• Opportunity for professional growth and development
• Supportive and inclusive company culture

Responsibilities in your new role as Customer Service Representative

In this role, you will be the first point of contact for customers and engage with them over the phone, showcasing your sales expertise by effectively explaining products. You’ll be responsible for following up on warm leads and handling both inbound and outbound inquiries, and logging them into the system. Additionally, you’ll maintain communication through writing detailed emails to ensure clarity and satisfaction in every customer interaction.

Your personality, experience and qualifications

We are looking for a candidate who is adaptable and eager to learn, as you will need to complete three weeks of in-office training. Previous experience in customer service essential, along with strong written communication and grammar skills.

Some previous experience in an administrative role would be an advantage, as the position involves staying organised and maintaining strong connections with customers. While sales experience is not essential, it would be beneficial, as the role requires a consultative, soft-sell approach when engaging with customers .

If you have a proactive approach and a dedication to enhancing customer satisfaction, we'd love to hear from you.

Apply now!

Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.

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Customer Service & Sales Representative (Entry Level Summer Opportunity)

Looking for a new challenge this summer?

Whether you're a recent graduate or simply exploring a new direction, this entry-level role is a great opportunity to gain hands-on experience in customer service, sales, and brand representation.

AtConnect Glasgow , were looking for enthusiastic individuals to join our team asCustomer Se.

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Customer Service & Sales Representative

Looking for something new this summer? Whether youve just graduated, are switching careers, or simply want to gain real-world experience, this is your chance to kickstart your journey in customer service and sales with Vendora .

Were a fast-growing, people-first sales company based in Glasgow City Centre , and were on the lookout for confident, motivated individ.

WHJS1_UKTJ