1331 Customer Service jobs in Milton Keynes

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Customer Service Representative

We are currently advertising for a 12 month FTC/secondment in our Savings & Retirement and Equity Release teams. 

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office.  (Full time office working until after an initial training period of 6 months).

Salary from £24,570. Your salary will also increase as part of our new salary framework.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.

Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:

• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about catering packages, menu options, and event services.
• Assist customers with booking reservations, managing inquiries, and processing orders.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently and empathetically.
• Upsell additional services and products where appropriate, based on customer needs.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams (e.g., event planners, kitchen staff) to ensure seamless service delivery.
• Gather customer feedback and report on common issues or trends to management.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to team goals and objectives, striving for excellent customer satisfaction ratings.
• Handle administrative tasks related to customer accounts and bookings.
• Proactively identify opportunities to improve the customer journey and service offerings.

• Previous experience in customer service, hospitality, or a related field is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a calm, patient demeanor.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
• Comfortable making and receiving phone calls and engaging in written communication.
• A proactive approach to learning about our services and products.
• Ability to work flexible hours, potentially including evenings and weekends, as required by business needs.
• A genuine passion for providing outstanding customer service.

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

Customer Service Role Milton Keynes

Were looking for a reliable and organised person to join a busy office team in Milton Keynes. This is a great opportunity to work in a friendly environment where youll help with customer support and general admin duties.

Monday to Friday | 9:00am 5:00pm

£12.60 per hour Milton Keynes Immediate start 12 weeks temp to perm

What Youll Be Doing:

Responding to customer.

WHJS1_UKTJ

NEW VACANCY! (PK9003)

CUSTOMER SERVICES ADMINISTRATOR / CUSTOMER SERVICE MANAGER

COMMUTABLE FROM BUCKINGHAMSHIRE / OXFORDSHIRE / HERTFORDSHIRE - please contact me for further location details

SALARY 25-45K (Depending on Experience) + 23 Days Paid Holidays plus Bank Holidays + Statutory Sick Pay

HOURS: Monday to Friday - 9am till 5pm (1hr Lunch Break)

Our client is a privately owned corrugated sheet plant, they manufacture bespoke industrial and retail packaging supplying a wide range of clients. The company is a growing business and have recently invested into business.

They are currently looking for a Customer Services Manager or Customer Service Administrator to efficiently manage operations of the office including all tasks of the Customer Service Administrators, including answering customer queries, raising specifications, raising quotations and making samples/processing orders. You will be supported by the Senior Leadership Team with ultimate responsibility to the Commercial Director.

Key Responsibilities:

• Keeping eyes and ears open to identify, prevent and fix problems proactively
• Manage and implement the highest level of Customer Service that the industry can provide throughout the company
• Customer Service Administrator members of the team will be able to do some of jobs within this list and will be trained by the Manager
• Ensure phones are answered and emails are replied to promptly
• Work with Production Director and Operations Director to answer queries about impending or late deliveries
• The Operations Director will specify when orders can be made and when they can be delivered. Production Manager to fulfil this when Operations Director is unavailable or on Holiday
• Answer queries about past orders, current prices etc
• Take orders, enquiries, raise credit notes requests
• Deal with all manner of other queries and problems
• Raise new customer details and delivery destinations
• Raise standard FEFCO and ECMA specifications
• Work with reps to help generate rough designs for bespoke packs and fittings whenever necessary, and raise them as specifications
• Offer advice on alternative styles and board grades whenever possible
• Design solutions that consider the client's requirements for their packaging line, protecting the contents, promoting the client's brand, protecting the environment, minimising the use of raw materials, reducing waste, increasing opportunities to reuse and recycle and how it will be manufactured
• Identify when it is appropriate to recost existing specifications e.g. when it has not been ordered for a long time and we have an opportunity to regain the work
• Raise quotes for all specs raised. Suggest alternative quantities where appropriate
• Include by default, forme and stereo costs whenever possible
• If the company can't make it in house or make it efficiently in-house, get prices from suppliers for farmed-out work
• Raise the quotation reflecting on previous orders from the client and guidelines from Sales Director or Commercial Director
• Maintain margin at 34% with target to improve this to 38%
• Managing and defining with the assistance of the Operations Director and other members of staff their approved supplier list for farmed out products and proactively improving it
• Prepare CAD files and make samples and request samples from subcontractors
• Ensure raising of works orders happens promptly, normally by a member of the Customer Services Team, normally on the day it's received
• Work closely with the Operations Director to work out when prospective orders can be made and delivered. Production will update the Lead Time board
• Ensure works order paperwork is raised. Inc artwork sheets, forme drawings, delivery notes
• Give attention to first time run jobs to ensure artwork cutter guides are correct and ready for ordering
• Raise purchase orders for the best supplier. This is normally the cheapest supplier but other factors, like lead time, will be influential
• Support Stock management that's lead by Operations Director
• Ensure all orders are acknowledged promptly. Target within 24 hours of receipt of order
• Ensure Printers and hardware are suitable for the Customer Services Team
• Provide ADHOC IT support when possible

Position: Customer Service Advisor

Rate: 13.10 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Location: Milton Keynes

Manpower are recruiting on a temporary basis for a leading financial client based in Milton Keynes.
We're looking for enthusiastic and professional individuals to join our client's Customer Experience team. As a Customer Service Advisor , you'll play a key role in supporting customers throughout the lifecycle of their financial services agreements. You'll handle a wide variety of enquiries via telephone, email, and post, ensuring every customer receives a first-class experience.

Key Responsibilities:

• Deliver an excellent level of customer service by resolving queries promptly and effectively, aiming for first-contact resolution.
• Take ownership of each enquiry, using initiative and sound judgement to deliver the right outcome for the customer.
• Handle complaints professionally in line with company policy and Financial Conduct Authority (FCA) guidelines.
• Accurately log and escalate any unresolved issues as required.
• Use multiple systems to manage customer information and process account updates.
• Work towards agreed service levels, quality standards, and performance targets.
• Ensure all customer interactions comply with internal policies and regulatory requirements, including Identification & Verification (ID&V) and financial crime prevention procedures.

Skills and Experience:

• Previous experience in a customer service or contact centre environment.
• Strong communication skills, both written and verbal, with a confident and professional telephone manner.
• Excellent problem-solving and decision-making abilities.
• Competent with Microsoft Office and other computer systems.
• Ability to manage multiple priorities while maintaining attention to detail.
• Team player with a proactive and positive attitude.
• Knowledge of FCA and TCF (Treating Customers Fairly) principles is an advantage.

This is a fantastic opportunity to gain valuable experience within a well-respected financial organisation while delivering an outstanding customer experience.

Apply now to join the Manpower team and take the next step in your customer service career!

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.
 
This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!
 
Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.
 
Customer Service Advisor
Working Hours: Monday to Friday 8:00am - 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Free Parking available
Impressive client premises and facilities
Full time office based
Salary: £12.21 per hour -  salary progression route
 
Responsibilities will include:
§Inbound & outbound calls to customers and Internal Branches.
§Processing customer's website placed product orders
§Processing internal Branch placed product orders
§Communicating with customers via on-line chat & e-mail communications
§Tracking orders and liaising with all courier networks, dealing with returns
§Problem solving as and when required
§Assisting customers when using business website, placing orders etc. offering support
§General office / customer service duties and administrative tasks
 
Skills, Knowledge, Qualification & Experience:
§Computer literate
§Previous experience in an office-based Customer Services environment is essential.
§Customer telephone & email experience would be preferred. Good communication skills.
§Strong work ethic and able to use own initiative.
§Enjoy working with people and be able to work as part of a busy customer service team.
 
Full training will be provided internally on our client's own in-house computer systems.
 
Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
 
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
 

A superb new opportunity has arisen to join a fast-paced, friendly and commercial customer service team in the role of Customer Service Assistant.  The organisation has a wonderful, supportive and sociable culture and is a great place to work!

Main duties will include:

Sales Support

• Ensure KPI’s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:
• Confirm receipt of orders to all customers within 24hrs.
• Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
• Process sales orders through to delivery.
• Arrange delivery of sales orders with hauliers/shipping lines.
• Raising customs, import and export documentation where required.
• Raise sales contracts & call offs.
• Maintain all Contract records, shipment and delivery spreadsheets accordingly.
• Obtain and issue Quality Certificates.
• Raise sales invoices.
• Handle general customer enquiries.
• Handle straightforward customer complaints.
• Maintain complaint records.
• Process sample requests and maintain records.
• Maintain sales commission records.
• Maintain distribution cost records.

PURCHASE

• Obtain and save all relevant paperwork from suppliers.
• Process Purchase orders through to delivery.
• Raise Purchase contracts and call offs
• Validate purchase invoices and resolve disputes.
• Communicate with Suppliers regarding specific requirements.
• Maintain Supplier contract records.

STOCK CONTROL

• Responsible for ordering stock in accordance with requirements.
• Arrange delivery of stock orders with hauliers/shipping lines.
• Book stock onto system within 24hrs of arrival.
• Maintain stock records ensuring all data inputting is accurate for all products.
• Ensure stock rotation is adhered to.
• Weekly stock balancing between warehouse, stock records and systems completed.
• Stock discrepancies investigated and completed in a timely manner.

INTERNAL COMMUNICATIONS

• Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
• Highlight operational issues immediately to your Direct Line Manager.
• Ensure Sales Managers are aware of operational issues as and when they occur.
• Quote customers as delegated by Sales Managers.
• Appoint and instruct supply chain contractors (if requested).
• Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.

GENERAL RESPONSIBILTY

• Carry out other functions as requested by management.
• Operate within the Company BRC quality system.
• Ensure all filing is completed in a timely manner.
• To act professionally and respectfully at all times to all employees.
• To communicate professionally at all times with customers.
• Post - Outgoing (franking, take to Post Box / Post Office).
• Ensure Office housekeeping and cleanliness is all employees’ responsibility.
• Keep own desk area clean and tidy.

INDL