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Customer Service Representative

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NR17 Attleborough £45000 - £65000 per year The Balance Institute

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Job Description

Full time Permanent

Position Overview
We're seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.

Key Responsibilities

  • Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
  • Process orders, payments, and returns accurately
  • Resolve complaints by identifying issues and providing clear, effective solutions
  • Collaborate with internal teams to escalate technical or policy-related concerns
  • Maintain accurate records of customer interactions and outcomes
  • Aim for high first-contact resolution and consistent customer satisfaction

Essential Skills & Attributes

  • Excellent written and verbal communication
  • Strong empathy, active listening, and patience
  • Problem‑solving mindset and ability to stay calm under pressure
  • Proficiency with CRM systems and Microsoft Office / Google Workspace
  • Ability to multitask and manage time effectively
  • Prior customer service or retail experience favored

Work Environment

  • Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
  • A supportive, team-oriented culture focused on continuous improvement and quality service
  • Opportunities for growth into supervisory or specialist roles with performance recognition

Company Details

The Balance Institute Pty Ltd is a private education-focused organization based in New South Wales, Australia. We specialize in delivering accessible, high-quality learning experiences to support individuals and families through key life transitions—particularly in areas such as childbirth education, parenting, and personal wellbeing. Our mission is to empower people with the knowledge, confidence, and tools they need to make informed choices and lead balanced, fulfilling lives. We are passionate about education that is practical, inclusive, and grounded in real-world experience. At The Balance Institute, we value compassion, clarity, and community—and we’re always looking for dedicated professionals who share our vision for impactful, learner-centered education.
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Delivery Driver

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Remote £800 - £3200 per week Calabria shipping agency

Posted 1 day ago

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Job Description

Part Time Contract

We are looking for a responsible Delivery Driver to distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Responsibilities
  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients’ complaints
  • Collect payments
  • Inform customers about new products and services
  • Complete logs and reports
  • Follow DOT regulations and safety standards
Requirements and skills
  • Proven working experience as a Delivery Driver
  • Valid professional driver’s license
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions
  • Excellent organizational and time management skills
  • Good driving record with no traffic violations
  • High school degree
  • Ability to drive long hours and travel regularly
  • Extensive knowledge of applicable truck driving rules and regulations
  • No recent moving or driving violations
  • Adaptability and foresight to handle unexpected situations (traffic, weather conditions etc)
  • Willing to submit to background/drug checks and provide employment recommendations

Company Details

Calabria Shipping Agency is able to assist all types of Italian and foreign ships calling the port of Gioia Tauro and in Italy.Acroos E.U, UK & US Thanks to a network of agencies, Calabria Shipping can provide international representation in the Mediterranean. Professionals with a solid experience in shipping and a headboard organizational structure provide services which meets the specific needs of each client
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DATA ENTRY AND ANALYSIS

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Remote £1600 - £3200 per month Calabria shipping agency

Posted 4 days ago

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Job Description

Part Time Contract

The Administrative Support Officer provides essential support to ensure efficient office operations and assists various departments by managing administrative tasks, coordinating communication, and maintaining organizational systems. This role is vital in fostering a productive and organized work environment.


Key Responsibilities

  • Manage day-to-day office activities including scheduling, correspondence, and filing.
  • Handle incoming calls, emails, and visitor inquiries professionally and promptly.
  • Prepare and process documents, reports, and presentations as required.
  • Maintain office supplies inventory and coordinate procurement when necessary.
  • Assist in organizing meetings, events, and travel arrangements.
  • Support HR and finance departments with data entry and record-keeping tasks.
  • Ensure office equipment is functioning and arrange for repairs when needed.
  • Maintain accurate and confidential records and databases.


Qualifications & Skills

  • High school diploma or equivalent; relevant certifications or diploma in office administration is an advantage.
  • Proven experience in administrative or office support roles.
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle sensitive information with discretion.
  • Detail-oriented with good problem-solving skills.

Company Details

Calabria Shipping Agency is able to assist all types of Italian and foreign ships calling the port of Gioia Tauro and in Italy.Acroos E.U, UK & US Thanks to a network of agencies, Calabria Shipping can provide international representation in the Mediterranean. Professionals with a solid experience in shipping and a headboard organizational structure provide services which meets the specific needs of each client
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ACCOUNTING PERSONEL

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Remote £21000 - £24000 per year Calabria shipping agency

Posted 7 days ago

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Job Description

Part Time Contract

Calabria Shipping Agency located in ITALY across the E.U. UK & US Including the United States. The company is offering a Part Time job/long term contract seeking several part time/ full time ACCOUNTANT/FINANCE REPRESENTATIVE .We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. The company is requesting for RESUME from you and need your 100% honest and faithfulness. Manage all accounting transactions

  • Prepare budget forecasts
  • Publish financial statements in time
  • Handle monthly, quarterly and annual closings
  • Reconcile accounts payable and receivable
  • Ensure timely bank payments
  • Compute taxes and prepare tax returns
  • Manage balance sheets and profit/loss statements
  • Report on the company’s financial health and liquidity
  • Audit financial transactions and documents
  • Reinforce financial data confidentiality and conduct database backups when necessary
  • Comply with financial policies and regulations


REQUIREMENT AND SKILL

skills
  • Work experience as an Accountant
  • Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)
  • Hands-on experience with accounting software like FreshBooks and QuickBooks
  • Advanced MS Excel skills including Vlookups and pivot tables
  • Experience with general ledger functions
  • Strong attention to detail and good analytical skills

Company Details

Calabria Shipping Agency is able to assist all types of Italian and foreign ships calling the port of Gioia Tauro and in Italy.Acroos E.U, UK & US Thanks to a network of agencies, Calabria Shipping can provide international representation in the Mediterranean. Professionals with a solid experience in shipping and a headboard organizational structure provide services which meets the specific needs of each client
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Data Analyst

Premium Job
CH45 New Brighton £22 - £35 per hour Cvs Health

Posted 7 days ago

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Job Description

Part Time Temporary

We are seeking a detail-oriented and analytical Data Analyst to join our Analytics team. The ideal candidate will be responsible for interpreting data, analyzing results, and providing insights to help drive business decisions. If you have a passion for data and a knack for problem-solving, we want to hear from you!

Responsibilities:
  • Collect and interpret data to identify trends and patterns
  • Analyze complex datasets to generate actionable insights
  • Create reports and visualizations to communicate findings to stakeholders
  • Collaborate with cross-functional teams to support data-driven decision-making
  • Develop and maintain databases to ensure data accuracy and integrity
Qualifications:
  • Bachelor's degree in Data Science, Statistics, Mathematics, or related field
  • Proven experience working with data analysis tools such as SQL, Python, or R
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation abilities
  • Ability to work independently and as part of a team

If you are passionate about data and looking to make an impact in a dynamic environment, apply now to join our team as a Data Analyst!

Company Details

CVS Health is building a world of health around every consumer. Our unmatched reach allows us to deliver high-quality, affordable health care when and how individuals choose. We’re on a mission to deliver superior and more connected experiences, lower the cost of care and improve the health and well-being of those we serve.
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Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)

Ten Group

Posted 1 day ago

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Job Description

Permanent
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Staff Software Architect (EU Remote/Hybrid, CET Timezone)

London, London £100000 - £150000 annum SEON Technologies

Posted 1 day ago

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Job Description

Permanent

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine your company’s data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. We deliver the fastest time to value in the market through a single API call, enabling quick and seamless onboarding and integration. By analyzing billions of transactions, we’ve prevented $200 billion in fraudulent activities, showcasing why the world’s most innovative companies choose SEON.

ABOUT THE ROLE & THE TEAM:

You will join SEON’s Architecture team. As a Staff Software Architect at SEON, you will lead software engineering projects across our product development organization and shape our technical architecture.

This is a Hybrid or remote role and the ideal candidate will be based in the EU.

WHAT YOU’LL DO:

  •  Work out the technical scope of cross-team software projects based on the business requirements
  • Collaborate with the development teams to design robust and performant solutions to the needs of SEON and our customers
  • Analyze the performance of existing systems and work out solutions for improving it
  • Document design decisions in the form of Architecture Decision Records
  • Review the implementation of the technical plans
  • Prepare deployment and migration plans and improve on existing deployment processes
  • Collaborate with the engineering teams to push our solutions to production in a timely and efficient manner
  • Collaborate with the Product Management team to prioritize, schedule and deliver new developments
  • Work together with the SRE team to troubleshoot production issues and to enhance the observability of existing products
  • Manage the implementation of our projects, coordinate between teams

WHAT YOU’ll BRING:

  • Strong working knowledge of modern web development technologies (two or more of the following: Java with Spring, JavaScript/TypeScript, Python)
  • Experience with measuring and improving the performance of distributed systems
  • Strong understanding of how web services and SaaS applications work
  • Expertise with Amazon Web Services (AWS)
  • Experience with relational databases (we use PostgreSQL)
  • Experience with multiple database technologies (eg.: ClickHouse, Neo4J, Redis, Elasticsearch)
  • Experience with modern DevOps tools (Terraform, Kubernetes, GitHub Actions, ELK stack)
  • Strong organizational skills and ability to work together with both technical and non-technical stakeholders
  • Ability to work independently, prioritize your workload
  • Excellent written and verbal English communication skills

WHAT'S NEXT:

Sounds good? Great, we can’t wait to hear from you! Want to learn more about what it’s like to work at SEON first?

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Communications Booking Assistant (wfh)

EC1A Islington, London Diane's Travel Business

Posted 2 days ago

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Job Description

Permanent

Are you passionate about travel and enjoy helping others plan unforgettable getaways? We're seeking a detail-oriented and friendly Entry Level Virtual Communications Booking Assistant to join our award-winning travel group.

In this client-facing role, you’ll support the travel booking process through clear communication and exceptional customer service. From initial inquiries to finalized bookings, you’ll help ensure each traveler receives personalized, stress-free coordination for their trips.

This flexible virtual opportunity allows you to work from anywhere and offers generous commissions, access to powerful pricing software, and tools designed to help you build your client base—including a personalized website and built-in social media lead generators.

Requirements

Must be 18 years or older

Strong written and verbal communication skills

Customer-focused with a desire to help others

Basic tech proficiency and comfort navigating online tools

Detail-oriented and organized

Reliable internet connection

Benefits

100% virtual – work from the comfort of your home or while traveling

Flexible hours – ideal for part-time or full-time availability

Generous commissions

Access to industry-leading booking software with competitive pricing

Personalized website with ongoing updates and support

Built-in social media lead generation tools

Enjoy travel perks and exclusive discounts

Collaborate with a supportive and award-winning travel group

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Hospitality Assistant (Virtual)

EC1A Islington, London Diane's Travel Business

Posted 2 days ago

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Job Description

Permanent

Are you passionate about travel and helping others create unforgettable experiences? Join our award-winning travel group as a Virtual Hospitality Assistant and turn your love for hospitality and exploration into a rewarding career. No prior experience is necessary — this opportunity is ideal for those who enjoy assisting others, have a friendly personality, and are eager to learn.

As a Hospitality Assistant, you will support clients in planning and organizing personalized travel experiences, providing excellent service and attention to detail every step of the way. Our team equips you with the tools you need to thrive, including access to recently launched software that beats major competitors on pricing, a professional website with ongoing updates, and social media lead generators to help grow your client base.

Requirements

Key Responsibilities:

Assist clients virtually with booking travel accommodation, including hotels, transportation, and activities

Provide hospitality-focused service tailored to client preferences

Communicate clearly and professionally via email, phone, or messaging platforms

Stay up to date on destination details, travel policies, and promotions

Utilize travel software to secure competitive pricing and custom travel packages

Requirements:

Must be 18 years or older

Comfortable using computers and web-based tools

Strong communication and customer service skills

Detail-oriented and organized

Passion for travel and helping others

Benefits

Flexible part-time or full-schedule

Work virtually from anywhere within the U.S.

Generous commission-based compensation

Access to an award-winning travel group

Travel perks and discounts

Professional website with maintenance and updates provided

Social media lead generation tools included

Supportive team environment with room to grow

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Director of Programme Development - Remote

Glasgow, Scotland £62355 annum Mary's Meals International

Posted 2 days ago

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Job Description

Permanent

Salary: (UK) £62,355 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).

The role:

We are recruiting for a values -driven leader to join Mary’s Meals International (MMI), as Director of Programme Development. Reporting to our Chief Programmes Officer, you will provide strategic, visionary leadership for our global school feeding programmes and help shape the future of how we serve children around the world. You will drive the continued evolution of our programme strategy and policies, drive innovation and excellence, and guide our global teams towards delivering maximum impact for the children we serve.

You will:

  • Lead the design and delivery of our programme development strategy, ensuring alignment with Mary’s Meals’ mission and organisational goals.
  • Drive improvements in quality, effectiveness, and impact through innovation, evidence-based learning, and strategic partnerships.
  • Provide inspirational leadership to Country Directors and the Programme Development team, fostering collaboration, accountability, and empowerment.
  • Build strong external relationships with governments, multilateral bodies, research institutions, and sector networks.
  • Oversee the evolution of our Theory of Change, ensuring we measure, understand, and share our impact.
  • Embed safeguarding standards and best practices across all programme design and delivery.
  • Represent Mary’s Meals externally, as a key member of programmes team and the wider Mary’s Meals network.

About you:

An exceptional leader with a deep commitment to Mary’s Meals’ vision, mission, and values, and significant strategic leadership experience in international development. You will have a proven track record of delivering transformational change across global programmes, along with expertise in research, evaluation, and policy influencing in humanitarian or development contexts.

Skilled at coaching and inspiring senior leaders and diverse international teams, you bring excellent relationship-building, communication, and strategic influencing abilities, as well as cultural sensitivity and experience of working across different geographies and contexts. Experience of working with governments, particularly in strategic advocacy, policy development or school feeding initiatives, would be beneficial but not essential.

About us:

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.6 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates, please reach out to for more information about salaries in other locations.

Additional Information:

This role will undertake regular travel to countries where our programmes operate, up to 10 weeks per year and will involve regulated work with children. You will be required to register with the Protected Vulnerable Group Scheme or local equivalent before undertaking your role.

To apply:

If you are inspired to join our movement and our vision, mission and values resonate with you, we would love to hear from you. To apply, please click below to send your CV and a short covering note (no more than 1 page) telling us why you are a great fit for this role and why you would like to work for Mary’s Meals International.

Director of Programme Development - Recruitment Pack

Closing date for applications is Sunday 31st August 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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