468 IT Support jobs in Sheffield

Technical Support Lead

S1 1DA Sheffield, Yorkshire and the Humber £30000 Annually WhatJobs

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Job Description

full-time
Our client, a rapidly growing technology solutions provider, is looking for an experienced and customer-focused Technical Support Lead to manage their helpdesk operations in Sheffield . This role is responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. You will be the primary point of escalation for complex technical problems.

Key responsibilities include overseeing the daily operations of the technical support team, including ticket management, service level agreement (SLA) monitoring, and quality assurance. You will provide direct technical assistance to customers, diagnose and resolve hardware, software, and network issues across various platforms. Training, coaching, and mentoring the support team to enhance their technical skills and customer service abilities will be a critical part of your role. You will also be responsible for developing and maintaining technical documentation, knowledge base articles, and support scripts. Proactively identifying trends in support issues and recommending system or product improvements to prevent recurrence is also a key duty.

The ideal candidate will have a proven track record in a technical support role, with at least 3 years of experience in a lead or supervisory capacity. Strong technical expertise across a range of operating systems (Windows, macOS, Linux), networking protocols, and common business applications is essential. Excellent troubleshooting, problem-solving, and analytical skills are required. You must possess outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a must. A degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is preferred. You should be able to work effectively under pressure and manage multiple priorities simultaneously. This role requires a hands-on approach and a commitment to providing exceptional customer service.

We are seeking a proactive and technically adept individual who can elevate our customer support experience and contribute to the overall success of the team.
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Technical Support Specialist

S1 1HQ Sheffield, Yorkshire and the Humber £28000 Annually WhatJobs

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Job Description

full-time
Our client requires a dedicated and customer-focused Technical Support Specialist to join their growing team in Sheffield . This role is essential in providing first-line technical assistance and resolving customer queries efficiently and professionally. You will be responsible for diagnosing and troubleshooting a wide range of hardware and software issues, guiding customers through step-by-step solutions, and escalating complex problems to senior technical staff when necessary. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users. A strong understanding of IT principles, common operating systems, and basic networking is required. You will be expected to maintain accurate records of customer interactions and issues resolved in our CRM system. This position involves a high degree of problem-solving and requires a patient and empathetic approach to customer service. Responsibilities include managing support tickets, identifying trends in customer issues to suggest service improvements, and contributing to the knowledge base with common solutions. The successful applicant will be proactive, eager to learn new technologies, and committed to delivering exceptional customer experiences. This role is fully remote, offering flexibility and the opportunity to work from anywhere in the UK. We are looking for individuals who are self-motivated, organised, and can manage their time effectively in a remote work setting. If you have a passion for technology and helping people, this is the perfect opportunity to advance your career in customer support.
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Technical Support Specialist

S1 1AE Sheffield, Yorkshire and the Humber £28000 Annually WhatJobs

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Job Description

full-time
Our client, a growing technology solutions provider, is seeking a highly motivated and technically adept Technical Support Specialist to join their fully remote team. This role is ideal for individuals passionate about troubleshooting, problem-solving, and assisting customers with their technical challenges. You will be the first point of contact for customers seeking assistance with our software products and services, providing timely and effective support through various channels, including email, chat, and phone. Your responsibilities will include diagnosing technical issues, guiding users through step-by-step solutions, and escalating complex problems to senior support staff or development teams when necessary. Maintaining detailed records of customer interactions, technical issues, and resolutions in our ticketing system is crucial. You will also contribute to building our knowledge base by creating helpful FAQs, tutorials, and troubleshooting guides. A strong understanding of common software applications, operating systems (Windows, macOS), and basic networking concepts is essential. Excellent communication skills, both written and verbal, are paramount, as you will be explaining technical concepts clearly and concisely to users of varying technical backgrounds. The ability to work independently, manage your time effectively, and remain calm and professional under pressure is key. If you are a customer-centric individual with a passion for technology and a desire to help others succeed, we encourage you to apply for this rewarding remote position.

Key Responsibilities:
  • Provide first-level technical support to customers via email, chat, and phone.
  • Diagnose and resolve software and hardware issues promptly.
  • Guide users through troubleshooting steps and provide clear instructions.
  • Escalate complex issues to appropriate teams when necessary.
  • Document all customer interactions and resolutions in the ticketing system.
  • Contribute to the creation and maintenance of knowledge base articles.
  • Identify trends in customer issues and report them to management.
  • Assist with user
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Support Worker

WF5 9QU Wakefield, Yorkshire and the Humber Turning Point

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Job Description

Job Introduction

This position does not meet the requirements for sponsorship under current UK immigration guidelines


This role is female only.

Do you have a caring nature? Are you looking to make a difference to people's lives? Do you want to work in an environment where no two days are the same? Are you flexible with your working hours? Can you see yourself providing care to adults who need your support? 

If you have answered a big YES to these questions we would love to hear from you.

Job description

At Turning Point, we support people with Learning Disabilities across England. 

As a Support Worker, you will make a real difference to residents' lives as you improve their daily living skills. Passionate about people, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress with us.

Where will I be working?

We are providing support for 3 adult ladies with learning disabilities and physical disabilities.

You will be required to provide a person-centred approach in all aspects of the client’s lives, including managing their home, some personal care, accessing their local community facilities, and maintaining contact with other important people in their lives. We tailor our services to enable people to be as independent as possible. You may be asked to attend GP appointments and hospital appointments. A full UK driving license is preferable.

We are looking for female support workers who can drive manual and automatic vehicles to assist us in our home in Gawthorpe, Ossett, Wakefield. We live with Autism and learning disabilities and need assistance to enjoy life safely in our home and in our local community.

Each of us has different ways of enjoying spending time at home, we enjoy watching films and The Soaps. We enjoy cooking and baking, reading and playing board/card games, and doing jigsaws. When in the community we enjoy visiting family and friends, social clubs, bingo, doing the supermarket shops and eating out. We need you to be consistent in your support and maintain boundaries we need to keep us safe. We all like opportunities to try something new.

We will need our support workers to support us all day in our home and community with developing community awareness, independent living skills, staying safe, maintaining a healthy lifestyle, managing anxiety and challenges specific to us.

We use a digital social care record system, to support daily recording, which will make your day-to-day tasks easier and allows you to spend more time with the People We Support.

Shift Patterns

This is a 24 hour service, therefore flexibility is essential. You will be working a range of shifts from 7:00am to 2:00/3:00pm and 2:00/3:00 pm to 9:00/10:00pm, sleep ins or waking nights, some weekends.

Please note that the shifts may vary.

Role Responsibility

What will I be doing?  

This is a hands-on job in which no two days are the same. Your duties will include:

  • promoting the independence of people we support
  • supporting a full range of daily activities including cleaning and cooking, days out or going away on holiday
  • arranging activities in the home and in the local community
  • developing residents' life skills and personal interests
  • helping residents stay safe and healthy
  • assisting with personal care needs
  • manual handling
  • supporting people with medication 
  • ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.

The Ideal Candidate

What skills and qualities do I need to have?

Whilst knowledge of learning disabilities and complex needs would be beneficial, it isn't essential. What is essential is that you are:

  • passionate, caring and enthusiastic
  • flexible, patient and non-judgemental
  • a great team player with lots of energy
  • able to demonstrate good communication skills
  • able to complete the physical aspects of the role such as manual handling where needed
  • transferable experience of helping people to manage anxiety

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 29 days’ paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Attached documents

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This advertiser has chosen not to accept applicants from your region.

Support Worker

WF2 9QB Wakefield, Yorkshire and the Humber Turning Point

Posted today

Job Viewed

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Job Description

Job Introduction

This position does not meet the requirements for sponsorship under current UK immigration guidelines

Do you have a caring nature? Are you looking to make a difference to people's lives? Do you want to work in an environment where no two days are the same? Are you flexible with your working hours? Can you see yourself providing care to adults who need your support? 

If you have answered a big YES to these questions we would love to hear from you.

Job description

At Turning Point, we support people with Learning Disabilities across England. 

As a Support Worker, you will make a real difference to residents' lives as you improve their daily living skills. Passionate about people, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress with us.

Where will I be working?

We are providing support for adults with learning disabilities and physical disabilities.

You will be required to provide a person-centred approach in all aspects of the client’s lives, including managing their home, some personal care, accessing their local community facilities, and maintaining contact with other important people in their lives. We tailor our services to enable people to be as independent as possible. You will be supporting people who have learning disabilities, Autism and other health conditions. You may be asked to attend GP appointments and hospital appointments.

A full UK driving license is preferable.

We use a digital social care record system, to support daily recording, which will make your day-to-day tasks easier and allows you to spend more time with the People We Support.

Shift Patterns

This is a 24 hour service, therefore flexibility is essential. You will be working a range of shifts from 7:00am to 2:00/3:00pm and 2:00/3:00 pm to 9:00/10:00pm, sleep ins or waking nights, some weekends.

Please note that the shifts may vary.

Role Responsibility

What will I be doing?  

This is a hands-on job in which no two days are the same. Your duties will include:

  • promoting the independence of people we support
  • supporting a full range of daily activities including cleaning and cooking, days out or going away on holiday
  • arranging activities in the home and in the local community
  • developing residents' life skills and personal interests
  • helping residents stay safe and healthy
  • assisting with personal care needs
  • manual handling
  • supporting people with medication 
  • ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.

The Ideal Candidate

What skills and qualities do I need to have?

Whilst knowledge of learning disabilities and complex needs would be beneficial, it isn't essential. What is essential is that you are:

  • passionate, caring and enthusiastic
  • flexible, patient and non-judgemental
  • a great team player with lots of energy
  • able to demonstrate good communication skills
  • able to complete the physical aspects of the role such as manual handling where needed
  • transferable experience of helping people to manage anxiety

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What benefits will I receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 29 days’ paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

Turning Point

Attached documents

Apply

This advertiser has chosen not to accept applicants from your region.

Support Worker

S71 1HH Barnsley, Yorkshire and the Humber Turning Point

Posted today

Job Viewed

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Job Description

Job Introduction


At Turning Point, we support people with Learning Disabilities and mental health issues across England.

As a Support Worker, you will make a real difference to people's lives as you improve their daily living skills. Passionate about people, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress with us.

Where will I be working?

You will be working in one of our supported living services in Barnsley. Our services offer support for adults with Learning Disabilities, mental health needs and varied health and mobility conditions. We tailor our support to enable people to be as independent as possible. Previous experience of working with people with epilepsy would be advantageous and a full driving licence is essential (automatic).

Please note, this role will entail lone working.

Shift Patterns

What are we looking for in a Support worker? We would like you to have a flexible approach to the role, be able to work a full range of shift patterns including 7am starts till 5pm then a 5pm sleep in till between 7am and 10am the next morning. The service offers support to individuals living in their own homes in local communities therefore you will have a base. The job is very rewarding enabling individuals to reach their full potential 

Please note that working hours may vary from service to service.

You will need a full, current, UK driving license for this role. You will NOT be expected to use your own vehicle but will instead be added on to our open mobility insurance and will use our client vehicles.

Role Responsibility

What will I be doing?  

This is a hands-on job in which no two days are the same. Your duties will include:

  • Promoting the independence of people we support
  • Supporting a full range of daily activities including cleaning and cooking, days out or going away on holiday
  • Arranging activities in the home and in the local community
  • Developing residents' life skills and personal interests
  • Helping residents stay safe and healthy
  • Assisting with personal care needs
  • Manual handling
  • Supporting people with medication 
  • Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements

The Ideal Candidate

What skills and qualities do I need to have?

Whilst knowledge of learning disabilities and complex needs would be beneficial, it isn't essential. What is essential is that you are:

  • Passionate, caring and enthusiastic
  • Flexible, patient and non-judgemental
  • A great team player with lots of energy
  • Able to demonstrate good communication skills
  • Able to complete the physical aspects of the role such as manual handling where needed

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 29 days’ paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Attached documents

Apply

This advertiser has chosen not to accept applicants from your region.

Support Worker

WF10 5LS Castleford, Yorkshire and the Humber Turning Point

Posted today

Job Viewed

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Job Description

Job Introduction

This position does not meet the requirements for sponsorship under current UK immigration guidelines


Do you have a caring nature? Are you looking to make a difference to people's lives? Do you want to work in an environment where no two days are the same? Are you flexible with your working hours? Can you see yourself providing care to adults who need your support? 

If you have answered a big YES to these questions we would love to hear from you.

At Turning Point, we support people with Learning Disabilities across England. 

As a Support Worker, you will make a real difference to residents' lives as you improve their daily living skills. Passionate about people, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress with us.

Where will I be working?

The supported living service is a 15-minute walk from Castleford Bus Station. We support a mixture of male and female individuals within their own homes and within the community. 

Each individual has their own flat and amenities. The individuals have their own activities they enjoy from walking group to Karaoke. We have a small team of staff that work across all the people living within the building. The individuals that we support have some cognitive and sensory impairments

You will be required to provide person-centred support in all aspects of their lives, including managing their home, some personal care, maintaining contact with other important people in their lives, and accessing their local community facilities such as shops, banks, and health care services. We tailor our services to enable people to be as independent as possible. Some of clients can show challenging behaviours from time to time. 

We use a digital social care record system, to support daily recording, which will make your day-to-day tasks easier and allows you to spend more time with the People We Support. Some aspects of this role will involve lone working.

Shift Patterns

This is a 24 hour service and will require the flexibility to work a shift pattern that includes evenings, weekends, and

This advertiser has chosen not to accept applicants from your region.
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Support Worker

WF2 7QT Wakefield, Yorkshire and the Humber Turning Point

Posted today

Job Viewed

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Job Description

Job Introduction

This position does not meet the requirements for sponsorship under current UK immigration guidelines

Do you have a caring nature? Are you looking to make a difference to people's lives? Do you want to work in an environment where no two days are the same? Are you flexible with your working hours? Can you see yourself providing care to adults who need your support? 

If you have answered a big YES to these questions we would love to hear from you.

Job description

At Turning Point, we support people with Learning Disabilities across England. 

As a Support Worker, you will make a real difference to residents' lives as you improve their daily living skills. Passionate about people, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress with us.

Where will I be working?

We are providing support for adults with learning disabilities and physical disabilities.

2* Sherwood is situated about 4 miles from Wakefield Centre, this takes around 20 minutes by bus. Sherwood is a purpose built 4 bedroom bungalow where we support 2 ladies and 1 gent. The clients are aged between 54yrs to 70yrs. All clients have mixed abilities and mobility issues, who all enjoy the local amenities of Wakefield but equally enjoy broadening their horizon further afield. 

The people we support at are looking for an outgoing lady that can drive and is available to work all shifts days, nights and some weekends to join a happy friendly outgoing team.

You will be required to provide a person-centred approach in all aspects of the client’s lives, including managing their home, some personal care, accessing their local community facilities, and maintaining contact with other important people in their lives. We tailor our services to enable people to be as independent as possible. You may be asked to attend GP appointments and hospital appointments. A full UK driving license is preferable.

We use a digital social care record system, to support daily recording, which will make your day-to-day tasks easier and allows you to spend more time with the People We Support.

Shift Patterns

This is a 24 hour service, therefore flexibility is essential. You will be working a range of shifts from 7:00am to 2:00/3:00pm and 2:00/3:00 pm to 9:00/10:00pm, sleep ins or waking nights, some weekends.

Please note that the shifts may vary.

Role Responsibility

What will I be doing?  

This is a hands-on job in which no two days are the same. Your duties will include:

  • promoting the independence of people we support
  • supporting a full range of daily activities including cleaning and cooking, days out or going away on holiday
  • arranging activities in the home and in the local community
  • developing residents' life skills and personal interests
  • helping residents stay safe and healthy
  • assisting with personal care needs
  • manual handling
  • supporting people with medication 
  • ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.

The Ideal Candidate

What skills and qualities do I need to have?

Whilst knowledge of learning disabilities and complex needs would be beneficial, it isn't essential. What is essential is that you are:

  • passionate, caring and enthusiastic
  • flexible, patient and non-judgemental
  • a great team player with lots of energy
  • able to demonstrate good communication skills
  • able to complete the physical aspects of the role such as manual handling where needed
  • transferable experience of helping people to manage anxiety

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 29 days’ paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Attached documents

Apply

This advertiser has chosen not to accept applicants from your region.

Support Specialist

Chapel en le Frith, East Midlands Aviva

Posted today

Job Viewed

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Job Description

Claims Assessor (Customer Service) – Private Medical Insurance

Starting salary between £25,100 – £8,500 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to 1,200 (after the initial 18 week training period)

Flexible shift pattern between Monday – Friday: 08:00 – 18:30, and 1 Saturday shift every 6 weeks: 09:00 – 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills and experience we’re looking for

  • Excellent communication skills and previous experience in a customer service-related role

  • The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty

  • A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way

  • Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim

  • Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary between £25,100 – £28,500 ( pending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to 1,200.

  • Bonus opportunity - 6% o f annual salary Actual amount depends on your performance and Aviva’s.

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

  • 25 days holiday plus

This advertiser has chosen not to accept applicants from your region.

Support Specialist

Chinley, East Midlands Aviva

Posted today

Job Viewed

Tap Again To Close

Job Description

Claims Assessor (Customer Service) – Private Medical Insurance

Starting salary between £25,100 – £8,500 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to 1,200 (after the initial 18 week training period)

Flexible shift pattern between Monday – Friday: 08:00 – 18:30, and 1 Saturday shift every 6 weeks: 09:00 – 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills and experience we’re looking for

  • Excellent communication skills and previous experience in a customer service-related role

  • The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty

  • A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way

  • Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim

  • Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary between £25,100 – £28,500 ( pending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to 1,200.

  • Bonus opportunity - 6% o f annual salary Actual amount depends on your performance and Aviva’s.

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

  • 25 days holiday plus

This advertiser has chosen not to accept applicants from your region.
 

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