1946 Customer Service jobs in London

Broadband Advisor - 28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

• Be the first point of contact for customer enquiries via phone and email
• Manage orders, returns and replacement equipment
• Onboard new customers and oversee smooth installations
• Resolve complaints with professionalism and care
• Liaise with internal teams to ensure seamless service delivery

What we're looking for:

• Experience in customer service, administration or operations
• Clear and confident communication skills
• Strong organisational abilities and attention to detail
• Comfortable using systems to manage customer records and orders
• A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Broadband Advisor - £28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

• Be the first point of contact for customer enquiries via phone and email
• Manage orders, returns and replacement equipment
• Onboard new customers and oversee smooth installations
• Resolve complaints with professionalism and care
• Liaise with internal teams to ensure seamless service delivery

What we're looking for:

• Experience in customer service, administration or operations
• Clear and confident communication skills
• Strong organisational abilities and attention to detail
• Comfortable using systems to manage customer records and orders
• A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Do you have excellent customer service experience and seeking a new role?

We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented.

The role is paying 12.50 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.

You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become Stand-by position.

Responsibilities:

• Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
• Separate those applicants with special appointments.
• One hour a day will be required to work outside greeting applicants/visitors
• Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
• Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
• Check all applications to make sure they are complete.
• This role will require lifting of boxes of documents for transportation
• Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
• Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
• Provide other information assistance to the pavilion-visiting public as necessary.
• Ensure that public are treated fairly and professionally
• Respond to any crowd control emergency and alert Mission guards as appropriate
• Ensure uniform is clean and of proper fit
• Maintain pleasant and positive attitude when dealing with the public
• Adhere to the security rules established by the Mission
• Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
• Take action to improve service as necessary
• Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
• Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
• This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
• The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.

Why work with Adecco:

• 20 days annual leave 8 days bank holiday
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Handle a high volume of inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
• Provide expert product knowledge and support to customers, guiding them through solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Assist in training and mentoring new customer service representatives.
• Contribute to the development and refinement of customer service policies and procedures.
• Proactively identify trends in customer inquiries and feedback to inform product and service improvements.
• Collaborate with other departments to ensure seamless customer experiences.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Handle sensitive customer information with confidentiality and discretion.
• Stay up-to-date with product knowledge and company updates.

• Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a customer-first attitude.
• Strong typing skills and computer literacy.
• Ability to adapt quickly to new systems and processes.
• Experience in mentoring or coaching junior team members is a plus.
• Familiarity with specific industry products or services is advantageous.
• A reliable internet connection and a dedicated, quiet workspace.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

An internationally renowned company is seeking a Customer Service Representative with Italian and Spanish skills to join their team on a full time, permanent basis.

Utilising your English, Italian and Spanish language skills, the successful candidate will be responsible for providing a high level of customer service to business customers at all times ensuring sales opportunities are maximised through various communication channels.

Responsibilities will include, but will not be limited to:

• Providing exceptional customer service via phone and email in the French language
• Assisting with customer enquiries and resolve any issues with a friendly and positive approach
• Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
• Coordinating with couriers to oversee and track shipments
• Maintain accurate records and ensure that all customer interactions are well-documented

The ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player.

In return the company is offering a competitive salary and a range of company benefits too.

For further information or to apply, please submit your CV through this website today.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

An internationally renowned company is seeking a Customer Service Representative with Italian and French skills to join their team on a full time, permanent basis.

Utilising your English, Italian and French language skills, the successful candidate will be responsible for providing a high level of customer service to business customers at all times ensuring sales opportunities are maximised through various communication channels.

Responsibilities will include, but will not be limited to:

• Providing exceptional customer service via phone and email in the French and Italian language
• Assisting with customer enquiries and resolve any issues with a friendly and positive approach
• Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
• Coordinating with couriers to oversee and track shipments
• Maintain accurate records and ensure that all customer interactions are well-documented

The ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player.

In return the company is offering a competitive salary and a range of company benefits too.

For further information or to apply, please submit your CV through this website today.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.