1321 Customer Service Representative jobs in Milton Keynes

Customer Support Representative - 26k - Bedford

Platform Recruitment have partnered with a mechanical manufactuer who arelooking to recruit aproactiveCustomer Support Representative to join theirteam. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management.

Key Responsibilities:

• Act as the first point of contact for customer enquiries

• Process customer orders and forecasts in SAP

• Provide regular updates on order status and resolve customer issues

• Support monthly forecasting reviews and maintain customer forecast data

• Create internal purchase orders for drop shipments

Key Skills & Experience:

• Strong communication skills

• Excellent attention to detail and organisational skills

• Good working knowledge of Microsoft Office, especially Excel

• Experience in customer service and working cross-functionally

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.

We take care of our employees, and they take care of our customers!



Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.



Our Mission



We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!





SUMMARY DESCRIPTION:



To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.




Daily process and input of all customer orders and distribution accounts.


Provide daily operational reports that are accurate and timely.


Run stock reports to check for product availability.


Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.


Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.


Rate domestic transportation bills.


Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.


Trace orders as required and notifies customers of any activity concerning their order.


Ensure accurate and timely client and vendors billing.


Maintain damage records and backorder logs.


Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.


Input all receipts, putaways, moves, picks, shipments and cycle counts


Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.


Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.


Report customer feedback to management, including any signs of customer dissatisfaction.


Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.


Contribute to maintain strong relationships with vendors (trucking companies, and others).


Provide support with other miscellaneous projects, filing and research


Maintain a current and accurate DLSOP that details the processing requirements for each account.


Answer phone calls according to Expeditors standards


Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.


Meet KPI standards, as per the companyu2019s procedures


Ensure smooth and timely freight process flow


Track and Trace Air Export Files and reporting


Use Tree View on daily basis


Ensure arrival notices are communicated to overseas and customers


Interact with our customers in arranging their international shipments, meeting customer service standards.


Understand department process flow, and looking for best practices to improve operational efficiency and productivity


Overseas communications, timely responses to emails and requests (internal and external)


Escalation of problems to Management when necessary


Attend training classes when required and meet company standards of 52 hours training per year per employee.


Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.





WHAT WE EXPECT FROM YOU:



Expeditors Key Performance Expectations



Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.



Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.



Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize



Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.



Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards



Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary



Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate



Specific Performance Expectations



Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures



Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution



Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.





























. Positive and willing to help attitude



. Understanding transportation process of all models is a plus



Good computer skills (e.g., MS Excel, MS Word)



Fluent in English



6 months to 1-year related experience and/or training; or equivalent combination of education and experience



Meet company standards of 52 hours training per year, including as neededmanagement/leadership training



Excellent organizational skills, time management skills in addition to a professional manner



Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

We take care of our employees, and they take care of our customers!



Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.



Our Mission



We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!





SUMMARY DESCRIPTION:



To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.




Daily process and input of all customer orders and distribution accounts.


Provide daily operational reports that are accurate and timely.


Run stock reports to check for product availability.


Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.


Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.


Rate domestic transportation bills.


Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.


Trace orders as required and notifies customers of any activity concerning their order.


Ensure accurate and timely client and vendors billing.


Maintain damage records and backorder logs.


Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.


Input all receipts, putaways, moves, picks, shipments and cycle counts


Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.


Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.


Report customer feedback to management, including any signs of customer dissatisfaction.


Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.


Contribute to maintain strong relationships with vendors (trucking companies, and others).


Provide support with other miscellaneous projects, filing and research


Maintain a current and accurate DLSOP that details the processing requirements for each account.


Answer phone calls according to Expeditors standards


Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.


Meet KPI standards, as per the companyu2019s procedures


Ensure smooth and timely freight process flow


Track and Trace Air Export Files and reporting


Use Tree View on daily basis


Ensure arrival notices are communicated to overseas and customers


Interact with our customers in arranging their international shipments, meeting customer service standards.


Understand department process flow, and looking for best practices to improve operational efficiency and productivity


Overseas communications, timely responses to emails and requests (internal and external)


Escalation of problems to Management when necessary


Attend training classes when required and meet company standards of 52 hours training per year per employee.


Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.





WHAT WE EXPECT FROM YOU:



Expeditors Key Performance Expectations



Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.



Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.



Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize



Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.



Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards



Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary



Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate



Specific Performance Expectations



Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures



Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution



Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.





























. Positive and willing to help attitude



. Understanding transportation process of all models is a plus



Good computer skills (e.g., MS Excel, MS Word)



Fluent in English



6 months to 1-year related experience and/or training; or equivalent combination of education and experience



Meet company standards of 52 hours training per year, including as neededmanagement/leadership training



Excellent organizational skills, time management skills in addition to a professional manner



Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Logistics Customer Services Representative (Long-Term Temporary Role)

Location: Wellingborough

Duration: Long-Term Temporary

Salary: 12.65 per hour.

Hours: 37.5 hours, Monday to Friday.

Are you a proactive and solution-oriented professional with a passion for customer service?

We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.

In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.

Key Responsibilities:

• Responding to customer inquiries regarding delivery delays.
• Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
• Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
• Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
• Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
• Monitor key performance indicators (KPIs) related to customer service and delivery performance.
• Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
• Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.

Qualifications/Skills:

• Previous experience in customer service, ideally within a logistics or supply chain environment.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment
• Able to manage multiple priorities.
• Strong problem-solving skills
• Comfortable using Microsoft packages (Excel, Word)
• Experience of PowerBI is desirable.

If you're ready to take on an exciting new challenge and contribute to a dynamic logistics team, we'd love to hear from you.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.

All responses will be managed in line with the new GDPR regulations.

Logistics Customer Services Representative (Long-Term Temporary Role)

Location: Wellingborough

Duration: Long-Term Temporary

Salary: £12.65 per hour.

Hours: 37.5 hours, Monday to Friday.

Are you a proactive and solution-oriented professional with a passion for customer service?

We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.

In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.

Key Responsibilities:

• Responding to customer inquiries regarding delivery delays.
• Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
• Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
• Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
• Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
• Monitor key performance indicators (KPIs) related to customer service and delivery performance.
• Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
• Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.

Qualifications/Skills:

• Previous experience in customer service, ideally within a logistics or supply chain environment.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment
• Able to manage multiple priorities.
• Strong problem-solving skills
• Comfortable using Microsoft packages (Excel, Word)
• Experience of PowerBI is desirable.

If you're ready to take on an exciting new challenge and contribute to a dynamic logistics team, we'd love to hear from you.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.

All responses will be managed in line with the new GDPR regulations.

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.