Explore customer service opportunities in What Jobs are available for Customer Service in Plymouth?
Showing 64 Customer Service jobs in Plymouth
Customer Service Representative
PL1 2AA Plymouth, South West
£22000 Annually
WhatJobs Direct
Posted 3 days ago
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Job Description
Our client is seeking a friendly, empathetic, and highly efficient Customer Service Representative to join their dedicated support team. This is an office-based, full-time position located in **Plymouth, Devon, UK**. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses exceptional communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for managing customer interactions across various channels, including phone, email, and potentially in-person, ensuring a positive and seamless experience. This role requires excellent problem-solving abilities and the capacity to learn and retain product knowledge quickly. We are looking for individuals who are committed to delivering outstanding customer care and contributing to a positive team environment.
Key Responsibilities:
Qualifications and Skills:
This is an excellent opportunity to join a company that values its customers and employees. If you are passionate about providing exceptional service and thrive in a supportive team setting, we encourage you to apply. You will be an integral part of ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Resolve customer issues and complaints effectively and efficiently.
- Provide accurate information regarding products, services, and policies.
- Process orders, returns, and exchanges as required.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments for resolution.
- Identify opportunities to improve customer service processes.
- Build rapport with customers and foster customer loyalty.
- Adhere to company service standards and performance metrics.
- Collaborate with team members to share knowledge and best practices.
Qualifications and Skills:
- Previous experience in a customer service or call centre role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal abilities.
- Proficiency in using CRM software and standard office applications.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making skills.
- High school diploma or equivalent required; further education is a plus.
- A patient, empathetic, and customer-focused attitude.
- Ability to multitask and manage time effectively.
- Must be able to work effectively within our **Plymouth, Devon, UK** office environment.
This is an excellent opportunity to join a company that values its customers and employees. If you are passionate about providing exceptional service and thrive in a supportive team setting, we encourage you to apply. You will be an integral part of ensuring customer satisfaction.
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0
Customer Service Representative (Tier 2 Support)
PL1 2AE Plymouth, South West
£25000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and experienced Customer Service Representative to join their support team. This is a fully remote position, offering you the flexibility to work from home. You will be the primary point of contact for customers requiring advanced technical assistance, resolving complex issues and ensuring a high level of customer satisfaction. Your role will involve:
- Providing Tier 2 technical support to customers via phone, email, and chat, addressing complex inquiries and troubleshooting software-related problems.
- Investigating, diagnosing, and resolving intricate software issues, escalating to development teams when necessary.
- Documenting customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Developing and maintaining a deep understanding of the company's software products and services.
- Creating and updating knowledge base articles and support documentation to assist customers and colleagues.
- Gathering customer feedback and identifying trends to inform product improvements and service enhancements.
- Collaborating with sales, product development, and other internal teams to ensure a seamless customer experience.
- Ensuring all customer issues are resolved efficiently and effectively, meeting or exceeding service level agreements (SLAs).
- Training and mentoring junior customer service staff on product knowledge and troubleshooting techniques.
- Proactively identifying opportunities to improve the customer support process and customer satisfaction.
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1
Senior Customer Service Manager
PL4 0AL Plymouth, South West
£40000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client, a rapidly growing e-commerce business, is seeking a dedicated and experienced Senior Customer Service Manager to lead their support team in Plymouth, Devon, UK . This critical role involves overseeing the day-to-day operations of the customer service department, ensuring the delivery of exceptional support to a growing customer base. You will be responsible for developing and implementing customer service strategies, policies, and procedures that enhance customer satisfaction and loyalty. This includes managing the full customer interaction lifecycle, from initial contact through to resolution, across multiple communication channels (phone, email, chat, social media).
The ideal candidate will have a proven track record of managing customer service teams, setting performance targets, and driving continuous improvement. You will be adept at using CRM systems and customer support software to track interactions, analyse data, and identify trends. Your responsibilities will include hiring, training, and motivating customer service representatives, fostering a positive and high-performing team environment. You will handle escalated customer complaints and complex issues, ensuring swift and satisfactory resolutions. Strong analytical skills are required to monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and to report on these metrics to senior management. This role operates on a hybrid basis, allowing for a blend of on-site leadership and remote operational management. Excellent communication, problem-solving, and leadership abilities are essential for success in this dynamic role, where you will be instrumental in shaping the customer experience and contributing to the company's overall growth.
Responsibilities:
The ideal candidate will have a proven track record of managing customer service teams, setting performance targets, and driving continuous improvement. You will be adept at using CRM systems and customer support software to track interactions, analyse data, and identify trends. Your responsibilities will include hiring, training, and motivating customer service representatives, fostering a positive and high-performing team environment. You will handle escalated customer complaints and complex issues, ensuring swift and satisfactory resolutions. Strong analytical skills are required to monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and to report on these metrics to senior management. This role operates on a hybrid basis, allowing for a blend of on-site leadership and remote operational management. Excellent communication, problem-solving, and leadership abilities are essential for success in this dynamic role, where you will be instrumental in shaping the customer experience and contributing to the company's overall growth.
Responsibilities:
- Lead, manage, and motivate the customer service team to achieve departmental goals.
- Develop and implement effective customer service policies and procedures.
- Oversee daily operations, ensuring timely and accurate resolution of customer inquiries and issues.
- Monitor customer service KPIs (e.g., CSAT, NPS, response time) and implement improvements.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Recruit, train, onboard, and develop customer service representatives.
- Utilize CRM systems and support software to manage customer interactions and data.
- Identify trends in customer feedback and provide insights to other departments for service improvement.
- Contribute to the overall customer experience strategy and company growth.
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service, with at least 2 years in a management or supervisory role.
- Proven experience managing customer support teams, preferably in an e-commerce environment.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer support tools.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a hybrid work model.
- Demonstrated ability to drive customer satisfaction and loyalty.
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2
Senior Customer Service Specialist
PL1 2AA Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Service Specialist to join their dedicated support team. This role is based in Plymouth, Devon, UK , and operates on a hybrid model, offering a blend of in-office collaboration and remote work flexibility. The Senior Specialist will be responsible for handling complex customer inquiries, resolving issues, providing product expertise, and mentoring junior team members. This position requires exceptional communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer experiences.Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information and solutions.
- Investigate and resolve complex customer issues, escalating when necessary to appropriate departments.
- Provide in-depth product knowledge and technical support to customers.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to relevant teams for process improvement.
- Assist in training and mentoring new and existing customer service representatives.
- Handle escalated complaints and difficult customer situations with professionalism and empathy.
- Contribute to the development and updating of customer service documentation and knowledge base articles.
- Monitor customer service performance metrics and strive to meet or exceed targets for response time, resolution rate, and customer satisfaction.
- Participate in team meetings and contribute to service improvement initiatives.
- Previous experience in a customer service role, with at least 3 years in a senior or specialist capacity.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to handle stressful situations and de-escalate customer conflicts effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a team.
- Proficiency in relevant software applications (e.g., Microsoft Office Suite).
- Experience in mentoring or team leadership is a significant advantage.
- Familiarity with (Specific Industry, e.g., FinTech, SaaS, E-commerce) is a plus.
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3
Customer Service Team Lead
PL1 1 Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is looking for an enthusiastic and experienced Customer Service Team Lead to manage and motivate their support team in **Plymouth, Devon, UK**. This role is responsible for ensuring the delivery of exceptional customer service, resolving complex customer issues, and driving team performance. You will be a key point of contact for escalated customer queries and will play a vital role in shaping positive customer experiences.
Responsibilities include leading, coaching, and mentoring a team of customer service representatives, setting performance targets, and conducting regular performance reviews. You will monitor call and ticket queues, ensuring timely and efficient resolution of customer inquiries across various channels (phone, email, chat, social media). Developing and implementing customer service policies and procedures, identifying areas for improvement, and training the team on new products or service updates are crucial. You will also be responsible for handling difficult customer escalations, mediating solutions, and ensuring customer satisfaction. Analysing customer feedback and service data to identify trends and recommend proactive solutions is essential. Collaboration with other departments to resolve customer issues and improve overall service delivery is also a key part of the role.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Proven ability to motivate and manage a team, handle conflict resolution, and make sound decisions under pressure is required. Familiarity with CRM systems and customer support software is necessary. A passion for delivering outstanding customer service and a proactive approach to problem-solving are vital. This is a great opportunity to advance your leadership career in a supportive and customer-centric environment.
Responsibilities include leading, coaching, and mentoring a team of customer service representatives, setting performance targets, and conducting regular performance reviews. You will monitor call and ticket queues, ensuring timely and efficient resolution of customer inquiries across various channels (phone, email, chat, social media). Developing and implementing customer service policies and procedures, identifying areas for improvement, and training the team on new products or service updates are crucial. You will also be responsible for handling difficult customer escalations, mediating solutions, and ensuring customer satisfaction. Analysing customer feedback and service data to identify trends and recommend proactive solutions is essential. Collaboration with other departments to resolve customer issues and improve overall service delivery is also a key part of the role.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Proven ability to motivate and manage a team, handle conflict resolution, and make sound decisions under pressure is required. Familiarity with CRM systems and customer support software is necessary. A passion for delivering outstanding customer service and a proactive approach to problem-solving are vital. This is a great opportunity to advance your leadership career in a supportive and customer-centric environment.
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4
Customer Service & Technical Support Specialist
PL1 2EU Plymouth, South West
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider based in **Plymouth, Devon, UK**, is looking for a dedicated and knowledgeable Customer Service & Technical Support Specialist. This role is pivotal in ensuring our clients receive prompt, efficient, and accurate support for our range of innovative products and services. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for problem-solving. This hybrid role requires a balance of working from our client's Plymouth office and remotely, offering flexibility while maintaining team collaboration and service quality.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support and troubleshooting to customers via phone, email, and live chat.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Escalate complex issues to senior technical teams when necessary, ensuring clear documentation.
- Guide customers through product features, functionalities, and setup procedures.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively communicate with customers regarding service updates or known issues.
- Deliver exceptional customer service, ensuring customer satisfaction and retention.
- Adhere to service level agreements (SLAs) and company support policies.
- Proven experience (minimum 3 years) in a customer service or technical support role, preferably within the technology sector.
- Strong understanding of common IT concepts, including operating systems, networks, and software applications.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work effectively both independently and as part of a collaborative team in a hybrid environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
- Strong organisational skills and attention to detail.
- Patience, empathy, and a customer-centric approach.
- Adaptability to learn new products and technologies quickly.
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5
Customer Service & Technical Support Specialist
PL1 1 Plymouth, South West
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Customer Service & Technical Support Specialist to join their responsive support team. This role will involve providing first-line technical assistance and exceptional customer service to users of our client's software products and services. You will be responsible for troubleshooting a wide range of technical issues, guiding customers through setup and configuration, and resolving problems efficiently and effectively via phone, email, and live chat. A key aspect of this role involves clearly documenting customer interactions, identifying recurring issues, and escalating complex problems to higher-level support or development teams. The ideal candidate will possess strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities. A patient and empathetic demeanor is crucial when interacting with customers who may be experiencing technical difficulties. While the position is based in **Plymouth, Devon, UK**, it is offered as a fully remote role, providing the flexibility to work from home. Successful candidates will require a reliable internet connection and a dedicated workspace. Familiarity with common operating systems, software applications, and basic networking concepts is essential. Previous experience in a customer support or technical helpdesk environment is highly desirable. This is an excellent opportunity for an individual passionate about technology and customer satisfaction to contribute to a growing company and develop their skills in a supportive, remote-first environment.
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6
Senior Customer Service & Helpdesk Specialist
PL1 2PX Plymouth, South West
£30000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is actively recruiting a Senior Customer Service & Helpdesk Specialist for a completely remote position. This role is essential for ensuring our clients receive prompt, efficient, and high-quality technical support and customer service. You will be the primary point of contact for customers experiencing technical issues, handling complex queries, and escalating problems when necessary. Key responsibilities include troubleshooting software and hardware issues, guiding users through step-by-step solutions, managing support tickets using a helpdesk system, and maintaining detailed records of customer interactions and resolutions. You will also be involved in creating and updating knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will have a proven track record in a customer service or technical support role, with at least 3-5 years of experience. Exceptional communication skills, both written and verbal, are paramount, along with a patient and empathetic demeanor. Strong technical aptitude and the ability to quickly learn and master new software and systems are crucial. Experience with common helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools is required. You must be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment. The ability to work independently and proactively identify solutions is key. We are looking for a problem-solver who is dedicated to providing an outstanding customer experience. This role requires a commitment to continuous learning and professional development within the customer support field. You will play a vital role in customer satisfaction and retention. Our client offers a supportive remote working environment and opportunities for growth. This is an excellent opportunity for an experienced support professional to leverage their skills and contribute significantly to customer success from the comfort of their own home.
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7
Customer Service & Technical Support Specialist - SaaS
PL1 1AA Plymouth, South West
£30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a fast-growing Software as a Service (SaaS) company, is seeking an enthusiastic and technically adept Customer Service & Technical Support Specialist to join their fully remote support team. This is a fantastic opportunity to be the first point of contact for customers, providing exceptional assistance and ensuring a seamless user experience with our client's innovative platform. You will be instrumental in troubleshooting technical issues, guiding users through features, and resolving inquiries with speed and efficiency. This role requires a blend of outstanding customer service skills, strong problem-solving abilities, and a genuine passion for technology. You will work collaboratively with development and product teams to escalate complex issues and contribute to improving the customer journey.
Key Responsibilities:
The ideal candidate will have a proven track record in customer support, technical support, or a similar customer-facing role, preferably within the SaaS industry. Excellent written and verbal communication skills are essential, with the ability to explain technical concepts in an easily understandable way. Strong problem-solving and analytical skills are required, along with a keen attention to detail. Familiarity with help desk software (e.g., Zendesk, Intercom) and CRM systems is highly desirable. A genuine interest in technology and a passion for helping customers succeed are crucial. Candidates must be self-motivated, organised, and able to manage their workload effectively in a remote environment. Experience with troubleshooting web applications and a basic understanding of cloud-based technologies would be a significant advantage. This role offers the flexibility to work from anywhere, supporting a vibrant user base for an innovative tech product.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Diagnose and resolve technical issues related to the SaaS platform, providing clear and concise step-by-step solutions.
- Guide customers through platform features, functionalities, and best practices.
- Create and update knowledge base articles, FAQs, and support documentation to empower users.
- Escalate complex technical issues to the development or product teams, providing detailed information for effective resolution.
- Monitor customer feedback and identify recurring issues or areas for product improvement.
- Maintain accurate records of customer interactions and support activities in the CRM system.
- Proactively identify opportunities to enhance the customer experience and satisfaction.
- Collaborate with cross-functional teams to ensure a cohesive customer support strategy.
- Assist with onboarding new customers and providing initial training on platform usage.
The ideal candidate will have a proven track record in customer support, technical support, or a similar customer-facing role, preferably within the SaaS industry. Excellent written and verbal communication skills are essential, with the ability to explain technical concepts in an easily understandable way. Strong problem-solving and analytical skills are required, along with a keen attention to detail. Familiarity with help desk software (e.g., Zendesk, Intercom) and CRM systems is highly desirable. A genuine interest in technology and a passion for helping customers succeed are crucial. Candidates must be self-motivated, organised, and able to manage their workload effectively in a remote environment. Experience with troubleshooting web applications and a basic understanding of cloud-based technologies would be a significant advantage. This role offers the flexibility to work from anywhere, supporting a vibrant user base for an innovative tech product.
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8
Senior Customer Service & Technical Support Specialist
PL1 1BB Plymouth, South West
£30000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and highly skilled Senior Customer Service & Technical Support Specialist to join their remote team. This is a **fully remote** position, allowing you to work from home anywhere within the UK.
As a Senior Specialist, you will be the primary point of contact for customers, providing exceptional support and resolving complex technical issues. You will leverage your deep product knowledge and problem-solving abilities to ensure customer satisfaction and retention. This role requires excellent communication skills, a patient demeanor, and a passion for helping others.
Key Responsibilities:
As a Senior Specialist, you will be the primary point of contact for customers, providing exceptional support and resolving complex technical issues. You will leverage your deep product knowledge and problem-solving abilities to ensure customer satisfaction and retention. This role requires excellent communication skills, a patient demeanor, and a passion for helping others.
Key Responsibilities:
- Provide high-level technical support and troubleshooting to customers via phone, email, and chat.
- Resolve complex customer inquiries and issues with efficiency and professionalism.
- Document customer interactions, technical issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor junior support team members.
- Identify trends in customer issues and provide feedback to product and development teams.
- Contribute to the improvement of support processes and customer service strategies.
- Assist with customer onboarding and product setup where necessary.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Proven experience in a customer service or technical support role, with at least 2-3 years in a senior capacity.
- Excellent technical aptitude and ability to troubleshoot software and hardware issues.
- Strong understanding of customer relationship management (CRM) systems.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in multiple communication channels (phone, email, chat, ticketing systems).
- Experience in creating and managing knowledge base content.
- Self-motivated and able to work independently in a remote environment.
- High school diploma or equivalent; further education or technical certifications are a plus.
- A genuine passion for customer service and technology.
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