1,138 Quality Analyst jobs in the United Kingdom

Performance Improvement Coach – Quality Assurance

PURPOSE OF THE JOB:

The successful candidate will work with the Call Centre Managers, Team Leaders & Support Functions as a PIC in Quality, along with working in other areas within the support team as & when required. These areas include, but are not limited to, Supervising, being a Knowledge Expert, Cross Training, Escalations, supporting NET training. They will be responsible for the monitoring of, and providing feedback and coaching on, various transaction types.

Roles & Responsibilities:

• Conduct thorough quality assurance evaluations
• Evaluate the quality of the Customer Service Representatives on various LOBs, including, but not limited to, voice, emails, chat & OP
• Review, assess and identify coaching and training needs.
• Deliver coaching and feedback to Customer Service Representatives highlighting strengths and areas for improvement to ensure quality, adherence and excellent customer service
• Use quality monitoring data management system to compile and track performance at centre, team and individual level, including trend analysis
• Develop quality improvement plans in collaboration with Team Leaders, Training & Managers
• Prepares internal and external quality reports for management staff review
• Conduct refreshers when required
• Be an active member of calibration process both internal & external
• Training new entrants in the quality aspect of their role(s)
• Elements of Supervision are required within the role
• This list is not exhaustive, and the role will require other tasks and responsibilities to be undertaken when required

The Person:

• First and foremost, our Performance Improvements Coaches (Quality Assessors) are ambassadors for the HCL brand and role models for their colleagues
• Excellent communication skills, verbally and written
• Strong attention to detail and analytical thinking
• Ability to influence and persuade other people without direct authority
• Strong teamwork and collaborative attitude
• Initiative-taking and must excel in a minimally managed, high-profile position
• Adaptability, Flexibility, Confidence, and a Willingness to take ownership

Essential Criteria:

• Minimum 2 years’ customer service centre experience
• Minimum 1 year customer service centre experience within a Quality Assurance / Performance Improvement Coach Role
• Strong computer literacy including Microsoft Office Suite

Desirable Criteria:

(used in the event of high-volume applications)

• 2+ years’ contact centre experience within a Quality Assurance / Performance Improvement Coach Role
• A Level or above (Or equivalent)

Hours of Work:

• 40 hours per week
• Core hours are Monday – Friday 8am-8pm & Saturday 8am-12noon, fully flexible to meet the demands of the role as operational hours may change due to business/client requirements
• Permanent contract

Selection Process:

Successful candidates must be able to complete and clear the below before an offer of

employment can be made:

• Telephonic Screening
• Face to face interview and assessment
• Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks

Data Quality Analyst

Contract - 12 Month FTC

Theale/Home

Join a leading UK mobile infrastructure company driving innovation and transformation. Since 2012, we've evolved rapidly-now we're looking for a Data Quality Analyst to help us deliver excellence through smarter data.

The Data Quality Analyst will lead the development of data quality reports, automate data processes, and support business teams in improving data accuracy. Acting as a key member of the BI team, you'll help shape our data strategy and governance.

Key Responsibilities of the Data Quality Analyst include:

• Deliver daily reports and enhance data governance controls
• Enforce data policies across ingestion, quality, and lifecycle management
• Maintain dashboards and remediation plans for data quality
• Collaborate with stakeholders to meet strategic data goals
• Apply governance frameworks and ensure accountability

The successful Data Quality Analyst will have:

• Proficient in BI tools (e.g., Power BI)
• Familiar with Agile and Waterfall methodologies
• Experience with metadata management, data catalogues, and stewardship tools
• Understanding of Master Data Management principles

Desirable

• Proven success in data governance programs
• Operational and change management experience

Ready to help shape the future of mobile infrastructure through data excellence? Apply today to (url removed)

Project People is acting as an Employment Business in relation to this vacancy.

Data Quality Analyst

Contract - 12 Month FTC

Theale/Home

Join a leading UK mobile infrastructure company driving innovation and transformation. Since 2012, we've evolved rapidly-now we're looking for a Data Quality Analyst to help us deliver excellence through smarter data.

The Data Quality Analyst will lead the development of data quality reports, automate data processes, and support business teams in improving data accuracy. Acting as a key member of the BI team, you'll help shape our data strategy and governance.

Key Responsibilities of the Data Quality Analyst include:

• Deliver daily reports and enhance data governance controls
• Enforce data policies across ingestion, quality, and lifecycle management
• Maintain dashboards and remediation plans for data quality
• Collaborate with stakeholders to meet strategic data goals
• Apply governance frameworks and ensure accountability

The successful Data Quality Analyst will have:

• Proficient in BI tools (e.g., Power BI)
• Familiar with Agile and Waterfall methodologies
• Experience with metadata management, data catalogues, and stewardship tools
• Understanding of Master Data Management principles

Desirable

• Proven success in data governance programs
• Operational and change management experience

Ready to help shape the future of mobile infrastructure through data excellence? Apply today to (url removed)

Project People is acting as an Employment Business in relation to this vacancy.

A successful and established London Market syndicate is seeking a highly motivated and detail-oriented Data Quality Analyst to join their team. The Data Quality Analyst is integral to ensuring the organization's data assets are managed, secured, and utilized to support business decision-making.

As Data Quality Analyst will play a key role in maintaining and driving quality standards, policies, and procedures related to data governance while collaborating with stakeholders across departments to enhance data quality and integrity.

NB: If you do not have experience of working in the insurance sector, you will unfortunately NOT be eligible for this role.

Key Responsibilities:

• Develop and implement a comprehensive data governance framework
• Help create, implement, and maintain data governance policies and procedures to ensure the business is compliant with relevant regulatory requirements
• Work with data owners and data stewards to establish and enforce data quality metrics, monitoring, and improvement processes
• Identify and appoint data stewards, providing guidance and support
• Develop and maintain a data catalog, taxonomy, and data lineage documentation
• Advocate for data quality best practices and drive initiatives to enhance data-driven decision-making
• Develop and deliver training and awareness programs to promote data governance & data quality principles across the organization

Experience Required:

• Minimum of 3 years in data governance, data management, or a related field
• Data Governance Expertise: Proven experience in developing and implementing data governance/quality policies and procedures in a regulated environment
• Technology Skills: Familiarity with data management technologies and tools, such as data catalogues, data lineage, and data quality tools
• Stakeholder Management: Proven history of working with both technical and non-technical stakeholders, bridging the gap between data teams and business units

A successful and established London Market syndicate is seeking a highly motivated and detail-oriented Data Quality Analyst to join their team. The Data Quality Analyst is integral to ensuring the organization's data assets are managed, secured, and utilized to support business decision-making.

As Data Quality Analyst will play a key role in maintaining and driving quality standards, policies, and procedures related to data governance while collaborating with stakeholders across departments to enhance data quality and integrity.

NB: If you do not have experience of working in the insurance sector, you will unfortunately NOT be eligible for this role.

Key Responsibilities:

• Develop and implement a comprehensive data governance framework
• Help create, implement, and maintain data governance policies and procedures to ensure the business is compliant with relevant regulatory requirements
• Work with data owners and data stewards to establish and enforce data quality metrics, monitoring, and improvement processes
• Identify and appoint data stewards, providing guidance and support
• Develop and maintain a data catalog, taxonomy, and data lineage documentation
• Advocate for data quality best practices and drive initiatives to enhance data-driven decision-making
• Develop and deliver training and awareness programs to promote data governance & data quality principles across the organization

Experience Required:

• Minimum of 3 years in data governance, data management, or a related field
• Data Governance Expertise: Proven experience in developing and implementing data governance/quality policies and procedures in a regulated environment
• Technology Skills: Familiarity with data management technologies and tools, such as data catalogues, data lineage, and data quality tools
• Stakeholder Management: Proven history of working with both technical and non-technical stakeholders, bridging the gap between data teams and business units

Data Quality Analyst

12 months FTC

Reading

Hybrid working – 3 days per week in Office

Main Purpose of the Role:

• To own and develop Data Quality Reports, to set up and maintain automated data processes and support the business in fixing data.
• To provide information and data out to the business whilst acting as an outward ambassador for the BI Team.
• Working with the Business to develop and plan data quality improvements inline with the data strategy and framework.
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
• Contribute and apply best practice and expertise knowledge in all areas under remit of supporting the strategic roadmap for Data Governance

Key Responsibilities

• Deliver BAU work and report production including review and continual development of the daily and overall Data Governance processes/controls to improve the performance and reliability of Data and deliver business efficiencies.
• Participate in the application and deployment of data policies and processes and their continued enforcement to include areas such as workflow for data ingestion, data quality, master data and data life cycle management.
• Ensure that data quality guidance and direction is applied throughout the entire data lifecycle, most importantly upfront, through the vision and roadmaps for solutions that seek to leverage data and data services. Support the development and maintenance of an end to end data lifecycle management approach
• Responsible for applying data governance framework including the management of data, data operating model, data policies and standards as well as the application of clearly defined data management definitions for use across the company
• Apply a data governance framework, with a focus on continued improvement of data quality and strict adherence to the agreed Trust and Classification processes.
• Follow the guidelines related to data governance and data quality and ensure clear accountability. In addition, have a key role working with various stakeholders across the organization to achieve the goals defined in the data governance and data management strategies.
• Deliver status updates on data quality by updating a Data Quality dashboard Follow standards, policies and processes regarding data quality management Operate data remediation plans where data fails to meet required standard
• Build & maintain effective working relationships with Company teams and Shareholders Work closely with clients to gather business requirements, understand data and communicate project plans/ updates etc

Skills

• BI tools best practice
• Agile and waterfall project practice
• Operational familiarity in the use of meta-data management, data quality, and data stewardship tools and platforms
• Experience in the use of data catalogues and data quality technologies Experience in the use of reporting and data quality tools; for example Power BI
• Understanding of Master Data Management technology landscape, processes, and design principles

Desirable

• Proven track record in operating data governance programs
• Hands-on operational management and change management

To apply for the Data Quality Analyst please send your CV to