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We have a great opportunity for an experienced Account Director to work with some of our major clients in the health and beauty sector. Working as part of the campaign management team, you will become a trusted advisor, responsible for developing innovative and forward-thinking tactical and strategic solutions that support the delivery of client’s campaign goals. The Account Director will also be responsible for coordinating the successful delivery of all campaigns and identifying and developing new business opportunities to exceed revenue goals and expand the portfolio of services we provide.

You will be working in a team which prides itself on being supportive, inclusive, friendly and fun. We are passionate about everything we do; are quick to laugh at ourselves, and work with clients that see us as an extension of their team.

About us

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. We create physical and digital events that make fans for brands, wherever they are. Working in partnership with our clients, we use insight-led creative and brand experiences to engage with the right people and change what they think, feel and do. We apply 20 years of marketing experience to successfully deliver our clients’ requirements, across sectors including FMCG, health and beauty, luxury goods, retail and technology. Our clients include household names such as Tesco, Coca-Cola and Superdrug.

Key accountabilities include:

• Partner with customers at a senior level to understand their business needs and objectives.
• Act as key point of contact to oversee the delivery of client work.
• Work with internal teams to develop best-in-class campaigns, reviewing and assessing to ensure the very highest quality of output from the team.
• Manage reporting and analysis of campaigns and agency performance for client and internal review.
• Look for opportunities to promote the expansion of our business with existing clients.
• Own and deliver on commercial targets for the account; providing financial leadership to members of the Campaign Management team.
• Lead and work closely with all stakeholders on pitches, responses and submissions.
• Mentor, coach and provide best practice guidance to other team members, ensuring the success of campaigns and the development of colleagues.

Requirements

• At least 4 years in managerial positions within a similar agency environment working with reputable health & beauty brands/ FMCG / retail / food
• Experience in a similar client-relationship management role with the ability to carefully manage expectations and build strategic working relationships
• Exceptional client services experience and a proven track record in developing business growth in a fast-paced environment
• Strong financial acumen to manage budgets and control expenditure and P&L
• Ability to multitask and prioritise conflicting deadlines and work across multiple fast-moving projects with multiple clients
• Good understanding of managing integrated campaigns involving design, production, logistics, print, staffing and events
• Comprehensive project and time management skills demonstrated in developing large scale campaigns
• A natural leader with inspiring people management skills; able to coach, guide and supervise campaign staff and ensure that individual performance goals are achieved
• Excellent written and verbal communication skills, able to role model excellent client report writing skills or campaign briefs and give guidance to team members in doing the same
• Able to travel into London on a regular basis to visit client / client retail activations
• Full UK driving license and access to own car

Benefits

• Salary £44,000 to £54,000 gross per annum depending on experience plus bonus
• Hybrid working 3 days office/ 2 days home - giving the best opportunity for those all important water cooler moment plus two days at home for focussed flexibility
• 23 days annual leave plus Bank Holidays, rising each year (capped at 30 plus opportunity to buy / sell holiday scheme)
• Life assurance - to support the financial security of your loved ones
• Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
• Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
• Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
• Our head office location has multiple perks including an onsite gym, free breakfasts, free carparking and onsite café
• Regular company socials from BBQs to festive celebrations
• Structured induction and training programme for your role
• Quarterly and annual recognition award schemes
• Salary sacrifice scheme to help with your commute costs whether you travel by car or bicycle
• And not to forget free onsite car parking plus a free shuttle service from the local train station!

• Developing and executing integrated digital marketing strategies tailored to client goals.
• Managing and optimising paid advertising campaigns (Google Ads, social media ads) to maximise ROI.
• Overseeing SEO strategies to improve organic search rankings and website traffic.
• Developing and implementing effective social media marketing campaigns to drive engagement and brand awareness.
• Planning and executing email marketing campaigns to nurture leads and retain customers.
• Collaborating with content creators to ensure marketing messages align with strategy.
• Analysing campaign performance data, identifying trends, and providing actionable insights for optimisation.
• Preparing detailed performance reports for clients, highlighting key metrics and recommendations.
• Staying up-to-date with the latest digital marketing trends, tools, and best practices.
• Managing client relationships and serving as a trusted digital marketing advisor.
• Leading and mentoring junior members of the digital marketing team.

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum of 5 years of experience in digital marketing, with a strong focus on strategy and campaign management.
• Proven track record of successfully developing and implementing digital marketing campaigns that achieve business objectives.
• In-depth knowledge of SEO, SEM, social media marketing, email marketing, and content marketing.
• Proficiency in digital analytics tools (e.g., Google Analytics, Adobe Analytics) and advertising platforms.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong written and verbal communication and presentation skills.
• Ability to manage multiple projects simultaneously and work effectively in a remote, fast-paced environment.
• Experience with marketing automation platforms is a plus.

• Develop and implement a comprehensive digital marketing strategy, encompassing SEO, SEM, email marketing, content marketing, and social media.
• Manage and grow the company's social media presence across key platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok), creating engaging content and fostering community interaction.
• Plan, execute, and optimise paid social media advertising campaigns to meet defined KPIs and ROI targets.
• Oversee the e-commerce website's content strategy, ensuring product listings are optimised for search engines and user experience.
• Collaborate with the design and content teams to create visually appealing and effective digital assets.
• Monitor and analyse website traffic, social media engagement, and campaign performance using tools like Google Analytics, social media analytics, and CRM data.
• Identify emerging social media trends, platform updates, and digital marketing best practices, recommending strategic adjustments.
• Develop and manage email marketing campaigns, including list segmentation, content creation, and performance tracking.
• Work closely with the sales and product teams to align digital marketing efforts with broader business goals.
• Manage online reputation and respond to customer inquiries and feedback across all digital channels.

• Bachelor's degree in Marketing, Digital Media, Communications, or a related field.
• 3+ years of experience in digital marketing, with a strong focus on social media strategy and e-commerce optimisation.
• Proven experience in managing successful social media campaigns and content creation.
• Proficiency in SEO, SEM, Google Analytics, and various social media management tools (e.g., Hootsuite, Buffer).
• Strong understanding of e-commerce best practices and conversion rate optimisation (CRO).
• Excellent written and verbal communication skills, with a creative flair.
• Ability to analyse data, derive insights, and make data-driven decisions.
• Experience with email marketing platforms (e.g., Mailchimp, HubSpot).
• A proactive, self-motivated individual with a passion for all things digital.
• Experience in content management systems (CMS) is a plus.

• Develop and execute innovative social media strategies aligned with marketing goals and target audience insights.
• Manage and grow the company's presence on key social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Create, curate, and schedule engaging, high-quality content (text, image, video) tailored for each platform.
• Develop and manage paid social media advertising campaigns, optimizing for reach, engagement, and conversion.
• Monitor social media channels for trends, conversations, and brand mentions; engage with the community and respond to inquiries promptly.
• Analyze social media performance data using analytics tools (e.g., Google Analytics, platform-specific insights) and provide regular reports with actionable recommendations.
• Collaborate with content creators, designers, and other marketing team members to ensure brand consistency and campaign integration.
• Stay up-to-date with the latest social media best practices, emerging platforms, and digital marketing trends.
• Identify and engage with influencers and brand advocates to amplify reach.
• Manage social media budget effectively to maximize ROI.

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 3-5 years of experience in social media marketing and digital strategy, with a proven track record of success.
• In-depth knowledge of major social media platforms, their algorithms, and best practices for organic and paid promotion.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms.
• Strong understanding of SEO principles and how they relate to social media content.
• Excellent copywriting, editing, and visual content creation skills.
• Experience with social media advertising platforms (e.g., Facebook Ads Manager, LinkedIn Campaign Manager).
• Ability to analyze data, derive insights, and translate them into effective marketing actions.
• Strong organizational and project management skills, with the ability to manage multiple campaigns simultaneously.
• Creative thinking and a passion for staying ahead of digital marketing trends.

• Develop and implement comprehensive digital marketing and social media strategies.
• Create, curate, and manage engaging content for all social media platforms.
• Manage and optimize paid social media advertising campaigns.
• Plan and execute email marketing campaigns.
• Conduct keyword research and implement SEO best practices for website content.
• Monitor social media trends, competitor activities, and online conversations.
• Analyze campaign performance data, track KPIs, and generate detailed reports.
• Engage with online communities and respond to customer inquiries.
• Collaborate with internal teams to ensure brand consistency and campaign success.
• Stay updated with the latest digital marketing tools and techniques.

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Proven experience as a Digital Marketing Specialist or Social Media Manager, with a strong portfolio.
• In-depth knowledge of social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.) and their respective advertising tools.
• Experience with SEO, SEM, content marketing, and email marketing platforms.
• Proficiency in analytics tools (e.g., Google Analytics, social media analytics).
• Excellent copywriting, editing, and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.

• Develop and implement integrated digital marketing strategies, with a primary focus on social media channels.
• Create engaging and relevant content for platforms such as Instagram, Facebook, Twitter, LinkedIn, TikTok, and others.
• Manage and execute paid social media advertising campaigns to achieve specific marketing objectives.
• Monitor social media trends, conversations, and competitor activities, providing insights and recommendations.
• Analyze campaign performance using tools like Google Analytics, social media analytics, and other reporting platforms.
• Optimize website content and structure for search engines (SEO) and manage pay-per-click (PPC) advertising campaigns (SEM).
• Develop and manage email marketing campaigns to nurture leads and drive customer engagement.
• Collaborate with the design and content teams to create compelling visual assets and copy.
• Engage with online communities, respond to comments and messages, and foster positive brand interaction.
• Track, analyze, and report on key performance indicators (KPIs) related to digital marketing and social media efforts.
• Stay up-to-date with the latest digital marketing technologies, trends, and best practices.

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 4 years of experience in digital marketing and social media management, preferably within e-commerce or consumer brands.
• Proven track record of developing and executing successful social media strategies and campaigns.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer) and analytics platforms.
• Strong understanding of SEO, SEM, email marketing, and content marketing principles.
• Excellent written and verbal communication skills, with strong copywriting abilities.
• Proficient in using digital analytics tools (e.g., Google Analytics).
• Creative thinking and problem-solving skills.
• Ability to work effectively in a hybrid team environment and manage multiple projects simultaneously.

• Develop, implement, and manage our client's social media strategy across platforms such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and others.
• Create engaging, creative, and high-quality text, image, and video content aligned with brand guidelines and campaign goals.
• Define key performance indicators (KPIs) for social media campaigns and track progress using analytics tools.
• Monitor social media trends, competitor activities, and audience insights to identify opportunities for growth and engagement.
• Manage social media advertising campaigns, including budget allocation, targeting, and performance optimization.
• Engage with our online community, respond to comments and messages in a timely and professional manner, and foster positive interactions.
• Collaborate with content creators, graphic designers, and other marketing team members to ensure cohesive campaign execution.
• Analyze campaign performance data and provide regular reports with actionable insights and recommendations for improvement.
• Stay abreast of the latest social media best practices, platform updates, and emerging technologies.
• Build and maintain relationships with influencers and brand advocates to extend reach and credibility.
• Contribute to the overall digital marketing strategy, ensuring alignment between social media efforts and broader business objectives.

• Proven working experience in social media marketing or as a Digital Media Specialist.
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.
• Solid knowledge of SEO, keyword research, and Google Analytics.
• Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Excellent content creation and copywriting skills, with a keen eye for detail and aesthetics.
• Strong analytical skills and data-driven thinking.
• Ability to think creatively and strategically to develop innovative campaigns.
• Excellent communication and collaboration skills.
• Bachelor’s degree in Marketing, Communications, or relevant field.
• Proven ability to manage multiple projects simultaneously and meet deadlines in a remote setting.

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 5 years of experience in digital marketing and social media strategy, with a proven track record of success.
• Expertise in developing and executing comprehensive social media strategies across platforms like Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.
• Strong understanding of SEO, content marketing, email marketing, and paid digital advertising (PPC, social ads).
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms (e.g., Google Analytics).
• Exceptional content creation, copywriting, and editing skills.
• Strong analytical and reporting capabilities.
• Excellent interpersonal and communication skills, with the ability to thrive in a remote team setting.

• Assisting in the development and implementation of social media strategies across various platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok).
• Creating compelling and visually appealing content, including graphics, short videos, and written posts, tailored to different audiences.
• Scheduling and publishing content across social media channels using management tools.
• Monitoring social media channels for mentions, comments, and messages, and responding in a timely and professional manner, escalating issues as needed.
• Engaging with online communities and influencers to build brand presence and foster positive relationships.
• Assisting with social media advertising campaigns, including setup, monitoring, and basic optimization.
• Tracking and reporting on key social media metrics (e.g., engagement, reach, follower growth) using analytics tools.
• Staying up-to-date with the latest social media trends, platform updates, and best practices.
• Conducting market research on competitor activities and industry trends.
• Supporting the wider marketing team with other digital marketing tasks as required.

• A keen interest in digital marketing and social media.
• Excellent written and verbal communication skills.
• A creative mindset with an eye for design and detail.
• Basic understanding of social media platforms and their functionalities.
• Willingness to learn and develop new skills.
• Ability to work independently and as part of a remote team.
• Good organizational and time management skills.
• Comfortable using digital tools and platforms.