1265 Customer Service jobs in Milton Keynes

The Customer Service Coordinator will serve as the primary point of contact for customers, managing inquiries and ensuring a seamless service experience within the transport and distribution industry. This role requires strong organisational skills and the ability to handle customer interactions with professionalism and efficiency.

Client Details

This role is within a medium-sized organisation specialising in transport and distribution, recognised for its commitment to efficient operations and customer satisfaction. The company operates in a fast-paced environment, offering opportunities for growth and development.

Description

• Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.
• Coordinate with internal departments to manage service-related requests and concerns.
• Maintain accurate records of customer interactions and transactions in the system.
• Monitor and track shipments, providing updates to customers as required.
• Assist in resolving service issues, escalating complex cases when necessary.
• Ensure compliance with company policies and procedures during all interactions.
• Provide support in preparing reports and documentation for management review.
• Contribute to continuous improvement initiatives to enhance customer satisfaction.

Profile

A successful Customer Service Coordinator should have:

• Experience in a customer service role, ideally within a B2B environment.
• Dealing with all areas of customer service
• Strong communication and interpersonal skills for effective customer engagement.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
• An ability to multitask and prioritise workloads effectively in a fast-paced environment.
• Keen attention to detail to ensure accuracy in all tasks.
• A proactive approach to problem-solving and a focus on delivering excellent service.

Job Offer

• Competitive salary in the range of 23,500 to 25,000 depending on experience.
• Permanent role with opportunities for career progression.
• Generous holiday leave and a supportive working environment in Marlow.
• An engaging role in the transport and distribution industry with a focus on professional growth.

If you are passionate about customer service and eager to contribute to a thriving organisation, we encourage you to apply today!

Customer Service Coordinator
Permanent
Full-time hours (Monday to Friday, 37.5 per week)
Northampton (NN4)
26,000

Looking for your next step in a customer-focused role where no two days are the same?

We are seeking a proactive and organised individual to join our client as a Customer Service Administrator. If you enjoy solving problems, keeping things running smoothly behind the scenes and supporting clients, this could be the ideal role for you.

The main function of this role is acting as a key point of contact for internal and external enquiries, coordinating technical services, managing deliveries and maintaining up-to-date systems.

Key duties and responsibilities for the Customer Service :

• Establish and maintain good relationships & communication with customers and colleagues.
• Provide a first-rate customer service for internal and external clients.
• Coordinate orders, deliveries & collections and fault reporting.
• Update internal systems with customer and service information.
• Process parts and pricing requests, handle complaints and respond proactively to telephone and email queries.

Key experience and skills required for the Customer Service:

• Previous administration and customer service experience within an office/commercial environment.
• Proficient using different IT systems, databases / CRMs including MS Office.
• Strong organisation, time management and communication.
• Professional telephone manner
• Accuracy and attention to detail
• Driven with a desire to deliver a high-quality service.
• Capable of working autonomously to continually changing deadlines and priorities.

Additional details:

• Full-time hours - Monday to Friday, 9am-5pm with 30-minute lunch.
• Permanent contract
• Fully office-based

• Handle incoming phone calls and emails efficiently, directing queries to the right departments
• Prepare and send customer quotations using our ERP system
• Accurately input and process customer orders, ensuring timelines and details are met
• Provide support with order status updates and returns
• Maintain and update CRM records with account and contact information
• Assist Customer Service Representatives and other departments with clerical tasks

• Strong verbal and written communication skills
• A positive attitude and commitment to delivering high levels of customer service
• Ability to work collaboratively with colleagues across the business
• Good IT skills, including Microsoft Office and ERP or CRM systems
• Flexible and adaptable to changing customer and business needs
• Excellent attention to detail and time management

• Based in Banbury close to the M40. This is an office based role.
• Working Hours
• Full-time, Monday to Friday
• Salary up to 29,500 DOE

We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.

This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.

You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It's a seasonal role, with winter being busier and requiring a focused approach.

Key responsibilities for the Customer Service Executive:

Order Management & Scheduling

• Taking and processing customer orders accurately
• Processing delivery notes
• Managing deliveries due to last minute/unexpected changes & coordinating with drivers
• Maintain Regular Top Up schedule

Customer Service

• Providing a friendly and efficient customer experience
• Answering calls and handling customer queries
• Taking card payments and processing them securely
• Maintaining customer records
• Supporting Bookkeeper with credit control

General Office Support

• Managing office supplies
• Supporting the wider team with general administrative tasks

Skills, attributes and experience required for the Customer Service Executive

• Has previous administrative and customer service experience
• Is confident using Microsoft Office (especially Outlook and Excel)
• Has strong attention to detail and methodical approach
• Calm under pressure, especially during busier periods
• A friendly, team-focused attitude and professional phone manner

What's in it for you?

• Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
• Salary: 29,000 - 32,000 depending on experience
• Benefits: 25 days holiday plus bank holidays
• Pension

Additional Information

• The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
• The closing date for applications is Monday 8 September 2025
• Interviews are expected to take place on Wednesday 17 September 2025

Recruitment Process

This role is being advertised via Employ Direct , a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.

All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.

Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby , who are looking to appoint a Customer Service Operator on a permanent, full-time basis .

This is a highly varied and hands-on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day-to-day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control.

Main Duties and Responsibilities:

* Process and invoice customer orders accurately and on time

* Maintain and update product ranges and pricing across internal systems and customer portals

* Manage delivery queries, working closely with logistics providers to ensure timely resolutions

* Handle return-to-vendor requests and ensure prompt processing

* Provide daily operational support to retail account teams across multiple markets

* Perform inventory reconciliations with warehouse partners

* Update inventory portals three times weekly

* Maintain and update shared customer tools and provide weekly reporting

Person Specification:

* Previous experience in a customer service, supply chain, or operational support role

* Strong attention to detail, with excellent organisational and time management skills

* Confident using Excel and working with systems and large data sets

* Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems

* Clear and professional communication skills, both written and verbal

* Adaptable, with a team-first mindset and a problem-solving attitude

Additional Information:

* Full-time, office-based role (5 days per week) in Corby

* Annual performance-related bonus of up to 5% , based on company results

* Pension scheme : 4% employee contribution / 6.5% employer contribution

This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base.

Working for this busy Manufacturing company based on Finedon Road Industrial Estate, Wellingborough you will be supporting a Team of 4 others within their Customer Care department to cover holiday and sickness for a minimum period of 2-3 months .

You will be a confident communicator with a good telephone mannerideally some Customer service and administration background from either a Call centre or busy office based customer service role. You will computer literate and be working with Word , Excel and Outlook and be a very confident communicator.

Hours will be Full time office based 08.30 - 17.00 Monday to Friday with an hours lunch break.

You will be :
the 1st point of contact for queries and complaints
dealing with Trade queries
dealing with production and delivery issues
a quick learner of systems
responding to email queries
supporting the Team with administration duties

This is a full time office based temporary role that requires someone with immediate availability and be able to commit to working for a minimum of a 2-3 month period. The team is friendly and will provide on the job training with their systems and procedure.

If you are interested in this role don't delay send you CV today.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.

Are you passionate about education and committed to helping learners unlock their full potential? Are you skilled in Customer Service with a desire to make a positive impact on the lives of those you teach? If so, we have the perfect opportunity for you!

We have a great opportunity available to join Novus, our prison education provider at HMP Five Wells, working as a Customer Service Teacher. This role is offered on a permanent, full-time basis, working 37 hours per week.

Who are Novus?

Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated "Good" by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.

Site Information

HMP Five Wells is a Category C prison that is based in Wellingborough. Built in 2022, and costing 253m, this state of the art prison accommodates a male prison population. HMP Five Wells are committed to celebrating diversity and promoting equality throughout their services. The prisons aim is to make Five Wells a better place to live, work and visit through collaborative working with third party partners, The MOJ and its surrounding communities.

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities. Specific details pertaining to the nature of the role are shared during the interview process.

Skills, Qualifications and Experience

To be successful in this role, you will need:

• Teaching qualification and where applicable, relevant subject specialist qualification - with a commitment to obtain the outstanding qualification within 12 months
• Level 2 qualification in Literacy and Numeracy
• Experience of creating stimulating, vibrant environments which are conducive to learning and motivational for learners
• Experience of achievement of quality targets
• Experience of producing accurate and timely reports
• Effective interpersonal and communication skills
• Ability to motivate and enthuse learners
• Organisational skills to prioritise workload to meet deadlines and targets
• Positive team working
• This is an outreach Customer Service role offering an accredited course to a number of workshops within our industry department.

Benefits

• 40 days annual leave plus 8 bank holidays
• 2 hours for wellbeing / personal development per week
• Significant Pension contributions
• Retail Discounts
• Employee Assistance Program
• Cycle to work scheme

Safeguarding

The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.

Equal Opportunities Statement

Novus is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK's rich diversity and vibrancy.

The closing date for this job advert is 02/09/2025. However, sometimes the job advert may close early if we receive a good response!

Customer Service Administrator
Permanent
Full-time hours (Monday to Friday, 37.5 per week)
Northampton (NN4)
26,000

Looking for your next step in a customer-focused role where no two days are the same?

We are seeking a proactive and organised individual to join our client as a Customer Service Administrator. If you enjoy solving problems, keeping things running smoothly behind the scenes and supporting clients, this could be the ideal role for you.

The main function of this role is acting as a key point of contact for internal and external enquiries, coordinating technical services, managing deliveries and maintaining up-to-date systems.

Key duties and responsibilities for the Customer Service Administrator:

• Establish and maintain good relationships & communication with customers and colleagues.
• Provide a first-rate customer service for internal and external clients.
• Coordinate orders, deliveries & collections and fault reporting.
• Update internal systems with customer and service information.
• Process parts and pricing requests, handle complaints and respond proactively to telephone and email queries.

Key experience and skills required for the Customer Service:

• Previous administration and customer service experience within an office/commercial environment.
• Proficient using different IT systems, databases / CRMs including MS Office.
• Strong organisation, time management and communication.
• Professional telephone manner
• Accuracy and attention to detail
• Driven with a desire to deliver a high-quality service.
• Capable of working autonomously to continually changing deadlines and priorities.

Additional details:

• Full-time hours - Monday to Friday, 9am-5pm with 30-minute lunch.
• Permanent contract
• Fully office-based

• Deliver high-quality customer service via telephone and digital systems.
• Handle and resolve enquiries at the first point of contact wherever possible, ensuring customer satisfaction.
• Maintain up-to-date knowledge of services and procedures to provide accurate information.
• Use a range of systems effectively, including Microsoft Excel, Word, Outlook, the CRM, telephony and switchboard systems, and the website/intranet.
• Support the wider Customer Service Centre (CSC) team by contributing ideas, suggestions, and constructive feedback to improve service delivery.
• Adapt to changing work patterns and undertake additional duties relevant to the role and grade as required.

• Previous experience in a customer service role, particularly handling enquiries via telephone, is essential.
• Confident and capable in the use of multiple IT systems and applications.
• Strong communication skills and a customer-focused approach.
• Ability to manage and resolve issues proactively, maintaining a professional and positive attitude.
• Flexible, adaptable, and able to work well within a team environment.